Trusted Agent profile · Essex
★★★★★
810 reviews across 2 platforms
De Vere Grove, Halstead Road, Earls Colne, Essex, CO6 2NG
Charles Church's office in Essex, at De Vere Grove, is rated 4.2 out of 5 across 810 reviews on two platforms, including 2 Google reviews rated 4.5.
Every review we hold for the Essex office, from every platform, shown as written. First names only.
5/5
TrustpilotThe little extra touches when i moved…
The little extra touches when i moved in that I hadn’t expected.
Thank you for your lovely review. We're so pleased to hear that you enjoyed the little extra touches when you moved in and that the site team were helpful throughout your journey. We hope you're settling into your new home well and wish you many happy years ahead. Lucy
5/5
TrustpilotLaura was really helpful and took me…
Laura was really helpful and took me around the property few time so that I could get a clear picture. I must admit Laura played a crucial role in making me interested in the property.
Hi Vivekananda,Thank you so much for your review. We agree Laura is such an asset to the team at D'Urton Heights. I will make sure to pass on your wonderful feedback. Best wishes,Mia
5/5
TrustpilotPhenomenal
Really good experience. First off, we’ve been in the house for a week and have found the finish, material quality and fit to be of a really high standard - but that’s kind of what was expected and we weren’t disappointed.What’s really made the experience stand out is the team - Jodie, Debbie and Connor are amazing.They’re super accommodating and flexible during the purchase process and transparent on dates, which helps with planning etc Now that we’ve moved in though, they’re all over the handful of little things that’s not 100%, there really weren’t many, but Connor can’t do more to ensure it’s just right.Highly recommended.
Thank you very much Andrew!
5/5
TrustpilotThe work carried out by Zoltan was of a…
The work carried out by Zoltan was of a very high standard, and trust Charles Church understands the how refreshing to have a skilled technician working for them.
Dear Keith, Thank you so much for taking the time to leave this wonderful review for Zoltan after he completed some works at your home. He will be delighted to hear you've taken the time to leave this review for him!Kind regards, Ada
5/5
TrustpilotFestival park, Norwich, Charles Church
We had a great experience buying with Charles Church in Festival Park Easton, Norwich.We done a part exchange - we were offered a fair market value for the property we part exchanged, the whole process was very smooth and quite simple to be honest. We had a lot of support from the sales advisor, Briana, she was very helpful and supportive during whole process, from the reservation process, to the exchange, to choosing the finishing touches until completion, she was very helpful and made things easier. We moved in on 28th of June, we had a few very minor snags, as you would expect in a new house but they all got resolved in a few weeks, both site managers, Julian and Joe,were extremely helpful and went above and beyond to get everything resolved to our satisfaction. Really can't fault them, we're very happy so far.
Good afternoon, we really appreciate you taking the time to share your thoughts on your wonderful experience with Charles Church. We are proud to provide a service that keeps our customers as the focus and the team will be delighted when we share your feedback with them.Best wishes,Rose
2/5
TrustpilotInitially fine until the build started
Initially fine until the build started. Got letters from them with predicted build windows. We had to sell our house and get out but we were assured by the letters that our house would be ready - No. Don’t believe the letters and build windows! Our house is a dark brick with grey windows and looked really nice until the have stuck a bright white electricity box and pipe right next to the front door - Hideous. Yes it was on the drawings as a feint dotted line as they have pointed out. I have asked for it to be moved but I hold no hope due to recent fruitless meetings with them. We have noticed other houses on the estate where people have tried to hide the boxes with plants but it looks even worse.I wonder what is coming next!?My wife and I would not have purchased a Charles Church home has we known what it’s like to deal with their management team.
Good morning Stephen,This is not the type of review we would like to receive. For your concerns to be addressed by the relevant team, we have requested further additional information via Trustpilot and would appreciate if you could provide your full name, contact details and full address or plot number and development name. Best wishes,Emmy
5/5
TrustpilotGreat sales service and care in…
Great sales service and care in selecting and choosing our home. Linda has been fantastic supporting us throughout the purchase process at Cricketers Green. Can't wait to move in.
Hello Benjamin,Thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with Linda. It's truly rewarding to know that their hard work and dedication have made a positive impact on your satisfaction.Best wishes,Emmy
5/5
TrustpilotWe recently purchased our new home…
We recently purchased our new home through Charles Church, and the entire experience was excellent from start to finish.
Good afternoon, thank you so much for taking the time to share your wonderful feedback. We’re absolutely delighted to hear that your experience with Charles Church was such a positive one from start to finish. It’s especially great to know that Alexia made such a meaningful difference throughout your journey. We understand that every customer’s situation is unique, and we’re so pleased that Alexia was able to provide the extra support, understanding, and dedication needed to help you secure your new home. She will be thrilled to hear your kind words. Thank you again for your trust in us, and we wish you many happy years ahead, Rose
5/5
TrustpilotI travelled a long way to view and…
I travelled a long way to view and select one of your house's, Lauren was most helpful pleasant and polite as was Kelly on my second visit. Lauren could answer all of my questions without hesitation, always returns my calls explained everything with patience if I didn't understand something. I hope I'm as pleased with my house when I eventually move into my new home.
That's great to hear and is exactly the service we expect to deliver to our valued customers.I'll ensure your feedback is shared with Kelly and Lauren.Best wishes, Sophie from Charles Church Homes
5/5
TrustpilotRespectful and professional
We recently had the need for Jake and John to carry out some extensive snagging repairs to our home, and we couldn’t be more pleased with their service. From start to finish they treated our home with the utmost respect, ensuring that everything was left clean and tidy each day. Communication was key throughout the process, and despite a few hiccups along the way, Jake and John handled every challenge with professionalism and grace and managed our expectations extremely well. They kept us fully informed at every step, which made us feel confident in their work. They’re dedication to get in the job done right really showed and we are grateful for their hard work and respect for our home. Thank you both!
Hello Sharon,Thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with Jake and John. It's truly rewarding to know that their hard work and dedication have made a positive impact on your satisfaction.Best wishes,Emmy
5/5
TrustpilotGreat services
It has been an amazing journey and great experience
Thank you for your kind words. We're delighted to hear you've had such a positive experience and that our team and processes have helped make your journey a great one. Wishing you all the very best in your new. Zoe
5/5
TrustpilotSharon - Hill Top View, Melton Mowbray
We commenced our part exchange journey at Hill Top View with Sharon in April and have had a fantastic experience.
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that your part exchange journey at Hill Top View has been such a positive experience from the very start. It’s great to know that you’ve felt well supported by Sharon throughout the process and that communication has been clear and helpful at every stage. Hill Top View is a special development, and we’re pleased that the location and smaller community have made such a positive impression. We really appreciate your kind feedback and look forward to continuing to support you as you move forward in your new home. Lucy
2/5
TrustpilotNo recommend to buy Charlies Church
No recommend to buy Persimmon Home.Charlies Church is another band name of their group. Service quality will be the same.I bought a house from Charles Church two and a half years ago, At the beginning, the staff always change and the issues not kept in the system and miss follow-up. I should repeat the issues and chase the case. At the 2nd year of my warranty, whatever issue reported, they just tried to avoid the responsibility, you can hear so many rediculous excuse. Their upper management are even worse. I am so exhausted to duel with them in the pass two year. After two years warranty, they refuse to follow up the cases reported within the warranty period. Finally, the only thing you can do is to ask for help from NHBC, you have no choice.
Hi,We are sorry to hear of your review and have passed this to the appropriate team for their awareness.Lucy
5/5
TrustpilotExpertly looked after from start to…
Expertly looked after from start to finish. Thank you to Jodie, Debbie and Mark; we are so pleased with our fab new home! :)
Hi Tom, Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team so far and that Darren Graham and Steve have made an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home when you move in. Best wishes, Lily
5/5
TrustpilotFAB and professional staff - Plot 124
FAB and professional staff!Ken Lane has been outstanding. He has gone above and beyond in helping to sort out our snags. Thank you Ken!
Hi, Thank you so much for your review. We agree Ken is such an asset to the team at Wellington Gate. They will be delighted when we share your kind words. Best wishes, Kat
5/5
TrustpilotExcellent Purchase - Festival Park
We have recently moved into Festival Park in Norwich and found the process of buying a new build exciting. We were extremely pleased with the service provided by Briana throughout the sales process and the ease of booking an appointment to view the house during the build stage or select our fittings in the home such as the kitchen, tiles, etc. since moving in we have been pleased with the service provided by the site team who are prompt in coming to resolve any snags and are committed to ensuring that the work completed is done to a high standard. Overall we have been extremely pleased with our purchase and can’t see ourselves ever buying a house that isn’t a new build in the future.
Hi Lewis,We are thrilled to read your review which highlights a number of our key objectives from our core values. I know that Briana will be thrilled when we share this with her.Kind wishes,Lucy
5/5
TrustpilotWoodberry heights
We were made to feel at home and everything about buying a new build house was explained fully to us so that we had all the facts.Linda was excellent and very helpful and knowledgeable and she has answered our many questions
Hi Dorothy,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after and that Linda has made such an impact on your home buying journey. I will pass your feedback, she will be thrilled. Holly
5/5
TrustpilotWe moved into our home in August 2023
We moved into our home in August 2023, since then we have found Joe and his team very helpful and willing to assist with anything we have needed in our new home
Hi,Thank you for your lovely review. We have shared this with the team at Charles Church Anglia who are delighted to hear about the exemplary service delivered by Joe. We wish you many happy years in your new home.Kind regards, Annie
5/5
TrustpilotNew home snagging
Helen has been very helpful with all the work needed to be done on our new property. For those jobs that have taken longer to organise she has kept in touch to update us.
Hello Sue,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Helen, she'll be delighted.Best wishes,Emmy
5/5
TrustpilotGreat and friendly customer service
Great and friendly customer service. Lovely little touches like the welcome box and also the bag with all the instructions for the appliances.
It's great to know that you appreciated our customer service and the thoughtful touches we provide. Thanks for your feedback.
5/5
TrustpilotBrilliant aftercare following the…
Brilliant aftercare following the purchase of our home. All do a great job but particularly Mark, can’t recommend him enough! Very helpful and approachable, always friendly.
Dear Jamie,We are really pleased to hear your comments, however, we have been unable to identify you on our system. Please could you provide Trustpilot with further details including your plot number and development. Once received we shall be able to pass this on to the correct Mark who we're sure will be delighted.Holly
5/5
TrustpilotBrilliant company to deal with
Melissa our sales girl has been amazing. Really helpful.
Thank you for your lovely review. We're so pleased to hear that Melissa was able to help and make the process a positive one for you. We'll make sure she receives your kind feedback. We really appreciate your support and hope you enjoy your new home. Lucy
5/5
TrustpilotMyself & my partner baught from Charles…
Myself & my partner baught from Charles church & couldn’t be any happier than we are with the experience we’ve had from the site manager Joe Wahba from moving in a year ago now.He has be exceptional helpful & brilliant to get stuff done & on time.Every time we see Joe he’s always polite & asks how we are doing & how are things with the house etcI would & will recommended anyone to Joe (site manager Charles church)
Hi Connor,Thank you so much for your comments, Joe takes great pride in delivering exceptional service and ensures that our customers are happy. . Your feedback is testament to this. We shall pass on your comments and he will be thrilled to see this.Kind wishes,Lucy
5/5
TrustpilotSimon Webb was so good who finished our…
Simon Webb was so good who finished our work. Our house have sone issues with water leaking. He did the job perfectly. Even finished his work, he even ask me is there any issues? Well done, Simon!!!!
Thank you for your very honest review. We are really pleased you have been so well looked after by Simon, he will be delighted when we share this with him.Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Church's Essex office has 810 reviews across two platforms: 2 on Google, 808 on Trustpilot (across the whole business).
Charles Church Essex is rated 4.2 out of 5 across all 810 reviews, and 4.5 out of 5 on Google from 2 reviews.
Charles Church Essex, De Vere Grove, Halstead Road, Earls Colne, Essex, CO6 2NG.
