Charles Church reviews

★★★★★ 4/5

Trustpilot

Your local representative Carly has…

Your local representative Carly has been extremely helpful and helped to ensure the move went smoothly. I was disappointed that you do not carry out snagging and the fixing of this prior to moving in. Other new build companies endeavour to get this completed before completion and often do a lot of the snagging themselves.

Linda · 19 October 2024

★★★★★ 5/5

Trustpilot

Delivering the wow factor

An important milestone which took place this week is the house demonstration day. Every new owner is given a full demonstration of their new home with a detailed explanation of how everything works. Steve from the Harlands Park construction management team met us on site. This was our first opportunity to see the finished house with all the personalised options we have chosen. Now thinking back to when we sat in the sales office with Francesca making all the decisions on floorings and fittings and wondering how they would look in reality. We are very pleased with the end result and now even more excited to be just one week away from moving into our new home. Making the right choices is only part of what makes the end product so special. Without the effort and attention to detail that everyone in the team has made, the end result would not have delivered the wow factor that has been achieved. Our thanks to Rob and Francesca in sales, Darren and Steve for keeping us regularly updated on progress, Mick and everyone else who has been involved on our build. We are also looking forward to making new friends as we get to know our neighbours at Harlands Park. Dennis and Tina

Dennis · 21 April 2023

★★★★★ 5/5

Trustpilot

Happy in our new Charles Church home

So far, we are very happy with our new home. Sales team on Herons Park, Angmering are knowledgeable and helpful, especially Jane. House appears to be finished to a very good standard. Minor issues have been resolved quickly and efficiently thanks to Dom, the on site Customer Services Manager who is also receptive to our comments and concerns, and provides useful advice. Builders/tradespeople are friendly and courteous, all remedial work being carried out competently and skilfully. Despite the ongoing building work, the site is always kept clean and tidy, and noise levels kept to a minimum.

Mrs · 28 March 2023

★★★★★ 1/5

Trustpilot

Charles Church - a mixed experience

We bought a house through Charles Church (Durham) and the overall experience has been mixed. Sales Experience - ExcellentJanice (Sales) was very helpful and kept us informed on the progress of the house up to the point of completion. She was always available to answer any questions and helped with choosing the flooring, kitchen, tiling etc. On moving in day, Janice gave a helpful demonstration of the house and helped with the snagging form. She even brought tea/cofee and cakes - Janice was amazing and a genuine asset to the company!House Build Quality/Site Manager and After Care - PoorWe were disappointed by the number of issues with the property and time it has taken to resolve them. There are still issues that have not yet been resolved, 9 months after moving in. Update: a number of further problems with the property and the slow/inadequate response from the After Care team has resulted in me amending the review to one star. It has been so disappointing that the customer care has been so poor.

Paul · 23 March 2023

★★★★★ 4/5

Trustpilot

Thank you the contractor.

While we are in the progress on our new home paintings and decorations by the property contractor, the manager, Darren keeps updating us with photos of the interior building progress. We found it very helpful for us to plan our purchasing and documentation for our new home at Mascalls Grange in Paddock Wood. Thank you, Darren and his team.

Gloria · 18 July 2024

★★★★★ 5/5

Trustpilot

Charles Church customer experience

Jamie and Andy were exceptionally helpful, willing to go the extra mile. They made the experience well above average and looking forward to continued customer support with any issues in the future. They are an asset to the company, good service is often hard to find these days. Well done to the whole team very good standard of product.

Ron · 14 July 2024

★★★★★ 5/5

Trustpilot

Lauren & Ed, Silverwood, Garforth

Myself and my partner reserved our property at Silverwood, Garforth, on August bank holiday weekend and completed / moved in the week before Christmas. The girls in the sales office, Chloe & Karla, were great at keeping us up to speed throughout the transaction and had good knowledge of our property type, (even more comforting when you’re buying off plan). We’re really pleased with the end result and glad we spent that little bit more on the kitchen & bathrooms. Everything has been done to a really good standard and it’s a beautiful home. We’ve had a few snags, yes, but nothing major. More importantly, the snags we identified have been dealt with so efficiently and without query - we couldn’t have asked for a better team of people looking after us. I’d have no hesitation recommending the team or site! We moved from North West Leeds to Garforth, and settling into the area well. Lots of nice walking routes close by and transport links are great!

Lauren · 13 March 2023

★★★★★ 4/5

Trustpilot

Customer experience

The attention given to us by staff onsite has added to our positive experience, both Denise in the sales office and site managers we have had the pleasure of dealing with throughout the journey. Steve has been looking after us really well and nothing seems too much trouble for him. He actively helps us get things sorted and both keep in touch, good communitation. They are very pleasant when we see them both on site too. Some areas where our experience could have been improved would have been if we had experienced fewer changes of site manager as feel we did have to repeat some of our requirements a number of times to each new site manager Also if completions were spaced out so not as many were happening at year end as we felt it was a rush to get us moved in with some works unfinished. Not a reflection on site/sales staff though who did all they could in the circumstances.

Ben · 7 March 2023

★★★★★ 5/5

Trustpilot

I can’t recommend more highly

I can’t recommend more highly, buying a property from Charles Church. There customer service, in particular the excellent communication I have received from purchase throughout the build has been exceptional. I would like to thank Darren at Harland’s Park personally for the weekly progress pictures and updates. This personal touch is something that makes me review so highly.I can contact Darren on-site with any questions and I always feel listened too.

Michelle · 4 November 2023

★★★★★ 5/5

Trustpilot

Bay window fix

Mick has attended my property a couple of times to resolve an issue relating to Bay Window. 1st visit resolved the issue, and 2nd visit (today) was to redecorate affected areas. Mick has been fantastic, and very thorough, explaining what he was doing, as well as carrying out to a high standard. Thank you to Mick, and Persimmon for support.

Ian · 11 June 2024

★★★★★ 5/5

Trustpilot

De Vere Grove

De Vere Grove, Earls Colne, 72 Rogers Avenue. We moved into our lovely new home on 29/02/2024.Natalie guided us through our journey from leaving a deposit to completion and far exceeded our expectations. Very professional, polite, friendly and courteous. Big thank you Natalie for all your help. Brad the site Manager is also very helpful and friendly. Recommend anyone looking to move to Earls Colne.

Jason · 5 March 2024

★★★★★ 1/5

Trustpilot

don’t expect the complaints process to be as straightforward

Been in our Charles Church home for around 18 months and up until now, Customer Care have generally been really good at sorting any issues we’ve had.

GE · 17 September 2026

★★★★★ 5/5

Trustpilot

Harlands Park, Uckfield

We got the keys to our new home at the Harlands Park development on 23rd December 2022 and have been very happy with how we have been looked after by the site team - led by Darren, Mick and Steve. Darren was in touch straight away when we confirmed our reservation in late 2022 - sending us pictures of the build progress of our house, so we always felt like we knew what was going on. If we had any questions, Darren responded almost immediately. When we received our keys, we met Steve and Mick who made us feel very welcome and assured us that if we had any problems they would be taken care of.We did have a list of snags (as is expected), but the day after we sent the list Darren, Mick and Steve were already on the case and over the coming weeks managed to get most of them sorted for us. All the contractors who have visited us have also been very polite and helpful.So far, our only criticism would be that some of the final finishing (paintwork, mastic) was a bit rushed and messy and needed touching up during snagging - but the team have responded quickly. The site is still being built out, so we hope that this level of service continues and others have a similar experience!

Carlos · 7 February 2023

★★★★★ 1/5

Trustpilot

Harland Gardens at Cottingham - customers don’t matter.

Harland Gardens at Cottingham is supposed to be open this weekend 11 - 6, but nobody bothers to answer the phone, so presumably they haven’t bothered to open. Just an answering machine message referring you to the website. Pointless making a journey to a development that hasn't bothered to open!Charles Church is is a Persimmon-owned company, so I suppose that’s pretty typical of their attitude towards inconvenient things called customers. Persimmon have an appalling reputation for poor build quality, which is presumably carried through to Charles Church houses. Customers just don't seem to matter.Now looking at other sites in the area where they have a better attitude towards potential purchasers, and probably a better build quality too.This is the reply from Charles Church - my answers are below, because without them apparently the review may be removed.Hi John,Many thanks for your feedback. I'm sorry to hear of your disappointment but please be assured we take every review very seriously and would like to help, where we can. Where we are unable to see your contact details we have instructed Trustpilot to gain these. Please do respond with your plot number and development and once we have received this we will pass it onto the relevant management team to investigate further.Best wishes,AdaThere is no plot number, but the development is the one shown in the review - Harland Gardens, Cottingham, East Yorkshire. As I correctly stated, it was impossible to speak to a real person all weekend over the telephone because all calls were put straight through to an answering machine. I was enquiring about buying a house on the development but needed to be sure that the site was open - there was nobody to confirm that it was open (all weekend) so I gave up on the basis that if sales customer service is bad, aftersales customer service is likely to be even worse!

John · 6 February 2023

★★★★★ 1/5

Trustpilot

New home disgrace

What we were handed over two days before Christmas was a disgusting mess and around a month short of a finished product. Then everyone went on holiday for two weeks and left us to it. Since then everything we touch falls apart or is a mess. Calling yourselves five star builders is just a complete joke and you should be thoroughly embarrassed. We are trying to be excited and loving our new home, which was incidentally 6 months late, but we can’t b cause of the stress and anxiety. God knows about the parts we can’t see. Totally and utterly disgraceful Charles church, you have denied us of everything a new home should be. Don’t worry, you’ll get a call from the MD they said. Guess what…five weeks later no call. With leadership like that I suppose none of this mess should be a surprise.

Mr · 25 January 2023

★★★★★ 5/5

Trustpilot

Harlands Park

We completed on our new home just before Christmas and are really happy with our experience. Our previous home was also a new build, so we were generally aware of the process. I cannot recommend the site at Harlands Park, Uckfield enough and having worked in the industry previously, it's clear that the team really go above and beyond. The houses have been built to a really high standard throughout and the design of the homes are really beautiful, with carefully thought-out landscaping across the site. There are some snags to be sorted but Steve, the Site Manager was really quick to respond and I'm confident they will be sorted quickly. The team were really great throughout the whole process and with being in a chain, it took longer than we'd hope. The team were really patient the whole way through and were really understanding with the difficulties we were having. We're so happy to be moved into our forever home at Harlands Park!

Amy · 12 January 2023

★★★★★ 5/5

Trustpilot

Harlands Park, Uckfield

So we have now completed on our home at Harlands Park, Uckfield and we couldn't be happier.The team have been incredible - its not all been plain sailing there have been issues with the house but what has amazed me is the speed with which they are resolved! I sent a list to Darren on a Monday evening and 10am Tuesday morning Steve had already been to see us and every single one of the matters was resolved. There were also issues with the built in wardrobe which we had ordered and while it is incredibly frustrating the team have been honest on what caused the issue - which has helped manage the frustration!We have just had out snag finder out and given the reputation of Persimmon i was apprehensive but there were actually no massive problems.... just a few small decorative issues which are being resolved as i write this.No request seems to be too much for the guys on the site - all of the contractors are incredibly polite and even when i am trying to work from home they can barely be heard - even though homes are currently being built all around us!Overall - i have had a fantastic experience and couldn't recommend Charles Church and in particular the team at Harlands Park highly enough!

Mr · 11 January 2023

★★★★★ 5/5

Trustpilot

We started our home buying process with…

We started our home buying process with Lauren and continued with Laura while Lauren was off, both ladies are really great, very helpful and professional, they made sure we are happy with what we got and always there and ready to answer our questions with solutions. We will surely recommend them and the company. Thank you

Oluwatosin · 29 July 2024

★★★★★ 3/5

Trustpilot

The good, the bad, the ugly…could have been a 4 to 5 star - kitchen let them down.

First time to buy a new build. There were a number of good points, which I have covered and this is why I gave the 3 star rating. However, details to the ‘ugly’ is reported on.I would like to clarify, there is an opportunity for this developer to correct issues, given I’m due to complete their 7 day snagging process. Depending on how they resolve, I shall return and update my stars. The main issue, is from the design and installation of the kitchen. The second (although somewhat minor issue) all the toilet seats are NOT soft close. For a few extra pounds….also consider the need to change and dispose if customer changes.The kitchen units are so extremely high - I actually need a 3 step ladder to just make the top (I’m 5’6)! I have to stand on the top step just to reach. At this stage I’m not sure if it is the kitchen company who installed, however, the point here is the approval sign off. Maybe no-one has noticed given I’m the first to move in. Having had an upgraded kitchen, 2 of the corner units are poorly designed, with 1 being totally non functional given I can’t place my head to manoeuvre into the space. There are also missing side shelves from joining units - eg. Where the new unit meets, items being stored fall through to the bottom. An entire corner has a gaping hole you can see the ceiling. It’s quite funny that the fitter would not have said anything. / point out.The boiler pipes can be seen by eye whilst standing in the kitchen - had they lowered the boiler cupboard - it would be ok. The other minor ‘moan out’ is the sales team mentioning there were no solar panels or eco service on this small development at the time of the plot reservations, only to see 3 homes with inbuilt solar panels. When questioned, simply shyly smiles and said, ‘oh yes’ Plot 1, 3 and ..is! Overall the house is very good with minor snags. Lots of electrical points. Painted finish of the house is very good. Answered queries promptly. The vinyl flooring they have is good quality (previously only ever would use wood) and it was laid very well. The high skirting boards, give a more upmarket quality feel too. Given the fibrenest not available when moved in, they installed a temporary individual mobile booster.

Anna · 30 December 2022

★★★★★ 5/5

Trustpilot

Hannah and Steven, Silverwood

We reserved our home in July and took advantage of the home change scheme. The stress of putting our property on the market was taken away from us and we were able to proceed with our purchase quickly. Even though there has been delays along the way, Chloe and Karla have both been there to answer any questions or queries we have had. All in all Charles church have been fab, solving any snagging problems quickly and efficiently.Thank you to Tony the site manager for being on hand for any house questions and again to the girls. We love our new home and think it’s dead posh!

Hannah · 16 December 2022

★★★★★ 5/5

Trustpilot

Harlands Park Site Team

We are currently purchasing a house on the Harlands Park site. As we are using help to buy, things have to be complete by certain deadlines. Darren and his team have gone above and beyond to meet these deadlines for us, we get weekly updates from site with photos of progress and he is responsive to all of our questions. This added care and attention makes a stressful time a lot easier to deal with. Whilst we have not yet moved in, we know that the team are doing all they can to make this happen by the deadline.

William · 27 November 2022

★★★★★ 5/5

Trustpilot

There was some snagging issues but…

There was some snagging issues but nothing major. They will be resolved I’m very happy with the service throughout the whole process. Also I forgot to put on my form the front door corners need paint The energy box at the fron has yellow marks. Please can you. Go over the sealant in white. Thankyou we love this house you will always get a few things needing doing. Nothing major. I recommend Charles church herons park Angmering.

Mrs · 8 March 2023

★★★★★ 5/5

Trustpilot

Harlands Park…

We are reviewing Harlands Park. A special thank you to Darren and Steve for the customer care and constant updates with progress including photos. We recently went on site to see our plot and we were really pleased to be able to do this. On meeting Steve we felt in good hands both been really brilliant at accommodating our requests. They are really on it with information and the details of our plot. This is what really assured us we were in good hands. We look forward seeing the finished build but everything has been great so far and we feel like they will do their best to look after their customers. We are hopeful the rest of our journey continues to be as positive as it has been so far.

Anonymous · 31 October 2022

★★★★★ 5/5

Trustpilot

Work carried out by Alan Foreman

Alan Foreman arrived at our property as usual full of enthusiasm and a smile, he quickly identified the job we had requested to be completed and after a brief explanation of how and how long he would carry out the work he set to work.

PAUL · 22 April 2026