Connells Exeter reviews

★★★★★ 5/5

Google

As a landlord I was really happy with the service Provided.Taya was fantastic and helped with a lot of the ever changing guide lines in the rental sector along with Tatum and Elizabeth ,I will be using there services again in the future.

Matt · 27 September 2025

★★★★★ 5/5

Google

I've this week had a couple of viewings via Connells, both handled by their agent Olivia Woodhead. In each case, Olivia was prepared to give me the time for a good, unrushed viewing; was open to questions about things large and small; and came back very quickly after one of the viewings with extra pertinent information which she had dug out. Very professional and congenial - thank you.

Richard · 23 September 2024

★★★★★ 5/5

Google

Brilliant service from start to finish, can’t thank Jenny enough

Lucy · 12 May 2026

★★★★★ 5/5

Google

Taya and Tatum let one of my properties and 3 for my partner, they are the best in the market, keep me in the loop, always find great tenants and are a pleasure to deal with every time, I wouldn’t use anyone one else…and I’ve tried quite a few companies in Exeter! They are the best! Always on it when you need to fill a property fast, very honest with feedback, and very professional.

Carly · 26 December 2025

★★★★★ 5/5

Google

Excellent Letting Agent, Highly Recommended! I have had an outstanding experience with Tatum G. and cannot recommend her highly enough. From the very start, her professionalism, efficiency, and friendly approach made the entire rental process smooth and stress-free. Communication was excellent throughout, she was always quick to respond, kept me informed at every stage, and she was more than happy to answer any questions I had. Her attention to detail and genuine care for both tenants and landlords is truly impressive. It’s clear she take pride in what she do. If you’re looking for a reliable and trustworthy letting agent, look no further than Connells. I wouldn’t hesitate to use their services again in the future!

Magda · 12 October 2025

★★★★★ 5/5

Google

Jenny and the team at Connells have supported me over the last few months with the sale of my house and purchase of another (both with Connells). From start to finish, they have been nothing but calm, kind and professional. Jenny has always responded quickly to anything I have asked of her, and she has made me feel as if nothing is too much trouble, going above and beyond to make the process as smooth as possible. Jenny has been an immense help at times when I have been stressed out with the lack of response from solicitors, and when I have felt as if nothing is happening; she has contacted so many people on my behalf, in order to keep things moving. The communication between the whole team also seems excellent; I have spoken to Mitch, Sam and Harry on numerous occasions, all of whom have been friendly and diligent and ensured that messages have got to the right place. I truly feel as if this team have done as much as they possibly could for me, and I am very grateful for all of their hard work. THANK YOU! :)

Charlotte · 18 August 2023

★★★★★ 2/5

Google

For a certain kind of mindset, I'm sure Connells are very good. It seems that they have a very rapid staff turnover, so at any one time a large proportion of their staff are quite new and inexperienced, and I suspect the hiring process is designed to look for salespeople in the Wolf of Wall Street kind of vein rather than people who want to provide a personal service. Again, nothing wrong with that if that's what you're looking for, but I found their agents to lack warmth and knowledge when viewing properties they were selling. I also found that they were quite, let's call it proactive on the telesales front, both trying to get me to buy and to sell, and one of their staff members in particular was quite rude to me when I said I would prefer that he stop taking the hard sales approach with me. So if you're looking for an agent who will pound the phones in search of leads and go for quantity over quality, they may well be for you, but if it were up to me I would always choose a smaller agent with a more personal service.

Chris · 16 July 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ 5-Star Review I had a fantastic experience with Connells Estate Agents in Exeter. From the very beginning, the team was welcoming, professional, and highly knowledgeable about the local property market. They took the time to understand my needs and guided me through every step with clear communication and genuine care.

Sazib · 9 April 2026

★★★★★ 5/5

Google

Positive experience with arranging a viewing and mortgage consultation with Connells. The viewing was arranged promptly and Caleb was professional and knowledgable. I was really impressed as well with the mortgage consultation - Sarah was extremely friendly, and again professional and knowledgable. I would encourage others to use them for the same services.

Harriet · 12 October 2024

★★★★★ 4/5

Google

They were very good in explaining things, good service by Charlie and Caleb. Regarding mortgage, Sarah was amazing. Thank you

Shebi · 12 October 2025

★★★★★ 1/5

Google

AVOID AT ALL COSTS!! Rented a property with them for just over a year. Where do I start? -I arrived at the property and it was filled with rubbish Connels told me this was not their responsibility even though I was told by them it would be cleared before move in date. -I always paid my rent on time direct to my landlord as per my tenancy, yet Connels had NO communication with them and on several occasions sent threatening emails about debt collectors. This took months to resolve as they did not bother/care -the property I was renting was out on the market. I was told a pack of lies from their branch manager. How all the viewings would be on one day and it wouldn't be on the market until after Christmas. YET viewings started before Christmas were on many different days and on one occasion I was not told of a cancellation and was not communicated with about the dates of viewing is a clean manner. -their photographer was almost an hour late and didn't apologise plus I was pressured into allowing these photos to be taken 2 weeks before Christmas when I told them I was incredibly busy with work and they then has the cheek to tell me to tidy up in 2 days...! Awful. I would advise against renting or buying with them as they just want your money, they have no idea what customer service or professionalism is.NegativeResponsiveness, Quality, Professionalism

Hannah · 25 August 2022

★★★★★ 5/5

Google

Taya was just brilliant 🌸 i trusted her instincts and didnt have to ask certain questions as i knew she would be dealing with it. Tatum also very professional and helpful all in all a great team to do business with book these agents today they know their onions !!!! …

Meia · 17 August 2024

★★★★★ 5/5

Google

Charlie was fantastic - very knowledgeable, professional, and understanding. He gave us all the necessary details and made the property tour smooth and informative. Highly recommend!

SERA · 16 July 2025

★★★★★ 1/5

Google

I offered on a house via email, no reply to my email. They called me a few days later insisting I needed an affordability calculation to reassure the buyer that I was proceedable, despite me already having an agreement in principle. I attended because I wanted to do all I could to try and secure the property. There was so much pressure to use their in house mortgage advisor for a £600 fee, despite me already having a free advisor. Their mortgage advisor was so persistent it made me quite uncomfortable. He continuously implied that I would not look good in the vendors eyes if I wasn't invested in the house...ie have spent £600 for his services as a sign of commitment. The house has gone now and I wonder whether my offer was even presented to the vendor or whether it went to someone (possibly with a lower offer) who did use their service and paid the extra £600. As a vendor and a buyer, I would steer clear.NegativeQuality

Sam · 14 June 2022

★★★★★ 1/5

Google

Connells were marketing a property via "modern method of auction" that my daughter was keen to buy. The property end date wasn't advertised on their post on rightmove and despite asking several times and being told someone would let my daughter know the end date know, no one did. They did however, call her MANY times, prior to even viewing the property to try to sell her a mortgage (she was already sorted out with one) to the point they reduced her to tears. She couldn't get an appointment to view for over a week, then the date was changed at short notice to the following day. This meant that unbeknown to us, we viewed a day before the end date of the auction, which we were unaware of and not told, despite asking. When we met the agent at the property he didn't know when it ended and promised to let us know and never did. We asked for guidance on how to proceed as neither of us have used the modern method and weren't told anything. We were called the following day by "i am sold" to say the auction was ending in three hours. not long enough to read the pack (which Connells had told us we couldn't see) and ask questions. There seemed to be a lack of information which would have allowed my daughter to bid and lots of obstacles. The property in ide sold for far less than my daughter would have bid, meaning she missed out and the seller sold for a long way under what they could have made. When i asked the Exeter manager about it i was told that "they only market it" and "i am sold sell it" Surely in that case Connells should be aware of an end date and time and be able to provide information about how to proceed, with advice regarding I am sold. She couldn't have cared less, very disappointing and unprofessional. When I contacted i am sold they were also upset about the lack of communication with Connells Exeter and said they would have expected much more assistance and information to have been given by them. My daughter lost the house she wanted and the sellers lost a fully proceedable buyer who had a lot more to bid than the closing bid over very, very poor communication. Completely unimpressed.

J · 11 April 2025

★★★★★ 5/5

Google

Our experience with Connells Agent has been absolutely nice. The agents are very generous and kind. They are very helpful, especially our agent named Caleb. He will assist you and try his best to fulfill your needs. I can say he is a tough guy and excellent, one of the best!"

Ryomi · 14 April 2024

★★★★★ 1/5

Google

This is probably the worst agency in Exeter. Working hours mean nothing to them. Catching someone from the rental department there is a real challenge. They NEVER call back, often don’t even know what they’re letting out. They are slow, dishonest, and speak disrespectfully. They hide important information. I DO NOT RECOMMEND them to anyone.

Oleksandr · 12 October 2025

★★★★★ 5/5

Google

An amazing team, always professional, friendly and helpful. Thank you to Taya, who guided me through the renting process swiftly and smoothly, answering any questions I had, whilst keeping to short deadlines. I’ve had a great experience, many thanks to everyone at Connells :)

Harry · 7 June 2024

★★★★★ 5/5

Google

Our experience with the viewing of the property yesterday was perfect. Charlie Davis was the representative from Connells and he was amazing. His knowledge of the property was fantastic and he was very professional and polite. Many thanks Charlie and all at Connells.

Ian · 30 May 2024

★★★★★ 5/5

Google

Superb! I have just exchanged contracts on my property in Exeter and I can't speak highly enough of the whole team. I asked Nathan to come and value my property and he really took the time to research the market and area to give me a realistic and strategic marketing plan. His valuation actually came in 15k more than 3 other local agents, I challenged him on this but after careful consideration decided to give him a chance. I ordered professional photography and had an incredibly successful open day. From here Francesca and the team managed to find me an excellent buyer at a price 20k above what other agents suggested. I believe this was down to sheer enthusiasm, excellent marketing and a team who clearly hold their customers in high regard.  Francesca chased solicitors on my sale the entire way through and constantly kept me informed, I am the first to admit I was a tough customer but this didnt phase her at at. A fabulous team effort from Nathan in the first instance, James (the mortgage advisor who actually arranged my first mortgage seemlessly) and qualified my buyer and Francessca pushing this through to completion. A credit to the company and I wouldn't hesitate in recommending to any of my friends or family in the future. Thanks so much for making what could have been a stressful process smooth from beginning to end.

Megan · 26 August 2019

★★★★★ 1/5

Google

Let me state that giving them 1 star Is a luxury that they don't deserve. My first point of contact was Bart who was helpful and approachable. I then was passed onto Ash. That's when this awful journey began and the worst 2/3 weeks of my life. Upon agreeing to go for a property I was constantly asked to pay the holding fee of £500. I checked and double checked that this would all be fine and go ahead. Once I paid the fee... I never heard from them again unless I made contact. The only time they contacted me was 2 weeks into agreeings the property.... He told me that the property is no longer available but not to worry he found me a property exactly the same quality. The rent was more. No drive. Permit parking. Garden was a bomb site. House was in awful condition. If an estate agent says it's the same you'd expect them to know what they are talking about. Clearly not. I was luckily enough to be saved from this hell by going to another estate agent. Found a perfect house and when I was viewing the house they asked about why there was such a rush to find a house in 1 1/2 weeks. Once I mentioned Connells they just laughed and said we hear it all the time. And they even knew about Ash and just laughed. The lady I spoke with was informative and kind and very approachable. Wasn't trying to push me to take the house. Unlike Connells who just kept going on about the house wanting us to have it. Which put me off more and ash had no knowledge of the property. Now I'm settled in my new house and I raised a formal complaint with Connells. They said it take 15 days to get a reply. I held back from leaving this review incase the complaint I had was resolved fairly well. Unfortunately but not surprisingly I was given an email by the Area Manager stating stuff that I could of told anyone. It makes alot more sense that if the area manager is that incompetent then the staff will follow in the footsteps. All I can say people is go else where. Don't even take the risk as you'll probably regret it. The other estate agent I dealt with was Your move and the team was incredible. Polite, helpful and informative. I imagine if they didn't know something they would tell you the honest truth not fill you with some lies. But anything I needed from them they were helpful.

Richard · 15 June 2019

★★★★★ 1/5

Google

Driven by sales and just interested in your money. I was sucked in by the sales pitch which was a mistake from the start. As soon as I has signed on the dotted line, I never heard from the sales guy ever again! He had got exactly what he wanted. They were very pushy in wanting us to get the photos of the house done, suggesting the date of signing as clearly they wanted it on the market as soon as possible but we wanted to make the house look as good as we could. Appointments were booked to see our house without any consultation. One time, we were called 30 mins before confirming a viewing. Once an offer was accepted, it was just push push push to get forms filled out. No appreciation that we both worked full time. They tried to force us into using the solicitors that they recommended- and when prices were compared they were far more expensive than others. And you have to pay £500 to use their mortgage advisor when the ones we used were free and very good. This is the first time we have sold a house and haven’t enjoyed the experience with connells. For the money they charge, you would expect top service but we just felt pressurised and harassed throughout the process. A national business with no personal touch. I would not recommend them and won’t be using them again in the future.

Kylie · 15 June 2019

★★★★★ 5/5

Google

Jenny and all the team provided excellent service throughout the process. Friendly, efficient and very helpful - a real pleasure to deal with.

Simon · 12 May 2026

★★★★★ 5/5

Google

Had a viewing for a cluster of properties that were being advertised through Connells, Exeter and was contacted by Gabe who showed us around the properties. After I showed big interest in purchasing a specific property for myself, he was able to book me in as the first person to view the properties which was first thing on a Saturday morning. This allowed me to be the first person to put in an offer! He is very professional, but also very friendly and very passionate about helping people! He is very knowledgeable about the processes and also takes time to learn about the properties. Working with Gabe has overall been a very positive experience and can't recommend him and Connells enough!

Jadie · 25 July 2024