Beresfords Country & Village North reviews

Hi Heather, Thank you for taking the time to post your 5 star award for Daniel and his team at our Colchester office. With many years of experience, Daniel would have been perfectly placed to tailor a maketing strategy to generate maximum interest and price for your parents house. It is pleasing to hear the team have now secured a sale on the property and can assure you, you will be in very safe hands as the sale progresses. Your kind recommendation is much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Darrell, Many thanks for the 4 star award for Daniel Buck, Branch Manager at our Colchester office and Richard Gennings, Mortgage Advisor with Flagstone Financial. You will have been in safe hands with your purchase as both are dedicated to providing the best possible customer care. Daniel will do everything within his power to match people to suitable property whilst Richard will source the most suitable and cost effective mortgage products for his clients. The guys will guide and support throughout the process, keeping in regular contact through to exchange and completion. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

Many thanks Jordan for the great review for Oli who is based at our office in Colchester. Your transaction would have been in very safe hands as Oli is focused upon providing the best possible customer care. He is proactive in his approach and will do everything within his power to ensure a sale goes through smoothly. From the first point of contact through to exchange and completion, he will guide and support whilst keeping all parties regularly updated. Your 5-star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Michael, Many thanks for the 5 star award for the team at our Colchester office. The guys work really hard to provide the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the process, keeping in regular contact with all relevant parties. I am pleased to hear you were impressed with the service extended to you and thank you for your kind recommendation. Alison Horsley, Customer Service Manager

Hi Alysia Thank you so much for your recent feedback. I was pleased to read that Hannah has been helpful and informative during your recent dealings with her whilst searching for a suitable property to rent. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you Laura for taking the time to post your 5 star award for our Colchester office and in particular Oliver and Daniel, your main points of contact. The team all work proactively and it is pleasing to hear they found you a suitable property to purchase which they progressed through to exchange and completion within a short space of time. Your kind comments are much appreciated, we wish you many happy years on your new home. Alison Horsley, Customer Service Director

Hi Ella, Thank you for taking the time to post your 5 star award and kind comments for our Colchester team and in particular Richard, your main point of contact. Richard is focused on delivering the best possible care and works proactively to ensure the sales process goes through smoothly. He will guide and support whilst keeping in regular contact with all relevant parties, overcoming any issues that may arise as the transaction progresses. Your recommendation is much appreciated and we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Having read the contents of your recent 1-star review, I have subsequently conducted some internal investigations and wanted to reply personally. We do not deny that the referencing we undertake via a third-party specialist on prospective tenants is comprehensive. Ultimately, we act for landlords who instruct us to ensure that any tenants being considered for a tenancy are able to pay their rent on a regular basis, based on the relevant criteria submitted prior to the commencement of any tenancy. Without going into too much detail on this review platform, what I can say is that the information that was provided by you to us initially as part of the tenancy application process which includes referencing, transpired to be somewhat different to what the referencing specialists discovered after undertaking their standard checks. Furthermore, a reference received from a significant managing agent from a previous tenancy confirmed that you had outstanding rent arrears. It was for these reasons that your application for a tenancy was declined. In such instances we would consider it inappropriate for us to recommend any tenant to one of our landlords who was not fully transparent with the information they provided to us initially, and where they had not paid their rent as agreed on their previous tenancy. In terms of us refunding the initial holding deposit back to you, our personnel incur significant time in processing an application and where initial information provided by prospective tenants is incorrect, and as a result they fail referencing, the holding deposit is retained to cover associated costs. Steven Bond Managing Director - Residential Lettings

Hi Janet, I just wanted to respond personally, having read the contents of your recent review. It's great that you have been one of our clients in Colchester for 9 years and we very much appreciate all the business that you have provided to us over that period of time. I am glad that Tessa and the rest of her lettings team have consistently delivered positive results for you and know that they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Many thanks Rachel for the fantastic review for the team at our Colchester office. With many years of experience between them, you would have been in very safe hands as they would have been perfectly placed to overcome any issues that may have arisen as the transaction progressed. The team pride themselves on the quality of their customer care and will guide and support throughout the journey, working proactively whilst keeping in regular contact with all relevant parties. They will appreciate your 5 star award and look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

Many thanks Phillip for your 5 star award and positive comments for the team at our Colchester office. It is pleasing to know you were impressed with the level of service extended to you and we appreciate you sharing your experience. … More

Hi Chinwenndu Thank you for your recent feedback regarding the service you have received from Hannah at our lettings office in Colchester. I am pleased that you have found her to be professional and helpful throughout and I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Anna, Many thanks for your 5 star award for Olivia who is based at our Witham office. Olivia will do all possible to match people to suitable properties, guiding and supporting throughout the process. She will be pleased to know you have been impressed with the service she provided and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Many thanks Nicola for the fantastic feedback for Oli who is based at our Colchester office. Oli prides himself on the quality of his customer care, guiding and supporting from the first point of contact. He will appreciate your 5 star … More

Many thanks Melissa for the great review for Richard who is based at our Colchester office. Richard prides himself on the quality of his customer care and will do all possible to ensure a sale goes through to completion, guiding and supporting whilst keeping in regular contact with all parties. He will appreciate your 5 star award and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Maria, Thank you so much for posting your review. It's great that you have been working with us closely for some time now and that … More

Many thanks for the great review for the team at our Colchester office and in particular Richard and Oli, your main points of contact. The team pride themselves on the quality of their customer care and will go the extra mile to ensure our clients are catered for. From showcasing your property to agreeing a sale, they will guide and support throughout the journey, keeping all parties updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Jeremia Thank you for posting your recent feedback. I was pleased to read that you found Hannah to be helpful and professional during your recent viewing of a property and was able to answer any questions you had. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

Hi Julia Thank you for providing us with your feedback. In our capacity as an agent we will always advise landlords in terms of how they should market their property for rent. However, in some instances specific landlords prefer to adopt their own ideas. Notwithstanding this, we have provided this particular landlord with feedback from all prospective tenants that have viewed the property. Can we take this opportunity to thank you for sharing your thoughts in this instance. Steven Bond Managing Director - Residential Lettings

Hi David I really appreciate you taking the time to post your recent review. I was pleased to read that we were able to make the process of renting your property as stress free as possible, and it is great that you were impressed with the service provided from start to finish. I am sure that our Property Manager will now look after you and your investment throughout this new tenancy. Steven Bond Managing Director - Residential Lettings

Hi Helen, Thank you for taking the time to post your 5 star award for Oliver and the team at our Colchester office. It is pleasing to hear you have been impressed with the level of service provided as I know how hard the team work to ensure a sale goes through as smoothly as possible. The team will guide and support throughout the process, keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Toby, Many thanks for the great review for Maria who is based at our Colchester office. Maria is focused on providing the best possible customer care, from the first point of contact onwards. She will guide and support throughout the process whilst keeping all parties regularly updated. Your 5 star award and recommendation are much appreciated. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Andy, Many thanks for sharing your recent experience with the team at our Colchester office and in particular Alex and Aimee. The team all work hard to provide the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support every step of the way, keeping all parties regularly updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Trisha Thank you for your recent review. It's great that our lettings team in Colchester assisted you efficiently and that your experience of viewing properties with us has been an enjoyable one. We are glad to be of assistance in helping you find a suitable property. Steven Bond Managing Director - Residential Lettings