Every review we hold for the Eston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic service buying our new home and selling our old home, great communication from start to finish and hassle free, highly recommend.
Pengy · 15 April 2025
Agent replied · 24 August 2024
Thank you for sharing your positive experience! It’s great to hear that the home-buying process was hassle-free and that the communication was excellent from start to finish.
★★★★★ 5/5
TrustpilotDebbie extremely helpful
Debbie extremely helpful. Kept up -to-date every step of the way in a stressful circumstance. Would highly recoomend.
R · 25 March 2026
★★★★★ 5/5
GoogleFantastic service from all of the staff in Eston office, Jonathan, Helen and Kirby. The whole process was very professional, efficient and great communication.
With support from the staff i was able to secure a buyer quickly and a quick completion.
Really appreciate the high level of customer service. Thank you.
Kay · 8 December 2023
Agent replied · 6 February 2024
Thanks so much, Kay! We appreciate the 5 stars and the time you took to write this.
★★★★★ 5/5
GoogleHighly recommended service! Helen provided lots of regular updates and visibility on progress, as well as following up on the process throughout.
Jamie · 2 April 2025
Agent replied · 20 May 2025
Thank you, Jamie! We're delighted to hear you had a great experience with Helen and our team. Keeping our clients informed and ensuring a smooth process is our priority. If you ever need anything in the future, we're here to help! 😊🏡 …
★★★★★ 5/5
TrustpilotBeen dealing with Stacey at the yarm…
Been dealing with Stacey at the yarm branch.
Stacey has followed up on all of my enquiries so far, also keeping me updated on the progress of the property I'm buying without being prompted. Good service so far.
Neil · 25 September 2025
★★★★★ 5/5
TrustpilotGreat service from Yarm Office from…
Great service from Yarm Office from start to finish.
Jason · 30 May 2026
★★★★★ 5/5
GoogleReally helpful mortgage advice, spoke with a in house mortgage advisor who was really helpful and easy to use.
Really good experience
Emily-Paige · 29 March 2025
Agent replied · 15 April 2026
Thank you, Emily-Paige! We're delighted to hear you had a great experience with our in-house mortgage advisor. If you ever need further assistance, we're always here to help!
★★★★★ 5/5
GoogleI wasn’t dealing with Michael Poole directly but they were agents for the house I was buying. Nothing at all was too much trouble, offered me help and reassurance and kept me in the loop as much as possible from their side. Would not hesitate to use them should I decide to sell my house in the future.
Amanda · 22 May 2023
Agent replied · 6 February 2024
Thank you so much Amanda for taking the time to write this lovely review! It means a lot to us.
★★★★★ 5/5
GoogleVery wonderful service, the easiest move I’ve ever done. Thank you guys, can I give 10 stars?
James · 18 March 2026
★★★★★ 5/5
TrustpilotThe staff could not be more helpful…
The staff could not be more helpful throughout the whole process of buying our new home. They intermediated the situation brilliantly for us.
Andrew · 21 January 2026
★★★★★ 5/5
GoogleExcellent customer service!!! very professional very helpful would definitely recommend to family and friends to use poole's in the future
Frances · 15 February 2026
★★★★★ 5/5
TrustpilotGreat staff who got out property sold
Claire · 20 May 2026
★★★★★ 5/5
TrustpilotYarm branch were fantastic definitely…
Yarm branch were fantastic definitely recommend
Julie · 26 May 2026
★★★★★ 5/5
GoogleVery happy with the service. Always helpful and patient through a difficult sale. I would highly recommend.
Ana · 15 April 2025
Agent replied · 24 August 2024
Thank you for your kind words, Ana! We’re delighted to hear that you had a positive experience with our service. Our team strives to be helpful and patient, especially during challenging sales. Your recommendation means a lot to us.
★★★★★ 5/5
GoogleGreat service from a buyers perspective. Explained everything we needed explaining and very professional throughout. Thank you
Samantha · 15 April 2025
Agent replied · 24 August 2024
Thank you so much for your kind words, Samantha! We’re delighted to hear you had a great experience buying your new home and a big congratulations to you too.
★★★★★ 5/5
GoogleBarely did a thing but pack up and move, great service. Highly recommend
Adrian · 1 April 2026
★★★★★ 4/5
TrustpilotFriendly
Friendly, approachable staff, prompt responses, understanding and caring attitudes. Debbie and Emeline. Helped us on our journey and dealt with hiccups well.
Sylvia · 14 January 2026
★★★★★ 5/5
GoogleGreat service..!!
Ashley was very helpful and professional.
Highly recommend MP for buying and selling
Infinity · 22 May 2022
Agent replied · 6 February 2024
Thank you so much! :D
★★★★★ 5/5
GoogleAshley was amazing, honestly can’t say enough good things about this lady. Friendly , efficient, nothing is to much trouble . When Ashley says she will chase it up or checking something, trust me she is fighting your corner. True asset to this estate agents , and we would use them again because of her... thank you
Clair · 22 May 2020
★★★★★ 5/5
TrustpilotVery helpful service
Very helpful service from Michael Poole, Ingleby Barwick. Leanne explained the buying process and helped to link us with solicitors, surveyors etc. She was also very supportive in guiding us.
Terry · 16 October 2025
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service, staff were great
Joseph · 8 May 2026
★★★★★ 5/5
TrustpilotVery professional and friendly service
Very professional and friendly service. All questions answered and very knowledgeable
Lesley · 26 March 2026
★★★★★ 5/5
GoogleAshley was very helpful and very professional highly recommend she a keeper x
John · 22 May 2022
Agent replied · 6 February 2024
Thank you so much, John!
★★★★★ 5/5
TrustpilotThe team were very professional at all…
The team were very professional at all times and kept me updated through the whole process. A mention for my case handler Helen who was excellent and solved more than one problem not of her own making. Thank you.
Paul · 26 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.