Trusted Agent profile
★★★★★
252 reviews across 3 platforms
18 Southernhay West, Exeter EX1 1PJ
Naomi J Ryan's Exeter office at 18 Southernhay West is rated 4.8 out of 5 across 252 reviews on three platforms, including 241 Google reviews rated 4.8. Checked 9 October 2026.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
1/5
FacebookMuch like another review has written here, we were left in limbo by the landlord who actually just didn't want to go with us in the first place and we've now had to pull out of the property due to the agency stating our guarantor wasn't giving them adequate paperwork which is quite literally a bunch of rubbish. Will not be using these agents again and suggest anyone who needs a guarantor to do the same.
5/5
GoogleNaomi J Ryan acted for us in the recent sale/purchase of our home. They were professional but friendly at all times. Michael kept us informed throughout the whole process and we would have no reservations in using them again. Highly recommended.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe purchased a property as first time buyers, we found Naomi J Ryan to be brilliant estate agents. They are reliable and prompt in their communication and you really feel as though they care. I would definitely recommend using.
5/5
GoogleSold my 4 bed house in Exeter through Naomi J Ryan into a challenging market and was always impressed by their manner, politeness and knowledge. Wouldn't hesitate to recommend.
Thank you, Alistair, it was a pleasure to help with the sale of your home.
5/5
GoogleSam, Rachael and Michael managed our recent sale in Exeter. Their advice at sensitive moments in the process was well-judged. They also acted with integrity throughout, which gained our trust immediately and also that of prospective buyers. The whole team is involved/aware of the details of any transaction which means that any one individual is able to handle an issue at any time. Very happy to recommend them and thanks for getting us over the line in our sale :)
5/5
GoogleWe have now sold 2 properties with Naomi J Ryan Estate Agents. They are trustworthy, reliable and good communicators. They are also patient and give very good advice. We thoroughly recommend them.
Thank you so much for coming back to us Jenny, it was a pleasure to work with you again.
5/5
GoogleAfter our search for houses, in a speedy market, we looked at many with many agents, Naomi J Ryan were the most friendly, helpful agents, they made us feel very comfortable with the whole situation from beginning to end. No question was toi much both and they liased with all parties for us so the move in was hassell free. We really appreaciate their kind approchable style as we were 1st time buyers so the whole experience was new to us. If we ever move again we would definatley choose Naomi J Ryan. Thank you.
5/5
GoogleThank you for Michael and Rachel and the rest of the team for their efforts! We sold our house with them and just completed this week. We had nothing but positive experience throughout the whole process.They delived everything that had been discussed and they did it efficiently and effortlessly. No false promises or car salesman tactics. Highest level of professionalism and friendliness. Michael clearly loves his job with a passion that drives the whole sale process. They are doing excellent job that benefits both buyers and sellers. If you are looking for someone to sell your house look no further. They are doing the best job. Highly recommended and would definitely use Naomi J Ryan in the future.
5/5
GoogleFor the entire duration of marketing and selling my property the whole team at Naomi J Ryan were nothing short of exemplary. Owing to the challenging economic situation over the past couple of years it took longer than expected to sell my property. Throughout this time, however, the sales team demonstrated an amazing level of commitment and determination. They were courteous, responsive, and unfailingly professional at all times. I cannot recommend them too highly.
5/5
GoogleGreat service - always happy to assist in any way - and exceptionally reassuring and realistic through the complex and elongated legal phase of completing our sale - would definitely recommend.
Thank you for taking the time to leave us a review Daniel. We wish you all the very best for the future.
5/5
GoogleOutstanding and professional service from Michael and the team. We particularly appreciated Michael's integrity and regular updates. We would have no hesitation in recommending NJR.
5/5
GoogleVery friendly and are always there to help straight away! This is the second time I'm with them and I would again hopefully not too soon!
Hello Linus, thank you so much for taking the time to leave us a five star review.
5/5
GoogleElla and Natalie where fantastic and went out of their way to assist us. Naomi J Ryan Estate Agents were very responsive and provided excellent service - highly recommended.
5/5
GoogleSpecial thanks to Ella, I don't know what I would have done without you. Thank you so much to you and your team, really appreciate it.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSam and the team were always extremely helpful and professional throughout the whole process of marketing and selling our house. We'd highly recommend them to anyone!
5/5
GoogleAlways friendly and happy to help. A member of the team always picked up the phone when I called them. They gave clear explanations and kept us informed throughout the process.
5/5
GoogleElla was our agent who is really well dedicated staff of Naomi Ryan...I prefer to move on with NREA in future too.
5/5
GoogleI have been very happy with the service provided by Kim and the team in relation to my tenancy. They have kept me updated with issues when required and they have always been very friendly and helpful.
5/5
GoogleWe were pleased with the speed and very professional way the team sold our home. They kept us updated all the way, We cannot thank you enough especially Michael. We would definitely recommend and use them again
5/5
GoogleFound Naomi J Ryan to be very helpful during the process of finding a buyer for our property, remaining cheerful throughout the spring 2020 lockdown and always on hand to keep us up to date. Their valuations were realistic and they gave helpful, accurate and locally-relevant guidance on how best to respond to buyer offers. A particular stand-out feature was their communication with us - we never felt we didn't know what was happening, and being a small office all staff were able to brief us on developments. Nothing was too much trouble, including helping us to arrange property maintenance as needed. Thoroughly recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been using Naomi J Ryan to let and manage my property for almost 10 years. They are an excellent letting agent, highly knowledgeable and really helpful. I recently had a serious water leak in the property and the staff at Naomi J Ryan handled the whole remedial process for me from start to finish, which not only saved me from the potential of huge stress and anxiety but also ensured that the tenants were kept fully informed and looked-after with minimal disruption. I highly recommend Naomi J Ryan, I don’t think you will find a better agent.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThis process could not have been smoother, the viewings were arranged and carried out efficiently and took into account all my wishes. The communications were exceptional, I was kept informed and emailed regularly, all enquiries were handled immediately Absolutely nothing was too much trouble (especially for Michael who was usually my first point of contact) All the team were equally as brilliant though. I would not hesitate to wholeheartedly recommend NJR to anyone looking to sell their property with speed and efficiency. Thank you all very much.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe are very pleased with the service we received and wish to congratulate the whole team. We have been using Naomi J Ryan since 2012, both for letting the apartment and then subsequently for selling it. Throughout this period, we have been impressed with the professional service we have received from all staff in both lettings and sales. All have been helpful and courteous, dealt with matters promptly and kept us informed. We always felt confident that the apartment was being let and managed well and that we could trust the professional advice regarding the sale.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleNaomi J Ryan were the selling agent for our recent property purchase. We found them to be an extremely professional firm with a knowledgeable and courteous team who supported us throughout the purchasing process. We were regularly kept up to speed with progress and they actively worked to enable us to hit the timeline we were aiming for. Given the busy nature of the property market, I believe their efforts made a notable difference in this respect. We weren't utilising them for a sale, but based on our experience we would have full confidence in them were the need to arise. A really talented Exeter based agent!PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Naomi J Ryan's Exeter office has 252 reviews across three platforms: 241 on Google, 10 on Facebook, 1 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Naomi J Ryan Exeter is rated 4.8 out of 5 across all 252 reviews, and 4.8 out of 5 on Google from 241 reviews, checked 9 October 2026.
Naomi J Ryan Exeter, 18 Southernhay West, Exeter EX1 1PJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
