Bairstow Eves Essex reviews

★★★★★ 2/5

Trustpilot

They need to learn Property Ombudsman code of conduct.

We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!

Mrs · 2 October 2026

★★★★★ 5/5

Google

Excellent service from start to finish. Bethany was extremely helpful, responsive, and knowledgeable. She made the entire experience smooth and straightforward.

Paula · 11 May 2026

★★★★★ 5/5

Google

Great service and hospitality as well as professionalism. Made the process very easy with your best interest in mind. Thank you Beth, Katie and James!

Kelly · 2 April 2026

★★★★★ 5/5

Google

Great experience with this estate agent professional, responsive, and easy to deal with. Special thanks to James Hawksbee, who was fantastic throughout. Highly recommend..!!

Yule · 2 April 2026

★★★★★ 5/5

Google

Bethany has been outstanding with helping us from start to finish, she made it such smooth process in such a short amount of time, highly recommend

Russell · 16 March 2026

★★★★★ 5/5

Google

Bethany was a great help working both enthusiastically as well as professionally when helping me find a new home - couldn't recommend her highly enough!

Joshua · 16 March 2026

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?! I have heard they are going into liquidation which could be the reason, either way it is not a good service. Good luck to those selling their houses with them, you might want to review your contract and use elsewhere!

Bev · 4 September 2026

★★★★★ 5/5

Google

Bairstow Eves have managed a property that we own for several years. Whenever we have had issues they have handled them swiftly, and Katie Rocke in particular, is an absolute asset to the company. She handles queries and problems professionally and promptly.

Tracey · 4 October 2026

★★★★★ 1/5

Google

Eden is abrupt and rude Estate Agents tend to seemingly hire these types which do nothing to enhance their reputation-do not use

John · 16 March 2026

★★★★★ 1/5

Trustpilot

My experience with this letting agency…

My experience with this letting agency was extremely disappointing. I paid a holding deposit for a property and expected clear communication throughout the referencing process. Unfortunately, I received very little communication and had to repeatedly contact the agency myself to find out what was happening. What I found particularly disappointing was that I was not contacted to be informed that my referencing had failed. I only found out after I personally managed to get through to them. My calls were not being answered, and I eventually had to call from a different number before someone answered. The manner in which the situation was handled also left me feeling that I was not treated with the level of professionalism or courtesy I would expect from a letting agency. I am now trying to resolve the issue regarding my holding deposit. I understand that referencing can sometimes be unsuccessful, but I believe applicants deserve clear communication, timely updates and respectful treatment throughout the process. Overall, I am very disappointed with my experience and would encourage anyone considering using this agency to make sure they fully understand the holding deposit terms and what happens if referencing is unsuccessful.

Bolajoko · 19 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Rainham Team

We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process. Buying a property can be stressful, but the Rainham team made the experience much easier by keeping us informed, responding promptly to our questions, and going above and beyond to assist whenever needed. Their patience, honesty, and attention to detail really stood out. We truly appreciate the support and guidance provided from the initial stages right through to completion. We would highly recommend Bairstow eves countrywide LTD to anyone looking for a reliable and professional estate agency / Mortgage advisor Thank you, Teddy, Hamza, Sean and Rainham team for all your help and for making our property purchase such a positive experience!

Francis · 12 August 2026

★★★★★ 5/5

Trustpilot

Bairstow eves Billericay

Bairstow eves Billericay We have been through a difficult process in selling a property but the exemplary approach and professionalism of Matthew Davies and Tina Fernandez helped considerably in achieving sale completion. The team at Billericay is a credit to the company.

Customer · 23 May 2026

★★★★★ 1/5

Trustpilot

Very unprofessional rental agent

Very unprofessional rental agent. Very doggy. Said I failed my reference when after just 2 days. I provide 2 bank details which one was my salary account and they intentionally did use the salary account. Came back and said the other accounts doesn't have trace of income.They told me the Landlord is going with someone else. Please for anything you do, don't use them except you want to lose your holding deposit or they might make life a living hell for you even if they give you the house. They can do anything for money these lot.

Olumide · 23 May 2025

★★★★★ 5/5

Google

Beth was extremely polite, competent & professional when assisting me

Alison · 11 May 2026

★★★★★ 5/5

Google

My renting experience was excellent. Katie and her team were professional and a pleasure to deal with!

Anna · 16 March 2026

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least. 3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.

H · 2 July 2026

★★★★★ 5/5

Google

Amazing experience. Ellisha looked after us the whole way through as first time buyers. She was responsive, effective, friendly and kind. Buying your first home is really daunting, but she made it feel a happy safe assured process. Thank you xx

L · 11 August 2026

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 5/5

Google

I was purchasing only, but found the branch to be helpful, and easy to get hold of/get passed to the right person or called back quickly. Ellisha was the agent overseeing the sale/purchase. She was very promt at replying to emails or calling with information. She was particularly helpful toward the end of the process and liaising with both sets of solicitors with a lot of time pressure at the end. I also used the mortgage broker service run from the same office with Countrywide Mortgages. Sherrel was incredibly helpful, as I was a first time buyer, so didn't understand the process much. She was friendly, and answered questions quickly and clearly. Again the end of the process was much smoother due to Sherrel liasing with the Lender.

Nathan · 16 June 2023

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Google

I had the best experience working with Katie, Beth and James. Such a hands-on and proactive team, very transparent and accommodating throughout the property journey. Thanks to you all for being so wonderful!

Amna · 11 August 2026

★★★★★ 5/5

Google

I’ve now used Bairstowe Eves for two years running and would highly recommend them. I’ve been dealing with James (Lettings manager) and can’t thank him enough for helping us let our property. He goes over and beyond and genuinely has your best interests. He also has been a pleasure to work with!

Radhika · 26 March 2026