Trusted Agent profile · Esher, Surrey
★★★★★
239 reviews across 2 platforms
The Old Post House High Street, Esher, Surrey, KT10 9QA
Part of Knight Frank, see every office.
Knight Frank's office in Esher, Surrey, at The Old Post House High Street, is rated 4.3 out of 5 across 239 reviews on two platforms, including 135 Google reviews rated 4.9.
Every review we hold for the Esher office, from every platform, shown as written. First names only.
1/5
FacebookThese guys seem very poor quality and trying to chase them up is infuriating because their responses are clueless. I’m at the point of withdrawing from the purchase because they can’t seem to resolve anything. I ask the agent for an update and each time he can’t remember whatever he blurted out the time before. Avoid this company, they’re not good.
1/5
FacebookYour property management and maintenance services are not upto the mark in Bangalore. I stay in a property managed by Knight Frank and it is a pain to get anything done by right by your team.
private firm me kya expect karta hai bhai
5/5
GoogleKnight Frank in Esher have sold our last three houses. This time our house was valued by Matthew Scott, who proved to be an absolute star. He guided us through some very rocky times en route to completion, which was finally reached a few days ago. And he achieved the ambitious guide price. Highly recommended!
5/5
GoogleI would highly recommend Knight Frank Esher. Having rented out my house in Weybridge for the last couple of years, I have had the pleasure of dealing with both Jamie-Leigh and Sarah who have spent many hours helping me work through tricky situations! Giving me a direct and honest approach they have been a pleasure to deal with.PositiveResponsiveness, Professionalism
1/5
FacebookHad a truly horrible experience with them. Unbelievably rude and made me feel small and worthless... horrid, horrid, horrid. I'd rather eat my hair than deal with them again.
Hi Mave, we're very concerned to see this, I'm sorry you've been made to feel this way. Could you kindly email socialmedia@knightfrank.com with further details so we can look into this ASAP?
5/5
GoogleOver the last couple of years we have bought and then sold using Knight Frank in Esher, and as and when we move again we certainly plan to instruct them. In my experience they are very well informed, professional, practical and fair. In a sector that sometimes suffers in the eyes of the public, they seem to be a shining beacon of good practice.
1/5
FacebookTerrible service, very slow to respond, feels almost as if they are trying to make me go away so that they can take the deposit for themselves
Hi Mateusz, we're very concerned to see this. Could you kindly email socialmedia@knightfrank.com with further details so we can look into this ASAP?
5/5
GoogleIt was an absolute pleasure to deal with Nick West who completely understood our requirements and budget. I will use Knight Frank again and again.
Hi Ashley, Thank you for your kind words, we are always happy to help.
1/5
FacebookThey did valuation on an Italian property and were dreadful don't use them . Charged a fortune and they were useless .
Hi Sara, we're very sorry to hear this. Please could you kindly email socialmedia@knightfrank.com with further details so we can look into this for you?
1/5
Facebookabsolutely disgusted. they only looking for money.charge everything you can.possible imagine .nothing about help the tennants all about money and make profit
100% agree with you!!!
5/5
GoogleSuper friendly and very helpful. Always there to help !!!!
Thank you so much for your kind review, Peter. Thank you for being a loyal long term landlord to Knight Frank. Please let us know if we can be of any assistance in the future. All the best, Jamie-Leigh & the Lettings Team at Knight Frank
5/5
GoogleWe've just bought a house through Knight Frank, and it was a painless and speedy experience. Adam and Matt provided great assistance with facilitating multiple viewings, speedy communication with the sellers and keeping on top of all the issues raised by solicitors on either sides. Highly recommended!PositiveResponsiveness, Quality, Professionalism
1/5
FacebookStamp out bullying and intimidation. Ensure that your property managers have integrity and common decency when dealing with clients.??
Hi Lee, we're very sorry and concerned to see this. Could you kindly email socialmedia@knightfrank.com with further details of the incident, property and location so we can look into this for you?
5/5
GoogleWe bought our house through Knight Frank Esher 7 years ago and sold it again this year through them. I can testify they are equally good from both sides of the fence. They have been professional, proactive and honest throughout the process. I would definitely recommend.
5/5
GoogleBella and Matt worked very hard to ensure our sale reached a satisfactory conclusion. It was a tricky situation at the end with competing buyers and Bella dealt with it very professionally. I was also impressed by the out of hours commitment to communications via phone, email or meetings in person.
5/5
GoogleAdam at Knight frank has been exceptional. Would 100% recommendPositiveProfessionalism
Thank you for the feedback Jamie. Look forward to seeing your amazing new home in new time. Adam
3/5
GoogleIt takes a huge effort to make rent and rental contract properly work with the agency.
Dear Timur, Thank-you for your review and I’m sorry that you feel this way. Having looked into this for you and following your discussion with Sarah this week, I can see we have been in regular communication with your PA and I believe there may have been a misunderstanding with regards to the managed service we are able to offer. Unfortunately, we are unable to instruct works without the landlord's authority, unless it was a genuine emergency. Therefore, we were chasing your query as regularly as possible but due to the landlord sourcing a second quote themselves, a delay has arisen. We have kept you regularly updated on the status of the works and will expedite this as quickly as we can. I believe this has now been approved and everything is underway for you however should you feel the need to discuss anything further, don’t hesitate to get in touch. Best wishes Jamie-Leigh 01932 591 612/ Jamie-leigh.Harvey@knightfrank.com
5/5
GoogleAWESOME, Charlotte took so much time to research and plan for us. Highly recommend her!
Thanks so much for taking the time to give such kind feedback, it was our pleasure to assist you with your search. If we can help again in the future don’t hesitate to get in touch!
4/5
GoogleVery friendly agents, who managed things well through various lockdowns, and ended up getting us a very good price, even after the first potential buyer dropped out. I felt I was always kept well informed about the process.PositiveResponsiveness, Quality, Professionalism
1/5
FacebookDon’t listen to your needs , don’t react to opportunities ...... useless
Hi Donna, we're very sorry and concerned to see this. Could you kindly email socialmedia@knightfrank.com with further details of the incident so we can look into this for you?
1/5
FacebookWorst agency ever. Completely useless and charges you to even lift their finger.
Hi Sarah, we’re very concerned to hear this. Could you kindly email socialmedia@knightfrank.com with further details so we can look into this for you?
5/5
FacebookListings unavailable elsewhere; excellent content, whereas others only superficially provide information.
Thanks very much for your feedback Myles. We'll be passing this onto our wider team.
5/5
GoogleWe have just moved to the UK and our Knight Frank agent was very responsive and attentive to us and our (endless) questions about common procedures that differ in the UK! Would recommend!PositiveResponsiveness, Professionalism
5/5
FacebookDue to popular demand I will be showing Pop Up show this weekend! So if anyone missed my show last weekend. Sat and Sun 14/15th at 305 Goldhawk Road. W12 8EU! 9am-7pm. I will also have extra works on display! OLIVERNEEDSART
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Knight Frank's Esher office has 239 reviews across two platforms: 135 on Google, 104 on Facebook.
Knight Frank Esher is rated 4.3 out of 5 across all 239 reviews, and 4.9 out of 5 on Google from 135 reviews.
Knight Frank Esher, The Old Post House High Street, Esher, Surrey, KT10 9QA.
