Trusted Agent profile · Falkirk
★★★★★
2,445 reviews across 2 platforms
Unit 6a, The Courtyard, Callendar Business Park, Falkirk, FK1 5RL
Part of DM Hall, see every office.
DM Hall's office in Falkirk, at Unit 6a, is rated 4.8 out of 5 across 2,445 reviews on two platforms, including 5 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. DM Hall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Falkirk.
Every review we hold for the Falkirk office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service
Thank you Nichola, Patricia and Kevin at DM Hall Irvine for the fantastic service and completing my home report in double quick time!The whole process ran like a clock :)Regards,Andrew
Thank you for sharing this 5* review for the team in Irvine. We are always delighted to receive feedback like this.
2/5
TrustpilotHome Reoprt We were quoted a maximum of £550 for…
We were quoted a maximum of £550 for the home report by the five estate agents we contacted and they all said that a discount would be applied as we had a valuation completed a number of weeks before by DM Hall. When contacting DM Hall we we were quoted a Home Report fee of over £700 which was then reduced to £550 as we had already had the valuation done. Seems as though DM Hall are making up their home report fees as they go!!
Thank you for sharing a review. Hopefully the final Home Report was satisfactory and we wish you well with the next move.
5/5
TrustpilotQuiet and Efficient
No fuss visit. Survey carried out quietly and efficiently.
5/5
TrustpilotThe whole team was very professional
The whole team was very professional. Jonathan was very efficient, friendly and put us at ease.
Thank you for sharing a 5* review for Jonathan and the team in Edinburgh.
5/5
TrustpilotPositive experience throughout
Payment process was simple. Instructions were clear. Surveyor arrived at the specified time. Friendly and professional.
Thank you for sharing a 5* review for the team in Glasgow.
2/5
TrustpilotExtremely low score was unfairly…
Extremely low score was unfairly recorded against the Electricals of our 45year old property by Surveyor who based his assessment on aesthetics of ceiling pendant in rooms. This caused us difficulty and inability to sell the property at/around the valued price as the damning wordings in the electrical section of the report and the unjustified low score got people nervous and put them off. After a disappointing year on the market, we eventually settled for a part exchange with a new build developer who requested an updated Home Report from same DM Hall. However DM Hall sent a different surveyor and his evaluation of the electricals was much more realistic and a fairer reflection of the electrical condition with an increased improved scoring without us changing any thing. This only came after we had agreed a very low sales price with the developer. The scoring inconsistency of both surveyors from same company was shocking and disappointing as the first surveyor’s report cost us both time and money. DM Hall notably has a good reputation-that’s why we chose them, but this experience on this occasion was very disappointing.
Thank you for sharing this feedback. If you would like to discuss this matter, please contact the local office.
5/5
TrustpilotHonestly Stephen was really nice and we…
Honestly Stephen was really nice and we really didn't have any problems st all
Thank you for sharing a 5* review for the team in Hamilton.
5/5
TrustpilotPolite and respectful
Tracey was polite and respectful of property
Thank you for sharing a 5* review for the team in Falkirk.
5/5
TrustpilotFriendly and rapid service
Minimal time to wait for survey to be carried out, or for generation of report afterwards. Surveyor was friendly and made a fair assessment.
Thank you for sharing a 5* review for the team in Oban.
5/5
TrustpilotGreat experience
Everything from start to finish was excellent. Very polite office staff. Prompt appointment. Turned up even scheduled to. The surveyor was very pleasant, non intrusive and swift at doing the job. Small issue once report was published not at the fault of surveyor, just with the address which was very quickly and without fuss rectified. Highly recommend this company.
Thank you for sharing a 5* review for the team in Edinburgh. We appreciate you taking the time to leave such a comprehensive and fair review, plus the recommendation.
5/5
TrustpilotUrgent Valuation - Thank you Caroline Wayte and Jonathan Mitchell…
Caroline Wayte and Jonathan Mitchell literally pulled back a hugely important investment for us by being able to provide a thorough valuation of the commercial property that we were looking to purchase at very short notice. It was an urgent request and they really went out of their way to assist us. We finally managed the significant property purchase. We could not have done it without their assistance. Huge thanks! Highly highly recommend your services Clare Winskill
Dear Clare,Thank you for sharing this review for Caroline, Jonathan, and the DM Hall team. We're delighted we could help with this matter, and we appreciate the recommendation.Best regardsDM Hall Chartered Surveyors
5/5
TrustpilotSteven was very professional & polite
Steven was very professional & polite. Very nice guy Thanks
Thank you for sharing a 5* review for the team in Kirkcaldy.
5/5
TrustpilotSurvey DM Hall…
Very professional and courteous surveyor Report was done promptly and we were kept fully informed We were phoned to arrange date for survey and emailed with instructions
Thank you for sharing a 5* review for the team in Falkirk. We're delighted to hear it was such a positive experience and thank you for choosing DM Hall.
2/5
TrustpilotPutting a door handle as a 2 on the…
Putting a door handle as a 2 on the home report seemed a bit over the top (the handle and lock works effectively). The small.flat roof being marked as a 2 as there was a small water pooling? No evidence of leaks inside property and roof was redone 4 years ago and is solid, Also downpour of rain earlier in the day. Also saying that my heating being an electric wet system with solar panels and feed in tariff is not economically good, I can't understand as I pay around £40 week when the heating is on, for all our power. (You can't get a feed in tariff anymore, so thought that would increase the cost effectively)
Thank you for leaving your comments. We would expect any issues to be addressed and approved before the final report is issued. We trust all was in order with the final report.
5/5
TrustpilotAlways a pleasure to deal with DM Hall
Always a pleasure to deal with DM Hall. Eric is very helpful and knowledgeable.
Thank you for sharing a 5* review for Eric and the team in Edinburgh.
5/5
TrustpilotVery quick and smooth process
Very polite and helpful gentleman. Very smooth process. Reports were very quick and accurately done. I Would highly recommend this company in the future.
Thank you for sharing a 5* review for Shaun and the team in Perth. We appreciate the feedback.
5/5
TrustpilotProfessional service
I was pretty nervous beforehand but found the whole experience quite easy. Surveyor was polite. Friendly and professional. Explained what he'd be doing during the visit and put me at ease.
Thank you for sharing a 5* review for the team in Paisley. We are delighted to receive feedback like this.
1/5
TrustpilotFirst degree incompetence!!
This company was tasked with estimating the depreciation in value of my property as a result of flooding.After taking months , they finally ruled there was no difference in value of property with or without a flooding issue. However, I have just been informed by a fellow RICS surveyor that there assessment was totally flawed. Without seeking expert advice from a flood risk engineer to calculate how much it would cost to prevent my property from flooding ( which they did not obtain) it would be impossible for them to asses valuation. This is total incompetence and has caused my wife and I great upset.Update. Two weeks since I submitted my revue, DM Hall have made no attempt to apologise for their incompetence-no explanation-nothing. I now know why . RICS the body that regulates this,and most surveyors has decided that they were not guilty of gross incompetence and are taking no action to rectify my situation. If they can get away with this level of incompetence without punishment there is no safety for the homebuyer!!!
Dear DavidThank you for taking the time to leave a review. We acknowledge receipt but understand you have had previous discussion with the local office regarding this matter.Regards,DM Hall Chartered Surveyors
5/5
TrustpilotRealistic valuation
Richard was happy to return as he was unable to complete a full survey due to the weather He was knowledgeable and we felt he provided a realistic valuation
Thank you for sharing a 5* review for the team in Galashiels. We really appreciate the feedback.
5/5
TrustpilotVery positive experience with Hannah!
We had Hannah round to do our home report. She was very friendly and explained clearly how the process worked (we hadn’t had a home report done for a long time)I felt very at ease having her in my home. I received the home report promptly the next morning via email! Would highly recommend!
Thank you for sharing a 5* review and recommendation for Hannah and the team in Kirkcaldy. We're delighted to hear it was a quick turnaround and great service.
5/5
TrustpilotExcellece from everyone with whom I…
Excellece from everyone with whom I have dealt for these few weeks during my first experience with DM HALL Sandra and Steven was fabulous and professional Great communicationI highly recommend
Thank you for sharing a 5* review for the team in Livingston. We are delighted to receive this feedback.
5/5
TrustpilotVery happy with the service
Very happy with the service. I live in a fairly remote area with nearest surveyor a 2hr drive so I was not realistically expecting a survey within 24 hours. Communication was excellent with a date for survey notification and thereafter a thorough and detailed survey & validation. All in all, an excellent & professional service.
Thank you for sharing a 5* review for the team in Oban. We're delighted to hear it was a great service and a quick turnaround on the report.
5/5
TrustpilotEverything is explained and changes are…
Everything is explained and changes are allowed to be made.
Thank you for sharing a 5* review for the team in Ayr.
5/5
TrustpilotJonathan was brilliant and we wouldn't…
Jonathan was brilliant and we wouldn't hesitate to use DM Hall to carry out a home report in the future.
Thank you for sharing a 5* review for Jonathan and the team in Edinburgh.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DM Hall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Falkirk.
