Connells Exeter reviews

★★★★★ 5/5

Google

Knowledgable and super helpful, thanks so much Charlie!!

Angela · 11 June 2025

★★★★★ 5/5

Google

The Connells letting team in Exeter have been brilliant to work with. They’re professional, efficient, and always quick to help with any queries. A reliable team who make the whole process smooth and stress-free. Highly recommended.

Christopher · 26 December 2025

★★★★★ 5/5

Google

I have used Jenny in the past when looking at properties. Her and the team made sure they helped with my property search, ensuring the properties met with the criteria I needed. Great service, great team!

Polly · 14 April 2024

★★★★★ 5/5

Google

I attended several property viewings conducted by Charlie Davis. Charlie was always on time, and professional. He was giving space to explore the property but was always on hand when information was needed.

Viola · 6 June 2024

★★★★★ 5/5

Google

I recently visited connells to see about remortgaging. I had an appointment with Shane the mortgage manager and he was brilliant. He went through all the options with me and made it very simple to understand. I would highly recommend Shane he is an asset to connells and very knowledgable. All the staff at connells were lovely and I was made to feel welcome from on entering the office. Also a big thank to Ben for making me a fab cup of tea.

Jackie · 14 June 2023

★★★★★ 5/5

Google

I have nothing but praise for Connells in regards to mine & my son's dealings recently. In particular I would mention James & Taya. Taya dealt with all our enquiries with politeness & profesionalism., lovely lady. James was wonderful ... very polite when I was irate & dealt with all enquiries & problems with the utmost respect & professionalism. In fact James went above & beyond in his dealings with us. James is in fact a huge asset to Connells & they should consider themselves very fortunate to have him as manager of lettings in their Exeter office. It was a pleasure dealing with James & I wouldn't hesitate to recommend Connells to anyone wanting that service.

Meryl · 14 June 2023

★★★★★ 5/5

Google

A massive thank you to Shane Reavey from Connells who helped me and my partner from the beginning going over and beyond to ensure we found the perfect home and secured it too. As a first time buyer and not knowing the process well, Shane was very understanding and incredibly patient with us while guiding us through the steps and always being available to contact if we had any queries. The experience we have had for a first time buyer has been less stressful thanks to Shane helping us at every step. I cannot stress enough how much this member of staff went over and beyond for his clients and we are forever grateful to him and can confirm we will be using Connells again.

Gozde · 14 June 2023

★★★★★ 5/5

Google

3rd time using Connells and they get better everytime! Jenny, Sam and Mitch at Connells in exeter were a pleasure to deal with during my recent sale. It was by no means an easy transaction but everyone at Connells made it feel like a team effort getting us to exchange. The level of service, pro activity and professionalism from the team at Connells Exeter is a wile different level and experience to other estate agents I have used in the past. After our chain fell through they re secured another buyer in less than 24 hours by being proactive. If you want an estate agent who is actually going to proactively try to sell your house and then support you through the sales process Connells in Exeter should be your first choice

Helen · 14 June 2023

★★★★★ 5/5

Google

I would like to highly recommend Taya Pells the lettings negotiator who has supported me during my time as a tenant. Nothing is to much trouble issues are followed up and communication by email or phone is excellent. A big thank you from mePositiveResponsiveness, Professionalism

David · 25 August 2023

★★★★★ 1/5

Google

I had been trying to view a property that Connells had for let. I made my first enquiry 6 weeks ago and have since called them 4 times to find out when I could view it. Each time I rang I was told that someone would call me back and nobody ever did. Very unprofessional and extremely poor service! Would not recommend them to anyone. I have since rented a property through another local estate agent whose service was fantastic. I’m sure the landlord of the property would be over the moon at this service for perspective tenants!

Andy · 23 May 2024

★★★★★ 1/5

Google

If I could give zero stars I would. They tried to force us into using their in house broker (which of course they get extra commission for) and they fabricated a cash buyer. Their exact words were “there is a cash buyer but if you use our broker we will go sale agreed with you today”. We now know there was never any cash buyer. It’s actually illegal for agents to insist that you use their in-house broker and Connells have been reported for this before. Funnily enough the call was made from a work mobile so there is no recording. Awful, pushy, lying agents.

Jemima · 14 May 2024

★★★★★ 5/5

Google

Excellent service from the start. Liz arranged a viewing within 5 mins of popping into branch. Then Taya with the application process was fantastic, answered any questions we had without delay. Thank you again to the both of you

Kurt · 12 October 2025

★★★★★ 5/5

Google

Just been shown around a property by Charlie from the Exeter office. He was professional and polite and accommodating of my husband who has limited mobility. He was able to answer many of the questions we asked, and those he couldn’t answer, was willing to find out.

Tracy · 16 July 2025

★★★★★ 5/5

Google

Phoned to ask for advice and spoke to Caleb. He was professional and very informative over the phone. Thank you!

Bretty · 12 October 2024

★★★★★ 5/5

Google

Good Experience. Highly Recommended

Shamshad · 12 July 2026

★★★★★ 5/5

Google

Connells have been amazing, Jenny and Sam were fantastic responding to my enquiries. Billy was fantastic in viewings answering any question I had in the houses we were viewing, thank you so much for your help in my house search.

Vicky · 18 August 2023

★★★★★ 5/5

Google

We were very pleased with the service received from Connells in Exeter. Gabe was very helpful and arranged last minute viewings for us at short notice.

Sealio · 6 June 2024

★★★★★ 5/5

Google

Nathan and his team have been super supportive in ensuring my offer on the house of my dreams was accepted in a competitive market. Nothing has been too much trouble and their super friendly professional manner has allowed me to feel secure in moving forward with this sale. Still a way to go but I have got a lot of trust in the team at Connells to secure the house I am buying. Special mentions also to Harry for taking my initial call and setting everything in motion; Amelia for her professional, calm and reassuring manner and big thank you to Shane who has put up with all of my queries and keeping me informed at every step. Thank you Connells I will be recommending you to everyone I know. I'm very glad to be on this journey with you.PositiveResponsiveness, Quality, Professionalism

Maria · 25 August 2022

★★★★★ 5/5

Google

I WOULD JUST LIKE TO SAY HOW IMPRESSED I WAS WITH THE PROFESSIONALISM AND EFFICIENCY OF CONNELLS LETTINGS IN EXETER IN FINDING AND SETTING UP A NEW TENANCY, PARTICULARLY TATUM WHO WAS MY MAIN POINT OF CONTACT,AS A LANDLORD IT REMOVES THE STRESS OF ALL THE LEGAL REQUIREMENTS.

Gary · 16 May 2025

★★★★★ 5/5

Google

Great service - thank you Taya for all your help. Very efficient, professional and business like. Much appreciated.

John · 22 August 2024

★★★★★ 5/5

Google

I should clarify that my feedback is as a buyer, not a seller. Connells Exeter has a great team in place. I have visited many properties with Billy, and I would like to highlight how professional and well informed he is. I really appreciate his good manner (and patience!). The team back at the office are great as well. I have communicated with Caleb, Charly and Sam, and they are always very helpful and come back to me very quickly with answers to the questions I might have. I highly recommend this office. A great team!

Silvia · 15 November 2023

★★★★★ 1/5

Google

I would avoid buying or selling with this estate agents in Exeter if you can. They unfortunately employ some quite rude and abrupt staff. Younger men working for them are generally polite and try their hardest. However, I had a nightmare buying a property via Connells, especially on completion day. I had little communication from Connells in the run up to completion and nothing on the day itself. I had to phone them to find out when the keys would be available. They kept saying they were chasing the vendor about this but never got back to me. During the course of that day I phoned them 5 times and emailed twice. My emails went unanswered. I should have got my keys mid-morning but the vendor didn't hand them over until about 4pm. In my last call I spoke to a female senior negotiator who told me if it mattered this much to me I could go to the property myself and stand outside until the vendor leaves and handovers the keys! I was gobsmacked that they speak to their customers like this and of course it matters to customers when they are buying their own home and have handed over vast sums of money and bound by things like mortgage contracts. Also, that is their job to ensure the vendor hands over the keys not the customer. There was enough staff in their office that one of them could have gone to the property to find out what was taking the vendor so long and to ensure they handed over the keys immediately as legally obligated to. I was advised to use in-house / recommended services for mortgage and conveyancing to make my offer better and to speed up the process so did so. Mortgage advisor was excellent and can't fault them. However, conveyancers I was instructed to use by Connells were a nightmare and hard to deal with, especially when their online platform went down for 4-6 weeks. If the conveyancers offered are Premier Property Lawyers stear well clear. Also, no understanding of people working long days etc. and not being around to reply at the drop of a hat. Several times I wrote emails asking them to be forwarded to Connells senior area management. Not once did they respond. No doubt this review will get a standard response asking me to forward my complaint to an email address. But what is the point when they don't respond to emails and don't seem to care about customers anyway? Once they have your money they aren't bothered about you, their service or the staff the employ and how they deal with customers.

Caedmon · 14 June 2022

★★★★★ 4/5

Google

Whilst we have not bought a property with Connell's we have been using their mortgage services and we cannot recommend Shane enough. He helped us explore all of our options and consider the best option for our individual needs. It did not feel at all corporate, it felt very individual and personal, allowed us to be very honest about our financial needs, with Shane having our best interests at heart. Highly recommend. His communication is second to none and nothing seems too much bother. There is just one small thing to note. We first rang to book viewings for properties, they were keen to help however they prioritised booking me an appointment with their mortgage service (not what I had originally rang for, but was happy to agree to and am pleased we did now) and then when I said that I was unavailable on the one day they offered for the two properties I wanted to view they said they would get back to me and didn't say when and ended the call. It frustrated me, as I felt that it was unhelpful and slightly unprofessional. However, I did send an e-mail explaining my experience to them and they rang back straight away and rectified it, by organising the viewings for us and apologising. After this point the service was second to none, therefore it was just a small thing to note, possibly due to busy-ness and it was dealt with well.

Megan · 14 June 2022

★★★★★ 5/5

Google

Would like to comment on how helpful all Connells staff have been particularly Sydney who showed me round the property 23 North Lodge Close Dawlish (which I have hopefully purchased) and other times whilst I was searching. She is a charming young woman and very helpful without being at all pushy. Also Jenny that I have been on phone contact with who has also been very helpful. Thank you Connells for at last finding me a new home near the sea.

Marion · 14 June 2022