Trusted Agent profile
★★★★★
252 reviews across 3 platforms
18 Southernhay West, Exeter EX1 1PJ
Naomi J Ryan's Exeter office at 18 Southernhay West is rated 4.8 out of 5 across 252 reviews on three platforms, including 241 Google reviews rated 4.8. Checked 9 October 2026.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
GoogleThey had three viewings line up within days of the listing going live and one of those viewers bought the house after another agent had failed to sell it in six months. Micheal is great to work with and kept me informed at all times. Thank you
We are delighted to have been able to assist you, particularly in finding buyer so quickly for you.
5/5
GoogleThe team provide exceptional customer service, I cannot fault them. Their professionalism and tenacity to support with the challenges of my sale were fantastic. Their communication was regular and brilliant, they were integral to ensuring the solicitors and buyers were being punctual to achieve the sale. On the few occasions I visited their office there was always a warm welcome with lots of positivity which put me at ease during a stressful process. Thank you to Gemma and all the team at Naomi J Ryan who supported as well. I cannot recommend them enough!!
Thank you Helen for the wonderful review. We're so pleased that you also got to experience the positive office vibes!
5/5
GoogleFantastic firm of Estate Agents. Very proactive, and keep you informed all the way. Special mention to Michael Jones, who is such a warm and lovely character. Would highly recommend Naomi J Ryan to anyone trying to sell their home.
Thank you, Fiona. We are so happy to have been able to assist with the sale of your property.
5/5
GoogleMy experience with Rachel and Michael at Naomi J Ryan Exeter was brief but sweet - not something you can often say about dealings with estate agents! They marketed my property as part of a Easy mover scheme with a local new build developer. Although they didn't end up making the sale (it went to another estate agents who had it on the market for nearly 4 months) the quality of their work, their professionalism, and a feeling that they genuinely cared about my situation, means it has been a fabulous experience. Michael valued our home, and took the marketing photos and video, and was so polite and courteous at all times. He even gave me some sage, honest advice re the value of my home when I was in a predicament over whether or not to accept an offer. If I ever come to sell my property again, these people will be my first port of call. Very competitively priced too. Highly recommend!
Thank you for your five start review, and in particular your mention for Rachael and Michael. Please do not hesitate to get in touch if we can help again at any point in the future.
5/5
GoogleI couldn't recommend Michael and the team at Naomi J Ryan highly enough. This is the second time we have sold a house through them in 10 years. They are so professional, warm, friendly, determined and a complete joy to deal with. Our first sale was very tricky and they just didn't give up and made the seemingly impossible happen, the second was really smooth. I recommend the agency without hesitation - 5 stars!
Hello Tess, thank you so much for such a super review, it was an absolute delight to work alongside you again.
5/5
GoogleThanks to Michael and the team at Naomi J Ryan for all their excellent help, professionalism and responsiveness - it made the process so much easier.
Thank you for your kind words, Suze, and for the five star review.
5/5
GoogleAbsolutely wonderful estate agent! Customer service is excellent from the moment you give them the first call to the last. We have personally dealt with Michael which has put a smile on my face and has reassured us every step of the way. The rest of the team are polite, efficient and professional. I would give them more stars if I could. Glad we choose you! Thank you
Thank you Antonia for such a superb review. The whole team love to get such positive feedback like yours.
5/5
GoogleGemma is the best agent I have ever come across when house viewing. She is knowledgeable and warm, without being overbearing or rushing you through. My experiences overall have been fantastic with Naomi J Ryan and find them to be the most thorough estate agent in Exeter. It is the small details that make the difference and would make me choose them for any future house sales.
Thank you for such a wonderful review Francesca. We of course agree with you about Gemma - she is the best!
5/5
GoogleOur experience with Naomi J Ryan has been excellent from start to finish. Our initial valuation with Michael made us sure we wanted to work with them, and we were always kept well informed of everything throughout the selling process by Michael, Rachel, and Gemma. They made the process straighforward and easy, and we would absolutely recommend them!
Thank you so much for the fabulous review Siobhan! We're so happy that you felt supported by the team throughout the whole process.
5/5
GoogleNaomi J Ryan have been amazing. I switched to them for my sale after feeling let down by another agent and had zero regrets. I also ended up buying my next home through them. They are professional, approachable, calm and helpful. I never got any whiff of sleaze like with some other agents. Thank you in particular to Rachel, Michael and Sam.
Thank you so much for your five-star review, Luke! We take great pride in the service we offer, and receiving feedback like yours is truly delightful. Wishing you all the happiness in your new home.
5/5
GoogleGemma, Rachael, Michael and Clare all provided an outstanding service with the purchase of our first home. Thank you very much to you all for all of your kindness, assistance and guidance throughout the process. Clare was fantastic at both viewings, on time, professional, extremely knowledgeable and very approachable; she made the viewings enjoyable. All involved were very prompt and professional in the dealings we have had with all and assisted and reassured us with any queries or concerns we had. We are very grateful to you all, thank you very much. Alice & Josh
5/5
GoogleWe just completed on our new house which was being sold through Naomi J Ryan estate agents and have had a great experience from start to finish. Every member of staff we dealt with was professional, communicative and helpful. We were so glad to have such a straightforward buying process! Thank you all.
Thank you, Anna! It was a pleasure to assist with your purchase and we all wish you every happiness in your new home.
5/5
GoogleI would highly recommend this estate agents, I have used them several time before. They are very efficient, friendly and keep you updated all the way. Thank you to Naomi and all the team you have been brilliant. Thanks Ann x
Thank you so much for your kind review Ann, and your continued loyalty and support - we were delighted to be able to make your next move happen for you. We hope you are settling in well to your new home.
5/5
GoogleFirst rate service from Naomi Ryan. Michael was my main point of contact, but I found everyone I dealt with to be friendly and professional.
5/5
GoogleI had a wonderful experience with Naomi J Ryan Estate Agents. Naomi and her team were incredibly professional, approachable, and knowledgeable throughout the entire process. They made everything feel straightforward and stress-free, always keeping me informed and supported. What really stood out was their personal touch and dedication. They took the time to understand my needs and went above and beyond to ensure everything was handled smoothly and efficiently. I would highly
5/5
GoogleThank you so much to Naomi J Ryan agents! Michael in particular was just so helpful and thoughtful throughout the whole process. No question was too much trouble and they were always super informative at the end of the phone/email. I’d recommend anyone to use them without hesitation. Thanks to you all :)
Thank you so much for your review, Ellen. We wish you every happiness in your new home.
5/5
GoogleA very professional and personal organisation, where nothing is too much trouble making the whole property sale run smoothly. I would most definitely recommend the team at Naomi J Ryan Estate Agents for both selling and buying property. I will certainly be using their services again.
Thank you for the five star review, Guy! We look forward to working with you again in the future.
4/5
GoogleEasy to contact & always helpful the team at Naomi J Ryan are both knowledgeable & efficient. Detail orientated, but capable of swift action when required, it’s been a joy to work with the team during my recent house move..
Thank you for this superb review, Matthew. It was a pleasure to help with your purchase and we hope you are very happy in your new home.
5/5
GoogleI found these agents very easy to deal with. Business was carried out professionally and cheerfully, making our exchanges a pleasure and not a chore. Thank you.
5/5
GoogleWe have recently completed on buying a flat through Naomi Ryan Estate Agents in Exeter. Very helpful and friendly staff who couldn't do enough to help us through the process. I would be very happy to use them again.
Thank you for your five star review, Caroline! We are so happy that you felt supported throughout your purchase. We look forward to working with you again in the future.
5/5
GoogleWe brought a house with Naomi J Ryan, they were very helpful and informative during the whole process including viewing/ offer stage. Rachel's communication was outstanding especially when we had issues. I would highly recommend them. All very personal and the whole team are very easy to speak too. Thank you
Thank you for the five star review, Chelsea. From all of the team here, we wish you every happiness in your new home.
5/5
GoogleAbsolutely fantastic service from Naomi J Ryan when we recently sold our house. Their valuation was spot on and we received a good offer in good time. They were professional throughout and helped us along the way with loads of questions, and were brilliant at helping to push solicitors to get the sale completed. Thank you to the team and especially to Michael for your support - we hope to not be moving anytime soon but will definitely be recommending you to others!!
Thank you for taking the time to leave us such a brilliant review Ami. It's great to receive feedback like this and we're so glad that you felt supported throughout the selling and buying process.
5/5
Google10/10 Michael was absolutely amazing to deal with. I don't think I have ever felt more looked after as a buyer than with this Estate Agents. Please if you want your buyers to feel like they matter, use this company and if possible Michael. I would 100% use them for anything regarding my house in the future.
Hi Paula, thank you so much for such a lovely review. We wish you all the very best in your new home.
5/5
GoogleCouldn’t be happier with the level of service! We liaised directly with Ella and she was fantastic - swift, professional responses and going above and beyond to answer our queries. We are very impressed with how smooth our search for a new flat went, thanks to Ella!
Thank you so much for your great review Annabelle.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Naomi J Ryan's Exeter office has 252 reviews across three platforms: 241 on Google, 10 on Facebook, 1 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Naomi J Ryan Exeter is rated 4.8 out of 5 across all 252 reviews, and 4.8 out of 5 on Google from 241 reviews, checked 9 October 2026.
Naomi J Ryan Exeter, 18 Southernhay West, Exeter EX1 1PJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
