Trusted Agent profile · Newport
★★★★★
1,370 reviews across 1 platform
London Road, Newport, CB11 3PN
Hill Residential Limited's office in Newport, at London Road, is rated 4.9 out of 5 across 1,370 reviews on 1 platform.
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Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
TrustpilotMichael Chapman and Andy Delaforce
Michal is amazing and he is very very dedicated in his work that he do, I strongly recommend him, Michael kind of person adding value to Hill’s strong customer service that they already provide and famous for their quality delivery and after care…
Hello KK,Thank you for your positive review. Many thanks,Hill Customer Service
5/5
TrustpilotA massive thank you to Claire Wiggins…
A massive thank you to Claire Wiggins for all her help this morning. All residents of our building woke up to no hot water and Claire was fantastically helpful when we phoned alert Hills to the problem. She took the details and promised to phone back . Within 40 minutes she did and she said that she had emergency engineers on the way. 3 hours later , everything was fixed and back on . Efficient , professional, friendly and speedy service from Claire , thanks so much
5/5
TrustpilotPremium Customer Service
A highly positive customer experience deserving of 5 stars, credited to the team at Hill Rayner’s Green, Fordham and a personal thank you to Maria Gatehouse (Sales Executive). She delivered her role with gold-standard professionalism and complimented it further through her genuine care for our experiences and delivering on her commitments. Maria even went beyond our expectations by continually ensuring momentum remained in the sale/purchase chain. We certainly had a bumpy ride to get to where we now and if Maria was not there to guide us through that journey, we would not be enjoying this beautiful forever-home (or retained our sanity!). Thank you Maria. Hill is lucky to have you.
5/5
TrustpilotBrilliant service from Simon
I would like to share my review of Simon Cowdrey from Hill Company, who came to paint and silicone my bathroom. I am very pleased with the quality of his work. Simon was extremely professional, friendly, and punctual.What surprised me the most was his attention to cleanliness from the beginning to the end of the job. Everything was carefully protected from damage, which shows his great care and respect for my property. He also communicated clearly throughout the process, ensuring I was informed and satisfied at each stage.Once again, thank you, Simon, for the excellent work! I highly recommend his services.
5/5
TrustpilotAndy did a great job restoring MVHR…
Andy did a great job restoring MVHR boxing, covering vent pipes exposed after replacement. Very happy.
Dear N Rutherford, Thank you for taking the time to share your feedback. We’re really pleased to hear that Andy did a great job restoring the MVHR boxing and covering the exposed vent pipes following the replacement work. It’s great to know you were happy with the finished result, and we’ll make sure your kind feedback is shared with Andy. Regards, Hill Customer Service
5/5
TrustpilotHappy Customer - Millside Grange
I have been liasing with Angela McDonagh at Millside Grange in Croxley Green for the last few months to purchase my new home, cant wait to move in very soon and I have been so happy with the service, communication and overall professionalism with Angela, she is a credit to your team and has always been there to answer all of my questions. Thank You.
5/5
TrustpilotCommendation for Outstanding Service by Repair Technician Mike Lewis
Today, I am extremely grateful for Hill's assignment of repair technician Mike Lewis to come to my home and address the issues that needed fixing. Mike is a highly experienced repairman who has a knack for resolving various types of problems. He is diligent, courteous, and works efficiently, making him an exceptional and rare asset. I am highly satisfied with his service.
Hello Jim,Thank you for your kind words. We are glad you were happy with the service provided by Mike and he was able to resolve the issues you faced. We will be sure to let him know about your positive review.Many thanks,Hill Customer Service
5/5
TrustpilotMichael Perry star player
Michael Perry accompanied a team of operatives to resolve a kitchen issue. Michael was warm, friendly, showed attention to detail, precision and professional. He demonstrated true team player behaviours, a delight to have in my home.
5/5
TrustpilotHad Andy visit today was lovely
Had Andy visit today was lovely, very helpful and did a great job. Thank you !
Dear Jessica Reid, Thank you for taking the time to leave such lovely feedback. We're delighted to hear that Andy was helpful and did a great job during his visit. We'll be sure to pass your kind words on to him. Regards, Hill Customer Service
5/5
TrustpilotMichael Perry & Faik has done very good…
Michael Perry & Faik has done very good job for my new Windows
Dear ldravi K, We really appreciate you taking the time to share your feedback. We’re delighted to hear that Michael and Faik did such a great job with your new windows. It’s lovely to know you were pleased with the work, and we’ll make sure your positive feedback is shared with them both. Regards, Hill Customer Service
5/5
TrustpilotMichael perry fixed my front door and…
Michael perry fixed my front door and put a new handle thanks michael
Dear Nafisa Abdille, Thank you for taking the time to leave us a review. We’re pleased to hear that Michael was able to repair your front door and fit a new handle for you. It’s great to know you were happy with the work, and we’ll make sure your kind feedback is shared with Michael. Regards, Hill Customer Service
5/5
TrustpilotWonderful experience first time We had…
Wonderful experience first time We had a wonderful experience buying our first home with Hill all sales was fantastic throughout process they were happy to answer any questions and happy to help first Faik came to help with small issue on flat very polite and and great attitude done all work Faik was very professional an respectful than you to all
Hello Tina, We are pleased to hear you are happy with your new Hill home. The entire team involved will be happy to hear about your positive review.Many thanks, Hill Customer Service
5/5
TrustpilotGreat help from sales agent Nasir at…
Great help from sales agent Nasir Uddin at North Gate Park in London -really recommend!
Dear Will, Thank you for taking the time to leave us a review. We’re delighted to hear that Nasir provided such helpful support at North Gate Park and made a positive impression. We really appreciate your recommendation and will make sure your feedback is shared with Nasir. Regards, Hill Customer Service
5/5
TrustpilotThumbs up for Mike
Mike Lewis has helped me with a number of snags during the year. Today, he helped examine the broken sealants outside the windows, and fix them. He also took the initiative to re-do an ugly mastic done by another handyman. It is lucky that Hill has Lewis who always did a descent job, and was able and willing to communicate the technical details.
5/5
TrustpilotAlan from Hill
Alan from Hill, and I can't praise him enough for his exceptional customer service. Throughout a lengthy and complex case, Alan consistently went above and beyond to ensure everything was handled smoothly. His transparency, friendliness, and dedication to doing a good job were evident from the start. Despite the extended timeline, Alan kept me informed at every step, making the process much more manageable. His commitment to helping and his approachable demeanour truly set him apart. I highly recommend Alan for his outstanding service and unwavering support.
5/5
TrustpilotRIchard did a fabulous job
RIchard did a fabulous job , super efficient and Friendly , best Dan
Dear Dan Gould, Thank you for taking the time to leave us a review. We’re delighted to hear that Richard did such a fabulous job and that you found him both friendly and efficient. We’ll make sure your lovely feedback is passed on to Richard. Regards, Hill Customer Service
5/5
TrustpilotHills Continued Support
Once again we’ve had an excellent experience with Hill operative Simon doing work on our new home in Capstone Fields. He went above and beyond whilst sorting snags and gave useful advice on how to get some other bits done.I’d also like to thank Lyndsay on her excellent at home visit and the speed in which her and her colleague Nicole were able to sort some issues we had.Finally Alan in the sales office has continually been friendly both pre and post sale and kept up excellent communication throughout the entire sales process.
5/5
TrustpilotRaalf was superb!
I would like to give my biggest thanks to your operative Raalf Fallaha, he arrived promptly ahead of schedule to carry out works alongside a carpenter. It was anticipated that the job would take all day, but as he prepared and was organised, it was completed within just a few hours.Raalf was very friendly and so good with my dogs. It's always nice when operatives are personable and genuine .Gob job Raalf, you are an asset to Hill's
5/5
TrustpilotRaalf Fallaha had provided an excellent…
Raalf Fallaha had provided an excellent service to repair my house!
Dear Heung Lawrence, Thank you for taking the time to share your feedback. We’re delighted to hear that Raalf provided such excellent service and helped get the repairs to your home sorted. We’ll make sure your positive comments are passed on to Raalf. Regards, Hill Customer Service
5/5
TrustpilotGreat experience so far
We are continuing to work with Hill on the snags at our property at Capstone Fields. It has been a very smooth journey. Nicole has been very responsive and has sped up the process when needed ensuring nothing seems like too small of a problem to be fixed. Simon the site operative fixing things has been exceptional. He worked really hard and super quick to get everything done before we moved in. He was meticulous and even found a couple more snags to report and fix.
5/5
TrustpilotPeter Miller is great!
Peter Miller attended our property to mastic round the toilet and shelf after having it replaced. He arrived on time and He was dressed in full uniform introduced himself upon knocking so at the door and took his shoes off before entering the property. He completed the job to a high standard and was very quick and efficient he left no mess and ensured we were happy with the job before leaving. He was very polite and friendly and even asked us how we were getting on with the house and if we are happy. Very nice gentleman and a good worker. Thank you Peter :)
1/5
TrustpilotI am deeply disappointed with the…
I am deeply disappointed with the service provided by Hill Developers, particularly regarding the installation of a cooker hood in my home. Despite assurances and the trust placed in them, my experience has been nothing short of frustrating and unacceptable.One glaring issue that highlights the lack of attention to detail and disregard for quality is the absence of a carbon filter in the cooker hood. This oversight is not only a breach of trust but also a significant inconvenience. It's inconceivable that such a basic component would be overlooked, especially considering the implications for air quality and safety in the kitchen.Furthermore, my attempts to address this matter with Hill Developers have been met with indifference and a reluctance to take responsibility. Despite raising the issue multiple times, there has been no acknowledgment of the oversight, let alone any action taken to rectify the situation.The lack of accountability and poor communication from Hill Developers is deeply concerning. As a customer, I expected professionalism and integrity, neither of which has been demonstrated in this instance.In conclusion, I urge others to exercise caution when dealing with Hill Developers. My experience has been marred by negligence and a disregard for customer satisfaction. It is my hope that by sharing this review, others will be spared from similar frustrations.Feel free to adjust the review to better reflect your personal experience and feelings.
5/5
TrustpilotOutstanding Blind Fitter: Exceptional Service and Expertise
We recently had the pleasure of having Mike Lewis to install blinds in my home in Marleigh. From start to finish, Mike demonstrated professionalism, expertise, and a commitment to customer satisfaction. He arrived promptly at the scheduled time, worked diligently to complete the installation in a timely manner, and maintained a clean and organised work area at all times. His friendly manner made the entire experience a pleasure.Overall, the quality of the workmanship was impeccable and I cannot recommend Mike highly enough. Thank you, Mike Lewis, for a job well done!
5/5
TrustpilotExceptional Service and Expertise from Faik for Door Repairs
I recently requested repairs for a damaged entrance door, and this morning, Faik from the contractor Hill's team attended to it. I was thoroughly impressed by his expertise and efficiency. Faik was not only patient in explaining his approach to repairing the door but also provided clear instructions on the next steps. He outlined the forthcoming procedure, indicating his return to paint the door, and set clear expectations for the next visit. Specifically, he mentioned that the painting would require a full day's work and advised me to prepare accordingly. I'm now awaiting a call from Hill to schedule the painting appointment. Based on my experience, I sincerely hope to have Faik handle the job, given his exemplary service.
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