Trusted Agent profile · Falkirk
★★★★★
2,440 reviews across 2 platforms
Unit 6a, The Courtyard, Callendar Business Park, Falkirk, FK1 5RL
DM Hall's office in Falkirk, at Unit 6a, is rated 4.8 out of 5 across 2,440 reviews on two platforms, including 4 Google reviews rated 4.2.
Every review we hold for the Falkirk office, from every platform, shown as written. First names only.
5/5
TrustpilotCommunication was excellent
Communication was excellent. All went to plan with reference to meeting surveyor at pre arranged time. Report followed in a timely manner.
Thank you for sharing a 5* review for the team in Falkirk.
5/5
TrustpilotHow professional everyone was
The whole process from beginning to end was very easy and professional.James was helpful and good
Thank you for sharing a 5* review for James and the team in Peterhead.
4/5
TrustpilotSurveyor was polite
Surveyor was polite, friendly and professional. The assessment was fair and they were open to discussing their findings.
Thank you for sharing a review.
5/5
TrustpilotSteven was very approachable and made…
Steven was very approachable and made the whole process easy. I was kept up to date with very step of the process and it was all well organised from start to finish.
Thank you for sharing a 5* review for Steven and the team in Livingston.
5/5
TrustpilotTheir call back procedure was quick and process explained.
Staff from the Irvine office were very helpful and explained the whole process. All timings given for appointments, paperwork etc were adhered to. This company were professional and easy to deal with. I would and already have recommended this company. The surveyor whom I think was Greg, was polite and courteous. He explained everything and gave me an opportunity to ask questions.
Thank you for sharing such a comprehensive 5* review for Greg and the team in Irvine. We appreciate the feedback and recommendation.
5/5
TrustpilotClear report
Great, helpful communication and a clear, well-presented report.
5/5
TrustpilotEngineer was a very pleasant and…
Engineer was a very pleasant and amicable person
Thank you for sharing a 5* review for the team in Falkirk.
5/5
TrustpilotJonathan was really helpful in…
Jonathan was really helpful in explaining all he was doing. It’s seemed like a thorough process and the communication that followed was quick and informative. All round a great experience and easy!
Thank you for sharing a 5* review for Jonathan and the team in Edinburgh.
5/5
TrustpilotExcellent service
Excellent service, good time keeping and communication. Payment was easy and offered various options. Turnaround time of the home report was very quick and the online portal is easy to use/access.
Thank you for sharing a 5* review for the team in Falkirk.
5/5
TrustpilotProfessional, Courteous and Speedy Service
The surveyor who did our Home Report was courteous and understanding. He arrived bang on time and was swift and professional in his work.The Report was submitted promptly to our Estate Agent and to us.
Thank you for taking the time to leave a 5* review for the team in Falkirk.
5/5
TrustpilotProfessional and Prompt
D M Hall were extremely quick in arranging my survey, arrived on time and Mark was very professional. I received my draft the next morning. Great turnaround.
Thank you for sharing a 5* review for Mark the team in Ayr.
5/5
TrustpilotProperty EPC Rating certificate…
Think I maybe have already done this but if not...On finding out the myriad of prerequisites on my property enabling me to become a registered landlord with Argyll and Bute I was very nearly dissuaded before I began . One of these ,to obtain an EPC rating of the proposed property. I was so afraid timing was against me as this was christmas week. However I found the staff totally accommodating, professional and personable to my plight.My property was assessed on the21st Dec with certificate approved on the 22nd Dec. could not have wished for a better service all round. Thank you
Dear Joan, we are delighted we could help with this and your EPC was ready within a few days. Thank you for sharing a 5* review for the team in Oban. All the best with registration and property going forward.
5/5
TrustpilotGreat Quick Service
Great quick service from each and every one of the Staff I had contact with. Thanks Inverness
Thank you for sharing a 5* review for the team in Inverness.
5/5
TrustpilotQuick and Efficient
Brett was very helpful and friendly. Went through the house thoroughly and was very complementary of our house.
Thank you for sharing a 5* review for Brett and the team in Perth.
5/5
TrustpilotQuiet and Efficient
No fuss visit. Survey carried out quietly and efficiently.
5/5
TrustpilotVery efficient
Quick & efficient. Mark was professional and approachable throughout.
Thank you for sharing a 5* review for Mark and the team in Dundee.
5/5
TrustpilotSheryl is an absolute star ,patient…
Sheryl is an absolute star ,patient knowledgeable, professional,she held my hand through the whole process .
Thank you for sharing a 5* review for Sheryll and the team in Perth.
5/5
TrustpilotProfessional and prompt
We have used DM Hall on quite a few occasions over the years and this time, as ever, we got a prompt and professional service from Colin and his office colleagues when getting an updated EPC after installing improvements. They are not the cheapest but they are thorough, which means that if you are reading a home report for example you are getting a good picture of the property.
Thank you for sharing a 5* for Colin and the team in Inverness. We appreciate the feedback and the repeat business.
4/5
TrustpilotGreat service
Charlie was prompt, efficient and friendly.
Thank you for sharing a review for Charlie and the team in Edinburgh.
5/5
TrustpilotThe whole team was very professional
The whole team was very professional. Jonathan was very efficient, friendly and put us at ease.
Thank you for sharing a 5* review for Jonathan and the team in Edinburgh.
5/5
TrustpilotPositive experience throughout
Payment process was simple. Instructions were clear. Surveyor arrived at the specified time. Friendly and professional.
Thank you for sharing a 5* review for the team in Glasgow.
5/5
TrustpilotFantastic service
Thank you Nichola, Patricia and Kevin at DM Hall Irvine for the fantastic service and completing my home report in double quick time!The whole process ran like a clock :)Regards,Andrew
Thank you for sharing this 5* review for the team in Irvine. We are always delighted to receive feedback like this.
2/5
TrustpilotHome Reoprt We were quoted a maximum of £550 for…
We were quoted a maximum of £550 for the home report by the five estate agents we contacted and they all said that a discount would be applied as we had a valuation completed a number of weeks before by DM Hall. When contacting DM Hall we we were quoted a Home Report fee of over £700 which was then reduced to £550 as we had already had the valuation done. Seems as though DM Hall are making up their home report fees as they go!!
Thank you for sharing a review. Hopefully the final Home Report was satisfactory and we wish you well with the next move.
2/5
TrustpilotExtremely low score was unfairly…
Extremely low score was unfairly recorded against the Electricals of our 45year old property by Surveyor who based his assessment on aesthetics of ceiling pendant in rooms. This caused us difficulty and inability to sell the property at/around the valued price as the damning wordings in the electrical section of the report and the unjustified low score got people nervous and put them off. After a disappointing year on the market, we eventually settled for a part exchange with a new build developer who requested an updated Home Report from same DM Hall. However DM Hall sent a different surveyor and his evaluation of the electricals was much more realistic and a fairer reflection of the electrical condition with an increased improved scoring without us changing any thing. This only came after we had agreed a very low sales price with the developer. The scoring inconsistency of both surveyors from same company was shocking and disappointing as the first surveyor’s report cost us both time and money. DM Hall notably has a good reputation-that’s why we chose them, but this experience on this occasion was very disappointing.
Thank you for sharing this feedback. If you would like to discuss this matter, please contact the local office.
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