Mulberry Homes Felsted reviews

★★★★★ 5/5

Trustpilot

Caroline Gardner

Caroline Gardner, the sales advisor was amazing from start to finish. Nothing was too much trouble and her help and guidance was invaluable. She kept me updated at every turn and her friendly manner made the whole experience straightforward, pleasant, enjoyable and informative. The site manager Matt and Ash have also been very helpful assisting with snags and demonstrating how everything works.

Sue · 3 April 2024

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service. We moved into a Mulberry home on Friday (second owners), on Sunday we noticed when we showered in the en suite there was a leak into the wall in the lounge. Not being an emergency (Mulberry make it very clear if you call an emergency and it’s not one they will charge you) we waited until Monday morning and called then. We were then told the warranty on the house ran out yesterday, unbeknown to us having only moved in on the Friday, and when I asked if the leak happened on the Sunday would it not still be covered I was sarcastically told no because it wasn’t logged the day before. Awful first experience with mulberry now leaving us in a leaking house with a baby!

Beth · 5 December 2022

★★★★★ 1/5

Trustpilot

Would not recommend buying from these.. I never will again.

Moved into our new build house in September for nearly £300,000. (Copse Close, Lutterworth) I understand there will be problems but the amount we have is a joke. What’s even more of a joke is trying to get them to come and fix their work. In our bathroom alone we have the floor bubbling up, they put a cloakroom basin in our bathroom so it’s tiny barely room to brush your teeth, the bath gets lukewarm at best, it also has a leak that we have to put a towel on the floor and the toilet was leaking and has been temporarily fixed as we are told it needs to be taken out and put back in. Plus our thermostat upstairs doesn’t work, front door is dodgy, back gate is jammed, these are not little snags, when spending money on a house your expect these to be fine. I have had 4 unpaid days off work for them to come and fix the jobs they said they would do, just to be told all 4 times that something else needs to be done and they will come back another day. I will soon contacting them to ask for loss of earnings! If you are buying a house with these then be mindful that you will not be moving into your dream home, and don’t expect things to be sorted regardless of how much you have just spent on the house. Once they have your money they couldn’t care less!

Liam · 2 December 2022

★★★★★ 5/5

Trustpilot

We really had a great experience…

We really had a great experience regarding our house purchase from start to finish ,with mulberry homes especially sally who talked us through all the build of the house keeping us informed throughout what was being built and fitments she couldn’t do more for us , now we’re in our lovely home it’s a very good quality home so well built .

Lee · 23 February 2024

★★★★★ 2/5

Trustpilot

Lovely houses but woeful customer service

New home on Brunswick Estate, Lower Stondon. Buying a new home we expected a settling in period whereby issues would arise. Mulberry assured us during the purchasing period that this was perfectly normal and that any snags would be dealt with appropriately and in a timely fashion. The reality is that we purchased one of the last properties and without a presence on site it is extremely difficult to get mulberry to respond to anything. The property itself is lovely, our dream home however, the rest of the site has been left a complete mess. What was the old site office, which sits outside of our property is still full of stuff that has been left for over a year now and is covered in weeds. The country park has been poorly done, trees and plants not planted correctly and again, site mess just left where it was. The fencing around the estate has already started falling down and the children’s play park is laughable. The roads have been left unfinished and deadlines for work to be completed are missed. By far my biggest issue has been with the aftercare or customer support. They actively ignore emails and calls (I’ve started putting read receipts on emails), when you finally get agreement on dates for work, they are missed without any communication from Mulberry. Again, lovely houses, fantastic finishes inside the property but the finishing touches around the estate and the dreadful communication from the customer service team let’s down this developer. Management do not seem to want to listen or take ownership of this either.

Alex · 27 September 2022

★★★★★ 2/5

Trustpilot

Adequate quality of homes that are nice…

Adequate quality of homes that are nice aesthetically. Usual difficulty with snagging list being completed and chasing Mulberry home with no proactive responses.The biggest issue has been within the two years the estate has since not been completed; landscape looks shabby, play area full of weeds and equipment completely useless, materials left by mulberry on site and at times have posed a safety risk. To top it off our road has not been fully tarmac and we have a recurrent pot hole/ sink hole in the middle of the road.As usual no communication from Mulberry about getting this work finalised.I would not recommend mulberry to friends of family due to lack of after sales care and lack on confidence in the provider.

Megan · 24 September 2022

★★★★★ 1/5

Trustpilot

Sell the dream, but reality is closer to a nightmare

We loved the location and style of the houses - but my goodness once they have your money, Mulberry doesn't care about the aftersales. We moved in in January 2020 and we still have issues. The classic Mulberry way to deal with problems is to advise "we will chase this up for you". But nothing ever happens and when you ask for another update you're told again "we will chase this up for you". The quality of the builders and tradespeople they use is incredibly poor and when they finally come to "fix" a problem it usually ends in them creating a bigger issue which then has to be fixed by another tradesperson who doesn't care. You can't get a straight answer from Mulberry and once they're working on a new site you have no chance to get your neverending snagging list complete. They are far more interested in grabbing the money off their next bunch of unsuspecting home buyers. Can't wait to see Mulberry's response back to this - although, from experience, they won't actually make any changes or resolve the issue.

Disgruntled · 24 September 2022

★★★★★ 5/5

Trustpilot

Great Customer Service and Care

Mulberry built an estate in Lower Stondon a few years ago an we feel in love with the properties, however at the time we were not in a position to purchase. When the Clifton estate was advertised we become exceptionally excited. Charlotte and the sales team have been fantastic from day 1, they have held our hands and guided us through the entire process. My wife, small baby and I have now moved into Clifton Gardens and, hopefully, our forever home.Our experience with Mulberry has been so much better than the experience we received when buying a new build from a different developer back in 2017.The sales team have been attentive, welcoming and are always happy to have a conversation with us. The site team are also exceptional, there were a handful of very minor snags that we noticed when we moved in and within 2 weeks Lester ensured that they had been fully rectified.To top off the experience, the hamper was great!! :)

Daniel · 15 September 2022

★★★★★ 5/5

Trustpilot

Welcoming very helpful sales staff

Liz · 3 October 2026

★★★★★ 5/5

Trustpilot

We bought our new home at Houlton and…

We bought our new home at Houlton and from day one, the sales ladies, Faye & Karen have been absolutely charming and very helpful every step of the way. Our home has no issues as yet, only time will tell. But we love it. Carry on the great work ladies. Cheers!!

Naran · 3 September 2024

★★★★★ 5/5

Trustpilot

I can only speak from my own experience…

I can only speak from my own experience but our whole process has gone as smooth as possible. With my work I am involved with plenty of different developers and mulberry really stood out as being one of the best. There seems to be a high level of customer care and attention to the overall development. What you are offered as standard is above and beyond all others. The showroom had a virtual plan of the entire site, this enabled us to view our house and the surrounding area and get a full understanding of what it would look like prior to reserving.On our particular site they have cut a service road in for all the heavy traffic so we are barely effected by the ongoing development. There of course is some minor snags but they have managed this well and are continuing to resolve these to a good standard and within a positive time frame. We had a slight delay on completion date but this was unavoidable due to the current situation and weather constraints. Again these were managed well. Overall a very good company and a great aesthetic across the development. A good standard of finish on all aspects of the build.

JC · 22 August 2022

★★★★★ 5/5

Trustpilot

Nothing but praise for Mulberry Homes.

Rick · 29 January 2026

★★★★★ 5/5

Trustpilot

Outstanding service

From the moment we walked into the Mulberry Homes sales office, the service has been exceptional. Faye and Karen have been incredibly informative, patient, and approachable, taking the time to answer every question and guide me through each stage of the process.

Neeha · 23 December 2025

★★★★★ 1/5

Trustpilot

After-sales Care? More Like Don’t Care

Mulberry must love this website as they can make empty promises about following up on the many issues raised in these reviews and they never do. Plus there is no way for the customer to respond to their cut and paste responses. Terrible company, terrible after sales, constantly breaking agreements. Will eventually throw money at a problem rather than admitting they are wrong or trying to fix their own mess.

Terrible · 5 July 2023

★★★★★ 1/5

Trustpilot

Our forever home dream, destroyed!!

We reserved a property on the Kingsbury Park in Lutterworth, Nov 2019. Unfortunately, our property build was delayed due to Covid. Which at the time we was understanding with the delay.So, moving on from the above. We received pressure from the sales team, on the plot we had reserved as we was waiting for sale property to be finalised, which was underway and would be done by the end of March 2020, 4 days before the end of March, we was being pressured/hassled constantly, into making an exchange before our finances were in place, due to Mulberry informing us, they have another buyer for our Plot and they gave the impression they would rather sell to them, than keep their agreement to us. To the point they got a sharp response back "just sell it then to the other people". Which in turn would mean that we would lose our deposit / reservation fee. After long discussion with the Sales Team Supervisor at the time, we were offered another plot, but this would be more expensive. Surprise - Surprise..But the other plot offered would not ready until Nov 2020. After more delays, and us having to chase for the completion date, we finally moved in April 2021.We had a professional Snag list done, which the number of items came to 272 on our new property. Which in fairness some were down to, lack of cleaning to the property when handed over to us which again was very disappointing. At the time of our moving, we were happy to finally have our forever home, but this soon became distance memory.The list was sent to the site managers and their customer care team in May 2021. Which while they were completing Phase 2 this was dealt with by the site managers. Which we were happy with, and the items were being reduced quickly. The Site managers would come to check the progress and tick off items from the list. Once the Phase 2 of the development was completed, we were informed the rest of our snagging items have been handover to the customer care team. This is when we started having real problems.We had agreed with site managers, the rest of the items still outstanding on our snag list would be completed, and the Site Managers assured us these items would be completed very soon, due the works being put through their system. 15 months on, from our hand over date, we are still having to chase to get 3 major items completed. Creaking/moving flooring in our master bedroom & en-suite, which was pointed out to the site manager on the day of our handover.No Insulation within our Bay window roof, which we keep being promised will be done, these promises have been ongoing for 14 months, and still no date of when this is being resolved. We have been missing a section of our driveway since Oct 2021, which we are still chasing to get completed. But keep being told this with Directors awaiting approval.The most annoying bit is we are never updated on the progress unless we chase. It’s coming a full-time job having to chase the customer care team. I think they need to investigate what Customer Care means!! Because there is no customer care… We are just being ignoredAs for the “so called 10-year guarantee” well this isn’t worth the paper it is written on. Its not with the NHBC group as originally told. We are not the only ones within this development that constantly let down..Also don’t believe what Mulberry Homes write as a response back.

Sarah · 15 July 2022

★★★★★ 1/5

Trustpilot

Dreadful standards of workmanship- be…

Dreadful standards of workmanship- be careful Ravensden Park- high turnover of staff- plumbing and landscaping awful!

Clive · 13 July 2026

★★★★★ 4/5

Trustpilot

Stress-free buying experience

I’ve lived in my Mulberry home for three years. Everything was seamlessly organised by the company’s best asset Claire Bull who went out of her way to make the house buying experience run smoothly and stress-free.

Eleanor · 17 December 2021

★★★★★ 3/5

Trustpilot

Second Mulberry Home, Lower Standards

I was very pleased with the support from the Mulberry sales office, Karen and Faye have been fantastic throughout the process. I also used their recommended solicitors Band Hatton Button LLP and mortgage brokers Salcey Mortgages, who provided a great service.

Nicolas · 4 January 2026

★★★★★ 5/5

Trustpilot

Exceptional customer service

Faye and Karen at Mulberry homes houlton, were absolutely fantastic, in every single way. They made me, my wife and both my young children feel so very welcome and really helped and assisted us in looking at the properties that they had available in houlton. Couldn’t recommend both Faye and Karen in houlton enough.

Harinder · 14 June 2024

★★★★★ 5/5

Trustpilot

Very happy customer.

This will be our 3rd Christmas in our Mulberry home in Lutterworth & I can honestly say our experience has been brilliant.Yes our moving date was delayed, but these things happen & the sales staff were incredibly supportive, looking after us every step of the way.The house is built well, any snagging problems were dealt with swiftly & efficiently by a great team led by Luke.The design of the estate went an awful long way to our decision to buy a Mulberry home, a variety of styles of homes makes the estate unique and very attractive.Our garden caused us a few problems in that it dropped away dramatically at the bottom, making it totally impractical which gave us an unexpected expense getting it amended. That’s the problem buying blind off plan. Overall we are totally happy and content living in a Mulberry home.

Lynn · 16 December 2021

★★★★★ 5/5

Trustpilot

Manor Heath, Leighton Buzzard

Having recently completed on our new home, I wouldn’t hesitate recommending Mulberry Homes as a developer. The process has been smooth sailing and Keelan at Manor Heath, Leighton Buzzard, went above and beyond to ensure we were kept abreast of everything in both a professional and friendly manner. In addition to this, the after care has been second to none, with Greg and Jai always only too happy to help for any niggle we might have had and contactable at every step of the way. All in all two very happy customers!

Gemma · 16 December 2021

★★★★★ 4/5

Trustpilot

Mulberry Homes Maulden Ridge

We moved into our Mulberry Home in Maulden Ridge at the end of August and are very happy with our new home. The development is a lovely layout with spacious areas between the houses and nice landscaping. The house build is good quality and design.The sales team have been amazing (Faye and Molly).From start to finish Faye has always been very helpful with advise, support, answering questions, choices, updates on build etc and still always there for any after sale queries. She is efficient, friendly and a credit to the company.The site managers Cliff and Mitch are helpful too. We had a snagging list as expected but they have resolved some of our issues and are dealing with the outstanding ones.I would recommend Mulberry Homes.

Carol · 12 December 2021

★★★★★ 5/5

Trustpilot

Highly recommend. We moved into a Mulberry Homes house…

We moved into a Mulberry Homes house this year and I have to say that I would highly recommend them. From the start of the process to the end, I have been really impressed with the both the service we have received and the standard of work. This was started off immediately due to Faye, our sales representative for Mulberry. She was professional at all times and communicated so well with us which is so important during the stressful journey of a house move process. We felt very well looked after by Faye and then the site team and I would highly recommend as a result of this.

Kate · 12 December 2021

★★★★★ 5/5

Trustpilot

Happy Mulberry Homes Customer

We have been in a position to move to a new home on several occasions through the years and found this last one with Mulberry by far the best. Both the lead up to the purchase with the salesman Keelan to the after sale support from the site manager Lester, we have been dealt with in an almost uniquely professional manner and received excellent service. The house is really well built and to a standard that exceeded our expectations and we would choose Mulberry Homes again.

Nicholas · 10 December 2021