Trusted Agent profile · Essex
★★★★★
805 reviews across 2 platforms
2 High Street, Brentwood, Essex, CM14 4AB
Bairstow Eves's office in Essex, at 2 High Street, is rated 3.3 out of 5 across 805 reviews on two platforms, including 209 Google reviews rated 4.8.
Every review we hold for the Essex office, from every platform, shown as written. First names only.
5/5
GoogleEllisha, Paul and the team really helped us with the purchase of our new home in a difficult time. Would recommend.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleEllisha Cox has been great from start to finish. Thank you for all your help!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotMs Sophie Buckthorpe
Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie
5/5
GoogleA simply fantastic estate agency. They are persistent, hardworking and are determined to do the best they can for the customer. I highly recommend using them for selling, buying or letting!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotput the phone down on me after hearing…
put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless
1/5
TrustpilotCorrupt Liars
Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.
5/5
TrustpilotGreat service
My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.
5/5
TrustpilotProfessional, Efficient & Friendly staff (Rainham Branch)
Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.
1/5
TrustpilotKEEPING MY 3500 GBP (deposit & partial rent) for no reason
Partial rent & deposit is still not paid to me in more than 100 days after leaving the rented property on 31st March 2024. I had to leave the rented property early to move to mortgaged house. I have paid them 1500 GBP their non-sense early contract exit and property ad fees; still they are shamelessly keeping my partial rent (paid rent for full month April) and deposit of 2000 GBP, which is nearly 3500 GBP. I was not expecting their service to be the worst in the market. I am going to report to property ombudsman for sure. NO ONE SHOULD USE THEIR DISGUSTING SERVICES.
5/5
GoogleVery happy with the service the lettings team have provided in letting my buy to let property after speaking to Steve the manager who went up later that day to take photos, the listing was on right move that night. Juliet and Katie then did a great job vetting potential applicants and had the property let that weekend. Would throughly recommend.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI can’t fault Lauren😊 sales negotiator…
I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren
5/5
GoogleJuliet was fantastic the entire time we rented via BE. Suggest you request her as your agent!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGood professional service received from Steven Warner and his team. Juliet was really helpful with her assistance. I would highly recommend the letting division of the branch.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNot real good approach
1/5
TrustpilotI would advise everyone to avoid …
I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.
1/5
TrustpilotMoved out of a rented property…
Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!
1/5
TrustpilotWish I used an alternative agent.
Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.
1/5
GoogleDisgusted with the service, continuously contacted another contact instead of myself and changed two appointments without informing me. Now change my house valuation viewing a whole week later than originally planned without consulting myself, sat waiting at home for no one to show wasting my time.
Hi Jenna, we apologize for the inconvenience you experienced. We understand your frustration and would like to address this issue promptly. Please contact review@countrywide.co.uk to discuss this matter further. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotOne of worst letting agent
One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.
1/5
TrustpilotAdvertised flat for sale with a alloted…
Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies. The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing! Avoid this company, they talk the talk but never follow through.
5/5
TrustpilotSuperb communication and prompt…
Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.
5/5
GoogleElisha and the team were super efficient and helpful. Great service thank you!
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
5/5
GoogleI have recently taken up renting through Bairstow Eves, amazed by their excellent service. Appreciate they go through rigorous safety checks before letting which made me comfortable to move into the property. I have specifically interacted with Juliet Townsend, she was very nice and helped us go through the process smoothly.I would definitely recommend to others for a better experience.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's Essex office has 805 reviews across two platforms: 209 on Google, 596 on Trustpilot (across the whole business).
Bairstow Eves Essex is rated 3.3 out of 5 across all 805 reviews, and 4.8 out of 5 on Google from 209 reviews.
Bairstow Eves Essex, 2 High Street, Brentwood, Essex, CM14 4AB.
