Bairstow Eves reviews

★★★★★ 2/5

Trustpilot

Poor quality viewings and service

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

SK · 3 June 2026

★★★★★ 5/5

Trustpilot

Professional and committed

We couldn’t have hoped for a better estate agent than Bairstow Eves. We had top class service - professional, friendly, diligent and 100% committed. Jane Crosland guided us expertly through the process of selling our family home, gave brilliant advice and her experience in pricing and marketing were invaluable (and spot on). We were lucky to be in safe hands with Jane. Throughout Rob, Donna and Tom kept us fully updated on every step of the sale and took time to answer all our questions promptly. We were delighted with the outcome and would recommend Bairstow Eves to anyone looking for a successful, stress-free sale.

V · 2 April 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service, they come across very professional when they value the house, but once its on the market the staff are unhelpful and take days to answer emails. The details were incorrect online as it was put live without us agreeing the details, the pictures were awful and the one thing we did make them change. There has been no effort to sell the house, only having one viewer in two months. Only to find out that the contract is for 4 months too, devastated. Stay away from this company.

JG · 16 March 2026

★★★★★ 5/5

Trustpilot

Being an overall national company the service has been a great start

Being an overall national company, the service i have received from the Witham Branch has been nothing but fantastic so far as in the starting stages. The credit goes to Lauren through her empathy into what is a very complex situation and has pulled the team together to make this an easy process. Her style of keeping you updated on the whole process is exceptional and ensures the correct people get involved with the understanding behind it.

Zoe · 21 March 2026

★★★★★ 1/5

Google

DO NOT EVER DEAL WITH THIS COMPANY!!! They are the worst of the worst. No one ever comes back to you, and all they care about is taking your money while doing absolutely nothing in return. The level of incompetence and neglect is shocking. I have three small children, and they have left us without a working toilet, which is a serious environmental health hazard. Despite paying all my rent upfront, I have been completely ignored. I have sent over 12 emails, and not a single one has been responded to. No updates, no explanations, just silence. When I try to call, no one is ever available. On the rare occasion that I do get through, I am promised a call back that never happens. Not only do they ignore me, but they also ignore my landlord, making it absolutely impossible to get anything resolved. Even my landlord is frustrated and unable to get answers from them. It’s clear they have no interest in actually managing properties or helping tenants just taking people’s money and running. This company lies, avoids responsibility, and treats both tenants and landlords with absolute disregard. The service is disgraceful, and I wouldn’t wish this experience on anyone. If you’re thinking of dealing with them, DON’T! Save yourself the stress and money and go elsewhere. Updated: There has been numerous emails sent to the email you are saying. Still no reply. I will upload email trails that date back nearly 1 year to date.

Aaron · 20 March 2025

★★★★★ 5/5

Google

Great services provided by an accomplished team , in particular Katie, Bethany and James who are always very proactive in all requests. Strongly recommend them if you want to rent out your property rapidly with no hassle or issues.

Dora · 2 April 2026

★★★★★ 5/5

Google

Eden has been super helpful with finding my dad a place to rent. She has been professional, communicative, friendly and proactive. I would have no hesitation recommending her to anyone who is looking for a flat to rent or to anyone who has a flat to rent out. Thank you for making the process so smooth Eden!

Kish · 24 August 2025

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 1/5

Google

Very frustrating experience. Time and money wasted. For future tenants: I would strongly recommend confirming that the agent has the keys and has successfully accessed the property before you set off. I had a viewing booked for 9:45am on Monday. At 9:41am, just four minutes before the appointment, I received a call saying they were unable to access the property and needed to reschedule. This was very disappointing as I had already arranged my morning around this viewing. They also called me at 9:24am when I was on the train. Still saying see you soon. Until last minute. They are waiting you arrive at the site instead of telling you earlier.

Sean · 16 March 2026

★★★★★ 5/5

Google

I had the pleasure of interacting with Eden Wrightson during my property letting process as a tenant, and I couldn't be more satisfied with the experience. Eden was incredibly helpful every step of the way, professional, attentive, and always ready to address any questions or concerns. Her knowledge and dedication made the entire process smooth and stress-free. I highly recommend her to anyone seeking reliable support in property letting. Thank you, Eden, for your outstanding assistance!

Faizan · 4 December 2024

★★★★★ 5/5

Google

Great service and hospitality as well as professionalism. Made the process very easy with your best interest in mind. Thank you Beth, Katie and James!

Kelly · 2 April 2026

★★★★★ 5/5

Google

Great experience with this estate agent professional, responsive, and easy to deal with. Special thanks to James Hawksbee, who was fantastic throughout. Highly recommend..!!

Yule · 2 April 2026

★★★★★ 5/5

Google

Bethany has been outstanding with helping us from start to finish, she made it such smooth process in such a short amount of time, highly recommend

Russell · 16 March 2026

★★★★★ 5/5

Google

Bethany was a great help working both enthusiastically as well as professionally when helping me find a new home - couldn't recommend her highly enough!

Joshua · 16 March 2026

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 1/5

Google

Eden is abrupt and rude Estate Agents tend to seemingly hire these types which do nothing to enhance their reputation-do not use

John · 16 March 2026

★★★★★ 1/5

Trustpilot

Very unprofessional rental agent

Very unprofessional rental agent. Very doggy. Said I failed my reference when after just 2 days. I provide 2 bank details which one was my salary account and they intentionally did use the salary account. Came back and said the other accounts doesn't have trace of income.They told me the Landlord is going with someone else. Please for anything you do, don't use them except you want to lose your holding deposit or they might make life a living hell for you even if they give you the house. They can do anything for money these lot.

Olumide · 23 May 2025

★★★★★ 5/5

Google

My renting experience was excellent. Katie and her team were professional and a pleasure to deal with!

Anna · 16 March 2026

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.

H · 2 July 2026

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 5/5

Google

I was purchasing only, but found the branch to be helpful, and easy to get hold of/get passed to the right person or called back quickly. Ellisha was the agent overseeing the sale/purchase. She was very promt at replying to emails or calling with information. She was particularly helpful toward the end of the process and liaising with both sets of solicitors with a lot of time pressure at the end. I also used the mortgage broker service run from the same office with Countrywide Mortgages. Sherrel was incredibly helpful, as I was a first time buyer, so didn't understand the process much. She was friendly, and answered questions quickly and clearly. Again the end of the process was much smoother due to Sherrel liasing with the Lender.

Nathan · 16 June 2023

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Google

I’ve now used Bairstowe Eves for two years running and would highly recommend them. I’ve been dealing with James (Lettings manager) and can’t thank him enough for helping us let our property. He goes over and beyond and genuinely has your best interests. He also has been a pleasure to work with!

Radhika · 26 March 2026