Trusted Agent profile · Essex
★★★★★
255 reviews across 2 platforms
12 Coppice Row, Theydon Bois, Essex, CM16 7EY
Butler and Stag Land and New Homes's office in Essex, at 12 Coppice Row, is rated 4.7 out of 5 across 255 reviews on two platforms, including 23 Google reviews rated 5.0.
Every review we hold for the Essex office, from every platform, shown as written. First names only.
5/5
TrustpilotMy experience was great
My experience was great, they adapted to my needs quickly and everything went accorded to plan, very grateful for the work they have put on my sell and also on my purchase.
Dear Julio, Thank you for sharing your experience with us. We are so pleased our team have been able to assist with the sale and purchase of your property. Kind regards BUTLER & STAG
5/5
TrustpilotVery Happy Customer!
I was really pleased to have Paul Curtisorganise the letting of my flat. A true professional, does what he says he will do and a pleasure to work with!
Thank you for your kind review. So pleased that Paul was able to assist you. Kind Regards,BUTLER & STAG
5/5
TrustpilotButler & Stag
Butler & Stag. Not going to brag. Job done! Team work very apparent. Massive applaud to Milo , Charlie and Ella in the office who needs recognition but ultimately a thousand thank yous to Bradley Gale who secured our chain and ensured the sale of my property and the purchase of my dream home. Can’t thank you enough!
5/5
TrustpilotPro, reactivity and smile
Thank you to Butler&Stag and to Simon. Very professional and helpful, he helps us to find our new home. Best service in town !
Dear Victoria, Thank you for your kind review, Simon was delighted to be able to assist you. Good luck in your new home. Kind Regards, BUTLER & STAG
5/5
TrustpilotRecently bought a flat via Butlers
Recently bought a flat via Butlers. Honestly a first class experience, they could not have been more helpful, knowledgeable or customer focused. A great team and you have to use them - the best by miles.
Dear Tom, Thank you for your glowing review, it makes all of the hard work even more worthwhile. Wishing you the very best.Kind Regards, BUTLER & STAG
5/5
Trustpilot5 star
If you want all up to date info and straight talking get these people out. Let my flat after 2 days of advertising after having it on with another agent for 3 weeks!!! Would highly recommend.
Dear Andy, Thank you for your glowing review, it makes all of the hard work even more worthwhile. Thanks again for the business.Kind Regards, BUTLER & STAG
5/5
TrustpilotGreat work
A huge thank you to the team at Stag and Butler for their help and support. Charlie Parsons in particular went the extra mile to ensure the sale went through. It wasn't an easy one and he even worked on his day off to ensure completion happened! That's what I call devotion to duty. Well done all.
5/5
TrustpilotGreat for Rental and Sale
They dealt with renting out my property and subsequent sale. Couldn't have asked for a better service throughout.
Dear Ian,Thank you for the review and the business. Delighted we could be of service.Kind Regards,BUTLER & STAG
5/5
GoogleAlways a pleasure to work with!
5/5
TrustpilotGreat to work with!
Great to work with Chris and Tony for the sale and viewings, and to secure the price we wanted! Amanda worked hard to keep us updated through every step of the conveyance.We hope the agents where we are moving will be as hard working and efficient!All the best to all at Butler and Stag
1/5
TrustpilotAbsolutely terrible
Absolutely terrible company to deal with. Extremely unprofessional and cost us 1 months rent due to incompetence. Would never do business with them again and highly recommend staying away from them.
Hi Daniel,We take matters of unprofessionalism very seriously. Unfortunately, we have no record or recollection of dealing with yourself as a landlord, vendor, applicant or potential applicant, nor can we verify anything about your identity from your name in our records. If you were a client of ours, we would like to investigate this issue further, please contact neil.leahy@butlerandstag.com so that we can resolve this issue immediately.Kind Regards,Neil Leahy
5/5
TrustpilotExcellent service and communication…
Excellent service and communication from Aidan from viewing to completion. Would definitely use B&S again for buying/selling.
Dear Daniel,Thank you for the review, so pleased to hear that we could be of assistance. Aidan is delighted with the five stars.Kind Regards,BUTLER & STAG
5/5
TrustpilotVery nice team and very responsive!
Very nice team and very responsive! They helped us throughout the buying process on any details…We highly recommend working with them!
Dear Fabien, Many thanks for reviewing our services. Congratulations on the purchase of your new property, we are pleased to have been able to assist you. Wishing you the best of luck in your new home, please do let us know if you require any further assistance in the future. Kind Regards, BUTLER & STAG
5/5
TrustpilotEfficient and enthusiastic
Efficient and enthusiastic All staff I dealt with were easy to contact, happy to help and knew their stuff
Dear Madee, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG
1/5
TrustpilotI had a bad experience with them
I had a bad experience with them. From my point of view they are not checking the landlords and their properties.
Dear Alexandra, Thank you for your review. I have read through the notes logged on our system and have also spoken to the London lettings team who were your point of contact.. The property was let to yourself and family during the first lockdown last year. You agreed to take the property as seen as it suited all of your requirements. We acted as Let Only agents meaning that the Landlord wanted to act as the property manager. The Landlord is a professional landlord and we have copies of all compliances on record as is our duty and you were given the same within the move in pack. I understand that shortly after you occupied the property your circumstances changed and you claimed that you could no longer afford the rent. We explained that any changes to the tenancy were at the landlords discretion and you should approach the Landlord as we were not the managing agents.Since speaking to the landlord, I understand that in the months that followed you then tried to contest the safety of the property with a variety of concerns with in the hope of quitting the tenancy. All of which were unfounded. I therefore feel your review in unfairly directed at us, you were happy with the property during our dealings and this only changed in line with your circumstances. Hopefully the above clarifies our position and resolves the matter. If you have any further queries, please do contact myself -neil.leahy@butlerandstag.comKind Regards,Neil LeahyDirectorBUTLER & STAG
5/5
TrustpilotSimon and Lauren at Butler and Stag are EXCELLENT
Simon and Lauren at Butler and Stag are the most professinoal lettings agents I have ever dealt with - actually helpful, and efficient, makes it a delight to deal with properties. thank you!
5/5
TrustpilotThank you to the Butler & Stag Team
The team at Butler & Stag are friendly, helpful and professional. Without them, my purchase would never have gone through. They contacted me everyday with updates, chased solicitors endlessly. I really knew they had my back. They never gave up for the whole 8 months it took.
5/5
TrustpilotExcellent service provided by Beth…
Excellent service provided by Beth Lipizzi and Rob Burgess who assisted me with my recent purchase.
Dear Alex, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG
5/5
GoogleOutstanding service went above and beyond, would thoroughly recommend.
Dear Dan, Thank you so much for your kind review. Delighted to be of service. Look forward to working with you again in the future. Kind Regards, BUTLER & STAG
5/5
GoogleWould definitely use this agent in the future
Dear Georgia, Thank you for your kind review. Wishing you the best of luck in your new home. If we can be of any assistance int eh future please do not hesitate to contact us. Kind Regards, BUTLER & STAG
5/5
TrustpilotI could not be happier with the prompt
I could not be happier with the prompt, friendly and diligent service I received from Butler and Stagg - most specifically Paul Curtis. A great team.
5/5
TrustpilotMade it look easy
Made it look easy. Very fast and even achieved over the asking price. Very nice bunch and from prior experience management of property is just as good as front end-
5/5
TrustpilotVery professional and fantastic…
Very professional and fantastic customer service throughout the whole sales process. Could not recommend enough
Dear Danny, Thank you for taking the time to leave this review. Thank you once again for intrusting us with your sale and good luck in your new home. Best Regards,BUTLER & STAG
5/5
TrustpilotWorking with Butler and Stag was an…
Working with Butler and Stag was an amazing experience working with some of the best estate agents making my journey and the process brilliant.
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