Trusted Agent profile · Grays
★★★★★
391 reviews across 1 platform
1 Orsett Road, Grays, RM17 5DA
Part of William H Brown Incorporating Porter Glenny, see every office.
William H Brown Incorporating Porter Glenny's office in Grays, at 1 Orsett Road, is rated 4.6 out of 5 across 391 reviews on 1 platform, including 391 Google reviews rated 4.6.
Every review we hold for the Grays office, from every platform, shown as written. First names only.
5/5
GoogleThank you very much to Michelle for making everything very smooth and nicely . From start to finish I'm happy with Willian H Brown for the excellent service .
Many thanks jose oliveira for the glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAlena has been very great in terms of meeting and explaining everything. I would definitely rate her 5 star as she is very polite and kind.she has come twice to us and both times she has really inspired us with her professionalism.PositiveResponsiveness, Quality, Professionalism
5/5
GooglePaul Hull has been amazing in the sale of our house. We put it up for sale on the Thursday and was sold the Tuesday the week after! Can't recommend their services highly enough, professional service and a pleasure to deal with.PositiveQuality, Professionalism, Value
5/5
GoogleExcellent service from start to finish especially from Michelle & Sarah both really helpful and answered any queries we had through our process of securing our next home.
James thanks for your kind words and excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional estate agent , special thanks to Iga and the team !She was very helpful when I had to find the ideal house to rent, really appreciate her patience . Thank you !PositiveResponsiveness, Professionalism, Value
5/5
GoogleSarah and the rest of the lettings and property management team are great. As a team, they are knowledgeable, helpful and friendly for both tenants and landlord.
Many thanks Dan for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGeorge was excellent, managed to find a teannt and let the property out quickly and effectively. The team on the whole are brilliant. Would recommend.
5/5
GoogleI would definitely recommend William H Brown. Especially Iga! She has been very efficient and helpful finding us a house to rent. She has answered all our questions and made the process very easy. Thanks!:)
5/5
GoogleOur letting agent Iga was fantastic. She was friendly, informative and always got back to us straight away whenever we had any questions. Would definitely recommend her to anyone looking to rent.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFrom the initial meeting the whole staff were compassionate to us the service was first class would recommend them special thanks to Paul Hull
5/5
GoogleI’ve had several interactions with Aisha at William H Brown, and each time she has provided excellent customer service. She’s consistently professional, responsive, and genuinely helpful. A real asset to the team.
5/5
GoogleThe agency is the best I have ever seen,so committed, realizable, trustworthy, and honest.. Trust me try them and u will like their work
Thank you for your 5* review Afolayan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleHuge thank you in particular to Nicola and also to the property management team for being professional and very helpful.⭐⭐⭐⭐⭐✅✅✅🤝🤝🤝 Great service and communication.💯💯💯 …
Thank you for your glowing 5* review Alina Irimia. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy husband was very impressed with WHB when Alana arrived to value our house, she was friendly and professional. Her warmth and interest in us as clients outweighed the sales pitch of getting our business. This helped us make the decision to go with WHB. From the very start of our sale, Debby listened and understood us as clients. She professionally hosted each viewing for us which meant that the stress was taken from us straight away. Debby worked hard to get us sold at the top end of our valuation and her advice along the way was invaluable. She always told me to trust the process and it is really true, her experience leads the way. I have been able to contact Debby at any time, often late into the evening, for a comprehensive update. Our sale had it’s hurdles but without Debby, we wouldn’t have secured our new home. Thank you for your dedication and hard work. Your determination has helped us no end! Your personal touch and reassurance has made the process of selling our first home easier. I remember standing in my living room and showing Debby the exact house I wanted on right move… she said she’d help us get it. Guess what? We did it!! Onwards and upwards to the house we wanted all along and Debby helped make that happen.PositiveResponsiveness
5/5
GoogleHad Alana over to value and list our property. Was amazed at how professional Alana was answering all of our questions and putting us at ease. I would strongly recommend William H Brown and make sure you ask for Alana.
5/5
GoogleThank you for the classy treatment, which I did not find in most offices, and the thanks to all employees, especially Callan Dobson
5/5
GoogleRob Jones works miracles! My mortgage application was approved in record time and Rob was so knowledgable and so helpful, I almost want to buy another house! Since I can’t give 100 stars I’ll settle for 5.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleDavid is great......very patient in answering my one million questions. I like that he is respectful and he didn’t seem one bit irritated even when he had a reason to be(...lol....my mom makes it so hard for anyone to remain calm). Great job!
5/5
GoogleGeorge was extremely helpful when it came to finding a place. From start to finish George was responsive in a timely manner
5/5
GoogleI can't fault William H Brown Grays. We sold our house within two days and for over the asking price. We were kept duly informed along the way and all staff were pleasant, polite and knowledgeable. I could sense how important it was for them to carry out all tasks to the best of their ability. They went over and above the course of duty for us. Thoroughly recommend !
5/5
GoogleVery good experience with this branch. Thanks to Iga for all her help. She has answered all our questions and she has helped us find a property to rent.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleIf you are looking for a smooth, hassle free, communicative move DO NOT choose William H Brown. The sales pitch is professional and sleek leading you to believe you are in the best of hands, with a full dynamic sales team just waiting to use their extensive database to fill your calendar with viewings. Reality, sales team of 2 (could be 3 as I am unsure of 1 person's role). 1 of the 'team' the Manager himself describes as "I don't care if they have absolutely no customer service skills as they are my best salesperson ". You are given the staff personal phone numbers to ensure accessibility at all times. Reality, it can take days and many calls and texts to get a call back. Excuses along the lines of so and so's child is ill so i am covering them, been out all day at viewings (what about the other 2 days I've been waiting?), haven't had chance to speak to them yet, phone was in my drawer.... It is also ONLY the salesperson who sold for you who is allowed to converse, meaning they take annual leave you are left hanging. No central file for anyone else to pick up. Imagine your job grinding to a halt because you are off? If you want transparency, hmmm.... They say they like buyers to use their brokers, solicitors etc as it makes it easier to manage the sale. Reality, out of 3 buyers, 2 have had credit issues only found out months in, you cannot speak to the broker and the broker cannot convey to the salesperson due to GDPR! The experience at best is mentally draining. They make you feel that you have issues because you require an update. It is already a stressful procedure made a whole lot worse by staff that act like your friend rather than providing a professional service. Footnote: In 4 days my new agent has secured me 4 viewings, 2 repeat viewings and 3 offers with seamless communication throughout
5/5
GoogleThank you to the whole team for their professional service during the sale of our property. From the first meeting with Alana to Debby in the sales team and Sarah who assisted with progressing the sale, my family and I would like to say a huge thank you. It was so pleasant dealing with all members of the WH Brown team especially keeping in touch and the courtesy calls to check if we needed help or assistance with any of the steps involved in the sale. They really are a cut above the rest and I will definitely recommend them and would not hesitate to use them again! Thank you so much!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI just want to say a massive "Thank you" to the whole team for their efficient service. From the first meeting with Alana and Debby in the sales team, to Rob who got my mortgage for me, and then Sarah who helped with the purchase of my flat. I was kept in the loop every step of the way. The Chain I was involved in was not easy and we had some very intense moments. But being a true professional Sarah got it sorted and I can't thank her enough for this. The whole firm really is professional and I would definitely recommend them to everyone and I would not hesitate to use them again! Thank you so much!!
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