Beresfords Country & Village North reviews in Essex

Hi Natasha, Many thanks for the 5 star award for Oli and Carl from our Colchester office. I am pleased to hear you were impressed with the level of service received and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Lynda, Thank you very much for the 5 star review and kind comments for Tom who is based at our office in Colchester. I am really pleased you were impressed by the level of service extended to you by Tom, who is dedicated to providing the best possible customer care. He will guide you throughout the transaction, ensuring he is on hand to support at all times. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Corina, Many thanks for the 5 star award for the team at our Colchester office, and in particular Tom. The team all work very hard to provide the possible customer care and will very much appreciate your kind comments. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Julia Thank you for your 5 star review. I am pleased that you were impressed by the level of service provided by Dominique and our Colchester office and we really appreciate you taking the time to share your experience with us. Alison Horsley, Customer Services Manager.

Hi Maggie, Many thanks for the 5-star award for the team based at our Colchester office, and in particular Maria. They are all dedicated to providing the best possible customer care and will do everything within their power to ensure a transaction goes through to exchange and completion. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Many thanks for the great review for Sammy who is based at our office in Colchester. Sammy will really appreciate your 5 star review and positive comments as she is committed to providing the best possible customer care. I am really pleased you were impressed with the level of service received and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Touriya, Many thanks for your 5 star award for the team who are based at our office in Colchester, and in particular Sammy. The team will really appreciate you sharing your experience as they are all focused on providing the best possible customer care. They will keep all parties regularly updated throughout the transaction, from the first point of contact through to exchange and completion. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Sioux, So pleased to read that our lettings team in Colchester have been effective in sourcing you suitable tenants and have proved efficient throughout the … More

Hi Mitchell, Thank you so much for taking the time to post your 5 star award and kind comments for our Colchester office. I am really pleased you were impressed with the level of service received as the team work really hard to provide the best possible customer care. They will do everything within their power to ensure a transaction goes through smoothly, keeping all parties updated throughout the process. The team will very much appreciate your sharing your experience and look forward to assisting you again in the future. Thank you for the recommendation. Alison Horsley, Customer Services Manager

Hi Rachael, Thank you for taking time out to provide us with your feedback. I am glad that we have been able to show you suitable properties that meet your needs and we hope to be of further assistance to you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Bethan, Many thanks for the 5 star review and positive feedback for the team at our Colchester office. The team work hard to provide the best possible customer care and will really appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Many thanks Simon for the great review for the guys at our Colchester office and in particular Richard and Daniel, your main points of contact. The team pride themselves on the quality of their customer care, from the first point of … More

Hi Sylvester Thank you for posting your recent review regarding our lettings team in Colchester. We all appreciate your kind words and 5-star rating. … More

Hi Richard, Apologies for the delay in responding to your review. Having just been alerted to your comments made within, I am naturally concerned and disappointed. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, I can confirm our internal notes appear to outline a different view to your own with regards to how events unfolded throughout this transaction. I understand we marketed your property at the price you requested which was above our recommendation. Feedback gained from viewings which took place, also indicated the property to be overpriced. You previously marketed unsuccessfully at the same level with other agents before us, this again would indicate the property to be priced above market value. I do hope your next agent is able to achieve interest at the level you require. Our live chat facility has proved to be extremely popular and we do all possible to answer every enquiry promptly. We offer a personal service with property professionals on hand to assist with any enquiry. Every message is followed up with an email if we are unable to respond. Should you wish to discuss the matter further, please contact me on a.horsley@beresfords.co.uk. I look forward to hearing from you. Alison Horsley, Customer Services Manager

Hi Rick, Many thanks for the 5 star award for the team at our Colchester office, and in particular Maria. I am pleased you were impressed with the level of service extended to you and thank you for sharing your experience. Your kind comments are much appreciated, we look forward to assisting you again in the future. Thank you for the recommendation. Alison Horsley, Customer Services Manager.

Hi Oana Thank you so much for posting your review. I am pleased that Hannah has provided you with an efficient and professional service during your recent dealings … More

Hi Esme I just wanted to thank you personally for posting your feedback and I’m pleased you found our staff both helpful and efficient. I know Dominique will be particularly pleased to read your comments. Steven Bond Managing Director, Residential Lettings

Hi Kataran I wanted to thank you personally for leaving your recent review. Our staff will always try to accommodate client requests and I’m pleased that on this occasion our lettings team met your expectations. I know they will be very grateful for your kind words and 5 star rating. Steven Bond Managing Director, Residential Lettings

Hi Gary, Many thanks for the 5 star review for Sammy who is based at our Colchester office. Sammy is dedicated to providing the best possible customer care and will really appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Many thanks for the 5 star award and positive comments for Tom who is based at our office in Colchester. Whilst the last year has certainly been challenging, your sale would be been in very safe hands with Tom. He will do all possible to ensure a transaction goes through to exchange and completion, keeping all parties regularly updated along the way. Tom will very much appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Dear Aaliya I have read your recent review and am naturally concerned and disappointed with the comments made within. Following a detailed review of the relevant file, our internal notes appear to outline a completely different view to your own in terms of how events unfolded throughout this transaction. These notes are recorded in real time as matters progresses and cannot be amended thereafter. Therefore I would be keen to discuss this matter with you in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on 01245 397499 during normal office hours. Alison Horsley

Hi Joe Thank you so much for taking the time to post your recent review. I was pleased to read your positive comments about our lettings team in Colchester. I have always believed that they are a 'cut above the rest' but it is nice when clients actually reinforce this. Steven Bond - Managing Director Residential Lettings

Hi Lorna, Many thanks for the 5 star award and kind comments for Maria who is based at our office in Colchester. Maria is focused on providing the best possible customer care and will really appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager