Every review we hold for the Felsted office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe staff at Mulberry Homes were…
The staff at Mulberry Homes were knowledgeable, proactive and friendly. They did exactly what they said they would do! They hooked us up with the best deal and gave us all around notch service and we love our new home!
Deirdre · 6 May 2024
Agent replied · 24 August 2024
Good afternoon Deirdre, Thank you for the great 5* review! I really appreciate your comments. It would be great to know what site you have chosen to reserve on so I can share the feedback with the wider team. if you need any further help my team will be on hand to help. Best regards Stacey Head of Customer Experience
★★★★★ 1/5
TrustpilotCrap company
Absolute sh@t company The build quality of their Upnor development is shocking with many apartments letting in water. Their workforce consists of mainly Unskilled workers who are more interested in a goulash dinner that the quality of their work The management is about as much use as an ashtray on a motorbike with many serious faults still on the property’s when they left site
Andrew · 13 June 2022
Agent replied · 11 June 2024
Hello Mr Bates, we believe that your review is based on a different house builder, Mulberry-Homes. We have flagged your review with Trust Pilot as this will allow your comments to be directed to the correct company.Regards, The Mulberry Homes Team
★★★★★ 2/5
TrustpilotNice Sales, Atrocious Aftercare
Misleading doesn't begin to describe this company. The initial buying of the house was an excellent experience and went smoother than expected. The spiel given to us was all promising and we were assured 'customer care' would look after us.This was not the truth.6 months into living here our kitchen worktop and cupboards need ripping out and replacing due to water damage that was present on the day we moved in, and we were assured there and then that it would be sorted. 'Customer Care' have wiped their hands of it saying it's our problem and we have to sort it out. On top of this we've had issues with shoddy workmanship, for example when touching up paint meaning a ceiling had to be painted 3 times, as well as us having to fight for our garden to be returfed as it was like the surface of the moon, yet we were told "there's nothing wrong with it!". I've given 2 stars - 1, because I do like my house despite its issues and 2, because the sales team were very helpful and helped us get the sales of our old houses through.Unfortunately, 'Customer Care' do in fact not care and for this reason alone I cannot recommend buying a new house from Mulberry
Ben · 26 October 2023
★★★★★ 5/5
TrustpilotWe received excellent customer service…
We received excellent customer service from Steve and Faye at Mulberry Homes during the whole process from purchasing the property to induction. We have now be handed over to another team and hope that they will be as caring, attentive and pro-active as Faye and Steve.
David · 21 November 2023
Agent replied · 11 June 2024
Good Morning David,Thank you for taking your time out to leave us a 5 * review!It is great to share the positive feedback!I will pass on your fantastic comments to the wider team.If you need any further help please do let us know.Best Wishes The Mulberry Homes Team
★★★★★ 5/5
TrustpilotPositive Experience
Overall we have had a very positive experience with Mulberry. The snags on our house (6 or 7 minor issues) were all dealt with in a swift and professional manner. The gardens and open space are much better than we found when looking at other house builders.
John · 10 October 2023
Agent replied · 11 June 2024
Good Morning John,Thank you so much for your review!We really appreciate you taking the time out to give us a 5* review.Your positive comments will be fed back to the wider team.We hope you have settled in and your enjoying your new home.If you need any further help please get in touch and we will be happy to assist.Best Wishes The Mulberry Homes Team!
★★★★★ 5/5
TrustpilotKeelan Riley was a great help…
Keelan Riley was a great help throughout the buying process. We are very happy with our home.
W · 25 November 2021
Agent replied · 11 June 2024
Many thanks for taking the time to leave a review, which we have just been made aware of. We are delighted to hear that as a valued customer that your moving journey has been enhanced by our dedicated teams, we have passed over your words to the specific individuals mentioned, including Keelan.We wish you lots of happiness in your Mulberry Home, best wishes from the Team at Mulberry Homes.
★★★★★ 5/5
TrustpilotAfternoon of fun
As someone interested in purchasing a property, we were invited to a wreath making afternoon. It was so much fun, refreshments provided, hosted by the 2 lovely ladies Helen and Faye, with expert tuition from a very talented florist Claire Thank you ladies
Gail · 7 December 2023
Agent replied · 11 June 2024
Good Afternoon Gail,Thank you for taking your time out to leave us a 5 * review!It is great to share the positive feedback!We hope you go on to reserve a Mulberry Home! Best Wishes The Mulberry Homes Team
★★★★★ 1/5
TrustpilotUnethical Responses to Reviews
I previously left a review on Mulberry homes as you’ll see below. As you’ll see the company replied asking me to contact them to speak about my complaints further.At this point I was already waiting on three members of staff to get back in touch with me about on going complaints. None of them did and one them was even a director Mr Chris Laywood.The company have no after care and the quality of there builds are not up standards. Read my previous review for further information.As mentioned, please avoid this company at all costs. I now have the stress of having to communicate with the NHBC as extras I paid for in the house have been fitted incorrectly and made worse on attempts to rectify. The company have now refused to help further leaving me with damaged wardrobes from the fitters.With such a competitive market, spend your money elsewhere.
Jack · 21 July 2023
★★★★★ 1/5
TrustpilotHorrendous organisation
Horrendous organisation, ripped off, another buyer got an extra 20,000 off the same property as us after discussing in out neighbour WhatsApp group. Not informed about any steps moving forward, unbelievable amount of snagging to be done still, it’s been 1 year almost. DO NOT BUY FROM THEM.
James · 15 July 2023
Agent replied · 11 June 2024
Many thanks for taking the time to leave Mulberry Homes a review.We are disappointed to hear that your experience did not meet with all your expectations. We would be keen for our dedicated team to contact you to discuss your comments further, unfortunately we have been unable to locate you on our system, therefore we have instructed Trust Pilot to gain further information.We would appreciate it if you could please respond with your full name and contact details to allow us to investigate your comments further.Best wishes from the Team at Mulberry Homes.
★★★★★ 5/5
TrustpilotGreat Experience from Start to Finish
Our experience with Mulberry Homes has been excellent from the moment we decided to purchase until now almost a year later. All the little snagging was completed very quickly with very professional contractors. We are extremely pleased with our lovely house in a great location.
Amanda · 24 August 2023
Agent replied · 11 June 2024
Good Afternoon Amanda, Thank you so much for leaving a 5 star review!We celebrate positive feedback and this will be shared with the wider team.We are so glad that the little snagging items were completed and you are happy with your home.If you do need anything further during your warranty period with Mulberry Homes please let us know and we will be happy to help.Best Wishes The Mulberry Homes Team
★★★★★ 5/5
TrustpilotFelsted
Have just reserved our new home at Felsted, Kerry & Anita could not have been more helpful & accommodating, also met with Chris the Site Manager who again was very patient & knowledgeable in answering any questions. Overall a great experience.Jackie
Jackie · 27 October 2023
Agent replied · 11 June 2024
Good Afternoon Jackie,Firstly a big congratulations on reserving at Felsted!We really appreciate you taking the time out to write us a glowing review so thank you. I will pass the positive comments onto the wider team. If you need any further help please do let us know.Best Wishes The Mulberry Homes Team!
★★★★★ 5/5
TrustpilotMulberry Homes Middleton Cheney
My partner and I moved into our new property in November and couldn’t be happier.
Jack · 8 January 2026
★★★★★ 1/5
TrustpilotRavensden park - Terrible site team
If I could rate less than one star I would.
Jake · 13 February 2026
★★★★★ 5/5
TrustpilotComplaint Regarding Central Heating…
Complaint Regarding Central Heating…Stacey, thank you very much for promptly resolving our heating system!!
Bal · 29 November 2024
Agent replied · 22 December 2024
Hi Bal,Thank you for updating your 5 * review, I'm glad we managed to sort the issue for you. Best regards Stacey
★★★★★ 5/5
TrustpilotExcellent customer service
Steve Kelly and Richard king have been extremely helpful and fixed any issues we had! Our move has been so easy and we’ve had great customer service throughout
Beth · 5 March 2024
Agent replied · 11 June 2024
Good Morning Beth,Thank you so much for your kind words and positive feedback! I am pleased the site team were able to assist you effectively.If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. Best regardsStaceyHead of Customer Experience
★★★★★ 1/5
TrustpilotWould give it a zero
Would give it a zero, agree with all mentioned below, when did buying a “luxury” new house turn into project managing your own snags….to which over the hundreds you are left with include serious structural repairs, yes I’ve learnt a lot but did I want to? Does my work appreciate this distribution? My family?
Fred · 29 June 2021
Agent replied · 11 June 2024
Many thanks for taking the time to leave Mulberry Homes a review, which we have just been made aware of. We are disappointed to hear that your experience did not meet with all your expectations. We would be keen for our dedicated team to contact you to discuss your comments further, unfortunately we have been unable to locate you on our system, therefore we have instructed Trust Pilot to gain further information. We would appreciate it if you could please respond with your full name and contact details to allow us to investigate your comments further. Best wishes from the Team at Mulberry Homes.
★★★★★ 5/5
TrustpilotCouldn't be better!!
Moved in to the Clifton development a while ago now and have to say the whole journey has been seamless.The sales negotiator couldn't do enough to answer queries and kept me informed of progress updates throughout the purchase.Impressed with the build quality too. Having seen numerous other competitor properties I'm more than than with my purchase. The minimal amount of snags have been dealt with swiftly.Thank-you Mulberry!
Paul · 23 August 2023
★★★★★ 5/5
TrustpilotMeadow View Fields, Moulton
Steve the site manager was incredibly helpful and responsive to all our questions and queries, he really made our experience of moving into a Mulberry home, a smooth and stress free.
Carolyn · 23 October 2023
Agent replied · 11 June 2024
Good Morning Carolyn,Thank you for taking your time to leave a 5 star review.It is great to share the positive feedback and we really appreciate you taking the time out to write us a glowing review.If you need any further help please do let us know.Best Wishes The Mulberry Homes Team!
★★★★★ 2/5
TrustpilotAbsent Customer Care
The aftercare from the Customer Service team is horrendous. They ignore emails for weeks and customer service is non-existent. Once they have you in your house, you are no longer important to them. Maybe there is just no customer care team at Mulberry
James · 5 September 2022
Agent replied · 11 June 2024
Good Morning James D, Many thanks for taking the time to leave Mulberry Homes a review, it comes as a disappointment to the team to hear that your experience did not meet with all your expectations. Please be aware that your comments have been passed over to our dedicated team who we understand are in contact regarding our outstanding works and will continue to work tirelessly to conclusion. Best wishes from the Team at Mulberry Homes.
★★★★★ 5/5
TrustpilotWe love our new home!
We had a very good experience with buying our gorgeous Mulberry home! We completed in 9 weeks after reserving the property. Both Sally at the showhome office and Leisa at Head office were both super helpful. The aftercare has also been good. We LOVE are new home 😊
Caroline · 17 December 2021
Agent replied · 11 June 2024
Hi Caroline, many thanks for taking the time to leave a review, we are delighted to hear that as a valued customer that your moving journey has been enhanced by our dedicated teams.We have passed over your kind words to the specific individuals mentioned, including Sally and Leisa from our Sales team and our Head office team.We wish you lots of happiness in your Mulberry Home, best wishes from the Team at Mulberry Homes.
★★★★★ 1/5
TrustpilotDon’t trust the flurry of 5 star reviews
Please look back over the history of reviews for Mulberry Homes. Then in the space of just a few days, there are a flurry of 5 star reviews. Ask any genuine Mulberry Home buyer what their experience is. I guarantee you will see where the truth lies.
Mary · 27 November 2021
Agent replied · 11 June 2024
Many thanks for taking the time to leave Mulberry Homes a review, which we have just been made aware of. We are disappointed to hear that your experience did not meet with all your expectations. We would be keen for our dedicated team to contact you to discuss your comments further, unfortunately we have been unable to locate you on our system, therefore we have instructed Trust Pilot to gain further information. We would appreciate it if you could please respond with your full name and contact details to allow us to investigate your comments further. Best wishes from the Team at Mulberry Homes.
★★★★★ 5/5
TrustpilotFrom our first meeting with Caroline…
From our first meeting with Caroline through to completion, she has supported us throughout the process with professionalism and good humour.
Tina · 5 March 2024
Agent replied · 11 June 2024
Good Morning Tina, Thank you for your 5* review. I really appreciate your comments and will pass them onto the wider team. I wish you the best in your new Mulberry Home. Best Regards Stacey Head of Customer Experience
★★★★★ 1/5
TrustpilotAvoid Avoid Avoid.
Avoid Avoid Avoid.Mulberry Homes are not a company you want to purchase a house from.Bullying/oppressive tactics to get you to exchange. Despite house being delays by 6+ months.Appalling customer service and cannot be trusted.Read the honest reviews rather than forged ones.
Oliver · 9 March 2022
Agent replied · 11 June 2024
Good afternoon Oliver, your review is very important to us and we are genuinely sorry that we are in a position whereby we are unable to help you further with progressing your reservation. As discussed on previous communications it remains a difficult situation for both yourselves and Mulberry Homes as we always endeavour to provide the best customer service possible, but we appreciate that you will remain dissatisfied at this time. Best wishes, The Mulberry Homes Team
★★★★★ 5/5
TrustpilotBuy with mulberry homes
whole process has been delightful throughout, aftercare has been attentive, I really have no complaints, all my snags have been completed, happy customer overall
Dale · 16 August 2023
Agent replied · 11 June 2024
Good afternoon Dale,Many thanks for your review! We really appreciate your comments and we will share them with the wider team. Best Wishes from the Mulberry Homes Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
