Every review we hold for the Essex office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSuperstar sales advisor, great service
I cannot fault the service we have received from property reservation to key collection & even the after care, the whole process has been fantastic. As with many new builds of course there are a few delays but a special thank you to Ben (Sales Advisor) he kept us thoroughly updated throughout the process, extremely knowledgeable, exceptionally polite & friendly and helped make this whole process so much easier, nothing was too much to ask and he’s an asset to the company. Thanks to Ben in particular & Charles Church also, we are super happy with our new home. Isobelle & Grant
Isobelle · 2 March 2022
Agent replied · 13 June 2024
Thank you so much for sharing these kind words. Ben is a real credit to Charles Church and we are delighted that his service has been exactly what our valued customers should expect.I wish you many happy years in your new home.Best wishes, Sophie from Charles Church Homes
★★★★★ 5/5
TrustpilotSince moving into our home back in…
Since moving into our home back in December on Harlands Park Uckfield I only have good things to say. Any query, question or snag has been attended to in a speedy manner by Steve. A special thanks to Jason who has gone over and above. He’s been very thorough and professional, we have been really happy with his work when attending our home. I’d recommend a home on this development.
Anonymous · 29 March 2023
Agent replied · 13 June 2024
Hi, Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Steve and Jason have been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as they will be delighted.Best wishes, Ada
★★★★★ 5/5
TrustpilotI could not fault Charles Church
I could not fault Charles Church, their sales team nor their after sales team. Francesca from the sales team was a treasure to work and Martin from the after care / snagging team fixed all of the issues I reported (which were not many!) within two weeks. I would recommend Charles Church for any new home purchase. My questions were answered swiftly. Information was given up front before the keys were handed over. The only improvement I would say would to put a bottle of bubbly in the welcome pack. Thank you.
Emma · 15 February 2022
Agent replied · 13 June 2024
Thanks Emma. That's great to hear.I'll pass on your lovely feedback (and great suggestion!) to the team.Kind regards, Sophie from Charles Church Homes
★★★★★ 5/5
TrustpilotSo far so good 😊
So far so good 😊 Darren is keeping us up to date with the progress on our new build and we have been very impressed with all the staff at Mascalls Grange showing us the property when we request and always being on hand to answer questions
Grace · 25 July 2024
Agent replied · 24 August 2024
Good evening, thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Darren and the team at Mascalls Grange, they'll be delighted.Kind regards,Rose
★★★★★ 5/5
TrustpilotWe are very pleased with our home
We are very pleased with our home. Since moving in last November, we’ve been thoroughly enjoying it. I would like to personally thank Joe, the Site Manager. Whenever we've had a minor issue, he has been incredibly attentive and has kindly fixed it very quickly.
Miriam · 9 August 2024
Agent replied · 24 August 2024
Good evening, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Wishing you many happy years in your new home,Rose
★★★★★ 5/5
TrustpilotHarlands Park, Charles Church
Me and my partner have recently bought a house with Charles Church on the Harlands Park site, everyone has been amazing so far. All the site managers, sales staff have been super attentive with everything. We are so excited to get moved in! Christine is always super helpful and everyone is so friendly. Steve one of the site managers is an absolute diamond! Nobody can do enough for you! 10000000% recommend Charles church to everyone!
Elle · 13 May 2022
Agent replied · 13 June 2024
Dear Elle,Thank you for sharing the start of your home buying journey with us, we are delighted to hear that this is a great experience for you.We shall pass on your comments to Christine, Steve and the team as they will be really thrilled to hear.Good luck on the rest of your journey - do come back to let us know how you get on.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotHarlands Park
We have now moved into our new abode, about a week ago, at Harlands Park, Uckfield.All the chaps on site, Mike, Steve & Darren have been wonderful, explaining various aspects about the house, including some design details.I had a cause last night to call on Darren & Mike, after hours, and Mike came back to explain a couple of items, really helpful, and Darren was in touch in the evening also.Thanks to everyone.
Richard · 5 August 2022
Agent replied · 13 June 2024
Hi Richard,Thanks so much for this lovely review. We will be sure to pass these comments on to the team at Harlands Park. They will be thrilled. We wish you many happy years in your new home.Best wishes,Eva
★★★★★ 5/5
TrustpilotVery happy as I was able to purchase my…
Very happy as I was able to purchase my dream house . So far I have no complaints
Anca · 29 August 2026
Agent replied · 25 September 2026
Dear Anca,
Thank you for your 5* review. We're delighted to hear that you've been able to purchase your dream home and that your experience has been such a positive one so far. Please do update us once you have settled into your new home.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotBluebell Chase
We recently purchased our Charles Church home on Bluebell Chase using their part exchange offer.
Josh · 16 September 2026
Agent replied · 25 September 2026
Thank you, Josh, for your fantastic review. We're delighted to hear that the part exchange process was smooth and that Madison, Lauren, Beth, and Jools provided such excellent support throughout your journey.
We really appreciate your kind words and are thrilled you're so pleased with both your new home and the service received. We wish you many happy years at Bluebell Chase.
Lucy
★★★★★ 5/5
TrustpilotFANTASTIC EXPERIENCE BUYING OUR FIRST…
FANTASTIC EXPERIENCE BUYING OUR FIRST EVER HOME! We bought a home and moved in, in 7 weeks!
Lacy · 3 September 2026
Agent replied · 25 September 2026
Thank you for your fantastic review! We're thrilled to hear that Sharon and Joe made the experience so special.
We'll be sure to pass on your kind words to Sharon for her support throughout the buying journey and to Joe for his outstanding customer care after move-in. It's wonderful to know that our team helped make the process smooth, reassuring and enjoyable for your family.
Congratulations on your first home, we wish you many years of happiness.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotSimon Webb attended my property on the de vere grove development …
Simon Webb attended my property on the de vere grove development and was very thorough in completing the tasks required even offering advice and assistance on other tasks that I enquired about. He was also very patient when I was late back on the school run .
Vicki · 23 January 2026
Agent replied · 25 January 2026
Thank you for taking the time to share your feedback. We’re delighted to hear that Simon provided such thorough support during his visit to your home.
We’re really pleased you’re happy with the service received, and we’ll be sure to pass your kind comments on to Simon and the team.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotProperty search
My wife and I are currently considering a new home , today we visited the development in
Customer · 28 August 2026
Agent replied · 13 June 2024
We have raised your concerns with your regional team for their awareness and are sincerely sorry to hear of your review.
Lucy
★★★★★ 5/5
TrustpilotEveryone at Charles church are extremely nice and very helpful.
Very friendly and supportive in every way possible I was exited and very happy with my new purchase and absolutely loved our new home I would recommend taking a look .
Mrs · 20 May 2026
Agent replied · 6 June 2026
Good evening Mrs Pye, thank you for taking the time to leave the team at Cricketers Green such a wonderful review. We are delighted to her that you have felt supported along the way and wish you many happy years in your new home.
Kind regards,
Rose
★★★★★ 5/5
TrustpilotExcellent and professional service
The company has been thoroughly helpful, honest and respectful throughout the whole process. Particularly laura who has been instrumental and amazing throughout the whole process. She has excellent bedside manner and very pleasant to deal with. Carl has replace Jamie is also very accommodating.
Anand · 17 July 2024
Agent replied · 24 August 2024
Dear Anand, Thank you for taking the time to leave this wonderful review for your experience with Laura, Carl and Jamie. We would love to share this with them however we are unable to locate you on our systems. If you can reply to the request for more information with your development and plot number, we will share this with them. Best wishes, Ada
★★★★★ 5/5
TrustpilotVisited by Garry today to assist us…
Visited by Garry today to assist us with some work on the house. He has come before, and both times we’ve been both really impressed by his work. He’s also a very friendly guy, who is happy to help.Thanks Garry!
Will · 20 September 2024
Agent replied · 13 June 2024
Dear Will, Thank you for taking time to leave us a review, we know that your time is precious. Sharon Louise, Darren and the team at Mascalls Grange pride themselves on the excellent service that they provide and will be delighted to receive your review when we share this with them.Best wishes, Ada
★★★★★ 5/5
TrustpilotWe feel so happy to select house from…
We feel so happy to select house from Charles church. The rooms are very spacious and very well ventilated. Brianna was so helpful in showing houses and selecting flooring for the house. She was so patience in answering all the questions. They did handover the house on time.
Mamatha · 2 May 2024
Agent replied · 13 June 2024
Hello Mamatha,We really appreciate you taking the time to share your thoughts on your wonderful experience with Charles Church. We are proud to provide a service that keeps our customers as the focus, while providing high quality homes. We wish you many happy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotRepair work
Adam and Frank came to do some repairs at my Persimmon home today. Both were lovely and professional and ensured all the jobs were completed well. Frank even fixed our toilet seat which hadn’t even been put on the repairs list. Thank you to them both.
Kath · 8 June 2024
Agent replied · 13 June 2024
Good morning, thank you so much for taking the time to leave this fabulous review for Adam and Frank after they completed some works at your home. They will be delighted to hear you've taken the time to leave this review for them!Kind regards,Rose
★★★★★ 5/5
TrustpilotGreat service. Beautiful quality homes
The sales team and the site manager provided an excellent service. They go above snd beyond to help and are very knowledgeable. We were built a beautiful new home. The house is a quality home with excellent choices for kitchen , tiling and flooring.We are very happy here.
Sara · 24 December 2025
Agent replied · 25 December 2025
Thank you for your lovely review. We’re delighted to hear you’re so happy with your new home and that our sales team and site manager supported you so well throughout. It’s wonderful to know the quality and finishes met your expectations.
Zoe
★★★★★ 5/5
TrustpilotGreat experience with Charles Church
From the start nothing but help from Charles Church working with Claire to choose carpets and floor coverings on zoom because my long distance from Lichfield was perfect she was extremely helpful. Dave the site manager couldn’t be more helpful every query dealt with immediately and I just love the style and fittings etc of my lovely house
Mrs · 25 March 2025
★★★★★ 5/5
TrustpilotCharles Church - Bishopton
We moved into the Bishopton development and from the snagging day to move in day the site manager, specifically Paul Devlin, was very thorough and made sure any issues were resolved ASAP before us moving in (even when it was a week before Christmas).
Caitlin · 23 January 2026
Agent replied · 25 January 2026
Thank you so much for taking the time to share your experience. We’re delighted to hear how smoothly your move went and that Paul and Alec provided such thorough and proactive support throughout the process.
It’s fantastic to know that Paul ensured everything was taken care of before your move-in date, especially during such a busy time of year, and that Alec continued to go above and beyond to help resolve any issues quickly once you were settled. We’re proud to have teams who genuinely care about making the transition into a new home as stress‑free as possible.
We’ll make sure your kind words are passed on to both Paul and Alec, as well as the wider team. Feedback like this really means a lot to everyone involved.
Lucy
★★★★★ 1/5
TrustpilotSales service awful
Edited 21/12/24 - Following my update on 03/12/24, the request for information from Charles Church was received and completed. However no contact has been received from Charles Church. Edited 03/12/24 - Charles Church has responded to ask us to provide more information to a request from Trustpilot so that they can look into it. No request has been received from Trustpilot so we cannot do this! Once we are in receipt of the request we will provide the information. Sales service awful! Had to repeatedly call and leave messages to get an appointment to visit the site. Then when we did we were told that they would price match the same model plot with another that had been reduced, but then they failed to honour that. Explored a part exchange and the company that they used didn’t even provide an accurate plan of the plot of our current property, including our neighbours double garage and not ours and cutting off half of our rear garden! It was also stated there were pylons in close proximity which was false. The properties are completely overpriced to others in the area, even other builders. The wardrobes were fitted poorly leaving a swirly line up and down along the top that connected to the ceiling. You could not access the towel rail in one en-suite because it was rammed between the wall and the basin. We were told if we wanted to add a cupboard in the utility we’d have to organise this ourselves with the kitchen fitter whose details would be supplied.It took multiple calls and messages to get an update on the part exchange despite being told completion would have to be by Christmas (3weeks away) and we even called Head Office to try and get an answer, surprise surprise their sales adviser didn’t answer the phone either or return our call!The properties were marketed a year ago, and now have all flooring, kitchen and bathrooms installed so there is no choice. Despite this they maintain their stance to achieve an unrealistic price. It’s no surprise they are struggling to sell the properties on this particular site and we know we’ve had a very lucky escape. What on earth would their after sales service be like?!!
Anonymous · 21 December 2024
Agent replied · 13 June 2024
Hi,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Zoe at the start of your new home journey. I will pass your feedback on to the team, who will be thrilled. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotPiccadilly - Silverwood, Garforth
We are very pleased with our new Charles Church home. Chloe Cash the Sales Advisor is always on hand to answer queries either on site or over the phone and always with a smile. The site manager Andy and his assistant Jamie are very approachable, friendly and helpful. All round great service.
Jacqueline · 3 January 2024
Agent replied · 13 June 2024
Hi Jacqueline. Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team and that so many individuals have made an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotWe’re in the purchase process and so…
We’re in the purchase process and so far the Charles Church experience has been amazing
Deano · 23 August 2026
Agent replied · 25 September 2026
Thank you for your kind words, wishing you a smooth journey to completion.
Zoe
★★★★★ 3/5
TrustpilotLambourn meadows review updated
Always had to chase the sales team for anything we had discussed no follow ups. On house demo day tour was just told most thing to read the manual not shown how things work like solar panels or car charger. Also on house demo day week before we moved if not more, I had pick out things and was told they would be done before we moved in but non had been done, these are only being looked into now we are in the house.
Mr · 18 December 2024
Agent replied · 25 December 2024
We take all feedback seriously and are sorry to hear that you have been disappointed with your experience so far. We shall share your review with the relevant team and ask them to make contact with you directly to enable the issues raised to be looked into.Best wishes, Zoe
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