4/5
TrustpilotThe surveyor was punctual and…
The surveyor was punctual and efficient. They went about their business with minimum of fuss.
Trusted Agent profile · Falkirk
DM Hall Falkirk reviews
★★★★★
2,440 reviews across 2 platforms
Unit 6a, The Courtyard, Callendar Business Park, Falkirk, FK1 5RL
DM Hall's office in Falkirk, at Unit 6a, is rated 4.8 out of 5 across 2,440 reviews on two platforms, including 4 Google reviews rated 4.2.
Reviews
Every review we hold for the Falkirk office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFriendly staff
Friendly helpful staff- nu w telephone maner. Surveyor friendly informative and was fast and efficient
3/5
TrustpilotDidn;t ask enough questions about the property...
No questions about when work was carried or age of certain parts of the house - ie windows replaced a couple of years ago yet report said they were old, no questions about new plaster and paint work on ceiling as part of work repairs to chimney etc. when report could and should have noted that £6.5K of damp proofing work and repairs to rotted roof joists etc could have been noted in the report as opposed to getting a draft and then having to send notes back and forth.
Agent replied · 16 June 2024
Thank you for sharing a review. We take these comments on board.
1/5
TrustpilotI am not happy with the DM hall survey…
I am not happy with the DM hall survey as they go just with standard copy of report . As there was no requirement for EWS form for my property ..Few other surveyors did carried out survey in the past but none of them mentioned there is a need for EWS form1 , for the first time I used DM hall and they did mentioned need for EWS form1 .. I did remortgage my property in 2021 none of the lenders asked me for it but literally failed why DM hall highlighted need for it in the report
Agent replied · 16 June 2024
Hello, we would be grateful if you could please contact your local office regarding this matter.
5/5
TrustpilotWill recommend
Surveyor was very professional and home report was produced so promptly. Very satisfied with the service received.
Agent replied · 24 August 2024
Thank you for sharing a 5* review for the team in Glasgow. We appreciate the feedback.
5/5
TrustpilotGraham was extremely polite and…
Graham was extremely polite and professional. Keeping me informed of what the process would be. After the survey he made me aware of a couple of small issues that required attention. Very grateful for the communication.
Agent replied · 16 June 2024
Thank you for sharing a 5* review for Graham and the team in Galashiels.
5/5
TrustpilotLesley was excellent kept us well…
Lesley was excellent kept us well informed and advised and answered all of our questions about the home report.
Agent replied · 16 June 2024
Thank you for sharing a 5* review for Lesley and the team in Inverness.
5/5
TrustpilotRichard was professional and charming…
Richard was professional and charming and arrived promptly and got on with the job
Agent replied · 24 August 2024
Thank you for sharing a 5* review for Richard and the team in Perth.
5/5
TrustpilotThe surveyor arrived on time and was…
The surveyor arrived on time and was very polite and direct of what the survey would consist of.There was no time wasted and the draft report was ready within days.Really happy with the service.
Agent replied · 16 June 2024
Thank you for sharing a 5* review for the team in Inverurie.
5/5
TrustpilotEasy experience
Easy experience. Surveyor was lovely and explained the process well. Minimal disruption.
Agent replied · 24 October 2024
Thank you for sharing a 5* review for the team in Dunfermline.
5/5
TrustpilotHome report
Stephen was very friendly and attentive to his business. No concerns
Agent replied · 24 October 2024
Thank you for sharing a 5* review for Steven and the team in Irvine.
5/5
TrustpilotFriendly and professional
Andrew was quick, thorough and friendly and the draft report came through the next day enabling us to move forward quickly.
Agent replied · 16 June 2024
Thank you for sharing a 5* review for Andrew and the team in Edinburgh.
5/5
TrustpilotThe Surveyor was on tine, polite and friendly
The Surveyor was on tine, polite and friendly. He explained the process of the survey well and was happy to answer any questions that I had. I found the process quick and unobtrusive.
Agent replied · 16 June 2024
Thank you for sharing a 5* review for the team in Ayr.
1/5
TrustpilotDM Hall, get back to you when they feel like it! Look elsewhere.
Do you ever wish that you'd never taken someone on to do a job? That's how I feel about DM Hall. I asked the surveyor, a Director of the East Coast division of DMHall, to do a survey on the condition of a commercial property, but he also took it upon himself to do a valuation, which I didn't ask for. His secretary even sent me an invoice for a valuation survey, which I queried and told her that I wanted a survey of the property and not a valuation. I was told that it didn't matter. My surveyor was the worst at starting the job, communicating, and even giving me the report a week after finishing the visit! I'm trying to buy a business here and needed that report yesterday. However, here we are after two days of waiting for a callback and the report and I got nothing! I was then given the ultimatum of paying for it or losing it, no negotiation. I chose losing it, after all, he had given me the guts of the survey verbally beforehand and that's all I really needed from a conditional survey. I will be reporting him and this company to the RICS(Royal Institute of Chartered Surveyors), for their appalling behaviour.1/08/2023 AdditionalWhat do you know, they've hacked my email account and deleted my emails to and fro between their representative. Not all, jut 95% of them, the incriminating ones. I've asked Yahoo Customer services to retore them but it might not be possible. Lucky I kept some copies!
Agent replied · 16 June 2024
Dear Stephen,Thank you for the feedback which has been shared with the local office. If there is anything else you wish to add, or discuss further, please do not hesitate to contact marketing@dmhall.co.uk.Kind regards,DM Hall Marketing Team
5/5
TrustpilotSurveyor was exceptional
Surveyor was exceptional. Very friendly, chatty, understanding, informative and professional. Can’t fault service.
Agent replied · 24 October 2024
Thank you for sharing a 5* review for the team in Hamilton.
5/5
TrustpilotHome Report & Valuation
We asked DM Hall to value & prepare a Home Report on my late mother-in-laws house. Kirsten was very helpful, thorough & informative. Would reccomend their services to others.
Agent replied · 16 June 2024
Thank you for sharing a 5* review for Kirsten and the team in Edinburgh.
5/5
TrustpilotGreat service
Very friendly , kept me at ease by explaining all that was happening.
4/5
Trustpilotselling house
Guy was really nice We felt it was a little undervalued but overall a fair report Very quickly written up.
Agent replied · 16 June 2024
Thank you for sharing your feedback.
5/5
TrustpilotGood experience
Lovely quick, smooth process. Was very anxious about selling up and everything that entails such as getting home report etc etc. David made me feel really good and at ease. Excellent service provided.
Agent replied · 16 June 2024
Thank you for sharing a 5* review for David the team in Glasgow.
5/5
TrustpilotGreat service
Great service. Steven was quick and thorough in completing the Home Report, and attended on time at the house. The customer service on the phone was great too when I had a query relating to payment.
Agent replied · 16 June 2024
Good Morning Graeme, Thank you for taking the time to leave our team in Livingston a review. We're delighted to hear of your very positive experience and we appreciate you choosing DM Hall Chartered Surveyors.Regards, DM Hall Marketing Team
5/5
TrustpilotVery thorough…
Kirsteen and Edina were very thorough and a pleasure to meet
Agent replied · 16 June 2024
Thank you for sharing a 5* review for the team in Edinburgh.
5/5
TrustpilotHome report
Paul was very helpful and thorough. Communication was excellent and the service was extremely prompt
Agent replied · 24 August 2024
Thank you for sharing a 5* review for Paul and the team in Glasgow. We appreciate the feedback.
5/5
TrustpilotSurveyor was thorough and efficient
Surveyor was thorough and efficient. Had a pleasant friendly demeanour at the same time remaining professional at all times.
Agent replied · 16 June 2024
Thank you for sharing a 5* review for the team in Elgin.
4/5
TrustpilotOverall good service
Overall service provided was good, the Surveyor was puntual and professional. However call receiving or call returning was delayed, maybe for the reason they were too busy or other unknown reasons.
Agent replied · 16 June 2024
Thank you for sharing a review. We appreciate the feedback.
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