Mulberry Homes Felsted reviews

★★★★★ 5/5

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Overall our experience with mulberry…

Overall our experience with mulberry homes was great! Keelan was a big help pushing the process over the line and made a stressful situation easier with his supportive manner. Love the style of the house as it’s different from other developers. Very happy so far- long may it continue!

Alex · 22 November 2021

★★★★★ 5/5

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Our recent journey with Mulberry Homes…

Our recent journey with Mulberry Homes was absolutely delightful! The entire team, from start to finish, made our homebuying experience unforgettable.They tailored the process to us, guiding us like seasoned pros. Their market knowledge was impressive, helping us make savvy choices. Communication was superb - clear, friendly, and always on hand when we needed it.Mulberry Homes went the extra mile, handling everything with precision. Their dedicated customer experience team worked like a well-orchestrated symphony.In summary, we highly recommend Mulberry Homes for their professionalism and dedication to customer satisfaction. If we ever decide to buy again, Mulberry Homes will be our first choice! Thank you for making our homeownership dream a reality! 🏡🌟

Morgan · 1 September 2023

★★★★★ 1/5

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Absolute disgrace of a company please…

Absolute disgrace of a company please please please be aware they will happily take a quarter of million pounds at least from you and then refuse to put anything right. The Directors don’t care, Customer Service don’t care. In fact the staff are dame right rude. Would you part with £25k and drive your high performance car off an Audi forecourt with a scratch down the side and a dodgy window or door - NO, so don’t part with hundreds of thousands of pounds; the biggest investment of your life. If you do your only recall will be litigation or putting up with a new build that you could very well struggle to sell !!

Kim · 21 August 2023

★★★★★ 5/5

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Faye & Amanda - dream team!

To be upfront I didn’t buy a Mulberry Home BUT this was only due to there being nothing left in my budget. It transpired that the owners of the house I was buying down the road were buying at Manor Heath. My experience with Faye (when I was looking at their houses) was second to none. More recently my purchase became complicated due to solicitors and my estate agent not being helpful. Amanda (Mulberry Homes Post Sales Manager) quickly stepped in and fought my corner to the bitter end to get my sale and purchase through. If only I had ended up with a Mulberry Home at the end! Maybe next time though! Thank you also to Helen for her support.

TW · 18 August 2023

★★★★★ 5/5

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I recently bought at the Lutterworth…

I recently bought at the Lutterworth site and I couldn't recommend Mulberry Homes more highly. I have previously lived in other new build properties through large house builders such as Carla and Barrett Homes and the build difference was noticeable instantly. The finish was exceptional and I couldn't be happier (our kitchen is just a dream!). We had some small snagging areas initially but this was dealt with efficiently and very quickly and the team were extremely friendly. If you are looking for a good quality builder who has the time to focus on the detail you will not be let down by Mulberry Homes.

Nick · 18 August 2023

★★★★★ 3/5

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Nice home, complete lack of aftercare

Our home is beautiful but sadly there is just a complete lack of aftercare from Mulberry. We have been mislead by the builders and sales rep in terms of what they would remedy and how quickly. Our house was awfully painted and we had someone in here 3 days a week for 6 weeks fixing it. Since then we have not had one issue fixed without constantly having to badger them. They claim security issues are fixed within a weeks but they take 3 months. We were told cracks would be fixed after a year but now they are refusing - these are issues we have had from the start and were coaxed into removing them from our snagging list as they would be fixed later, only for them to now refuse to do the work.It is a shame as the house is wonderful but once they have locked you into that contract they stop caring.

Flossy · 15 August 2023

★★★★★ 5/5

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House is great

House is great. Steve Kelly was particularly helpful in getting s as my issues we had sorted. He kept us regularly informed and negotiated with contractors on our behalf

Katrina · 19 October 2023

★★★★★ 5/5

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Happy buyer at Kingsbury Park

I moved into my property at Kingsbury Park back in March 2023 and I know some reviews on here haven't been glowing which did concern me initially but I needn't have worried and I've personally had a great experience with Mulberry Homes. From my initial enquiry via Leisa at the sales office, introduction with Karl and Lewis (site managers) and both Steve and Ella with aftercare support, they've all been great and I couldn't of asked for anymore. They worked quickly and efficiently through my snagging list which was minor, have kept me well informed, checked in and supported me throughout the entire process and have gone above and beyond to ensure that everything has been as perfect as can be and it really has. I would certainly recommend Mulberry and the Kingsbury Park site to others and have found them to be spot on throughout. Very pleased indeed and love the house :-)

Adam · 21 July 2023

★★★★★ 1/5

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Sell you the world, deliver very little. Dreadful aftercare

Beware the sales people, the beautiful pictures and idyllic models. For a true example of a Mulberry estate, visit the one in Lower Stondon, Bedfordshire.We moved in 2 years ago, and were one of the last few houses to be occupied, around 18 months after the first residents moved in. 3.5 years after and they still haven't finished the estate, despite everyone disappearing from the site. We were promised a country park, which is less than half finished, suffers flooding due to the poor drainage and the waste they left under the ground, the trees and shrubs they planted have died and the weeds are now around 4-5ft high. The local council have refused to adopt it unless it is sorted. Looking out from our house, the public spaces are not maintained, the childrens playpark consists of 3 pieces of wooden equipment, which are not used at all. The promised sports pitches are yet to be seen and the roads have sink holes appearing.My own property has been generally ok, cosmetically, it looks ok but we've had a number of snags that Mulberry have either refused to resolve, changed the rules, "escalated them", i.e. putting us off or just simply ignored. Our biggest issue has been out garden, it wasn't properly landscaped and planned and we had flooding, 2 winters running. After 14 months of arguing they finally agreed to put drainage in, which has stopped the flooding and have just replaced the dead trees and shrubs, however the grass doesn't grow and the it is completely uneven. Mulberry's answer has been to send grass seed, which was of such poor quality, all the grew from it was weeds. They refuse to replace the grass properly, despite two independent reviews and their own adoption manager agreeing it needed redoing. The hear of the problem, which i found digging up a small section of the lawn is that they use the absolute bare minimum amount of top soil, which isn't very good quality on top of clay and whatever rubble they couldn't be bothered to remove first. I constantly find half a house brick or large rocks coming to the surface. I'm sure some of their estates are perfect, but I would urge a visit to Lower Stondon before you purchase.***update - just like my customer experience using the more traditional methods. I have had no contact or update since Mulberry responded to this post.

Alex · 6 July 2023

★★★★★ 1/5

Trustpilot

They knowingly blew every chance to be better

Failed repeatedly on delivering quality on both our house and refusing completely delivering acceptable standard of finish to the surrounding public spaces (parks, grass areas, tree planting and play areas).On our house we had to chase and scrutinise the most basic elements in order to have them fixed and in some cases are still waiting to be fixed. Roof tiling placement was unacceptable, shower drain off pipe not connected leading to water damage on lower floors, toilet not plumbed in properly leading to blockaging, guttering wasn’t fixed properly, bricks weren’t laid anywhere close to flush (which will never be fixed), garden was essentially rocks and clay no top soil at all leading to flooding of lower parts of garden, boiler flue pipe wasn’t fitted to safety standards, mould forming under dishwasher, loft hatch not fitted properly (still not fixed), plastering lumps under carpet, garage flooding in rain due to lack of drainage on drive, garden fence not fitted to withstand wind and who knows what else remains undetected.And as for the public spaces Mulberry homes have done less than minimal requirements for satisfaction - we have a park that due to lack of effort is weed ridden, dead trees, flooding, more stone than soil, no drainage, scant grass and no scope for growth or restoration. They are repeatedly shirking responsibility to fix these issues and yet their aftersales team are very quick to ask the homeowners for positive reviews… the children’s play area is a joke and no more than mere metres in length and just a careless pile of fixed logs. Our kids have nowhere to play apart from the streets which goes against what was imagined from the sales pitch!!! Talking to our neighbours our issues have been experienced by more houses than not in the estate. We are still fighting to get these issues fixed three years after our purchase

Peter · 2 July 2023

★★★★★ 1/5

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Low quality house builder - avoid

I would strongly recommend avoiding them as a developer. Initial engagement throughout the sales process is ok and relatively positive. After that their aftersales and customer service approach is severely lacking - furthermore they adopt a profit first, not service first approach, which is seen at our development where roads, public land, parks and play areas remain unfinished years after the last home was moved into. We seem lucky that our house has limited remaining defects and issues - most others on our development seem to be less fortunate. They never communicate on defects and unfinished items on the development and progess is exceedingly slow, often prompted by owners trying to push for progress, such as drivable roads, useable play areas etc. Therefore, in comparison to other mid-large scale developers, I would put Mulberry Homes at the lower end / bottom of the scale. It’s a shame as their spatial planning and design is effective and value add but their aftersales and service is extremely lacking when compared to other developers like Berkeley, Barratt and now even the Vistry Group, Stonebond etc, who focus on customer service much more. They are also highly invisible post their sales team leaving site - there is little to no communication about items still outstanding and seemingly no aim to fully complete developments.

Biters · 24 June 2023

★★★★★ 5/5

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Fantastic experience and beautiful home

My experience has been fantastic with Mulberry Homes. I have never purchased a new build home before and I was a little nervous, however, I couldn't be happier. The sales and site teams have made me feel at ease throughout the whole process providing me updates at key stages of the build and a detailed home demonstration prior to moving in. The move in day was extremely special with all the added touches. I strongly recommend Mulberry Homes.

Georgina · 14 August 2023

★★★★★ 3/5

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Going deaf due to smoke alarm constantly going off

Been in our house a while. All good other than the bizarre location of the smoke / heat alarms - what brain decided it was a good idea to place them directly above the oven / grill / hob? Neighbours say the same thing as we regularly hear smoke alarms going off from other houses close by. Have to put a plastic covering over our alarm to avoid it going off every time we cook a meal. Surely a bit of common sense would suggest a location which doesn't cause this.

Jon · 7 June 2023

★★★★★ 2/5

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updated review to my wife’s previous 5* review

I’m not one to leave negative reviews but I have felt compelled into doing so on this occasion. We moved into our new build Mulberry home just over a week ago and the condition this property was handed over in is nothing short of dreadful.

Inderjit · 11 February 2026

★★★★★ 5/5

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Went to see sales advisor at Middleton…

Went to see sales advisor at Middleton Cheney and Diana was very helpful Thank you.

Xxx · 16 June 2024

★★★★★ 5/5

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I wish I could give you more stars

I wish I could give you more stars. I have found the staff at Steeple Chase View more than helpful and have gone out of their way to help us. Unfortunately, our buyers have let us down. Mulberry have been patient but I understand they cannot wait forever. All the staff at Steeple Chase, Sally and Jamie at Move+ have been especially helpful. The builders have been nothing but friendly and helpful. Eileen Gee

Eileen · 20 October 2023

★★★★★ 1/5

Trustpilot

Poor customer care and communication

Sadly we had a lot of issues with the customer care team. We were left without heating downstairs for over two weeks following a incorrectly reported issue by the customer service team in December. We highlighted an issue with the garden 7 months ago, the garden is now completely waterlogged and the patio has standing water when is rains and after chasing Mulberry to understand what they intend to do about this, as the current condition does not meet NHBC standards, we have been ignored. We then raised this as a formal complaint, Mulberry have now breached their own complaints handling procedure and we have still had no response. The customer care team do not answer the phone and have ignored numerous emails from us. They also shared our email address with another plot holder by copying us into a email about unrelated issues on another plot.

Amy · 24 April 2023

★★★★★ 5/5

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Commendable new build

New property with a commendable build quality. As always there was a snag list which Steve and his team dealt with admirably whilst on site

Daniel · 22 October 2023

★★★★★ 5/5

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Very happy first time buyer

The sales team at Lutterworth were very helpful and made everything so easy to understand when reserving. We are delighted with our house, the garden is a great size for a first home and the open plan kitchen is beautiful.Site team have been very approachable. Thank you to customer service team for checking in on us at regular intervals.

Happy · 16 August 2023

★★★★★ 5/5

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I have twice visited Steeple View Chase…

I have twice visited Steeple View Chase in Irchester and have been so impressed by the very charming salesperson there. She is always happy to help and advise. Indeed, on one occasion she even allowed me to use the loo when I needed it during my walk. I have seen her dealing with other customers with the same warmth and solicitousness as she has shown me.Please praise her. I can see why sales have been going well recently, even in this economic climate, when there is someone like her in charge.Many thanksMaggie

Maggie · 16 March 2023

★★★★★ 1/5

Trustpilot

Terrible aftercare

We have experienced awful service and aftercare at the Brunswick Gate development. Whilst the teams are on-site they seem to be able to fix any snags, but as soon as they leave then the literally leave a huge mess. Literally.We have lived in this property for almost 2 years, we were one of the last to move in, and the estate road has still not been surfaced - both of our cars have since needed their suspension need repairing - coincidence? The site compound is still here and an eyesore. We have a 'country park' which is full of weeds, almost exclusively dead trees, dead hedging, patchy turfing - the list goes on. I've been in contact with the customer care team since August 2022 and I still do not have any answers to my questions on when these problems will be rectified. I asked about the procedure about logging a formal complaint which has just been totally ignored. There's a lot of development going on in this area, and when you look at the other developments and how they have been finished and landscaped Mulberry should frankly be embarrassed about how they have left this site.

Julia · 13 March 2023

★★★★★ 5/5

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Clifton Gardens, Bedfordshire

We have been dealing with Charlotte at Clifton Gardens over the last couple of months with the view of purchasing one of Mulberry Homes properties. She has been professional, friendly and extremely helpful. Charlotte has talked us through the assisted moving scheme on offer and has answered every question we have put to her. Both Charlotte and Molly have put us at ease at every visit. They both are very knowledgeable regarding all aspects of moving to a new property. They have both gone above and beyond to make us feel valued customers.

Happy · 24 January 2023

★★★★★ 1/5

Trustpilot

I have been in my home for over a year…

I have been in my home for over a year now and there is still a long list of snags that are outstanding. Customer service is absolutely shocking. When they eventually do get back to you, its with wishy washy non commital replies. Outside of our home there is a pile of mud 4ms high and mulberry have put in a totally unsatisfactory retrospective planning permission application which essentially means the promised leisure area will be a wasteland. Negative comments on facebook pages are deleted and you are blocked. If you are to buy from this outfit I would manage your expectations for the kind of service you will recieve after you have handed over your money

Ben · 12 January 2023

★★★★★ 5/5

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Neighborhood bbq

Mullberry put together a lovely meet the neighbors bbq and there were refreshements and food for carnivores and vegans alike. We are looking forward to the next Mullberry Houlton event!It was really nice to meet the neighbors and visit with the staff. Faye and Karen really care about all the families here and it shows!

Deirdre · 22 August 2024