Beresfords Country & Village North reviews in Essex

Dear Chris Having read the contents of your recent review, I wanted to respond to you personally. Apologies that it has taken a while, but I have recently returned back to work from having an operation. Naturally, I was disappointed to learn that you have been unhappy with the way in which our Property Management Team progressed maintenance based issues linked to a faulty boiler. I have made a point of reviewing our file notes myself and my understanding is that the first issues were experienced in April of last year, just as the UK went into lockdown. We reported the problem to the landlord who confirmed that they wanted their own contractor to deal with the repair once it was considered safe for them to enter the property. In the meantime you were advised that, as a short-term fix, radiator valves could be used to control the heating, so at no time were you without heating or hot water. Our notes indicate that the landlord opted to meet you at the property themselves last year and discussed the issue regarding the boiler with you directly. Shortly thereafter the landlord instructed a contractor themselves and the matter was resolved once and for all in September. I appreciate the time taken to rectify the issues was longer than normal but considering the restrictions in place at the time due to Coronavirus and the landlords preference to deal with themselves I do feel it harsh to blame Beresfords for the delays as to a certain extent the matter was taken out of our hands by the landlord. To suggest there was ‘no management’ is unfair as our extensive file notes tell a different story as we were in touch with you on a regular basis throughout. Nonetheless, we always welcome constructive feedback from customers as it helps us improve our service overall so are appreciative of your feedback. Steven Bond Managing Director, Residential Lettings

Hi Emma I just wanted to reply to your review personally. As a business we invest heavily in staff training in the hope of delivering a consistently high level of service to our customers. I was pleased to read your comments about the service provided to you on this occasion, by our lettings team in Colchester but especially Sue and also Elaine, our Property Manager. I know they will be very grateful for your kind words. Steven Bond Managing Director, Residential Lettings

Hi Sue, I was pleased to read your positive comments following your dealings with our lettings team in Colchester, and in particular the level of service you received from Tessa. I am glad that you felt the whole process ran smoothly from start to finish, and it is great that you would not hesitate in recommending us to others. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Sue, I was pleased to read your positive comments following your dealings with our lettings team in Colchester, and in particular the level of service you received from Tessa. I am glad that you felt the whole process ran smoothly from start to finish, and it is great that you would not hesitate in recommending us to others. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Paul, Thank you for your 5 star award for the team at our Colchester office and in particular Oliver and Daniel, your main points of contact. Both are focused on providing the best possible customer care and will appreciate you sharing your experience. I am pleased you were impressed with the service received and hope we can assist you again in the future. Alison Horsley, Customer Service Manager

Hi Zaina I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Colchester. Steven Bond Managing Director, Residential Lettings

Hi Samantha I just wanted to thank you for leaving a review. I’m pleased that you have been happy with the service provided by our lettings team in Colchester and I know they will be very grateful for your 5 star rating. Steven Bond Managing Director - Residential Lettings Division

Hi Chris, Many thanks for the 5 award and positive comments for the team at our Colchester office. The team work really hard to ensure the transaction goes through as smoothly as possible, keeping all parties updated throughout the process. We appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Immi, Many thanks for the 5 star award for the team at our Colchester office and in particular Oliver and Richard, your main points of contact. I am pleased to hear you were impressed with the level of service received as I know how hard the guys work to ensure a transaction goes through to exchange. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Amy I really appreciate you taking the time to post your recent review. It was pleasing to read that we managed to progress your application through referencing very quickly and that you were able to move in within just a few days. I know that the landlord was also pleasantly surprised at just how quick we were able to get things done without compromising our referencing process in any way. It is great that you felt supported throughout and you are very happy in your new home. Steven Bond Managing Director - Residential Lettings

Hi Kelvin Thanks for posting your recent review. I know that Karen in our Property Maintenance department will be extremely grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Michelle, Many thanks for the great review for Daniel, Branch Manager at our Colchester office. Daniel is dedicated to providing the best possible customer care and will appreciate your 5 star award and recommendation. He will guide and support, keeping in regular contact as the transaction progresses. Thank you for sharing your experience. Alison Horsley, Customer Service Manager

Hi Rosemary, Many thanks for taking the time to post your 5 star award and kind comments for the team at our Colchester office. I am pleased to hear you were impressed with the level of service extended to you and thank you for sharing your experience. Alison Horsley, Customer Service Manager

Hi Rachel, Thank you for taking the time to leave such a great review for the team at our Colchester office. Your purchase would have been in very safe hands during these challenging times, from sale agreed through to exchange and completion. The team will guide and support throughout the transaction, keeping all parties regularly updated throughout the process. Thank you for the 5 star award and recommendation, we wish you every happiness in your new home. Alison Horsley, Customer Service Manager

Hi Robin, Many thanks for your 5 star award for Maria who is based at our office in Colchester. Maria works hard to provide the best possible customer service and will really appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Sophie, Many thanks for the great review for the team based at our office in Colchester. They are all focused on providing the best possible customer care and work hard to ensure a transaction goes through smoothy, keeping all parties updated throughout the process. Your 5 star award and kind comments are much appreciated, and we look forward to assisting you again in the future. Thank you for the recommendation. Alison Horsley, Customer Services Manager

Hi Afolabi Many thanks for your comments and overall star rating. Steven Bond MARLA MNAEA … More

Hi Nick Thank you so much for posting your review and taking the time to leave the related feedback. I'm glad that you found our staff receptive to your needs and I know they will be very grateful for your 5 star rating. Steven Bond Managing Director - Residential Lettings

Hi Salatiel, Many thanks for taking the time to post your 5 star award and kind comments for the team at our Colchester office. They are all focused on providing the best possible customer care, guiding and supporting from the first point of contact. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Thank you for posting your review. It's great that you have been happy with the service we have provided and that we were able to find you a clean and suitable property. We wish you all the best in your new home. Steven Bond Managing Director - Residential Lettings

Hi Phil, Many thanks for providing your feedback. It is great to read that you have been happy with the service provided to you, but especially by Joleen in our Property Management department, and I have no doubt that this will continue in your absence whilst overseas. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Isla Thanks for taking time out to provide your feedback and I’m pleased that your experience of dealing with us recently was positive. Steven Bond Managing Director Residential Lettings Residential Lettings

Having seen your recent review I was naturally very concerned at some of the comments made. As a result I searched for your details across our entire database and we have no record of having ever dealt with you. Therefore I can only assume you have other reasons for wanting to post such a derogatory review but of course should this not be the case then please feel free to contact me personally via sb@beresfords.co.uk I thought it would also be worth explaining that legally any dilapidation deposit retained by an agent on behalf of tenants has to be registered in a government approved scheme. The only time any of this deposit can be used is if tenants vacate a property and do not leave it in a similar condition as when they first moved in. In such instances any amount withheld will be a contribution towards any related works required and both landlord and tenant must confirm their acceptance of any such deduction in writing otherwise the matter is passed on to an independent adjudicator who will decide what amount if any, is to be retained from the deposit before the balance is sent back to the tenants. So an agent cannot simply take money as you have suggested! Hopefully this explanation should reassure anyone else reading this review that there is a proper process in place which protects a dilapidation deposit paid by tenants and in most cases the full amount is returned providing of course that tenants have abided by the terms of their Tenancy Agreement and looked after the property whilst in occupation. Steven Bond Managing Director, Residential Lettings

Hi Jon, Many thanks for the 5 star award and positive comments for the team at our Colchester office. The team are dedicated to providing the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager.