Douglas Allen reviews

★★★★★ 5/5

Google

Dawn was very friendly and helpful during our property viewing

E · 16 February 2026

★★★★★ 5/5

Google

Ann-Marie Avila showed us our dream home and was nothing short of amazing! We were late to the viewing, yet she took the time to show us through the property at our own pace, and was also really transparent about the property. Ann-Marie kept us updated at all points and we felt that she was working in our interests. I would highly recommend using Douglas Allen to purchase.

Andrew · 28 January 2024

★★★★★ 5/5

Google

Ann-Marie Avila showed us our dream home and was nothing short of amazing! We were late to the viewing, yet she took the time to show us through the property at our own pace, and was also really transparent about the property. Ann-Marie kept us updated at all points and we felt that she was working in our interests. I would highly recommend using Douglas Allen to purchase.

Andrew · 17 January 2024

★★★★★ 5/5

Google

I recently decided to move from North London to Essex, and have been looking at properties through Douglas Allen. Ann-Marie Avila has been advising me and I have found her to be efficient, friendly and flexible, always happy to help and answer questions. She’s been very knowledgeable which has been invaluable to me in making the move. Would recommend working with them for sure!

Kate · 16 February 2024

★★★★★ 1/5

Google

Terrible experience with Stuart Pass when looking to purchase. Maybe we were just unlucky as there’s so many 5 star reviews. He considerably upset my partner in the purchase process as branch director/manager. Decides to break bad news via voicemail on a Friday afternoon before knocking off at 4pm for the day. Had the cheek to ask if we still wanted to buy after some underhand sales tactics. Clearly didn’t get any takers when he did otherwise he wouldn’t have emailed after the weekend asking if we were still interested. Ships sailed. No example set as branch manager to reach out to ask us why my partner was upset afterwards. I had to tell him. Poor management all round. Won’t be engaging with them in the future. Positive was Dawn was great with us when viewing the property. Kudos to her as we made an offer because of her. Shame the experience after was horrendous. Lo and behold the property hasn’t sold and is still on the market. This is why estate agents get a bad name as there’s no care and thought in what is considered a very stressful process for everyone involved. Go independent, they’ll respond faster and are much more personable. You’re not a number in their sales quota for the month/quarter. Good luck and hope you have a better experience than we did.

C · 19 November 2024

★★★★★ 5/5

Google

Myself and my partner are first time buyers and were lucky enough to have Kris Tajdari as our mortgage broker. Kris was very responsive, easily reached and was excellent with his communication which really put our minds at ease. He was able to answer our 100s of questions and was very knowledgeable. We would recommend this service to others.

Anna · 16 May 2024

★★★★★ 5/5

Google

Excellent service thank you to Rumel

Rszetecturbo · 16 January 2026

★★★★★ 5/5

Google

I purchased my property which was stuck in a probate for a year but fortunately the Douglas Allen team were very helpful in navigating that process. They provided me regular updates and communicated with me effectively whenever I called/emailed. Thanks to Rumel for the all hard work over the past year, very much appreciated!

Oweis · 16 May 2024

★★★★★ 5/5

Google

Douglas Allen certainly have their act together in having multiple viewings on one day, this has allowed the full asking price to be achieved. I would like to personally thank Anne-Marie who tirelessly worked to ensure that everything was conducted correctly and smoothly to make a satisfactory sale. I would also like to thank Natasha for her liaison work.

Alan · 10 June 2025

★★★★★ 5/5

Google

Really great experience! Ann-Marie was so great in finding THE perfect property for me. Both her and Stuart helped me secure it. Really lovely and helpful. Also to Natasha who helped with everything else and the final close of sale. Really happy and in a dreamy house. ☺️

Kerry · 16 August 2024

★★★★★ 5/5

Google

I would like to say a massive thank you to Joanne for showing me and my family around properties. She has been very thorough and very complimentary. She is full of knowledge well presented and we are happy to work with her at Douglas Allen on my property search. She is a great asset to Douglas Allen and I look forward to catching up with her soon.

Stacey · 16 June 2023

★★★★★ 5/5

Google

Dawn was so lovely and made selling the house so much easier. Thank you so much Dawn!

Isabella · 2 September 2025

★★★★★ 5/5

Google

Ann-Marie was excellent and also Dawn gave an excellent too. Generally all the staff are helpful and very proactive.

Chris · 10 August 2025

★★★★★ 5/5

Google

Dawn Reardon was very helpful and honest, and I had a great time viewing the property without feeling pressured or that the truth was being twisted. Very professional service - would be more than happy to use again and highly recommend

Sam · 2 October 2024

★★★★★ 5/5

Google

I asked Douglas Allen, in the shape of Sales Manager Rumel, to handle the sale of my property in Newbury Park, impressed by his professionalism, confidence in his abilities and knowledge of the local market - I could not have made a better …

Kaye · 16 February 2026

★★★★★ 5/5

Google

Thank you Steven and James in making our property purchase such a success! Every part of the process - from arranging the first viewings to seeing the purchase through to completion - was professional. Thanks to Douglas Allen's efforts we were able to take over an existing set of searches, enquiries and a building survey from another buyer who could no longer make the purchase. This allowed us to complete in record time. Furthermore, all their commnication - between ourselves, the sellers, and the respective solicitors - was prompt, clear, and on-point. Pleasure dealing with the team. Would use Douglas Allen again anytime.

Philipp · 16 June 2021

★★★★★ 5/5

Google

I'm really happy with the amount of support I've been given during the process of looking for a home, a special thanks to Rumel as he was helpful and answered all my enquiries with solutions. Thank you!

Jessica · 20 November 2024

★★★★★ 5/5

Google

After a string of difficult experiences with deceitful estate agents Dawn at Douglas Allen has been extremely helpful and gone above and beyond to help us secure our place. We havnt completed yet but it’s the furthest we’ve come so far ! Recommend

William · 16 February 2026

★★★★★ 5/5

Google

Just exchanged on our sale and purchase with completion on Friday so avoiding SD hike! It took 7 months but we got there in the end due to Natasha's amazing tenacity and Ann-Marie being the perfect conduit between us and the buyers. Rumel was also always around if needed so a great team at the Woodford branch. Highly recommended!

RAHUL · 25 March 2025

★★★★★ 5/5

Google

The Manager Stuart, is very much down to earth balanced and works in a professional capacity. Provided choices and reasonable costs alongside packages. This is the beginning of my process, will leave another review when its all done. MS

M · 16 March 2026

★★★★★ 5/5

Google

We were very comfortable with Rumel Miah with his professional help and advice, guiding us through the sale of my deceased brother’s property. Contact was always easy Rumel was respectful and understanding with all our queries. Thank you.

Joan · 2 October 2024

★★★★★ 5/5

Google

Only placed an offer yesterday, but so far absolutely brilliant service. I am not local and had a long journey to view lots of properties. Ann-Marie came with all the relevant information and was really helpful during the arranged viewing. She offered a second viewing. By the end of the day, I had decided I was interested in the property. Ann-Marie was out when I contacted the office late in the afternoon, but James kindly came out at very short notice to do the second viewing and save me another long journey on a different day. Also really kind and helpful. They were both absolute stars and I’m very grateful to them.

Anne · 17 March 2024

★★★★★ 5/5

Google

Bought our first property though them and they made the process very easy. If it wasn't for Khaleesha from their Woodford branch then we probably never would have gotten that property as she was very flexible in getting us a viewing so late on in the day! Khaleesha was very personable and knew a lot about the property and area. She also took time to get to know us and what we were looking for. We felt really lucky for her to handle our purchase.

Marcus · 16 June 2020

★★★★★ 5/5

Google

very impressed with the team at woodford. Riana was very thorough and professional, i was confident she would help me find my flat. she would let me know when a new property was coming on and told me about the VIP homefinder service, which is how I ended up finding my perfect flat! Lisa was so helpful and explained everything in a way that was easy to understand so I’m confident I have got the best mortgage possible. I highly recommend Lisa to first time buyers. Superb service from Steve and Donna also, who I felt safe with.

Chantelle · 16 June 2020