Strutt and Parker Exeter reviews

★★★★★ 5/5

Google

The experience of buying and selling a home with Strutt and Parker exceeded all our expectations. Helen De Burton is a fantastic agent, she managed communications and our expectations extremely well. Processes were explained thoroughly and she took time to understand our needs and work with us as a team to achieve our home moving goals. I have recommended the Exeter team to lots of family and friends.

Rebecca · 20 August 2023

★★★★★ 5/5

Google

Our sale and purchase was a long drawn out affair (not helped by two budgets!) but ended successfully, very much because of Tom Folland's hard work. He went above and beyond to maintain excellent communication with all parties, showing empathy, professionalism, and not a little dogged determination. Thankyou Tom for everything!

Sarah · 16 February 2026

★★★★★ 4/5

Trustpilot

Took 3 attempts to get a call back but eventually worked out.....

Update - I was finally contacted by AndrewHarwood on Tuesday 12th. He was suitably apologetic and arranged to come to appraise our home personally on the 13th which he did in a very professional manner. On this basis, I have upgraded my review from 1 star to 4. Contacted Nicholas on chat service twice, 02nd and 05th Mar to arrange a visit by one of their valuers. No one called back in response to either contact. I was surprised and disappointed and so sent an e-mail to Andrew Harwood on 06th Mar, their Residential Director in Sevenoaks to make him aware and ask someone to call me as matter or urgency. No call back as of 09th Mar. Shocking. If that's how they deal with Sellers, what opportunities being missed with potential buyers??

MikeB7499 · 12 March 2026

★★★★★ 5/5

Google

We've been really pleased with the service we received from Helen De Burton. Our house was a tricky one to sell and we had one buyer really mess us around. Helen was supportive from start to finish and I'm happy to say we found a lovely buyer and still sold for a price we're really pleased with. Especially in the period between offer and completion Helen was always a WhatsApp message away to help the process along and make it as easy as possible for us, we really appreciated all her work. If you've got an older property I couldn't recommend anyone better, they understood the value of our house much better than any of the local agents.

Sophie · 16 June 2022

★★★★★ 5/5

Google

Completion day today on our family home of nearly 40 years. Helen was the perfect choice of estate agent for a transaction that had many elements bearing in mind the length of time and the age of the owners. But the utmost professionalism and a caring nature carried us through and we are all thrilled with the result.

Lydia · 17 March 2024

★★★★★ 5/5

Google

Tom Folland from Strutt & Parker helped us with the process of buying a house. He was incredibly helpful and kept the pace going whilst giving us helpful and accurate advice. We were really impressed with the service and if we ever move house I will definitely use them.

Katherine · 16 February 2026

★★★★★ 5/5

Trustpilot

Excellent Experience with Agne Karuzaite of Strutt & Parker

Agne Karuzaite Strutt & Parker sold our home in record time at pretty much our asking price. She understood the market, did not over promise, was super responsive, was always professional and was very friendly. If you are selling home in central london, we would highly recommend her.

Andrew · 5 October 2026

★★★★★ 5/5

Trustpilot

We had a wonderful experience with…

We had a wonderful experience with Strutt & Parker but specifically Charles. As first-time buyers, Charles made the process as straightforward as possible and was always at the end of the line for any questions that we had, making a somewhat otherwise daunting experience feel exciting and manageable.

Christine · 11 September 2025

★★★★★ 5/5

Google

This is the second time we have worked with Strutt and Parker and it confirms that they really are the best around. Always professional, even when it gets stressful, Helen was a godsend and was always at the end of the phone when we needed her. We would highly recommend them to anyone.

Marisa · 16 April 2024

★★★★★ 5/5

Google

Isabel is a friendly, professional and very experienced estate agent. She dealt with our particularly complex house sale extremely well, bringing invaluable local knowledge and understanding to a number of challenges it presented. We also really appreciated her very responsive approach when faced with a tight timescale for exchange and completion. We would have no hesitation in recommending Isabel and Strutt and Parker to other sellers.

Anne · 16 June 2023

★★★★★ 5/5

Google

I instructed Strutt & Parker to sell my home on the recommendation of a friend. My experience was first class from start to finish. Isabel Clifton is a highly motivated individual, easy to work with and a very knowledgeable property expert. Isabel delivered an excellent level of customer service throughout the fast and efficient sales process. I would strongly recommend Strutt & Parker as they delivered a positive and successful outcome for me.

Gary · 16 June 2022

★★★★★ 5/5

Trustpilot

Hamish and Amy made marketing and…

Hamish and Amy made marketing and selling my property a breeze. They were very approachable, well organised with great communication and made the sale process very straight forward.

Carolyn · 11 February 2026

★★★★★ 5/5

Trustpilot

We have bought and sold property in a…

We have bought and sold property in a number of different countries, but it's a while since we bought in London. Even though Sarah was acting for the vendor, she was extremely helpful to us throughout the entire process, making valuable introductions to local experts and contractors.

Johanna · 14 August 2025

★★★★★ 1/5

Trustpilot

Terrible, unprofessional and lacked any customer service

I thought carefully about writing this review as normally I wouldn't take the time to do such a thing. But I really thought that this S&P office in St Albans were very unprofessional and lacked any customer service. However, I must say there was a Secretary who I spoke to who was lovely. Just to give some context, I responded to an ad for a 2 bed property. I received no response therefore emailed the agent directly. Again, no response. So i emailed again. Finally after 4 days, the agent called. I am a nurse so they left a message asking me to contact them. I'm a nurse so was unable to call until that evening, so I text the agent asking to view. Again, no response. I text 3 times that day, no response. I called around 5.30 that evening and left a voicemail. The next day, I again received no response to which I text again stating i'd email, text, and called and no response so was there someone else I should speak with. At this point the agent called me back early that afternoon. We arrange to view the property on Monday. When I attended, the usual show around was done and I advised I'd be putting in an offer. I advised, I needed to move quickly, and would appreciate him letting me know asap. He said as soon as he got in his car he would email me the details. This was mid-afternoon. It was only later in the evening that I received the email asking three things - offer, job title, who'd be living there, and moving date. Which I completed immediately. To this day - I never received an acknowledgement of that email or a response. In fact, despite sending him again a couple of further emails asking him to response he did not. We led to me contacting the office, then a colleague 3 days later. She advised me that the landlord had accepted another offer, which was now going through referencing. She said that she would speak to the said graduate agent. Following this, you'd of thought you'd have received and apology from him BUT nothing.Whilst I appreciate people are busy, but given the current situation in the world, how difficult it is moving home customer service and kindness is key. If you cannot provide a good service to the number of people you invite in, invite less and instead do a good job.

Stacy · 9 February 2021

★★★★★ 5/5

Trustpilot

Recently completed on a house marketed…

Recently completed on a house marketed by Strutt & Parker, with the assistance of Victoria Rose.Victoria has gone above and beyond both pre-completion and post. Let’s just say we had a few teething problems following completion yet despite the fact that the role of Strutt & Parker (& more importantly Victoria’s) had been fulfilled, she was there day and night to assist.A massive thanks to Victoria. Strutt & Parker are lucky to have you.

MR · 12 August 2024

★★★★★ 5/5

Google

Isabel is a friendly, professional and very experienced estate agent. She dealt with our particularly complex house sale extremely well, bringing invaluable local knowledge and understanding to a number of challenges it presented. We also really appreciated her very responsive approach when faced with a tight timescale for exchange and completion. We would have no hesitation in recommending Isabel and Strutt and Parker to other sellers.

Laurel · 10 January 2023

★★★★★ 5/5

Google

We had a brilliant experience buying a house with Strutt & Parker. Our estate agent Helen De Burton was the ideal combination of incredibly helpful and attentive, whilst also being respectfully relaxed throughout the process so we never felt harried. It all went very smoothly and we wouldn’t hesitate to recommend using Strutt & Parker when buying or selling a property.

Emma · 16 June 2023

★★★★★ 5/5

Trustpilot

Edward Church of the Canterbury office…

Edward Church of the Canterbury office having taken over from another Estate Agent managed a complicated probate estate sale. After a lack of interest in the sale as a whole he devised a 3 lot plan that has, with his patience and persistence delivered a result. His professional and courteous manner and common sense got us over the line.

Ant · 7 June 2026

★★★★★ 5/5

Google

A big thank you to Helen De Burton and the team at Strutt and Parker for managing our recent house sale. Helen is a fantastic sales negotiator, she helped our sale progress smoothly and was a pleasure to deal with. Thanks also to Richard Speedy for his input, I thought his knowledge of the market and valuation was spot on.

Ben · 16 June 2023

★★★★★ 5/5

Google

Isabel Clifton was superb in every respect with the way she handled my recent house sale . Her excellent communication skills , friendly and efficient manner made the whole process exceptionally easy , and for this I will always be grateful . I would use her service again without hesitation . Thank you so much Isabel .

John · 20 August 2023

★★★★★ 5/5

Trustpilot

David and his team at the Edinburgh…

David and his team at the Edinburgh branch were excellent from start to finish. Very professional and knowledgeable about the area which was very reassuring. Sale was executed without any fuss and would highly recommend them

Ainsley · 28 October 2025

★★★★★ 5/5

Trustpilot

A Very Personable Execellent Agent

William Allison of the Summertown Office.I have had two viewings with Will this week and felt I needed to write a review. I have been buying and selling property for the last thirty years and Will is just the most perfect person to be an estate agent. He has just the right amount of presence and confidence but completely understands the need to also be silent and allow the prospective buyer time to think. All questions were answered succinctly and his calm persona makes him one of the best agents I have had a viewing with. He really is absolutely innately equipped for this vocation. Thank you so much! R. Wright

Rozzi · 1 March 2024

★★★★★ 5/5

Trustpilot

We were delighted with the service…

We were delighted with the service provided by Hamish Spencer-Nairn and Amy McMenemy in the Perth Office. They were very responsive to our queries and nothing was too much trouble! The key exchange was seamless and the post-sale communication has been excellent. We would have no doubt in engaging Strutt & Parker to deal with the sale of our home in the future.

Angela · 23 April 2026

★★★★★ 5/5

Trustpilot

We felt we were kept informed

We felt we were kept informed, with a straight bat. Edward Church rang us spontaneously on several occasions when we were confused as to the vendors intent, and kept the deal rolling along. Generous with advice and professional.

Susan · 7 October 2026