Charles Church Essex reviews

★★★★★ 5/5

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Charles Church, as good as house buying gets

Having bought and sold many houses in the past this was my third experience of buying a brand new home, and my first of using a part exchange offer to facilitate the purchase. From my first contact with Charles Church to the moving in day everything could not have been more perfect or professional. The part exchange was a revelation and really made the whole process easy and stressless, so much so that I often forgot I was moving home right up to the week I moved. I had read horror stories of various builders undervaluing part exchange properties but no such thing with Charles Church, I was offered and given the full market value for my home with the added bonus of no Estate Agent fees, a simple survey later and we were on track and basically sat back and waited for our new home to be built. My new Charles Church home is built to a very high standard and is luxuriously and very well appointed. At all stages from my first meeting with the wonderful sales consultant Jade through to being under the care of the site manager Darren once moved in it has been obvious that the company is very customer focussed, and throughout it was easy to deal directly with senior management and Directors with any questions or requests. Special mention must be made of Amy, a Senior Manager in the group who was pretty much available 24/7 and to whom nothing was ever too much trouble.Buying our new Charles Church home was as good as house buying gets. The exemplary quality, first class attention to detail and customer care have made this beautiful home a most special place for our family to enjoy for years to come.

ArtrA · 2 January 2024

★★★★★ 2/5

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Our experience with Charles Church

Our experience with Charles Church has been very disappointing, we had hoped for a better experience with this being our forever home, and as we shared how bad of an experience we had with our previous house developer, we had hoped things could only be better.However, we feel as though it was worse. We reserved in October 2022, and completed the week before Christmas 2023. During this time, we have dealt with several sales representatives who just caused confusion due to a lack of hand over between them and just frustrated us each time we dealt with someone new as we were told something different each time.I unfortunately feel as though we were rushed in, in December to meet targets. I don't feel as though the house was ready to be handed over. The day we received the keys, anti-drill locks were being drilled due to keys being lost. In doing so shrapnel was left all over. We werent given any manuals for the alarm, cooker, dishwasher etc. The hob extractor broke during use due to debri falling into the fan due to poor installation. The cleaning of the house was sub-par on handover with screws left all over the floor.The annoyance is the fact we were told as the house is taking longer than anticipated it gives them more time to perfect it for handover, we obviously have different opinions on perfect as there are numerous issues. My understanding is this is a common issue with the south yorkshire region, which now makes sense as to why it was shut down. We are just hoping the customer care team are able to rectify our issues. The house itself is beautiful, it's just a shame it wasn't (I feel) ready for handover when we got the keys.I will say however, the sales representative and site manager that we have dealt with since moving in have been great and we cannot fault them (Henry and Kevin).

Reece · 1 January 2024

★★★★★ 5/5

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Cant say thank you enough to Jodie

Jodie is very nice and helpful, it's such a great experience to buy a new home with her at Mulberry Place Tewkesbury

Khoi · 14 July 2024

★★★★★ 5/5

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Kat at Ridge Walk sales office has been…

Kat at Ridge Walk sales office has been excellent throughout

Matt · 10 May 2026

★★★★★ 3/5

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Poor communication

The communication is very poor both pre and post completion with sales and customer care Build is nice very nicely designed and to a good standard of finish build side except few snags good

Loren · 13 November 2023

★★★★★ 5/5

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5 star

Everything was explained to us from the start, liz the sales representative went above and beyond

Mrs · 13 October 2024

★★★★★ 5/5

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Mascalls Grange

Since my first visit to Mascalls Grange, all the staff have been incredible! The sales team kept me informed every step of the way till my moving in date and were always very knowledgeable and helpful along the way. I’ve had very few snags (all minor) and the site team have been amazing! Every single person has been so lovely and no job has been too small. It’s been great having a WhatsApp contact to check in with and to provide immediate updates! Thank you for making my move a really positive experience - thank you!

Becky · 18 December 2023

★★★★★ 5/5

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So far so good

So far so good, Jamie has been awesome and we are looking forward to the rest of the process.

Brett · 17 August 2024

★★★★★ 5/5

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VERY PROFESSIONAL.

Speed, tidiness , very helpful and polite technicians.left the job tidy clean ready for decorator and helped us to reinstate the room. Other than two patches ready for the decorator it was as good as before they started.However the problem in fact worse even thou they corrected the previous work by others. As discussed and agreed the problem has always been the heating.Need i am afraid further work.Stephen Siller [ Langley Grove Twyning GL206JR

Stephen · 11 April 2024

★★★★★ 5/5

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After sales care second to none!

We just had a few minor snags which needed to be sorted after moving in, mostly in the kitchen but both the sales team and site manager have been nothing short of amazing! They have been on-hand to deal with any problems immediately and with great attention to detail - even the most minor of problems like a mark on the wall. They have gone above and beyond what I would have expected and I would not hesitate to recommend a Charles Church property to anyone looking for a new home. A really positive experience. Thank you so much.

SIMON · 4 December 2023

★★★★★ 5/5

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Enjoyable buying experience with Devon

Enjoyable buying experience with Devon. Nothing too much trouble.

Wesley · 9 May 2026

★★★★★ 5/5

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Great experience

Great experience so far.As the house was progressing I really wanted further additional to my house Mr Darren and the team were extremly helpful.Thank you so much !

Nina · 22 February 2024

★★★★★ 5/5

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Outstanding Customer Service

I want to commend the outstanding customer service provided by Charles Church, specifically Clem from the Princes Park site. Clem has truly gone above and beyond to make the moving process seamless and stress-free. From assisting with the removal of empty boxes to ensuring every detail was taken care of, his help has been invaluable. Amazing service, thank you!

Jas · 9 December 2024

★★★★★ 1/5

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Poor service once they get your money after completion

1) Cannot fault the service until you move in, then they do not want to fix any issues and very unhelpful. Have been waiting for more than 2 years for garage roof to be repaired, sent many emails and videos, they sent numerous people round to sort and still not done. Left hand does not know what the right hand is doing. Spoke with them again today and they say they thought it was done 6 months ago! Now asking for more photos!2) Last year we had issue with one of the stair treads on the stair case, this was eventually replaced after chasing numerous times. However we were informed at the time of repair that the other stairs would also need replacing at some point. I have today contacted Charles church / Persimmon to report 2 additional stairs damaged but they are not interested as our 2 year warranty has expired ! So despite them knowing of a fault 12 months ago with the staircase and 1 stair replaced they are now washing their hands with it and saying it is now my own problem to sort!!3) Our toilet in main bathroom upstairs has a leak, the leak has gone through the floor and into the downstairs ceiling. Again they are not interested in helping / repairing as the 2 year warranty has expired...!A toilet in a new build house should not be leaking to that extent just after 2 years from new, but they seem to breathe a huge sigh of relief when they advise it is now my problem not theirs due to expiry of warranty.

Chris · 22 November 2023

★★★★★ 5/5

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A good experience all round

From the start I've had a good experience from the sales agent right through to the finished house. The build quality is excellent and the care and concern that everything is as it should be is appreciated. I wasn't going to buy a new build as you hear so many disaster stories but now I'm glad I did.

Sue · 14 December 2024

★★★★★ 5/5

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Charles Church, Mascalls Grange 2nd review

Continued excellent customer service experience at Charles Church, Mascalls Grange. Within the first week of moving in, all minor snags were promptly attended to. When I encountered an issue with the back door not locking, the customer care team swiftly dispatched a locksmith the same day, ensuring my property's security. Darren and the sales team on site have been incredibly helpful throughout, making my new build purchase experience seamless and stress-free. Highly recommend!

Natalie · 7 April 2024

★★★★★ 5/5

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Harlands Park

I am about to exchange on a house at Harlands Park.Since my first contact with Francesca in September I have found her to be very helpful, friendly & nothing is too much trouble for her.I met Steve on site & he was such a lovely friendly man. He showed me around the site & my new house. He explained every detail to me so no questions went unanswered.Then Darren came to introduce himself at the Site Office. He has gone above & beyond to be so helpful. He seems to be on call 24/7 as he’s always returns my messages promptly.However, he has been told maybe he can no longer have any communication with purchasers.I personally hope this doesn’t happen as I like hearing from him. He informs me & sends me photographs on the progress of my house. I think this is such a nice touch for a purchaser to have.So I would just like to thank you all for your help & for making my life less stressful!Ellie

Ellie · 5 November 2023

★★★★★ 4/5

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Ben @ Regency Park

We have not long moved into our new Charles Church home here in Cardiff. We love our new home and the attention we are receiving from the site management who are looking after us with regards to minor snags or problems we have identified. I want to give a special mention to Ben at the sales office. From the moment we first met Ben on day one when we looked at the show home, through to completion, Ben has always been there to help us with any question or query we have had. Ben worked tirelessly to ensure the home purchase journey was as comfortable and smooth as possible and would always keep us updated at regular intervals on progress. It is apparent to us that Ben has a real passion for customer care; he is a credit to your business. It was a pleasure having Ben help us with our new home purchase and he continues to keep in touch ensuring any problem or query is quickly resolved.

Richard · 3 May 2022

★★★★★ 4/5

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Every question answered with haste.

Very helpful and quick.

Steven · 31 May 2026

★★★★★ 5/5

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Andre has done a great job

Andre has done a great job. Highly recommend 😊

Paula · 22 April 2026

★★★★★ 5/5

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Mark @ Ellis Court is a super star

Mark @ Ellis Court is a super star, he is very very nice, always helps me with everything and give me a lots of brilliant advises, answer any questions that I don't know.Thank you very much for looking after me. You are the best!

Wen · 6 October 2022

★★★★★ 5/5

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From start to finish, a great experience at Moat House Grange

We’ve recently completed on our new Charles Church home and the whole experience has been fantastic from start to finish.

Anon · 22 January 2026

★★★★★ 5/5

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5 Stars so far for Harlands Park!

Wonderful service so far from all the staff at Charles Church, Harlands’ Park Development in Uckfield. From the moment we met Francesca in the Sales Office late August our journey to owning our new home began, and so far it’s been seamless!We’re looking at moving in end October beginning November. Steve the site manager has shown us around our house and gave us his phone number to contact him anytime. My wife has been in contact with Christine in the office who has been so helpful too. And we get weekly WhatsApp photos from Darren the SE Contracts manager keeping us updated with the changes going on. All around it’s been fabulous service from them all!

Kevin · 6 October 2023

★★★★★ 1/5

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A week after completing on our purchase…

A week after completing on our purchase we are still unable to Move in!The road to the property hasn't been finished so it's not possible to get a vehicle anyway where near our house to deliver our possessions.We have over 100 snagging issues that need attention and even though we handed the keys back to the site manager the day we completed or purchase no one has set foot in our property a week on to fix anything.It's an absolute joke to pay over £300k for a house be forced to complete before the property is finished and still have to rent somewhere to live.Definitely not impressed with the Charles Church property experience.

Trevor · 5 October 2023