Every review we hold for the Essex office, from every platform, shown as written. First names only.
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5/5
GoogleI just want to say a massive "Thank you" to the whole team for their efficient service. From the first meeting with Alana and Debby in the sales team, to Rob who got my mortgage for me, and then Sarah who helped with the purchase of my flat. I was kept in the loop every step of the way. The Chain I was involved in was not easy and we had some very intense moments. But being a true professional Sarah got it sorted and I can't thank her enough for this. The whole firm really is professional and I would definitely recommend them to everyone and I would not hesitate to use them again! Thank you so much!!
Shani ยท 17 June 2022
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5/5
GoogleWow! So very refreshing to find a team that are only too happy to help and advise. They have been amazing and so very patient with me - going above and beyond anything I expected. I have no hesitation in recommending the guys and gals to everyone, and should I need the services of an Estate Agent in the future, I would definitely go back to them. Big thank you in particular to Paul, Debby and Tina.PositiveResponsiveness, Professionalism
Annette ยท 25 August 2022
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5/5
GoogleGeat service!It wouldn't have happened if it wasn't for them.Everyone has been very helpful throughout the process, most of the time even more helpful than conveyancer or broker. Thank you all, especially Steve for being supportive, patient and able to answer all questions. All the best!
Emi ยท 18 June 2018
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5/5
GoogleMany thanks to Debby for all her help during the purchase of our first home. Excellent customer service and customer relations
Kausar ยท 17 June 2023
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5/5
GoogleSatisfied with their service and Iโll definitely recommend people! God bless Sarah for sorting everything for me and my Partner ๐ โฆ
Omowunmi ยท 17 May 2024
Agent replied ยท 16 June 2024
Omowunmi Adekoya thank you for taking the time to leave us your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleSarah Hicks , is the best letting agents In less the one week we have contract to be signed
Thanks you
Bogdan ยท 2 June 2024
Agent replied ยท 16 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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5/5
GoogleOne of the best state agents , great and high level of communication , very understanding , helpful and professional .
Esraa ยท 17 May 2024
Agent replied ยท 16 June 2024
Many thanks Esraa Mohamed for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI am renting a property in Southend-on-Sea from W H Brown. They are professional and provide great service. I recommend them.
Gazi ยท 17 May 2024
Agent replied ยท 16 June 2024
Thank you for leaving us your superb 5* review and recommendation Gazi Hasan Rahman. Best wishes, Lucy, Customer Relations.
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5/5
GoogleVery speedy and smooth process just has we needed.
Debby kept tabs with what was going on and was great in reaching out to get quick feedbacks on both ends.She was very reachable and gave quick replies when contacted.
Olatunde ยท 17 June 2020
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5/5
GoogleGreat service provided by the William H Brown team! Highly recommend if looking to rent in Grays.
Iga was very professional and she has answered all my questions.
Monika ยท 17 June 2022
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5/5
GoogleI used William H Brown on recommendation from a friend. They arranged several viewings and within 4 weeks I received offers. Right from day 1 they kept me updated with any developments. Very professional. A special mention for Dan. He was amazing. Friendly, approachable, always came across as nothing was too much trouble, no matter how many times I contacted him. So far he has made what can be a stressful experience much easier. Although sale not yet completed thank you everybody there and especially DanPositiveResponsiveness, Professionalism
Lynn ยท 11 November 2021
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5/5
GoogleIโm incredibly grateful for the help that Rob Jones has offered over the past couple of months. His knowledge and expertise has been incredible and he has had a lot of patience with me. As a first time buyer, I had loads of questions and needed advice in some areas. Rob always responded to me in a timely manner and was just so helpful all round. He completed my mortgage application really really quickly and I honestly cannot recommend anyone else to be your broker. I will be recommending him to ALL of my friends and family. Thank you so muchPositiveResponsiveness, Professionalism, Value
Aishah ยท 25 August 2021
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5/5
GoogleFrom start to finish of the sale of our property we received a high quality of service. Staff very friendly and always there to help and Debi is absolutely fantastic. Would highly recommend.PositiveProfessionalism
Gemma ยท 17 June 2021
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5/5
GoogleMy flat sale became quite complex but Coral was excellent. Very good communication and very reassuring.
Eddie ยท 17 June 2023
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1/5
GoogleGot to be the worst company to try and sell your house with would never recommend them or ever think of using them again in the future.
Mark ยท 20 October 2023
Agent replied ยท 16 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk
Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe've just completed and I have to say that the process and service was very smooth. The staff are very helpful and knowledgable. Tara was an enormous help and can't thank her enough for all her help! Thanks guys.
Alan ยท 18 June 2019
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1/5
GoogleDear Sir/Madam,
I am writing to complain about Rob Jones. About 10 days ago I visited your Grays branch in relation to get a new mortgage. Rob came outside we had a brief chat he told me to reply to his email with the required documents. After our brief conversation he asked for my payslips covering past 3 months. I stayed all night to carry out that task. I sent whatever he asked for. He didnโt reply as he promised. I therefore next day returned to your Grays branch and stood outside for a few minutes while he was too busy ignoring my presence, a young lady came and asked if she could help. I asked her to pass the message to Rob to phone me. He never phoned me, once I rang him and left voicemail and other times I only rang but didnโt always leave a voicemail. This afternoon I visited your Grays branch, Rob came outside to tell me he has been really busy between appointments and didnโt get time to carry out his work for me. What right does he have to waste my time . This is terrible service. If he had no time why did he waste my time as well. This is insulting and I am going to complaint about this.
Gurprit Kaloya
Gurprit ยท 17 June 2021
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5/5
GoogleHaving previously approached William H Brown in Grays and been introduced to Rob Jones, we have yet again been delighted to use his services for our remortgage. In the past he has provided amazing results and managed to help us navigate through some very bumpy terrain on our first mortgage.
This time again, even during Covid, he has pulled it off and found us the perfect lender. These are tough times that stretch everyone's time and patience, we have a lot to adapt to - so we're glad to have him on our side!PositiveResponsiveness, Quality, Professionalism, Value
Clay ยท 17 June 2021
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5/5
GoogleIt was always going to be a long trying journey to purchase our first home amidst all this pandemic and economical uncertainty. However, with God and William H Brown Grays at our side we managed overcome what seemed to be a pretty tall order. Debby B especially was amazing. She didnt just try sell us any old house, rather she sought match us the perfect property for us. These are the things we really appreciate. For her it wasnt just a sale but it was about the right Sale.
And we very Grateful!!!
UnIqUeKiD99 ยท 17 June 2021
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5/5
GoogleHaving recently sold our house, in record time I hasten to add, through William H Brown I would without doubt highly recommend them for their professionalism and time afforded to us whilst we trawled through, on occasion , this stressful process. The whole team, Debby in particular, kept us updated on progress and on continuously liaised with our solicitors to get us as much information to us on progress, which is exactly what you need to help maintain your sanity!
Great job team!PositiveResponsiveness, Professionalism
Janice ยท 17 June 2021
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5/5
GoogleHighly professional and very easy to communicate with. I had some issues with the landlord and David went above and beyond to sort it out for me. I would definitely do business with them again.
Monica ยท 17 June 2020
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5/5
GoogleA big thank you to Coral. Very professional and helpful throughout my purchase process.
S ยท 17 June 2023
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5/5
GoogleExcellent response and service especially from property management, highly recommended. Great team. Thanks guys
Reice ยท 2 June 2024
Agent replied ยท 16 June 2024
Thank you for taking the time to leave us your 5* review and recommendation Reice! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleSarah, the lady is really amazing. Received excellent services. Thanks
Tanvir ยท 25 July 2024
Agent replied ยท 24 August 2024
Thanks for the wonderful 5* review Tanvir! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.