Bairstow Eves Essex reviews

★★★★★ 1/5

Trustpilot

Do not deal with them

Do not deal with them. Extremely unprofessional and rude staff. A lady named Diana was meant to help view a property. She was on the phone the whole time. She got off her car while on the phone barely said hello and just open the door to the property. I liked the property but she was still busy on the phone and barely answered any of my questions. I liked the house and asked for an application but since she was too busy on her phone the whole time she never paid attention and never sent me an application. I called their office to ask for the application they said Diana will email one to me in an house which she never did. The next morning she tells me the property is gone. Horrible experience.

Rahmat · 2 September 2021

★★★★★ 5/5

Google

I want to thank Steven and Juliet for their excellent service. They are professional,helpful and positive. Steven was on top of everything and always available for communication. I would highly recommend them.

Marija · 16 June 2023

★★★★★ 5/5

Google

Great dealing with Bairstow Eves! Lovely, helpful team who have helped me out in a crisis. Thank you all!

Lesley · 20 December 2025

★★★★★ 1/5

Trustpilot

Please research who you sell with

As a buyer I am left thinking do they actually sell any properties. People please do your research before you sell with these people. I asked if I could put an offer in a house and all they were interested in was my property. I had to call back to say you didn’t take any figures from me. I offered full asking price. Within hours I had a sales person call and pressured me for over an hour giving me quotes for conveyancing solicitors for buying and selling then was saying she will give me a discount for selling as I’m buying with them…. 1.2% I said I’d rather sell it myself and then they were horrid. They said they would call back twice and never did and no apology. I offered full asking price my offer wasn’t accepted. There was another buyer but would not say their position or if they offered more or less than me. I feel they are playing a game and not genuine at all. It’s an absolute disgrace to treat people in this manner please do your research before dealing with these people. Southend branch.

Sarah · 29 June 2021

★★★★★ 1/5

Trustpilot

The absolute scummiest

The absolute scummiest, worst agent in the world!... I was warned about these clowns some years ago from somebody who had a horrific experience with them... I gave them the benefit of the doubt as they were the agent of a rental property, against my instinct and a BIG MISTAKE!!!... The evening before move I was contacted by phone & told the agreed move would not be going ahead following day as they had failed to get electrical certificate completed - Despite the fact that they had had several months to prepare the property and there was a chain of several families who were reliant on the move date to avoid homelessness!!!!.. This was also in the middle of the pandemic and caused significant distress, messing about families lives & messing about removal companies, making the move significantly more stressful! They treat tenants like scum and I have been spoken to like a piece of dirt on the bottom of their (very ugly) shoes!...The agent turned up very late and scruffy, with a cigarette hanging from his mouth to hand over the keys, causing distress to my cats, who had already endured a stressful journey in the car and had to then sit in the car in the summer heat, whilst he insisted on testing all of the extremely loud smoke alarms & refused to hand the keys over until I had signed & initialled over 100 pages of an inventory, that he refused to allow me to check and send back in my own time....The property was left for me in a filthy condition (I am also vulnerable & high risk for Covid), also full of furniture when the agreement was for unfurnished. There were mouse droppings, dirty toilets/carpets/floors/ rubbish bags everywhere & needles/pins scattered all over the carpets, which could have killed my pets. The slumlords harassed & threatened me from day 1, including getting their neighbour friend to verbally abuse & threaten me and a malicious 999 call made to the Police in an illegal attempt to break in. No working gas cooker, dishwasher, shower, TV aerial & the agent did absolutely NOTHING to rectify. Was told a tenant (paying over £1000 per month) was not entitled to a working TV aerial, as is apparently not an essential item and was told to pay for it myself!....Was threatened repeatedly by agent, & they even had the audacity to claim it was apparently all my fault....Retaliatory, illegal S21 eviction notice served and refusal to deal with any formal complaint. They have caused substantive damages to health, finances, business, credit - Repeated threats of bailiff eviction & court action. Absolutely DISGUSTING PIGS... Have caused intentional, tremendous distress & damages!..... Have even gone to the CEO and they are the most corrupt, ignorant. incompetent, deluded, nasty bullies I have ever known!... Whether you are a tenant or landlord, PLEASE AVOID these CLOWNS like the plague, as they are incapable of acting in either parties' best interests and should be struck off!...

C · 18 June 2021

★★★★★ 5/5

Trustpilot

Thank you Karl!!!

My friends and I have been renting the same flat for the last 3 years. Along them not everything was perfect with the agency in general. But, we must say that Karl McWilton, from Bairstoweves Bow, has always been very reassuring. One of the best agents we've ever met.It sounds silly, but not all people who work in an agency, actually make an effort to help both sides ( landlords and tenants ). We have some really bad experiences, but with Karl we know he would always try to help us if possible.Thank you Karl!!!

Giulia · 9 June 2021

★★★★★ 5/5

Google

We experienced excellent service from the team but especially Sally who was extremely helpful throughout our whole process. Sally pulled out every stop to ensure the process of our flat rental went as smoothly and quickly as possible. Thank you Sally, for making what could have been a stressful time seem so easy! Would highly recommend!

Phillipia · 17 June 2018

★★★★★ 5/5

Google

I want to extend my gratitude to Ellisha , Sherrel (Mortgage Broker ) and the team for the excellent service throughout my selling and buying process, even though there was several obstacles , Ellisha worked really hard and kept up with the challenges and was always supportive when things got stressful. Thanks to them I’m now enjoying my new home.

L · 29 July 2024

★★★★★ 1/5

Trustpilot

PROSPECTIVE TENANTS PLEASE READ TILL…

PROSPECTIVE TENANTS PLEASE READ TILL THE END. As tenants, to say that we had the worst experience with Bairstow Eves would be an understatement, exasperated further by a tyrant landlord. First of all, they have a 20 odd page long tenancy agreement with a clause for anything and everything, making us feel very nervous about signing it. The agent who took us to the property on our first day didn't have a clue about anything in the house and just left us to it. We had several issues with the poorly maintained house right from the off; it wasn't fit to be on the market at all, made even worse by the fact that it was given to us damp, filthy and full of junk. They don't inspect the property and ensure that it's fit for habitation before putting it up for rent but expect it to be given back to them in an immaculate condition with no wear and tear. Coupled with the fact that we had a landlord who tried to blame us for everything, none of the issues we raised were taken seriously and we were made to feel like criminals in what was supposed to be our home, despite never once falling behind on rent and taking good care of the property. We already knew our deposit was in danger and lo and behold, the moving out pictures were taken by Bairstow Eves as opposed to the moving in pictures that are by an independent party. These were a lot more detailed and picked up even the tiniest of marks which were present before we occupied the property. Luckily we had taken our own moving in pictures and left the house in a far better condition than we were given it in so we were able to disprove most of their claims. The deductions from our deposit was calculated in such a nonchalant way that it magically dropped from £100 to £50 to £20 upon raising a dispute. Further to this, they told us a BLATANT LIE (in writing) that any deduction from the deposit under £100 was not disputable, a claim that was rubbished by MyDeposits. Even the final £20 was deducted for no clear reason and they threatened us by refusing the release of the remainder of our deposit (which isn't just a measly amount) until we agree to it. We didn't have the time or energy to argue with them any longer and gave in. If that's not unprofessional, I don't know what is!We read terrible reviews about the company on Trust Pilot prior to renting (specifically by tenants PLEADING not to go with them!) but brushed them aside because we really liked the property - the biggest mistake of our lives! So bad was our experience that we vacated the property with a never-again attitude and when it came to buying our own home, we steered well clear of houses advertised by Bairstow Eves & Frank Innes despite it ticking all our boxes! No tenants deserve to be treated with such disrespect and made to feel so worthless just for not owning a home. They fully seem to side with the landlord and scrutinise every move of the tenants, trying to squeeze out every last penny from the deposit. We still bear the emotional scars of this horrible tenancy two years on and it took us a long time to ever trust another estate agent or landlord. However, we came across such amazing people later on that it would be unfair to brand every estate agent or landlord in the same way. If anything, it made us realise just how bad we were treated because we genuinely thought this was the norm.Bairstow Eves and a few other big names like Frank Innes all operate under the agency Countrywide and follow such unprofessional and unethical trade practices so please guys, don't make the same mistakes that I made!TLDR: DO YOURSELF A FAVOUR AND STAY AWAY FROM THIS COMPANY IF YOU VALUE YOUR RIGHTS AS A TENANT OR YOUR DEPOSIT.

Vsherlz · 26 April 2021

★★★★★ 1/5

Trustpilot

My terrible experience

Me and my girlfriend we rented a flat around tree weeks ago with this agency! When I saw the flat it was old but I didn’t looked at detail! When we moved in we realized how dirty it was ! We spent over 4 hours just for clean the kitchen! There was oily fat stuck underneath the fan and cupboards all the drawers was so dirty and with food like cooked rice left over! When I saw the flat the mattress was covered but when we moved in we saw the mattress and we couldn’t sleep in because it was so dirty and full of marks we didn’t have any choice that buy a new one ! Also the sinck in the kitchen is licking,the toilet seat is broken, the shower doesn’t work we have to trouw water on our body because there is no water coming out from the phene shower, radiator in the leaving room doesn’t work so we are basically without heat in the leaving space! Now after tree weeks no one of this problem as been sort out! I leave you judge my experience with this state agency! We looking forward the day we can leave this property! Please avoid this state agency!

Orlando · 17 March 2021

★★★★★ 5/5

Trustpilot

Baristow eves southend is Best agency in UK

My husband and I are new to this country, and we struggled for a long time to find a home. We visited many letting agencies, but none of them were very helpful. One day, we decided to take a chance and visit Bairstow Eves Southend, and that decision changed everything.

Ethean · 16 December 2025

★★★★★ 5/5

Google

Misha provided a fantastic service in getting our mortgage application through. From start to finish she insisted on working outside of her contracted hours where necessary and did everything she could to get the application approved. Couldn't recommend anymore!

Jack · 12 May 2025

★★★★★ 5/5

Trustpilot

Would just like to say a huge thank you…

Would just like to say a huge thank you to the sittingbourne team of Kelly,Paige and Charlie for all their hard work and dedication that went into selling my house.They really are a top team that are with you though every step of the way.The process of selling a house can at times be stressful but with the team from sittingbourne they guide you though the process with every inch of professionalism.So thank you to Kelly and the girls and all the sittingbourne Team.If your selling a house Bairstoweves are the Estate Agents to choose.Amber Kennedy

Amber · 30 January 2021

★★★★★ 1/5

Trustpilot

SCAM SCAM SCAM - AVOID

This company ruins people's lives. Shame there is not a Zero Star. After making an offer on a property being sold by Bairstow Eves and getting it accepted, we proceeded to instruct our conveyancers to do the searches on the property. Once the searches were complete and the mortgage also got approved by the bank, Bairstow Eves came back to say someone else has made a higher offer and put pressure on us to increase our offer. We were shocked because we were told that our initial offer had been accepted. Nonetheless, we increased our offer by £7,000 and was told our new offer had again been accepted. When we queried the agent on why the property was still showing online as "for sale", they told us it was an error and they will update it. That never happened. When we were expecting to complete the sale and exchange contracts, Bairstow Eves came back again to tell us that the seller once again wants more money because someone else had offered £3,000 more than our second offer. Now how can someone else make an offer on a property which has been sold (subject to contract)? How can you make someone start searches on a property that you know full well you won't be selling to them?We pulled out of the sale after that and had to quickly find another property to avoid losing the approved mortgage from the bank. We are also having to pay for the searches on the new property, meaning we have now paid twice. We did not receive a refund from Bairstow Eves for the searches that were carried out on the property they were selling after they accepted our offer. This company has no care for people's lives and livelihoods. Now that we have found a new property and is looking forward, GUESS WHAT, Bairstow Eves has got the nerve and the cheek to contact us again to say that the other buyer that the Seller chose over us has disappointed them so they would like to offer the property again to us. Can you believe this?Summary:- Offer made £265,000 - Accepted by B.E- Property pulled- New offer made £272,000 - Accepted by B.E- Property pulled again- B.E offers property to another buyer for £275,000- New buyer pulls out- B.E comes back to ask us (original buyers) if we would like to buy the house again at £272,000So my advice to anyone wanting to buy from this company is ... DON'T. Avoid them like a plague. Oh and that agent of theirs called Jake Kennedy... I just want to say "Shame on you."

C · 21 December 2020

★★★★★ 5/5

Trustpilot

I bought my house in Barkingside, and rented as well.

I bought my house in Barkingside through Bairstow eves. I had very good experience and everything went smooth. I had to rent out same house after some time. I choose again Bairstow eves, as these guys were so helpful to me. Luckily I was dealing with same person again. Elaine is the most helpful estate agent, I have ever met. She is understanding, helpful, and tried her best, to help me.Elaine and Adam both helped me to go through process of renting out. I would highly recommend Bairstow Eves Wanstead and am very thankful to both of them.Shazia

Shazianaeem · 1 December 2020

★★★★★ 5/5

Trustpilot

We would like to thanks Rajan for…

We would like to thanks Rajan for helping us, he has replied to all of our enquiries very promptly and even outside his working hours! He has done above and beyond to make sure we had a great experience. Thanks!

Anabella · 3 September 2024

★★★★★ 5/5

Google

I highly recommend this state agent, my experience with Bairstow Eves was really good, I am very happy the way they dealt/help us, specially I would like to thank Juliet, She provided advise and support throughout the whole process

Dave · 16 June 2022

★★★★★ 1/5

Trustpilot

If you're trying to rent from then…

If you're trying to rent from then please run away. Dont believe in the good reviews as they are all fake. Bairsstow eve have left a review in my name which is fraud and fake I am shocked. After my bad experience, I thought let me warn people by leaving a review then I see a review in my name already written. They have mentioned that I have rented a property of them. They never gave the property to me. After being dragged around for weeks, I chased these guys up on daily basis 10 calls just to get to them once. Lack of staff on letting side is not even a word. One employee is the manager and employee and everyday she is on annual leave. No words to describe these guys. I mean why are you guys writing a review in my name. I have reported your fraud and will take further action. Mahnoor is apparently the manager but she is always on annual leave, she made 2 appointments with me and cancelled out last minute and messed my entire day twice. I had no requested from landlord they told me call bairstow eve in hainault just to get Robert to tell me landlord says no because I have played them around. After seeing a fake review written in my name it makes sense these guys a fraud. Also if you are trying to rent from them good luck as one part timer is the employee they have thought her to lie and say I was on annual leave. This is a jokeI have income higher than they requested, homelet said your reference went through, I am also a landlord which puts me in the experience how but these guys are. I feel sorry for the landlords with them.

Mr · 20 November 2020

★★★★★ 5/5

Google

Claudia was really helpful and nice throughout the process. Whole process was very easy and quick, no problems. Very satisfied with the service provided. Would highly recommend to anyone looking to rent/buy and I'll definitely use them again in the future if needed.PositiveQuality, Professionalism, Value

Jack · 16 June 2021

★★★★★ 5/5

Google

From the initial viewing up to moving into the property, I thought Claudia and Juliet were extremely efficient, thorough and professional. Everything was covered without me having to chase up. No complaints at all with the way Bairstow Eves handled my move.PositiveResponsiveness, Quality, Professionalism, Value

Rob · 16 June 2021

★★★★★ 5/5

Google

Everyone from both the rental (we are landlords) and sales who the wife, dog and I dealt with were extremely friendly, professional and helpful. Juliet, Tom and Donna were a great team who would go above and beyond what you would expect an estate agent to do. Thank you all for your efforts.

Gareth · 17 June 2018

★★★★★ 5/5

Google

The whole listing & viewing process is very efficient, we get an offer for our property after 3 viewings. Ellisha is kind and always give us quick response.

Karen · 16 June 2023

★★★★★ 5/5

Trustpilot

Jordan Knights at Bairstow Eves Witham

What a great team at Bairstow Eves in Witham especially Jordan Knights who went above and beyond to get the purchase of my new property through before the Stamp Duty holiday ended. She was always at the end of the phone when my own estate agents selling my property seemed uninterested once I had accepted an offer. Even if Jordan wasnt available Nick was always at hand to step in. I couldn’t recommend Bairstow Eves enough.

Miss · 21 June 2021

★★★★★ 1/5

Trustpilot

Backstabeves - Brackley Branch

Very poor experience all round. Had a holding deposit on a new build, jumped through hoops to provide everything requested to keep the sale moving - every part of communication had to be initiated by myself. Led along by agent to believe everything was going well, turns out Chad Deakin went behind my back to sell the property to another couple. It seems a reservation doesn't mean much to this company.No transparency, very untrustworthy and unprofessional to say the least.On the bright side, probably a blessing in disguise as this company have shown their true colours from the start, not somebody I would want to appease in the future.

M · 27 May 2020