Charles Church reviews

★★★★★ 4/5

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I had a positive experience with…

I had a positive experience with Charles Church, particularly with their support team. Sarah Adye was efficient in coordinating remedial works, and Mark Perren displayed excellent skill and diligence when sealing our garage walls. He also resolved a persistent rear door issue that others couldn't fix. Throughout our nine months at Woodberry Heights, the customer care team has been attentive, especially Charles, who addressed our flooring concerns with professionalism and a great attitude. The sales staff, including Linda at Cricketers Green, have been incredibly supportive, making our home-buying journey pleasant. Overall, Charles Church has been reliable with attentive service, from purchase to aftercare.

Tc · 16 November 2024

★★★★★ 5/5

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Princes Park Charles Church - Joe, Clem & Sales/Customer Care Team

We moved into our beautiful first own house at the end of September. The experience has been enjoyable and stress-free. After moving in, the site team members is highly approachable and will do whatever they can to assist. Our site manager, "Joe," is a friendly and helpful gentleman who prioritises customer satisfaction. He is flexible and happy to check in beyond work hours. And "Clem" is a great individual who has dealt with all of the little issues we raised. Again, Joe and Clem were extremely helpful. Also, the sales and customer service teams are really helpful as well. I am definitely going to recommend Charles Church to friends and family.

Paul · 12 November 2024

★★★★★ 5/5

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We recently just moved into a new CC…

We recently just moved into a new CC home at Beaufort Park, Bristol, and we have nothing but great things to say about the team here. Sales team were very attentive and helpful (special shoutout to Felicity), we had tons of questions and requests, and they were kind enough to address all of them the best they could. The site manager, Louis was really helpful right from the start. A very responsible and friendly person, who deals with all our issues big and small with great professionalism right from the beginning. Just want to go out and say great job to the team here!

Dren · 11 November 2024

★★★★★ 5/5

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We recently purchased a home from…

We recently purchased a home from Charles Church, and we are incredibly happy with the entire experience from the initial buying process to the post-completion stage. Mia and especially Wiktoria provided exceptional customer care, going above and beyond to ensure we felt supported throughout.

Mr · 24 December 2025

★★★★★ 4/5

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Prices Park /Charles Church

There was a bit of a rush on house completion although two weeks later would have prevented us moving into the house while it was being completed. We had a large number of snags which were quickly repaired thanks to the quick response from Charles Church Customer Support and the on-site team led by Clem Jones.We are now in our second year in our house and I can categorically state that we are happy in our new house in Princes Park Rackheath.

Dave · 6 November 2024

★★★★★ 5/5

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Bluebell Chase

Initially we felt that we were miss-sold the view at the rear of the house. We were told by the sales rep that we would only be looking at roof tops due to the drop in elevation at the rear. As the houses have been built we see that it is not true, which is disappointing as this would have influenced our decision making.

J · 27 July 2026

★★★★★ 5/5

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Charles Church

Charles Church, Princes Park, Rackheath. Moved in end of March, into a lovely 3 story Greyfriars. It’s our first property and it’s been a really lovely stress free experience. The sales rep Sophie is so friendly and went above and beyond for us. The on site team are also very approachable and will do whatever they can to help. Clem is a lovely character who’s dealt with the very minor snags inside. Have recommended Charles Church to friends and family!

Abby · 30 October 2024

★★★★★ 5/5

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Exceptional Service

From start to finish, we have received an excellent level of customer service from the Charles Church team at Princes Park, Rackheath. The girls in the Sales Office (particularly Sophie) were always polite and helpful and went above and beyond to accommodate our requests and ensure a smooth transaction from reserving the plot, right up to being handed the keys. Their service was transparent and reliable and our purchase completed within the recommended time frame, with no complications or complaints on our behalf. We used their recommended solicitors and had an entirely unproblematic and stress free experience navigating the legalities. Having been in the plot for 2 months now, we still have absolutely no complaints and would recommend the company to friends and family without hesitation. This is our first new build property purchase and will definitely not be our last. Any snagging that we’ve picked up, no matter how big or small, has been dealt with promptly and professionally. The construction team on site have truly made us feel like nothing is too much to ask and Clem Jones in particular, has gone above and beyond to provide an exceptional level of customer service. Our kids love saying good morning to the workforce every morning and each and every one of them are a credit to the company. We decided to purchase a new build after multiple previous purchases fell through and we were beginning to lose hope. We viewed many homes with other companies but none of them offered the same value for money as Charles Church did. We are over the moon with our new family home. Thank you Charles Church, you have delivered everything that you promise and more.

Lucia · 29 October 2024

★★★★★ 5/5

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Gina is fantastic and help me to choose…

Gina is fantastic and help me to choose my new build

Ms · 22 August 2026

★★★★★ 5/5

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Kitchen cupboard alignment

Mark attended site today, and he was very pleasant and managed to fix the minor issue with our door in minutes. Not only this he went above to level up our dishwasher, take waste away left under the cupboards by the installation team, and add extra clips to the base boards. All in all an efficient and pleasant experience. Thank you

Ollie · 30 July 2026

★★★★★ 5/5

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Good job by Jon & Tom (Mill View Caerphilly)

Maintenance Operatives Jon & Tom were assigned to make repairs to a defective dormer roof and make good resulting water ingress damage to ceilings, walls and window sills. Their work was exceptional, always ensuring that I understood what they were going to be doing and the timescales involved. The works were completed with minimum inconvenience to myself and they showed empathy in ensuring the rooms affected were returned to the way they were prior to the water damage. Both Jon and Tom were very professional in the way they conducted themselves throughout - if they are assigned to work on your Charles Church house you can be assured the job will be done well.

Nick · 24 September 2024

★★★★★ 2/5

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Moved In A Year Ago

We bought our 4-bedroom detached house at Parklands Grove, Glan Llyn in Newport, Wales a year ago.It’s a lovely house in a great location, so why only a two-star review!Firstly, verbal promises that were made by the Sales Executives were not honoured, so make sure you get everything in writing.Secondly, our snagging list was reported at the one week and one month stage, and a year on it is nowhere near being completed. Issues that were raised at the Home Demonstration back in July 2023 still haven’t been done. The Site Team ‘vanished’ after a few weeks without even telling us. The reason being that this development had finished, although there was another development nearby.The problems we’ve had with contractors are too numerous to mention here. Some of the work done by them has been of such poor quality that it needs to be done again.There were carpentry and painting issues throughout the house, but apart from that, the house was well built. Had the snagging list been done in about 2-3 months, as you’d expect, then this could easily have been a 4- or 5-star review. But because of our experiences and the disruption we’ve had over the last year, plus the disruption that is still to come to complete the snagging list, we would NEVER buy a Charles Church / Persimmon house again and would certainly NOT recommend anyone buying one.

Paul · 23 September 2024

★★★★★ 5/5

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A very professional and positive…

A very professional and positive experience with all staff and teams being very helpful from the beginning of our journey. Excellent communication at all times, we were always in the loop with any issues and the team went above and beyond to assist us in our journey to getting our dream house! Thank you so much!

Jason · 30 August 2026

★★★★★ 5/5

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Fantastic service from Jenette

Jenette has been brilliant and really helpful throughout the entire process.

Elin · 9 August 2026

★★★★★ 5/5

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Brilliant follow up Customer Services.

Jubilee Gardens - Warminster.Recently had some snags taken care of by Harvey. He was amazing and had great attention to detail. He made sure I was happy with all the work and offered multiple options for solutions to small issues I had. The team have been great at fixing any small issues.Laura at Customer Services has been amazing at getting things organised super quickly. Thanks to you both! We recommended our development to a friend of the family and they have reserved a plot. They were also really impressed by the service we received.

Ian · 31 August 2024

★★★★★ 5/5

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Outstanding aftercare from Sean, Assistant Site Manager

We purchased our home at Horton's Keep, Burleyfields, Stafford, approximately 18 months ago and have been very happy with it. Construction has since been completed, and the site team has moved on, yet today Sean, the Assistant Site Manager, visited from his current site solely to check that residents were satisfied. This level of aftercare reflects a genuine commitment to customer service. We would recommend Charles Church without hesitation.

Marcelo · 22 May 2026

★★★★★ 5/5

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Clair was very helpful when choosing my…

Clair was very helpful when choosing my property. Very friendly and an excellent service all round. Great development and really excited about moving in.

Matt · 23 April 2026

★★★★★ 5/5

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Festival Park

My wife and I have had the most pleasant experience buying a house at Festival Park. As first time buyers, there was a lot we didn't know and a lot to learn, but this experience has been filled with excitement. A very big shout out to Briana from the sales team. She was amazing throughout the process. She provided answers to our never ending questions with so much diligence and patience. What was most amazing was how she would identify something that was missed or not done according to standard specifications (which we wouldn't have identified) and ensured it was corrected. Thank you so much Briana!! It was an absolute pleasure having you in this process.We have gradually settled in now, and so far, we are very pleased with our purchase. The site team has been fantastic. Snagging issues are addressed and the site team is always happy to help out how ever they can. Joe the site manager has been fantastic. What a gentle man he is. He is just one call or message away, and he is always ready to provide solutions to any issues.Our only worry at the moment is the dust and noise from the ongoing works around the site. It would be great If there was another road the construction vehicles could use to access the site.

Obi · 14 August 2024

★★★★★ 1/5

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Charles Church Durham were horrendous…

Charles Church Durham were horrendous to deal with, completely miss sold us our home, sketchy plans and constant changes without communicating these. Loads of standard features of the home missed. Site managers with no idea of what is standard in the homes they are building. Botched repairs done by contractors. Just don’t waste your time it’s not worth, you get the same low quality persimmon home with a different name on it, don’t bother save yourself hassle and go to a real builder.

MW · 8 August 2024

★★★★★ 5/5

Trustpilot

Festival Park

I am very pleased with my house and I would like to thank Joe Wahba and his team for all their help in sorting some of the issues that I had when I first moved in. He is a very efficient man and always there to help. I did have issues with my electrical system however over the Christmas period and felt very let down by Persimmon. I called their emergency services number on many occasions during that time, and up till now I still haven’t heard from them. I had to call an emergency electrician to get things safe, and Persimmon didn’t even offer to pay the invoice. I feel that I was initially pressurised by the sales team to sell my house within 4 weeks, which was unnecessary as my house wasn’t ready for a further 4 months. It will be so nice living here once the building works are completed.

Carol · 16 July 2024

★★★★★ 4/5

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Purchasing at Harlands Park

The experience with the team at the Harlands Park development was excellent from the reservation through to completion. Making the process simple to understand throughout and regular updates. Couldn’t fault the sales and site manager Fran and Steve. My improvement would be the recommend solicitors my personal opinion is they were unresponsive, unclear and caused many delays and complications to the process putting a real negative feel around purchasing our first home. I would never recommend Thrackray Williams solicitors to anyone.Thanks again for Charles Church team

Dan · 15 July 2024

★★★★★ 5/5

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Charles church wynyard has been amazing…

Charles church wynyard has been amazing especially Liz who went above and beyond to accommodate us. Although we did not purchase in the end ( multiple reasons not related to CC including not finding school places for 2 kids at the schools of our choice)' we are hoping to come back before the end of the year as soon as school confirms they have space for our two kids and if there still have part ex option. The estate looks great and depending of the house choice and stage of build they can offer part ex which is ideal if you want to avoid chains and have a big family which is our case. See you soon dream house. Ginette

Ginette · 6 July 2024

★★★★★ 5/5

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De Vere Grove, Earls Colne - AMAZING!

After some teething troubles I am finally in my new home and absolutely loving it - community feel to the development which is something I was so keen to find. Sales Manager - Natalie is an absolute diamond, a real gem for Charles Church … without her I would not have proceeded with my purchase, she made everything a pleasure. Nothing is too much trouble for her - 10/10.

Jo · 22 December 2024

★★★★★ 5/5

Trustpilot

Property Good but made Excellent thanks to Site Manager Joe Wahba

I bought a Property from Charles Church and like most new builds now a days it comes with its problems.However, Charles Church has a secret weapon and a Guardian Angel looking over that business in the way of its Site Manager "Joe Wahba"Can do attitude, Customer focused, nothing is a problem, 24/7 support and problem-solving ideas from him, always goes the extra mile.You know, all the stuff we all wished we had in our business..........Joe is the type of individual I would want on my team.Well done Charles Church……………. Saved again by your Site ManagerBest wishesDC

Darren · 21 June 2024