Trusted Agent profile · Exeter
★★★★★
382 reviews across 1 platform
8/9 South Street, Exeter, EX1 1DZ
Connells's office in Exeter, at 8/9 South Street, is rated 4.1 out of 5 across 382 reviews on 1 platform, including 382 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
GoogleI had the total pleasure in dealing with this estate agency. Almost instantly, I felt at ease with the process as Ash and Becca were reassuring, polite and very helpful. They were there to answer any queries I had throughout the process and always seemed happy to go that extra mile. I am now happily moved in with no worries due to the fantastic customer service received from Ash and Becca. I would thoroughly recommend this agency to anyone. 5 stars!
5/5
GoogleCommunication with charls was prompt, respectful, and informative. His aim to exceed expectations and our commitment to excellent client service. Hope he will support through connells till we buy a house.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat service! Sam was thorough at finding properties that we would like and Billy was super helpful in showing us around! Thanks guys :)
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleConnells were really helping in finding an apartment to rent at Exeter. Elizabeth and Taya did a great job with coordinating!
Thank you for taking the time to share your experience and for your wonderful 5* review Priya! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat to work with and always very helpful. I would definitely work with them again. Thanks Connells letting department.
Thank you for your fantastic review! It was a pleasure working with you and we would love to work with you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI always used to use another agent to rent my properties but recently purchased a new property and i am really impressed with how the whole process has been handled by the lettings team. The manager Bart was very helpful and professional and made sure that even before i have completed on the property, the listing is ready and comprehensive. After completion they were able to source a tenant for me to move into the property within 2 weeks. I'm really impressed with how efficient and informed the service was and i will be using Connells to deal with my other rental properties. Dean.
5/5
GoogleVery professional team, Taya is so welcoming and helpful.
Hi kaleab hailu, thank you for your kind words! We are delighted to hear that Taya provided you with a professional and welcoming experience. If you need any further assistance, feel free to reach out to us. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad the pleasure of dealing with the great team at Connells Exeter and in particular Amelia and Tracey, regarding both the sale and purchase of our new home. Their knowledge of the Exeter housing market is impressive and the advice and guidance we have received has been fantastic. Always friendly and approachable, they offer a very supportive service and I can-not recommend them highly enough.
5/5
GoogleTatum and Taya have been very professional and efficient at helping us to let out a property on Exeter
Thank you for taking the time to leave us this amazing 5* review Emma. Kind regards Lucy, Customer Relations.
5/5
GoogleWe can only comment on the mortgage advisor services. James Best was highly recommended to us by a friend and he has certainly lived up to expectations. As first time buyers the whole process was daunting and James took the time to explain everything and answer any questions we had. James was readily available by email, phone or would meet with us in person in the branch. There were a number of issues with the property we were purchasing which added complications to our mortgage application. James was reassuring but realistic throughout and supported us through each hurdle. We couldn’t have asked for more from a mortgage advisor during this process and without James we would have likely given up! Sincere thanks, Helena and Marcus
5/5
GoogleGreat service, highly recommend Connells of Exeter. Having decided to change estate agents I was very impressed with Nathan Butt, he provided me with so much confidence in his ability to sell my property, and true to his word Nathan sold the property within 2 weeks! Amazing when you consider that my property had been on the market with another estate agents for 8 months. Really couldn't recommend Nathan and the entire Connells team enough!
5/5
Googlemy husband and myself recently bought our first flat to rent out. We were apprehensive about it having never done it before. Connells were brilliant from the word go! We were offered friendly advise about where to buy from the rentals manager Zoe, then we were referred to Megan who took us out a lot of different options. we felt like nothing was too much trouble for them. We kept everything in house by using James to do our mortgage, he got us a fantastic deal for our mortgage and everything went through in a timely manner. As soon as it was ready to be rented Zoe made sure we found great tenants as quickly as possible. All her team were helpful and again talked us through everything. we are now looking to buy another property to rent out and even if we don't find one with Connells we will certainly continue using their services!! Very happy Landlords!
5/5
GoogleWe’re currently in the process of buying our first house and Charlie who is our estate agent has always got back to us with any queries we may have raised and has been a delight to work with. He has helped to make this process a lot smoother and help us to feel more confident about the whole process.
Sam Curtis thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleThey are very unprofessional and don’t care about customer service. They scheduled viewings and don’t hang around for customers even when they booked us in last minute! Made us drive to viewing with a 7 weeks old baby and didn’t bother waiting when we were 5 minutes away in a traffic jam! They book jobs in and then send out wrong details, when you go to change their mistake they make you go through 100 questions to sell products you don’t even want or need! Hard selling and deceiving! Be careful with this agent! They Also call you when a cancellation happens from their side to make you go early and don’t wait for you when you make effort to go early!NegativeResponsiveness, Quality, Professionalism, Value
Hello, thank you for taking your time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
1/5
GoogleI fully agree to the comments of Tom Hughes. An absolute useless company and agents. Avoid at all cost. I bought a house advertised by this agency. There was no professionalism and at every stage, felt like dealing with BULLIES. After prolonged wait, when came the day of exchange, a set of wrong keys were handed to us at 6PM with the inmates still living in the property. Finally, it became our responsibility to chase the key and force the inmates to leave our home. The agency didnt even made a formal apology (any apology) for messing up our experience. Keep away from this agency for your own sake.
5/5
GoogleI haven’t got anything but positive comments to say about Connells in Exeter, we had put our flat on the market with them and within a week we had sold, we are completely over the moon to be finally able to buy our perfect home. The team have been really professional and I would especially like to thank Cameron who has gone above and beyond to give us fantastic service.PositiveQuality, Professionalism
5/5
GoogleHats off to the team at Connells. They were top notch! I purchased a property through Connells in Exeter. Jenny and the team were professional, always returned my calls the same day and helped make the entire process flow without a hitch. I exchanged and completed in a month. Would highly recommend.
5/5
GoogleI haven’t got anything but positive comments to say about Connells in Exeter, we had put our flat on the market with them and within a week we had sold, we are completely over the moon to be finally able to buy our perfect home. The team have been really professional and I would especially like to thank Cameron who has gone above and beyond to give us fantastic service.PositiveQuality, Professionalism
1/5
GoogleConnells Exeter were the worst estate agents I have ever dealt with. They were rude to my buyers and did not keep them updated. They were rude and impatient with my wife and provided us with nothing and no help until the buyers pulled out, by which time it was too late. I hope I never have to deal with them again and would recommend that you consider every other agent beore Connells. L Parker
5/5
GoogleGreat Service no issues !!
Thank you for the great review! We strive to provide excellent service and we're thrilled that we were able to meet your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe’ve been letting houses for years now with Connells in Exeter and have been very pleased with everyone in the Lettings team, but Taya and Liz in particular over many years. Friendly, quick, helpful and hard working, they are always on the ball with advice as well as practical help.
Hi Graham, thank you for sharing your positive experience with our Lettings team at Connells Exeter. We're delighted to hear that Taya and Liz have consistently provided you with friendly and efficient service over the years. Thank you for leaving us your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were happy with the help that Connells of Exeter gave us with our recent house purchase. We felt that the agent who dealt with our purchase Samuel Whittaker-Davies was particularly helpful in moving the process smoothly forwards and liaising with the sellers and their solicitors as necessary
1/5
GoogleIf I could give minus stars for this estate agents I would..... We recently bought our first home through this estate agents and it was one of the worst experiences of our life! We initially started off well and had our offer accepted within 24 hours of making it. Unfortunately after this it just went horribly wrong!! The women who we dealt with is somehow a senior negotiator at the agents and she had been nothing but rude and patronising on every encounter with her! We are now aware that this estate agents are well known for telling there sellers and buyers to use their solicitors (who aren't real solicitors just case handlers) and mortgage advisor (selling the idea that this will speed up the process) and then telling them if they don't use them, they are unlikely to have an offer excepted or be able to sell their property through them. We were very close to having to pull out of the sale because their solicitors did not reply to enquiries our solicitors had sent almost 3 months prior and when they did they were asking our solicitor what to do as they were not sure how to complete the enquiries!! When we challenged the women we were dealing with on this and explained that our solicitors fees were mounting up because of the time and pure incompetence of these solicitors she simply stated "Well it's not my fault that you haven't used fixed priced solicitors" We were absolutely disgusted with how unprofessional and rude she was, and again we felt this as a whole for our experience with Connells estate agent. They also decided our completion date without telling us before the day, and had the audacity to expect our solicitor to release the funds for mortgage within 1 day to exchange and complete on the same day with no notice! We were so thankful for our solicitor and we would still be without a house now if it wasn't for all her hard work! We certainly would not recommend and will make it a point to never ever use them again!
Hello, we are very sorry to hear that you believe the service of our Exeter team was not up to our normal high standard. There does seem to be some contradictions in your review, first, we don't have solicitors in-house only recommendations of solicitors we have worked with in the past, these are professional solicitors not case handlers. Secondly, You claim that if you don't use our services buyers are unlikely to get an offer accepted, but you had an offer accepted within 24 hours without using our services. Thirdly you claim that our solicitors did not reply, I believe you mean the sellers' solicitor did not reply as we don't have an in-house solicitor. Lastly, we don't decide the completion date this is done between the solicitors. However, we do take all complaints very seriously and if you would like our compliance team to review the service provided by ourselves, you can find details in the contact us section of the website or contact us via socialmedia@connells.co.uk and we can pass your details on for you.
5/5
GoogleVery efficient and great work. Liz, Tatum and Taya on the letting side was great and very helpful.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
