Mulberry Homes Felsted reviews

★★★★★ 5/5

Trustpilot

Faye was amazing throughout the whole…

Faye was amazing throughout the whole transition always keeping us informed and up to date with any progress through the purchase. Even after the purchase we found her very supportive and helpful. Faye very friendly and we happily call her our friend

Lisa · 8 September 2023

★★★★★ 5/5

Trustpilot

I would like to start how lovley my…

I would like to start how lovley my home is and the journey into my home, it has been finished to a very high standard and we are so pleased for our forever home.

Onkar · 2 December 2025

★★★★★ 4/5

Trustpilot

Quick response

After a slow start with my snag list, I can’t thank Steve Kelly and Richard King enough for their swift response to all my house needs. Only one thing remains on the snag list which is pretty good going!

Clare · 1 November 2023

★★★★★ 5/5

Trustpilot

Very clear and patient explanation of…

Very clear and patient explanation of house purchasing process and options available by sales person Helen.

Philip · 25 April 2026

★★★★★ 5/5

Trustpilot

Brilliant at braintree

Trustpilot reviewsReview of Mulberry EnglandMrs Alston7 reviewsGBRated 5 out of 5 stars2 days agoMulberry team Braintree We recently had the pleasure of working with the Manager and assistant site manager, Matt and Ashley, at the Braintree development in the process of moving into our new build home, and I must say, their performance was exceptional. From the moment we met, they displayed a remarkable level of attentiveness, ensuring that all our concerns and queries were promptly addressed. Their helpfulness was truly commendable, as they went above and beyond to assist us with any issues that arose during the move-in process.Moreover, their thoroughness was evident in their attention to detail. They meticulously inspected every aspect of the property to ensure that everything was in order before we settled in. Their commitment to ensuring our satisfaction was truly reassuring and greatly appreciated.Additionally, we cannot overstate how friendly and approachable they were throughout our interactions. They consistently maintained a positive attitude and made us feel welcome in our new home. Their friendly approach helped alleviate any stress associated with the moving process, making the experience much more enjoyable.Overall, I would highly recommend both Matt and Ashley for their exceptional performance. Their attentiveness, helpfulness, thoroughness, and friendly demeanor made the transition into our new build home a seamless and pleasant experience. They are a true asset to the Mulberry team, and we are most grateful for their outstanding service Date of experience: 16 March 2024EditTrustpilot reviewsChoose countryUnited KingdomAboutAbout usJobsContactBlogHow Trustpilot worksPressInvestor RelationsDownload the Trustpilot iOS appCommunityTrust in reviewsHelp CenterLog inSign upChrome AppBusinessesTrustpilot BusinessProductsPlans & PricingBusiness LoginBlog for BusinessFollow us onLegalPrivacy PolicyTerms & ConditionsGuidelines for ReviewersSystem statusModern Slavery Statement© 2024 Trustpilot A/S. All rights reserved.

Mrs · 18 March 2024

★★★★★ 5/5

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Kingsbury Park - New Home!

We have just bought a new home with Mulberry at Kingsbury Park, Lutterworth. Leisa, the sales manager, was lovely and really helpful through the entire process. Richard, the site manager, and Steve / George, the assistant site managers, have been great since moving in. Only a couple of small snags to fix, which they were on immediately. Really pleased with our home and the experience Mulberry have provided us. We would recommend them if you’re looking for a new build either Houlton or the last few houses at Kingsbury Park! George and Kloe

George · 26 February 2024

★★★★★ 5/5

Trustpilot

Highly Recommend!

Great experience all round with the team at Manor Heath when buying our house this year. Faye was amazing throughout the purchase phase and the aftercare team in Greg and Steve resolved our snagging list swiftly and professionally.

Dan · 13 October 2023

★★★★★ 5/5

Trustpilot

Mulberry Homes Houlton

After 40 years we have decided to move, Karen & Faye have taken the stress out of finding our dream home. From walking into the Sales office to reserving our new home they have been supportive, helpful and have embraced our excitement 🥰. The detail and quality that goes into the build is apparent and we would recommend anyone considering a move to check out a Mulberry home. if your lucky enough to meet Karen, she makes a cracking cup of tea 😀

Linda · 24 February 2024

★★★★★ 5/5

Trustpilot

I would just like to say what a…

I would just like to say what a wonderful site at Mulberry Homes. Site always kept very clean and tidy.

Keith · 13 March 2026

★★★★★ 1/5

Trustpilot

Dissatisfied, Disappointed and Distressed

Awful company. Moved in to our house just over two years ago and hired a professional snagging company who identified over 200 faults, quite a few of which were major. Faults included multiple walls out of alignment, incorrect items fitted against what was requested, nails sticking out and a nail straight through a water pipe that caused flooding and structural damage to our ceiling. Two years later and still not all snags have been resolved. We've given up. The problem is Mulberry sub-contract out the building work to tradesman that don't care. For example our kitchen cupboards can't be straight because our kitchen walls are not straight. The estate has a sign that states "no construction vehicles" but this is currently being ignored leaving increasing amounts of mud on the roads of occupied houses on a daily basis. If you complain they promise to send a street sweeper round but the sweeper vehicle just dilutes the dirt with the smallest amount of water I've ever seen, leaving muddy puddles in the place of piles of dirt. We were promised a dream home but the sales team and honestly it's been nothing but stress, upset and disappointment. Talking to other residents there are numerous talk of leaks, flooded gardens with inadequate drainage and shambolic painting. I honestly don't understand anyone being satisfied with a Mulberry home, I think satisfied customers must have either got very lucky, be bogus reviews or are not looking closely at their property. Try to remember please this would likely be one of the most costly purchases you ever make. Ask yourself would you accept a brand new car with so many faults? I notice many of the genuine reviews are hidden by positive reviews for fun days and events. It's a real pity Mulberry don't put any money into quality control and ensuring a home is acceptable in the first instance. I look forward to reading Mulberry homes copy-pasted auto response which will no doubt either accuse me of not being a resident (Kingsbury Park, Lutterworth) or that they will look into my comments. You've had more than enough time to resolve issues but have chosen a path of evade, ignore and delay, hence my honest review.

Ryan · 15 February 2024

★★★★★ 5/5

Trustpilot

Kingsbury Park, Lutterworth

We have recently moved into the Kingsbury Park development in Lutterworth. From the beginning we have been extremely impressed with the service and attention to detail provided by Mulberry. Leisa in the sales office was particularly helpful and responsive to our queries, questions and requests, we really appreciated her dedication throughout the process. We were impressed with the welcome and attention to detail on moving day and were made to feel very special. Since moving in, Site Manager Steve Kelly, has been extremely helpful and always available to help with any issues and deal with the snags. Throughout the process to date we have been impressed with the level of service and communication. Definitely recommend Mulberry.

Sonia · 15 February 2024

★★★★★ 5/5

Trustpilot

Amazing, Amazing, Amazing

Honestly this has been the most pleasant developer we have worked with so far. We had Faye and Karen helping us all through the process from reservation to completion was a smooth and exceptional experience. Even the home we bought was made with love, care for the customer and to the highest standards. I would 100 percent recommend mulberry to everyone that cares to hear. They are 10/10 in customer service and duty of care.

Emmanuel · 27 April 2024

★★★★★ 5/5

Trustpilot

Mulberry Houlton - Thank you

I’ve recently reserved a property at Mulberry Homes Houlton. I have to say Donna must have been fed up seeing my face constantly and answering all my questions, but she always does it with a smile on her face and is very helpful. She was a big part of the reason I chose Mulberry.You get the chance to personalise your home with Mulberry at Houlton which has been fantastic, what an idea. I did spend a lot of time with Faye going through it all bless her, very patient and accommodating. Then today going through the checklist, Donna again was very informative and answered all my questions, she is a gem. Thank you. I’m hoping the next few months go as smoothly so I can look forward to moving into my new Mulberry Home.

Sharon · 7 January 2024

★★★★★ 5/5

Trustpilot

Amazing Customer Service

We bought our first home at Kingsbury Park, Lutterworth and the customer service from start to finish was exceptional. Leisa in the sales office was very knowledgeable and was always available whenever we had questions or wanted to go to site last minute to see the house. We’ve not long moved in and can’t fault the build quality. Yes there are a few snags, but Steve Kelly and Richard King have been on hand to ensure they are amended within 24 hours of us reporting them. A great experience throughout!

Luke · 14 December 2023

★★★★★ 5/5

Trustpilot

Thank you Mulberry Homes!

We moved into our house at Manor Grange nearly a year ago. We were helped significantly by Faye during the buying process - she kept in constant touch and did everything she could to keep our chain moving. I'm not sure we would be living here today if it wasn't for her! Greg has also been brilliant at promptly resolving any snagging issues once we had moved in. The team hosted a Christmas event yesterday with mulled wine, mince pies and Santa. It was a lovely gesture and provided an opportunity for us to chat with neighbours who we hadn't met before. Thank you Mulberry Homes!

Sabrina · 11 December 2023

★★★★★ 5/5

Trustpilot

Mulberry wreath making

I am hoping to buy a new Mulberry house but need to sell our own! Whilst waiting, Helen at the site office has been really kind and has made us feel like she’s rooting for us, which is great! In the meantime Mulberry invited me to a wreath making event which I thoroughly enjoyed. They’d laid on food and drinks, and provided the florist to show us how it’s done, and all the items we would need to create our own Christmas wreaths. It was a lot of fun and so nice to meet other potential home buyers.

Customer · 7 December 2023

★★★★★ 5/5

Trustpilot

I had to leave this review for my…

I had to leave this review for my parents as they are not technology savvy.

Kaydon · 19 March 2026

★★★★★ 5/5

Trustpilot

Fantastic service at Manor Heath …

From our experience buying a Mulberry home, if we could give ten stars then we would. Absolutely fantastic service from Faye at Manor Heath, we can’t thank her enough for her support and drive, and personally going the extra mile helping us to be able to move into our dream Mulberry home. Greg & Steve from the site team have been brilliant, answering any questions for us and quickly sorting out any snags, which have been very minimal. Both Faye & Greg have personally checked up to see how we are settling in. Overall a brilliant service, and development, and we will be recommending anyone thinking of a new build to buy a Mulberry home

Maggie · 4 November 2023

★★★★★ 5/5

Trustpilot

Very happy in my new home

I moved into my new Mulberry Home 10 months ago and am thrilled with it. The location, style, plot, build quality and layout of the house really work, and as soon as I moved in, it felt like home. I received a very professional and friendly service from the sales team, who helped with my interior and exterior choices, and from the site team, who were keen to rectify the small number of defects identified, as efficiently as possible. These amounted to a small leak in the w/c sink, a few slipped tiles, a faulty patio door lock, some shrubs which needed replacing and minor fixes to paint finish. The road is now made up and any site activity in the vicinity kept to a minimum and respectful of residents’ needs. I chose kitchen, carpet and flooring upgrades, as well as fitted wardrobes and extra garden paving and lighting. It has avoided any inconvenience and additional costs after my move, and I think the prices were reasonable. Buying new, there were inevitable shifts in the build time, but patience paid off and I feel that I have made a good investment; buying a new, well appointed home, which is proving efficient to run and easy to maintain. All in all I made a good move, buying in the market town that works for me and choosing my Mulberry Home.

Anonymous · 31 October 2023

★★★★★ 5/5

Trustpilot

Superior build quality

As soon as we viewed the house we knew it was what we wanted. The build quality was superior to what we had viewed on other sites.Leisa the sales person was so good to us explaining everything and answering the million and one questions we had. Once we moved in the welcome pack was very useful and very good quality. I snagged the house from top to bottom and all I found was a mark on the wall which was dealt with the next day. This site has been well thought out and a nice welcoming place to live. Mulberry homes certainly go the extra mile.

Alan · 30 October 2023

★★★★★ 5/5

Trustpilot

What a busy site but the guys who run…

What a busy site but the guys who run it are very helpful and considerate.

Geoff · 13 March 2026

★★★★★ 1/5

Trustpilot

AVOID!!

Edited following reply with original review retained below.One outstanding item you say?Is this:A) The ‘shelf’ which has been cut way in excess of requirement rendering it barely usable B) The ruined flooring which is to be attended to by a professional cleaner (not sure how they will fix damaged grout though) C) The debris strewn all over the gardenD) The broken plug socket E) The ‘immediate’ refund which was initially meant to paid by 22 Sep, then ‘confirmed’ for payment by 30 Sep but by 3 Oct no funds seen!Or is it F; ALL THE ABOVE!!Cowboys and liars. These guys will try and blame homeowners for damage caused by their ineptness. When they do finally accept liability, they deliberately delay works, and continue to spew lies and excuses.

Kamani · 2 October 2023

★★★★★ 1/5

Trustpilot

Very unprofessional,bad customer service

We booked an appointment with one of sale executive at mulberry homes in houlton.Even after the appointment ,when we reached there on time,the sale executive with whom we booked an appointment she even didn't bother to acknowledge us, she didn't asked us to wait.still we waited for 10 minutes there hoping the sale person will get back to us or at least asked us to wait.but after 10 mins when the sale executive did not even bother to acknowledge our presence ,we left from there.and interestingly when we were leaving still she didn't bother to asked anything.Well done mulberry,great customer service you are giving.Must say very unprofessional staff .

Anu · 12 September 2023

★★★★★ 3/5

Trustpilot

Flaws in planning this house

What a stupid set of bi-fold doors you fitted to our home, the sill is 13cm so we have to step up and over it to use the door. I thought we would get used to them but no particularly as we are now 72 and 81. These doors should have a flat sill as have bi-folds that I have researched, ours are very dangerous. Another point why was the oven positioned next to the fridge. All in all having lived in the house for nearly six years the kitchen just doesn't work. It's a nightmare. If one person is at the oven the other person cannot pass by. Very disappointed with Mulberry. Back garden still flooded even after Mulberry putting a drain the other side of our fence. Some electric sockets put in upside down and the back fence slopes. The date in experience is only a guess as flaws appeared when using the house over a period of time.

Dawn_Scrutton · 6 September 2023