Trusted Agent profile · Newport
★★★★★
1,359 reviews across 1 platform
London Road, Newport, CB11 3PN
Hill Residential Limited's office in Newport, at London Road, is rated 4.9 out of 5 across 1,359 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Hill Residential Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
Trustpilotmichael perry fixed my door
michael perry fixed my door , securely fastened
Dear Precious, Thank you for taking the time to leave us a review. We’re pleased to hear that Michael was able to fix your door and ensure it was securely fitted. We’ll make sure your feedback is shared with Michael. Regards, Hill Customer Service
5/5
TrustpilotThanks michael perry for fixing my…
Thanks michael perry for fixing my kitchen plinths
Dear Ahlam Khalifa, Thank you for taking the time to leave us a review. We’re pleased to hear that Michael was able to fix your kitchen plinths. We’ll make sure your appreciation is passed on to Michael. Regards, Hill Customer Service
5/5
TrustpilotMichael Perry - Very Helpful and Professional!
Michael was super punctual for an early appointment at 8am and came so well-prepared with overshoe covers, plastic sheets, etc. He expertly fixed the cracked grouts in my bathroom and a spot that looked like a nail pop in my bedroom. He had all the tasks done very efficiently and did not compromise on quality at all! He even helped to wipe away excessive grout afterwards and answered all my questions patiently. Thank you so much, Michael!Last but not least, the customer services team are also very responsible and arranged this visit quickly after receiving my report. When they thought the problems were not yet fixed because of a delayed status update on the system, they tried so hard to contact me and make sure everything is properly handled. The whole experience has really changed my perception about builders in this country!! Probably one of the best!
5/5
TrustpilotAndy has been Helping with cosmetic work on my Home, after identifying a leak
Andy Delaforce has been helping me fix a leak , and has come back again to finish off all the final cosmetic work, insuring the place is as good as new. He is always brings a cheerful approach to his work , and is very respectful of my home. Hill are lucky to have such a great member of staff. I'm also very Happy with Hill's after care, Customer service team , they get back to me when they say they will, and want to make sure you are happy with all the work completed, which I am.
4/5
TrustpilotAmazing viewing arranged by Hoss and…
Amazing viewing arranged by Hoss and the team. Fantastic service. Many thanks
5/5
TrustpilotGreat service from Michael Chapman
Great service from Michael Chapman Quick, clean, good chat
Dear Themantawi, We really appreciate you taking the time to share your feedback. It’s great to hear that Michael provided such a quick and tidy service and was friendly during his visit. We’ll make sure your positive comments are shared with Michael. Regards, Hill Customer Service
5/5
TrustpilotHills snaggers are the best
Michael chapman was brilliant today and was so professional thank you
Dear Terrie Stuart Vant, Thank you for your lovely feedback. We're so pleased to hear that Michael was brilliant and demonstrated such a professional approach during his visit. We'll make sure your positive feedback is shared with him. Regards, Hill Customer Service
5/5
TrustpilotSnag List Completed with Courtesy and Class
We recently had our snagging list completed by Hill employee Peter Miller who was absolutely excellent. Courteous, professional and hard-working, Peter worked through a list of fixes to our property, keeping all areas clean and tidy.Peter was as absolute credit to the company he represents and having him work in our home for three days was no disruption at all to us, despite working from home and tending to three children and a dog.It says a lot about the company that they hire this calibre of individual.Many thanks!D&A
5/5
TrustpilotFaik and Claier wings is very friendly…
Faik and Claier wings is very friendly and helpful thank you
Dear Mass Shamal, Thank you for your review. We're happy to hear that Faik and Claire were so friendly and helpful. We'll be sure to share your feedback with them both. Regards, Hill Customer Service
5/5
TrustpilotBradley was very professional
Bradley Sullivan was very professional and polite this morning and has done a first class job repairing some damage to paintwork done accidentally by removal men when we moved in.
5/5
TrustpilotFantastic!
We were assisted today by Michael Chapman to do a few snagging jobs for us. Michael was very professional and knowledgeable and actually done a couple of extra bits of snagging for us that weren't on his list. His workmanship was very good.He was also a thoroughly nice guy.Mr and Mrs Turner
Hello Mr and Mrs Turner,We pride ourselves on great customer service and we are pleased this was delivered by Michael on his recent visit to your home. We really appreciate your feedback.Many thanks,Hill Customer Service
5/5
TrustpilotMoisture issue fixed by Andy Delaforce
Had a moisture issue on a skirting board due to a leak and Andy Delaforce came to fix it, he did a brilliant job, very friendly and professional. Thanks Andy
5/5
TrustpilotWas amazing experience from Richard…
Was amazing experience from Richard today was very helpful
Dear Cerys, Thank you for taking the time to leave us a review. We’re delighted to hear that Richard provided such a positive experience and was helpful during his visit. We’ll make sure your kind feedback is passed on to Richard. Regards, Hill Customer Service
5/5
TrustpilotBarry from East London was great…
Barry from East London was great despite the lack of coordination from Hill, he had poor instructions and my petitions for what needed to be fix as it was not fully communicated to him. All resulting in me being left unsatisfied with the job itself even though Barry was lovely and very capable of the job, what was done was done well by him, but multiple things were left unfurnished because of the lack of communication. I am not please by the way Hills has managed my issues.
5/5
TrustpilotRichard Ryan,
Richard Ryan, Amazing service, very helpful and friendly.
Dear Shenoy Rego, We really appreciate you taking the time to share your feedback. It’s wonderful to hear that Richard provided such friendly and helpful service. We’re pleased that he made such a positive impression, and we’ll make sure your kind comments are passed on to him. Regards, Hill Customer Service
5/5
TrustpilotMaggie Sun and Chloe G were outstanding
Maggie Sun and Chloe G were outstanding in helping us find our perfect house. They were incredibly patient with us while we considered our options and decided on the right house for us. We dealt with Chloe mainly, who was so kind and personable, and absolutely lovely to our two little girls who had to attend site visits and meetings with us due to lack of childcare. She also understood this decision was going to affect them as well as us, and helped my eldest get excited about her new home! During the weeks that followed, Chloe helped the exchange process go incredibly smoothly; there weren't any questions she couldn't answer and she was well versed in all the conveyancing side of things etc. She also worked hard contacting the solicitors on our behalf when applicable. After completion she even checked in to see how we were settling in and enjoying our new home. We never felt like we were part of a conveyor belt. Thank you Chloe (and Maggie)
5/5
TrustpilotVery happy once again with Hill
Very happy once again with Hill. Kelvin came to fix an issue with our front door. The issue turned out to be cosmetic but Kelvin still rectified the appearance by going out to source the correct paint after filling the gap which had appeared by the door hinge. Kelvin was very polite and helpful and kept me updated at all times. Thanks very much Kelvin.
Hello Hellsbells, Thank you for taking the time to leave a review, we are pleased you received our usual high levels of customer service. Many thanks, Hill Customer Service
5/5
TrustpilotGreat work carried out correcting our ceiling issue
Michael Chapman from Hill did an excellent job correcting our ceiling issues. He arrived first thing to start the job, was friendly and kept me updated at all times on the progress. The lounge was left clean and he'd ensured to keep everything covered whilst doing the job. Very happy with the work carried out and would highly recommend Michael.
Hello,Thank you for leaving such a pleasant review. We will let Michael know the kind words you left about him doing such an excellent job.Many thanks, Hill Customer Service
5/5
TrustpilotAndy Dawson - Site Manager - Eden Green - Finchingfield
Andy has been instrumental in ensuring our move to Eden Green has been as seamless as it could have possibly been. From handover, familiarisation and courtesy visits, Andy has kept us fully informed and helped addressing any enquiries as they arise. When important situations occur on site that affect us, we are given a "heads up" in advance. We have been suitably impressed at the continued high level of attention and aftercare service we receive, not only from Andy but the entire Hill team on site.Thank you for your continued assistance, Andy you embrace the high standards Hill aspire to.We wish you every success for the future.Keep up the good work.With kind regards,Paul & Sandra Williams & Barley
5/5
TrustpilotRichard was fantastic
Richard was fantastic, quick & clean. Thank you!!!
5/5
TrustpilotExceptional Service by Alan Deadman for Door handle Repair
I recently had the pleasure of engaging Alan Deadman (from Hill) to fix the handles on my doors, and I must say, his work was nothing short of fabulous. Not only did he meticulously repair all the malfunctioning door handles, but he also took the initiative to inspect and confirm that every other lock in the house was in perfect working order.Alan's attention to detail and commitment to ensuring complete functionality impressed me greatly. He demonstrated a high level of professionalism and skill in his work. The peace of mind that comes from knowing all the locks are secure and functioning correctly is invaluable.I would highly recommend Alan Deadman for any lock repair needs. His thorough approach and excellent customer service truly set him apart in his field.
5/5
TrustpilotTHANKYOU LauraWhen you commit to purchase a property…
When you commit to purchase a property which hasn’t been built yet you have to invest a great deal of trust. On and after completion you need a helping hand and Laura was right there: very reassuring, attentive to detail and supportive. Big thanks to you Laura; you really made a difference.
Hello Jeremy,Thank you for taking the time to leave us a 5* review. We pride ourselves on great customer service, and we are really pleased this was delivered by Laura. We will be sure to pass on your appreciation.Many thanks,Hill Customer Service
5/5
TrustpilotGreat professional and considerate
Daniel Philips assisted us today, and the job is excellent. He solved all the listed problems, and even figured out another place that need to be fixed. He is responsible and considerate, professional and versatile; after more than 4 or 5 tasks, everywhere remained clean! Thank you so much Daniel!
Hello Hongjing,Thank you for your positive review. It's great that Daniel has been able to demonstrate Hills commitment to excellence. We will pass on your kind words. Many thanks, Hill Customer Service
5/5
TrustpilotGood service fixed quickly
Dear Sarah, Thank you for taking the time to leave us a review. We’re pleased to hear that you were happy with the service and that the issue was resolved promptly. Regards, Hill Customer Service
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Tell us what you need and we'll put you in touch. Hill Residential Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
