Charles Church Essex reviews

★★★★★ 1/5

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On visiting Charles Church development car damaged

On visiting Charles Church development in Hadleigh and driving to the show house to speak with staff, my car was damaged after construction company put wooden boards and metal plate on driveway. This temporary issue was for residents and customers to drive over with poor planning of the damage it can cause. I have had to take my car to approved BMW repair company for assessment on underneath damage and cost, of which I was informed that the liability insurance company for Knights group company take month's and months to pay out.So be warned if you are visiting Charles Church development Hadleigh your car will be damaged.The lady in office informed me that she had the same issue, it’s a pity she didn’t do something about before my car was damaged.Let’s hope it doesn’t take months and months for my car to be fixed because I will be adding my reviews on here and social media. Charles church company not a great way to treat your customers. ☹️ ☹️

Christine · 12 July 2024

★★★★★ 5/5

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A great house and a good support team.. Mark and Samantha are very good…

Mark and Samantha are very good listeners.I am not quite sure why communication with the head office, comes back to them.About the Snags. When we send them in, it could help, of there was a file created and that file was ticked off once the snag has been fixed. When we send in addition snags they should be added to the list. That list once updated with the fixes should be shared with us, so we can go and have a look, and if necessary comment on the fix.Any important snag, e.g. the security garden gate, we should have the progress on it, if, as it is, going to take a look g time to fix it, then a temporary solution should be put in place. E.G. a coded lock on the inside and one on the outside, so it is secure and we can open it from the inside and close it, independently from inside and outside just like the front door.I really appreciate that the replacement door into the kitchen, from the hall is being looked at, as this is also a safety issue. We appreciate and have accepted all appliances as they are as we didn't come in at the early stage, we didn't have any say in the type of appliances, Mark and Samantha have stressed that no changes are possible right from the beginning. We are asking for some flexibility with regard to the replacement of washing machine with washer drier. Because I love the house you built, I bought it, with all appliances of somebody else's choice. Thank you for caring and listening.Tarlochan

Mr · 12 July 2024

★★★★★ 5/5

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Mascalls Grange

I especially wanna say thank you to Hannah who is from site office. She is very helpful, patient and always with good attitude. Another staff I would like to say thank you to is Tom. Both of them made me have confidence in Charles Church. I’ll do another review again after I collect the keys. Wish me luck ;)

Mrs · 2 July 2022

★★★★★ 5/5

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Home Buying As It Should Be ! Cannot Recommend Enough.

I Honestly cannot recommend Charles Church enough. Wow ! This really is house buying as it should be. A no pressure experience & taking the time to listen. Making my decision to Purchasing a plot in Whitworth Dale with the assistance & having the absolute pleasure of meeting James & Josh. James for bringing my dream together & it becoming an absolute pleasure to meet Josh who was becoming the new site sales advisor for the development. I Obviously have to give thanks to the whole team & management for really making my dream a possibility.Honestly though Josh Scott really has been amazing, the time he kindly spent going through the Select Options making a dream become a reality. And the patience without any pressure & above all even stepping out of the sales office & walking up to the plot to make sense of the drawings above & beyond.It was amazing seeing other owners on the development pop in to see James & his attitude to help & make a point of listening to their requirements really did just tick all the boxes while I was deciding on the Select options. It really was refreshing to hear that James even interacts with the site manager regularly.You honestly get the feeling that this really will be a flagship Charles Church Development when it’s fully completed.

Wayne · 25 June 2024

★★★★★ 5/5

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Amazing sales team

The sales team went out of their way to help us reserve and complete our house purchase. The team is very efficient and very quick at trouble shooting. We completed everything in less than two weeks.

Nadia · 20 December 2025

★★★★★ 1/5

Trustpilot

Windows falling apart - have had to move my sons room

Forced to write again based on poor customer care. I have lived in my property for 3.5 years and there are still 30 or so defects remaining from 350 odd raised between the 1 week and 1 month defects lists.I have pretty much washed my hands with Persimmon in respect to the remaining snags with the exception of one, this being the shoddy windows with incorrect beads which have been installed across half the house. We had to move our baby from his original nursery to a different room due to the cold bridge and noise leakage from the window brought from beading which doesn’t fit. This is a common problem across half the windows in the house. This along with sanded down window sashes and windows installed out of plumb leads to an unsightly finish throughout, not what you expect for a half a million pound house. There have been 6 separate Contractor visits to the property over the last few years to review the problem, none of which have seen a proposed solution offered. I have even sent 3 quotes to Persimmon from local window fitters and this was ignored. Months pass without an update, Hannah Davies and her Customer Care (South Wales) Team, despite offers to visit the property so they can better understand the issue do not accept and continue to fall short in their after sales customer care.

Stephen · 22 June 2024

★★★★★ 5/5

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I had a nice experiencw with charles…

I had a nice experience with charles church, the staffs were so accomodating and amazing

Adeyela · 3 June 2026

★★★★★ 5/5

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Excellent sales advisor Lichfield

Me and my partner were the first couple to buy a home at the Charles church site at Lichfield.

LOU · 4 May 2026

★★★★★ 5/5

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Paul was professional,reliable,and easy…

Paul was professional,reliable,and easy to work with .he really cares about doing a good job.

Amjat · 24 January 2026

★★★★★ 5/5

Trustpilot

5 stars

My partner and I purchased a property with Charles Church last year and cannot fault the service we received. Brianna, the sales rep, kept us up to date with the progress of our new build and was super accommodating for whenever we wanted to have a look around, she was attentive and nothing was too much hassle. Once we were in our new home, Joe, the site manager, made sure we were happy by visiting us on occasions and nothing was too much trouble if we had any questions.We would happily recommend Charles church and would be happy to purchase with them again. Overall, our experience has been smooth sailing, we couldn't be happier with our new home.

Stacey · 1 June 2024

★★★★★ 5/5

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Very professional and efficient

All of the individuals at the Mascalls Grange branch have been very helpful and went above and beyond to keep me informed of my best options.When I found out that the bank wouldn’t lend me the maximum amount because the property I was going for was a new build, the salespersons at Mascalls Grange did the best they could to find the best alternative for me. The contract’s manager was also very proactive and regularly sent pictures of all the major milestones of the development.I’m hard to impress but everyone has impressed me

Stephen · 25 May 2024

★★★★★ 5/5

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The company with the love of the masses.

The company have good and quality properties especially new buildings with marvelous incentives that greatly helps both first buyers and others.Also, the company's advisors are amazing people like Nick,Andrea. They do give updates,guides and numerous advises. I don't really have enough words to describe both the company and the mentioned two staff members because the services was beyonds my imaginations.I sincerely recommend this company to buyers most especially first time buyers like us.

Kolapo · 14 September 2024

★★★★★ 5/5

Trustpilot

Lewis is an asset to Charles Church team

We had over 100 nail pops and paintwork issues which Lewis from Charles Church came to sort out within our 2 year warranty. Lewis has great attention to detail and has high levels of customer service. Nothing we asked for seemed to be too much trouble and we felt very well looked after and are very happy with the work completed! Would be happy to have Lewis in again to do any future work.

Natasha · 27 August 2024

★★★★★ 5/5

Trustpilot

Helena is a superstar of immense qualities

Our sales rep was amazing from start to finish. Nothing was too much trouble. We didn’t know what to expect as we hadn’t moved home for 34 years. We can’t believe how smoothly everything went. We have been advised to collate a snagging list of imperfections for the builder to rectify, but we are really struggling as the build quality is astonishing.I would highly recommended a Charles Church home to anyone who was looking for a top quality home, in great locations.Top marks from us,

Tara · 11 May 2024

★★★★★ 4/5

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Made easy

Everything was made easy even though we are well retired and not very up with technology the teams were helpful and respectful. We moved in on the 21st of December and then everything closed down from the 23rd to the 3rd January which wasn't good.on the whole I would recommend them.

Jean · 4 January 2023

★★★★★ 1/5

Trustpilot

Next door neighbours garden flooded and…

Next door neighbours garden flooded and other neighbours also,our grass wrecked from neighbours side,neighbours had lawn dug up and drainage installed. I've been told to sort my side myself,another total letdown from Charles Church causing more undue stress and anxiety from purchasing one of there premium properties. I wish I had never moved in,its been an endless circus correcting problems with inferior workworkmanship.If anyone out there is thinking of purchasing one of these homes I would think again. I've been awarded the grand sum of £300 for 3 months inconvenience after they flooded my house with a faulty Stop Cock,I could go on and on but it makes me feel sick,shame on you.

Carl · 30 April 2024

★★★★★ 5/5

Trustpilot

Great after sales customer service

I have been dealing with Sarah Adye at the Malmesbury office and she promptly arranged for remedial works. Mark Perren attended our property to seal exposed garage walls. He was cheerful and polite in manner as well as being knowledgeable, skillful and diligent about his work. I was very pleased with his attention to detail and how he made sure that the job was carried out to a high standard.

Munya · 16 October 2024

★★★★★ 5/5

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Brilliant experience and aftercare!

Diane, Joss and the rest of the site team have been amazing and are always so accommodating.

Victoria · 30 April 2026

★★★★★ 5/5

Trustpilot

Great Service

I would like to thank Charles Church Development to help me to buy my dream home especially to Lauren Lancaster.She was so helpful throughout the journey and from viewing to the key release - it only took 4-5 weeks of processing and prompt reply from Lauren helped a lot during the process.We viewed the property on 2nd of March and got the keys on 12th April. Thanks for the great service, best Home and the new home Gift package ,5% deposit contribution, £5000 discount and so on...😊Great Team!!!

Reshma · 25 April 2024

★★★★★ 3/5

Trustpilot

Moving recently their Broadway Rainham…

Moving recently their Broadway Rainham property. At the beginning there are problems one after another. There are water leaking from the shower, tiles broken. Lot's of issues. Several people come and see but nothing resolved. At the end we have a guy called Simon who do the work. He seems very pleasant and nice guy. He is trying to resolving the issue. Hopefully he will do that. But I suggest persimmon should be better communication between their customers and customer service agent. Sometimes I feel ignored.

Md · 24 April 2024

★★★★★ 5/5

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St Wilfrid View Ripon

We purchased the house remotely. From the initial consultation to completion, Liz made so much effort to make sure our transaction went smoothly. We are happy with the house too and the site manager was prompt in responding any request. Our family are now happily settled here after moving from another side of the country.Zelda&Phil

Zelda · 8 July 2022

★★★★★ 5/5

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Prince's Park

Thank you to Sophie, for your professional help and guidance in helping Mum & Dad reserve their new home

Paula · 23 November 2024

★★★★★ 5/5

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Everything so far has been really clear…

Everything so far has been really clear and the guys at Dunchurch fields have been super helpful.

Thomas · 25 April 2026

★★★★★ 5/5

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We moved into our new Charles Church…

We moved into our new Charles Church home at Mascalls Grange in Tunbridge Wells, Paddock Wood and the whole experience has been amazing. Darren via WhatsApp and the sales ladies have done an amazing job at addressing any questions or concerns we had through the process and any issues we've raised have been heard and addressed. When we moved, Rob has also action any issues we raised immediately. From the house reservation all the way to completion they’ve been amazing. They are available for any question and contactable whenever needed, not to mention the fact of their builds are good quality. Both us and the children's like the house.Thank you again! Would definitely recommend.

Balla · 6 April 2024