Charles Church reviews

★★★★★ 1/5

Trustpilot

"Everybody has issues"!?

Maybe I should have realised the Company do not give a damn when I was told "everybody has issues" by a senior sales manager after I asked for a kitchen adjustment due to an ongoing back injury. Initially refusing the request they did eventually accommodate it.

Louise · 24 July 2026

★★★★★ 1/5

Trustpilot

Buildings Safety Act

We are trying to sell a leasehold property of which Charles Church is the freeholder/landlord. We need to contact CC to get a form regarding the Buildings Safety Act but cannot find anyone who will respond. Purchase is in danger of falling through and I am at my wit’s end. Hoping this will help?? PLEASE CAN SOMEONE FROM CHARLES CHURCH REPLY TO THIS REVIEW ?????Emmy, please can you send me an email address or phone number, I do not want to put my personal contact details on this review

Judith · 9 November 2023

★★★★★ 5/5

Trustpilot

Ongoing excellent service from Harlands Park

I am moving into my new house on Harlands Park next Friday. Today I went to the site to sign off the house. Both Francesca and Steve were as efficient as always. It shines through how much Steve cares about the houses he builds and the people who buy them. Buying my house has been torturous because of my sale but throughout the six months it has taken to get to completion Darren Graham has kept in touch, giving me updates and willing me on. I’ve appreciated his input - he’s highlighted that it’s not only the people on site who care about the buyers. Thanks to them all.

Joy · 3 November 2023

★★★★★ 1/5

Trustpilot

Avoid like the plague

I had previously posted a negative review but later deleted it because the site manager, Dave, stepped in and genuinely took care of us. Unfortunately, the ongoing problems with customer service have left me feeling that I need to share our full experience.

Muhammad · 5 August 2026

★★★★★ 1/5

Trustpilot

Don’t buy Charles church homes

Just terrible don’t buy Charles church homes . You have to be a contractor to even deal with the issues they throw at you and they keep denying and denying faults which are obviously their fault .

Muhammad · 13 September 2026

★★★★★ 5/5

Trustpilot

Excellent new home experience

Since moving in, I have been really happy with the house. It was exactly what I wanted and it was prepared to a very high standard. The quality of the home is excellent, and when I arrived, I was very pleased with everything.

Mrs · 4 August 2026

★★★★★ 5/5

Trustpilot

One of the best decisions of our lives.....

From our first contact with Charles Church, the experience has been really positive. Grace was great helping us to find the right home and its fitting out. She kept us up to date with all the stages of the build. Joe, the site manager, has always been there explaining and supporting us through the build process and beyond. He has made sure that everything is working properly and has been there to sort out any issues we had. I must stress that the issues have been minor although niggly but Joe has been there, he is a credit to the company. I would highly recommend Charles Church Homes to anyone thinking of buying a new house. We are extremely pleased with our new home. It is cosy, light and well-designed. Well done to all the team at Charles Church.

Carole · 17 October 2023

★★★★★ 4/5

Trustpilot

Charles Church Above Average.

Charles Church provided good service generally speaking. There was a change of sales executives during the course of my purchase, however the newcomer was poor by comparison and communications with respect to the progress of the purchase wasn't quite the same. The vast majority of the finishing is good but inevitable snagging exists. Damage by workmen to the interior does happen but this should be picked up on before the house is handed over. Carelessness by tradesmen happens throughout the house constuction industry. I would like to see tighter quality control by Charles Church before keys are handed over to the buyer thus obviating or minimising any snagging. The site manager is very cooperative and accomodating to the issues we have regarding snagging. So all in all, reasonably happy.

Colin · 6 October 2023

★★★★★ 5/5

Trustpilot

New Torrisdale at The Oak - experience with patching support

Moved into a new Torrisdale at The Oaks a few weeks ago. Lovely home. Had Jordan out today who started working on some little cosmetic imperfections. Jordan was really helpful helped us understand what to look for. Sorted out some patching and arranged a day's painting to follow. Jordan was lovely and really helpful. Thank you.

Dan · 20 December 2024

★★★★★ 1/5

Trustpilot

All talk but no delivery

Everything that was offered or promised was not delivered, part exchange amount, access to the property after exchange, deposit contribution. You name it, they moved or even removed it. In the end we cancelled the purchase of the plot.

Philip · 22 August 2026

★★★★★ 1/5

Trustpilot

Disappointing After-Care

We purchased our home in Oakhurst Village nearly two years ago. While Customer Care Team was responsive during our first year, it’s been a nightmare in the second year. The service over the past four months has been deeply disappointing.

Kate · 14 August 2026

★★★★★ 5/5

Trustpilot

Site Manager Ji. Thank you!

This is an amazing company to purchase your new home from. Moved to grove and Ji the site manager has been nothing but supportive and helpful through the whole process. Great guy! He goes above and beyond expectations.

Lewis · 21 August 2026

★★★★★ 1/5

Trustpilot

Nothing ran smooth from the start of…

Nothing ran smooth from the start of the journey yo completion and ongoing. There were several incidents that occurred that took forever to resolve. I completed 7 days ago and haven't moved in. There are 106 snags. I dread to think how long it's going to take to deal with these.Nobody is interested. I keep getting passed from sales to Site Manager and back to sales. There's no consistency. I've 4 different sales people throughout the process. The only interested one was MatThe whole team needs to work together and stop fobbing customers off. Without us you wouldn't make any money.

Phoenixpriory · 25 August 2023

★★★★★ 1/5

Trustpilot

The property was not ready on the day…

The property was not ready on the day we moved in and still has work to be completed, workmen still inside, cleaners could not do their work as doors still being removed and cut to size as we waited outside,

Customersreve · 6 August 2026

★★★★★ 5/5

Trustpilot

We have been in our new Charles Church…

We have been in our new Charles Church home 4 weeks now at Festival Park Easton and the staff have all been amazing, any issued are dealt with quickly and efficiently nothing is too much work.

Martin · 28 August 2026

★★★★★ 5/5

Trustpilot

Harlands Park - Uckfield

We fell in love with the Derwent house type at Harlands Park Uckfield in December last year, and put our house on the market early this year with the hopes of reserving a Derwent. Selling a house in this market has been incredibly stressful, but Francesca at Harlands Park has made the reservation process as stress-free as possible. She went above and beyond to ensure we could reserve the plot we wanted, preparing us for all circumstances and answering all of our questions. Francesca was proactive with updates, always maintaining communication and putting our minds at ease. She was extremely knowledgeable about the entire process and her help was invaluable. Though it took us a long time to sell our home, we have now reserved our new home thanks to Francesca and couldn’t be happier. The site manager Steve has also been amazing, you can tell he genuinely cares about his work and the quality of the homes at Harlands park. He made time to show us our new home and also answered lots of our questions. It has also been lovely to receive regular updates on the status of our plot from Darren, who has shared photos with us and kept us in the loop. Overall, the team at Harlands Park are wonderful and now we just can’t wait to move in! Thank you all for all you have done so far. - Scarlett & Steven

Scarlett · 1 August 2023

★★★★★ 1/5

Trustpilot

Avoid charles church

Been in our new build Charles church home for 6 months and completely regretting our move, over 300 snagging issues with very few being addressed, issues have all been acknowledged by the customer care team but that is as far as it goes, kept getting told will be sorted next week then nothing happens, kept past from pillar to post between there customer care team with constant empty promises, been 6 months now and we are seriously unhappy with lack of progress, everyone on our site are having similar issues and some have started arranging their own tradesmen’s to fix issues at their own cost as getting Charles church to do anything is really difficult and when they do come they usually make the original problem worse, their tradesmen are cowboys, really regret buying a Charles church home, definately not the premium we were expecting, avoid this company at all costs

Carron · 6 June 2026

★★★★★ 5/5

Trustpilot

Harlands park

Since moving into my new property at Harlands park Uckfield, I’ve found the whole experience wonderful in particular Francesca who has been extremely helpful and knowledgeable and has made me feel at ease with the whole process. In addition to this I’d also like to thank Darren who has kept me very informed at every stage throughout the process. Steve, Mick, Jason and rest of the team have also been amazing. I’d like to take this opportunity to thank everybody at Charles Church Harlands Park Uckfield. David plot 88.

David · 19 July 2023

★★★★★ 1/5

Trustpilot

Beware! Poor Quality Finish and Never-Ending Issues with 5-Star Builder

Rating: ★☆☆☆☆ (1 star)This review only covers the issues from receiving the keys to my new property and doesn’t not include the issues leading up to this point.I am left with no choice but to share my deeply unsatisfactory experience with this so-called "5-star" builder. Boasting The Charles Church Commitment is our guarantee that your home has been built to the highest of standards appears to be nothing more than an empty marketing slogan. From day one, my new build property has been riddled with a myriad of issues, leaving me utterly disappointed and regretful of my decision. The laundry list of problems is not only extensive but indicative of a complete lack of craftsmanship and attention to detail.The most alarming problem has been the malfunctioning electrics. Since day one, the electrical system has been a mess. Despite numerous visits by their electrician, the issues persist, and new ones continue to crop up. This is not only a major inconvenience but also poses significant safety risks. I expected a 5-star builder to deliver on basic functionality, and this failure is inexcusable.The quality of the finish throughout the property is deplorable. The paintwork on walls, skirting, doors, and windows is far from the standard one would expect from a reputable builder. It is riddled with imperfections, uneven coats, and apparent lack of attention to detail. It's disheartening to see such a shoddy job on what a dream home should be. Then to be told they will only rectify issues that can be seen from 2 meters away in natural daylight is just infuriating.Moreover, the lack of alignment in the doors and windows is nothing short of appalling. The doors don't close properly, and the windows let in drafts and cold air. It's as if the builder didn't even bother with basic checks before calling it a finished product.The brickwork is another glaring issue that cannot be overlooked. The walls are noticeably out of plumb, making the entire structure look like it was put together by amateurs. The external window sill being uneven adds to the overall lack of care taken in construction.Additionally, the discovery of an open sewer pipe beneath the utility cupboards, concealed only by a flimsy plastic bag, is a disgusting and utterly unacceptable oversight. Such disregard for basic sanitation standards is unfathomable and speaks volumes about the builder's lack of professionalism and concern for their customers' well-being.On top of these issues, the external fence has been an absolute disaster. It's falling over, leaving the property vulnerable and unsecured. Furthermore, the garage is prone to flooding whenever it rains, which is a clear indication of poor construction and inadequate drainage.To make matters worse, a dangerous incident occurred when an internal door fell off its hinges, nearly injuring a child. It's evident that the door wasn't fixed properly, presenting a significant risk to the safety of the occupants.The list of problems goes on and on, and it's evident that the builder's 5-star reputation is nothing but a façade. I have tried to address these issues with the builder, but the response has been lackluster, leaving me feeling ignored and disregarded.In conclusion, I cannot stress enough how crucial it is to avoid this builder at all costs. I refuse to hand out the £500 RECOMMEND A FRIEND voucher. The quality of the finish and the never-ending issues are a nightmare that I wouldn't wish upon anyone. Do your due diligence, thoroughly research any builder, and ensure you choose one that truly lives up to their promises. This experience has left me with an enormous sense of regret, and I hope others can learn from my mistake.

Jonathan · 18 July 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

My husband, my little boy and I have recently been to view the Parklands site in Hessle. We were looked after by Rachel who genuinely couldn't do enough for us. She went above and beyond to make our experience stress free, despite being with a 2 year old! We were given details of our options, both verbally and via email to consider later at home. We were also shown around some beautiful properties. Now to make a decision...Thank you Rachel!

Samantha · 11 July 2023

★★★★★ 5/5

Trustpilot

We’ve recently moved into our new…

We’ve recently moved into our new Charles Church home at Wellington Gate and wanted to leave a special mention for Jamie and Paula, who have both been absolutely fantastic throughout the whole process.

Natasha · 9 September 2026

★★★★★ 5/5

Trustpilot

Brilliant team at Charles Church Uckfield

I am in the process of buying a house on Harlands Park, Uckfield. Having already visited the Taylor Wimpy development and found the sales rep hard nosed and unempathetic, I went with low expectations. My experience couldn’t have been more different. Francesca was/is highly professional with a sense of humour. She has made the initial process smooth and easy to understand. As my move in date gets nearer I have now met Steve who showed me around my new house, Mick who has helped build it and Darren who sends me WhatsApp updates every week. Yes, they are a business but everyone I’ve met genuinely wants their buyers to be happy with their new homes. I can’t wait to move in.

Joy · 28 June 2023

★★★★★ 5/5

Trustpilot

Great service throughout

From the minute we decided to purchase our property in Festival Park we have had nothing but great service. Brianna was extremely helpful, she guided us through the purchasing process as this was our first property in the UK. Although we has a few snags these were dealt with promptly by Joe and his team. Can’t fault the entire process.

Lisa · 19 August 2024

★★★★★ 5/5

Trustpilot

Charles Church Harlands Park

Since reserving our new house 10 days ago I've got nothing but praise so far for all the people at Harlands Park. Steve went out of his way to arrange a convenient time for us to view the house. Francesca was very helpful and informative, making the reservation process very straightforward. Darren introduced himself as the site contracts manager the next day and we're looking forward to seeing the final stages of the build.

Graham · 30 October 2023