Trusted Agent profile · Falmouth
★★★★★
1,403 reviews across 2 platforms
72 Kimberley Park Road, Falmouth, TR11 2DF
Martin and Co's office in Falmouth, at 72 Kimberley Park Road, is rated 3.1 out of 5 across 1,403 reviews on two platforms, including 544 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Falmouth.
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid At ALL Costs - Martin & Co
The agency Martin & Co. Canterbury have been an absolute nightmare to deal with - avoid them at all costs if you want peace of mind and a pleasant stay.Their lack of responsiveness, lack of professionalism and lack of follow through is surprising to say the least, and disgraceful to both the landlord they represent and the tenant they should facilitate.
5/5
GoogleLiam at Martin & Co really went the extra mile for me and my girlfriend who were seriously struggling to find a property considering we were moving from Manchester, without Liam and Martin & Co I seriously don’t think we would have got our move
5/5
GoogleMartin & Co are currently agents for our property in Falmouth. We have been very impressed with how quickly they found us Tenants, along with regular updates on the property condition etc.
5/5
GoogleMartin and Co were professional and communicative throughout my tenancy.
5/5
TrustpilotAmazing Company!
Went to view a lovely property and my fingers are crossed that my partner will get it.The staff was so helpful and polite and answered any questions we had.We also spoke to a lovely lady named Leah who was very patient.Would definitely recommend this company!
1/5
TrustpilotI’m hesitant giving one star
I’m hesitant giving one star! Roath branch are not only rude, they are incompetent. Clearly need a lot more staff training, no one in the office knew the correct laws or how to deal with customers. Stay clear if you want a happy life
5/5
GoogleThe agent was extremely helpful with any questions that Ive had and has explained anything that I’ve needed to know during the process well. Been a great help. Thank you.
1/5
TrustpilotWarning to all tenants. AVOID!
Warning to all tenants. AVOID AT ALL COSTS!
5/5
GoogleIt’s the second time I’ve used Martin & Co to find tenants for my flat in Falmouth. Again the their communication and service has been been exemplary. Madeline and the rest of the team have always been extremely efficient and professional. Thank you all for making finding new tenants such a positive experience especially during these challenging of times!PositiveResponsiveness, Professionalism
5/5
GoogleWith as much enthusiasm as I can type Martin & Co, Falmouth Team where incredible in assisting ourselves to find a home. A special recommendation needs to be given to Joanne Hills. Joanne's professional manner, transparent communication and friendly assistance was faultless. I would thoroughly recommend Martin and co, Falmouth to anyone moving into the area, to help find you a home. Ellie & Wribhu
1/5
TrustpilotI have already sent an email of…
I have already sent an email of complaint to the Folkestone Branch at the rudeness encountered when making a general enquiry. It would have been nice to have received an apology.
5/5
GoogleLiam in the lettings team was exceptionally helpful throughout the tenancy application process, from fitting us in for a last-minute viewing to guiding us through each phase in a calm, clear way. Great communication and in the end, a great, timely result.
1/5
TrustpilotDear All
Dear All, they are quite prompt while you are still paying your rent, once you have vacated the property after paying all your due, its very very difficult to close other formalities, e.g: Inventory clearance, Deposit clearance. Chasing them since almost 5 months and they are quoting a number of reasons for the delay, something that I cannot validate nor have a visibility on
5/5
GoogleI'm very satisfied with the service from Liam and ruby, both very helpful and willing use Martin and co again for sure.
1/5
TrustpilotBad reviews not allowed apparently
Anyone who leaves a bad review is having them temporarily removed because Martin and co are saying it's the wrong company...... And you still only manage a 2 star rating, what a joke of a comany
Hi Carl, We're not removing reviews, we are asking for them to be moved to the correct profile - each office has their own Trustpilot profile where their own reviews are held. All Martin & Co offices are individually owned franchise businesses so it is the business owner who needs to respond to the review. We still monitor all reviews and follow up with the offices concerned. If you would like an issue looked into please head to the relevant local office profile, leave your review and the office owner will come back to you.
5/5
TrustpilotI was looking for a company who were…
I was looking for a company who were wiling to let out my uninhabitable rental property that was totally devoid of certificates for safety re boilers, electrics and had health issues from crumbling interiors and damp And I found them excellent, no questions asked only the fee agreed, I am now looking for further derelict properties I can purchase secure in the knowledge this company can let them
5/5
GoogleMartin & co Falmouth have recently assisted my partner and I with finding a rental property in Helston. Liam Jefferies the lettings negotiator who helped us secure our new home was excellent with his information and advise throughout the process.
1/5
TrustpilotWorst service in the market dont trust them
Please dont trust martin and co wolverhampton branch, very unprofessional and damm care attitude staff, specially tenant service,Communication is the worst, theybdont communicate well, always take good time t reply you back, I dont know how they survive in the market, it's a high time for the company to think about the service they provide through this bunch of unprofessional delegates, it's a time to change.
1/5
TrustpilotNever use again.
Would never use these again. The letting agents have very little knowledge of the properties they are selling/renting, they attempt to use scare tactics in order to push their way around and bully you into things that are ILLEGAL. Complaints are rarely handled and when they are they’re done so poorly. Unless you want lots of undue stress, I’d recommend using another agent.
5/5
GoogleTyler in the lettings section is extremely helpful and prompt to respond to various requests for information- many thanks
5/5
GoogleThe agency definitely stands out positively from other agencies operating in the area. Professional and friendly staff deserve special mention. Regards Miss Ruby :). She did a great job during my verification, despite the difficulties posed by my previous agency in this case.
1/5
TrustpilotPlease avoid!
Please avoid. After 6 years of renting I’ve never encountered so many issues as I did with Martin and co. They have falsified information and are trying to extort money from me and my partner. Unlucky for them I was smart enough to have evidence to dispute it. Please be careful they are thieves and they will do anything to steal your money.
5/5
GoogleMartin & Co found us a lovely family home to rent that allowed us to have our pets. It was a very easy process, without any problems. We would highly recommend this company.
5/5
TrustpilotWould definitely recommend these guys
Would definitely recommend these guys. Used both Martin & Co Croydon and Streatham for our flats. Property management services work perfectly fine for us too. Very reasonable compared to some of these other sharks. Great guys!
Hi Tony, Thank you very much for taking the time to leave a review for our Croydon & Streatham offices. Kind regards, Martin & Co (UK) Ltd
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Falmouth.
