Every review we hold for the Fairlight office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIntrusive and Harassing Conduct during…
Intrusive and Harassing Conduct during a Medical Emergency
George · 25 March 2026
Agent replied · 2 June 2026
Dear Ms George,
We acknowledge receipt of your email and must express our disappointment at the nature of the complaint raised.
We would like to clarify the sequence of events, as your account does not accurately reflect what occurred. Our colleague was not rude at any stage. Upon speaking with you, he contacted Kevin, our Viewings Coordinator, to establish the situation, at which point it became clear that you were waiting at an incorrect address. We offered to assist by having a colleague come to your location and guide you to the correct property; however, you declined this offer and ended the call.
We categorically reject the allegation of harassment. This is a serious claim and entirely unfounded. At no point did any member of our team behave in a manner that could reasonably be described as such.
During your initial call, you indicated that we were late and at the wrong property. At that stage, you did not inform us that your mother was unwell or that you intended to cancel further viewings. Following this, we attempted to contact you, leaving two missed calls to clarify whether you wished to proceed. Please also find attached the email correspondence in which you specifically requested to meet at 11:30 AM at Trafalgar Cottages.
When we later spoke in person, your circumstances were explained, and it was our colleague who suggested a nearby coffee shop for your convenience. You also confided in our colleague, describing your mother as currently “incognitive.” We allowed you time to take a break and decide whether you wished to continue with the scheduled viewings, despite having other clients waiting and appointments arranged.
For clarity, the individual you state approached you twice was not the same person; the second interaction was with Kevin, our Viewings Coordinator.
We would also note that this was the second occasion on which you were late for arranged appointments, and we had already adjusted our schedule to accommodate your requirements. Please find attached previous email correspondence which confirms that our colleague attempted to contact you during these earlier appointments when you arrived significantly late. This delay had a direct impact on our schedule and caused us to run late for subsequent pre-arranged viewings.
Whilst we are sorry to hear that your mother has since been admitted to hospital and appreciate that this is a difficult situation, we must reiterate that our team acted professionally and reasonably throughout. We had no indication at the time of any urgent medical situation that would require prioritisation, particularly as you proceeded with a viewing while your mother remained at the coffee shop.
Finally, we would highlight that we made every effort to assist you on the day, including allowing additional time, accommodating delays, and rearranging our diary to continue with your viewings, as well as to assist with guiding you to the correct address. We note your 1-star review. While we respect all feedback, our record of over 1,000 five-star reviews demonstrates that the experience described in your complaint is not representative of the service our clients typically receive.
In light of the above, we do not accept that any wrongdoing has occurred. Should you wish to escalate the matter, you are of course entitled to contact the Property Ombudsman. Moving forward, we feel it would be best for you to contact an alternative estate agent who can assist you with your move to Hastings.
★★★★★ 5/5
TrustpilotThank you to an amazing team at Bexhill…
Thank you to an amazing team at Bexhill Just Property. If anyone is trying to pick an estate agent to sell their home, who maybe feel unsure and needs some help with the process along the way by a friendly caring professional team, then honestly look no further. The team are truly dedicated to lessen any pressures there may be and just make the magic happen. Thank you Bexhill Team x
Vanessa · 17 October 2022
★★★★★ 5/5
TrustpilotFantastic service
Thanks so much to the team at Just Property, especially Jim and Paul. Jim bent over backwards to make sure we didn't lose the house we purchased through them as the estate agents selling our house dropped the ball with a difficult buyer. Cant thank them enough and were so happy in our new home!
Louise · 10 May 2019
Agent replied · 13 June 2024
Thank you for sharing your experience
★★★★★ 5/5
TrustpilotWhat a great experience and not“Just“…
What a great experience and not“Just“ from the start, throughout the whole process of my sale. I was contacted by so many members of the team and they were professional, informative and personable. It has been “ Just “ brilliant, thanks, Cliff
Clifford · 6 March 2026
★★★★★ 5/5
TrustpilotExcellent service
I cant thank Ben enough for all his help in securing a beautiful new home for me. While selling my own property and having a few hiccups along the way Ben made sure that things continued smoothly offering support when things became stressful and keeping me updated. You cant ask for better estate agents.
Ann · 21 October 2019
Agent replied · 13 June 2024
Thank you Ann :)
★★★★★ 5/5
TrustpilotUtterly professional, friendly service
Although our purchase was modest we felt truly valued clients. Colin, Issey and team seamlessly navigated us through the purchase and were instrumental in pushing things forward when needed! Always available to answer any questions and super helpful recommending specialist services to undertake additional surveys etc.Utterly professional and friendly at all times - a positive experience all round, thank you Just Property!
David · 29 June 2023
★★★★★ 5/5
TrustpilotDistance no object with JustProperty
I lived quite a distance from the property so the work that Tom and his team did suited me perfectly. At all times from valuation to completion, I was kept in the loop. Phone calls and emails were answered immediately. They were able to help with the many problems I encountered, and put me in touch with trustworthy professionals to solve those problems. Communications were always courteous and professional. Well done JustProperty!
Michael · 12 July 2022
★★★★★ 5/5
TrustpilotExcellent service!
We have been really pleased with the service we have received from Just Property. We have just exchanged on our new home and it certainly wasn’t plain sailing! However, we felt in such good hands along the way and can’t fault the way that Just Property managed the sale. One thing we really noticed was how pleasant the experience was to put in an offer - we were made to feel valued and respected throughout the process and not belittled, patronised or pushed like we were made to feel by other local agents. Ben was just amazing to us right up until exchange and handled all our queries. He communicated brilliantly and never left us wondering what was going on. He went above and beyond to get us to exchange and we are so grateful. The office is always pleasant to contact and as buyers, we couldn’t have asked for better customer service. Thank you Ben & the team! Jess & Jack
Hugo92 · 27 March 2021
★★★★★ 5/5
TrustpilotJust Property Team
A big thank you to all the team at just property. They have a strong ethos and give their expert advice which ensures the buying and selling process is met with every eventuality covered. Each person has a dedicated role to ensure that they deliver a first class service. They are smart, efficient and truly understanding. I have used them for both buying and selling and I can therefore highly recommend them and wouldn't use anyone else. Thank you Margaret
Margaret · 20 March 2021
★★★★★ 5/5
TrustpilotFirst Class Service
Great Agents. We contacted three Agents. One didn't send us any properties and were never heard of again. We saw one property with another Agent, never heard of again. We travelled over 200 miles to see a property with Just Property, but were far too late. No problem, they rearranged the viewing for us and we bought the house. Liam was very helpful on the phone, Graham at the viewing, Paul helped us through initial negotiations and Ben was extremely proactive. Not only updating us on his end, but letting us know how our Solicitor was progressing and making numerous calls to the Vendor.Local knowledge is outstanding and Graham helped us with the high tech gadgets. 😀We were very pleased with their friendliness and professionalism through out. Thank you all.We would not hesitate to recommend Just Property.
Langabel · 23 February 2021
★★★★★ 5/5
TrustpilotFantastic
Fantastic support provided through out the process of selling my father in laws property. Colin really made sure we were informed at every point and helped resolve issues as they came up. I cannot recommend Just Property highly enough. Thank you Colin and Team.
Charles · 9 July 2024
★★★★★ 5/5
TrustpilotNothing short of AMAZING
The support and assistance we received from Just Property was nothing short of amazing. From the beginning of the process Graham provided professional help and advice and we felt confident with placing the property in their capable hands. The whole team have your interest at heart and all were helpful. Once we received an offer we were then put onto Ben. He went above and beyond with his help and assistance. Kept true to his word and we were kept up to date throughout. We cannot thank Ben and the team enough for dealing with the sale. Having to sell your families forever home was daunting but thanks to Just Property it was a really seamless process. We wouldn’t hesitate in using them again. Perfect in every way.
Annette · 23 January 2021
★★★★★ 5/5
TrustpilotThank you Just Property !!!!
I would just like to say a big 'Thank you' to all at Just Property for helping us purchase the property that we have been after for so long.From our initial round of viewings to the final offer being accepted they have been helpful all the way. They have kept us informed at all stages of our purchase and have liaised promptly between ourselves and our sellers.Its a long old process buying a house but Just Property made it a lot easier.Special thanks to Ben for his assistance through out.
Linda · 17 January 2021
★★★★★ 5/5
TrustpilotJust Property
Ben Davey and his team at Just Property, Hastings could not have been more helpful and professional in managing our house purchase. Their attention to detail and thoughtfulness throughout made the stress of a major move just melt away!We would highly recommend Just Property and most certainly use their services again if needed.Steve & Celia
Celia · 9 November 2017
Agent replied · 13 June 2024
Hello Celia, thank you for your lovely words about Ben and the team here. We hope you enjoy your new home. All the best, Just Property.
★★★★★ 5/5
TrustpilotBrilliant Estate Agency.
A big thank you to Ben Howell and his team at the Fairlight office for making our house purchase a pleasant and fuss free experience. The service we received was brilliant, just the right amount of communication, assertive when necessary, always polite and easy to talk to.We would recommend Just Property.
Matthew · 14 February 2024
★★★★★ 5/5
TrustpilotAnother first class service from Colin
Another first class service from Colin, Austin and team - thank you so much for your advice, guidance and communications. Highly recommend them as an estate agent, they always go over and above.
Ann · 17 December 2024
★★★★★ 5/5
TrustpilotWhat a team!
What a team! We have had quite a rollercoaster ride with the sale of our house, but Just Property took it all in their stride. They were friendly, patient, hardworking, un-flappable and communicative. They kept in contact with my solicitor to smooth any wrinkles, and kept us up to date and in the loop at all times. All negotiations were fair and transparent and got us the deal we were after. Thanks again for all your hard work Ben and team at Just Property! We can’t wait to start unpacking...
Anna · 15 November 2020
★★★★★ 5/5
TrustpilotExcellent service
Everyone at just property were very professional and communication was excellent. Particularly Paul from hastings office and Ben from Fairlight office we're my main contacts and they really looked after my purchase and kept me informed all the way. I felt nothing was too much trouble. The whole team we're always very polite and helpful. I had a few viewings on different houses but the team really understood what I was looking for and I never felt pushed by anyone. They really just kept in touch trying to find the right house for me. Would highly recommend.
Tracey · 19 October 2020
★★★★★ 5/5
TrustpilotAmazing service!
Just Property have been amazing throughout our purchase experience. Appointments easy to make and Colin who showed us round many times was always friendly and patient! The negotiators worked incredibly hard for us on securing our purchase. Special thanks to Ben who worked tirelessly to progress a very complicated chain and who ultimately pushed forward our exchange. I wish we'd used Just Property for our sale too and will certainly do so in the future having seen the impeccable service they provide.
Customer · 6 October 2020
★★★★★ 5/5
TrustpilotCan't reccommend enough
Just properties has helped us buy and sell multiple houses in the past. they are always extremely friendly, helpful, thorough and efficient!I want to give a special thanks to Austin Grout who has been helping us through the valuation of our property. he is friendly, easy going, proffessional and listens to you. Thanks again everyone at Just Property you guys are amazing!
James · 27 April 2023
★★★★★ 5/5
TrustpilotExcellent estate agent to work with
As a buyer I found Just Property to fantastic and professional to work with. I wish all agents were as responsive and as accommodating when looking for a property, others seem to be doing you a favour by setting up a viewing! Just Property were quite the opposite, even in the busy post lockdown housing market in Hastings.Thank you to Issey who set up our viewings and handled our offer process. She was excellent as was Ben who handled the sales process after our offer was accepted and did everything he could to keep things moving along in the couple of months it took to complete, especially in the last couple of frustrating weeks!A great company to work with and highly recommend them whether you are buying or selling. Andy Gill
Andy · 22 September 2020
★★★★★ 5/5
TrustpilotSimply Fantastic Service in every way!
The entire team at Just Property have been amazing from start to finish. Considering the market has seen an explosion of buyers and sellers, and it being so busy for all Estate Agents - we are so happy with the service we have received. A HUGE shout out to Ben Davey who has not only been so professional, but just a jolly nice chap to deal with. He is clearly under pressure but has always dealt with us as we were his only client. If we were in the business....we would poach him for ourselves. Thanks to everyone for helping us buy - we will always highly recommend you guys. Laura & Rory Doyle
Laura · 21 September 2020
★★★★★ 5/5
TrustpilotHighly recommend 5*
I called Just Property due to a change in my circumstances and needed a home valuation. Such an easy process, staff on the phone were really helpful and friendly. I was booked in within days of my call. Austin turned up, really nice and friend put me at ease. He was so considerate and understanding to my specific requirements, were able to help and advise me. Nice to have that personal touch. Hoping to sell next year-2025. I would only use Just Property, wouldn't go anywhere else. Thanks AustinHighly recommend 🙂👍
Kelly · 22 December 2024
★★★★★ 5/5
TrustpilotExcellent service with friendly…
Excellent service with friendly efficient agents from initial advice through to sale completion. Always felt confident in their attention to specifics and Tom kept us informed of necessary actions and needs between solicitors too which moved the sale forward. Would highly recommend.
Rachael · 12 December 2021
Agent replied · 13 June 2024
Thank you for sharing your experience :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
