John D Wood and Co Sales Esher reviews

★★★★★ 5/5

Trustpilot

I have had consistent help and good…

I have had consistent help and good advice from all those at the Wandsworth office. Shoeni is standout in her knowledge and attitude. Communication has been excellent over the many years I have used them as my letting agent.

Jeremy · 17 August 2020

★★★★★ 5/5

Google

Our property was on the market for six months with another local agent without selling, despite reducing the price. but We changed agents to John D Wood it was under offer within 2 weeks! We found the staff helpful and very professional. Communication was excellent. We have no hesitation in recommending them very highly.

MsCBacchus · 27 August 2020

★★★★★ 1/5

Trustpilot

Waste of time

Waste of time. Never responded to my email enquiries or my telephone enquiries. Would not waste my time.

EM · 27 August 2025

★★★★★ 5/5

Google

On behalf of my brother in law, Steven Coates, (an overseas landlord), I would particularly like to mention Catherine Harris and Gavin Fleming - their service all the way through the letting process was exceptional and nothing was too much trouble. They were helpful, efficient and friendly at all times. I have no hesitation whatsoever, in recommending them.

Jane · 28 August 2018

★★★★★ 2/5

Trustpilot

Agent not trustworthy

I was told John D Wood (Primrose Hill) were a well respected local agency with whom I could sell my property, and they seem, on the surface, very professional. But I grew to dread calls from my allocated agent - a smooth talking, cocky young man - he seemed to constantly be on the side of the buyer, not mine. He told a couple of utter lies about offers coming in, he had a total lack of attention to detail, and eventually I ended up moving to a different agency where I had a much more pleasant experience. They may be on prime Primrose Hill high street, and have lovely properties for sale, but do not let that fool you! I just did not trust them. Go elsewhere.

SimonLondon · 21 October 2021

★★★★★ 1/5

Trustpilot

Not valued as a buyer

We had a really stressful time as a buyer with JDW Esher. Details of the conditions of our offer we’re not passed onto vendor at all; when confronted with this when the transaction was at risk, it was glossed over / denied. We were also told a delayed completion was ‘impossible’. We ended up dealing direct with vendor, with a delayed completion, without issue. Got the feeling JDW were happy for us to lose out and simply switch to another buyer.

Mike · 9 September 2021

★★★★★ 1/5

Trustpilot

Terrible experience- J D Wood Summertown

Terrible experience dealing with the Letting team in OxfordI wanted to rent an apartment in Summertown, the lady agent has been extremely unprofessional, instead of solving my issues, this agent was rude and asked for the same information twice. Whenever I have a question, she would just shoot me down without checking with the landlord. She has been impolite and maybe she didn't think I am not a capable tenant - I ended up paying double for a nicer apartment!

AL · 11 August 2021

★★★★★ 1/5

Trustpilot

Terrible experience with the manager at John D Wood Southfields

Terrible experience with the manager at the Southfields branch. To call him arrogant would be an understatement!I have now sold and bought property through this branch. Dealing with the same agent each time. I would rather give my property away than ever use him again.If he asked a question he expected an answer immediately. sometimes calling twice in one day and following up with emails. Bullying tactics and bickering with me over any decision that didn't suit him. He has no idea how to treat customers and suspect he has no one supervising his behavior. He's a disgrace to any company and should work in a back room where he has no contact with customers.

Mrs · 23 July 2021

★★★★★ 1/5

Trustpilot

I wanted to give minus for the score

I wanted to give minus for the score, but I guess 1 is the lowest score permitted. I was looking for the room to rent, and finally found very nice flat. Before I can rent the room, I had to go through referencing process which was quite traumatic. They had the problem with my current landlord referencing; though I had provided my landlord's contact and they can make the direct contact to my landlord, they kept asking me for the document I didn't have. As the result, they changed the referencing platform and asked me to fill the landlord contact and my employer contact again. This time, they had the problem with contacting my employer (The funny thing was that they requested me to fill the form in evening and expected my employer to answer right away in the morning). Apart from that, unless they demand something from you, they will unlikely answer your e-mail. To be honest, this company treated me like I was begging to live in the room for free. On the bright side, I am glad that this is just for renting the room, not for buying the property. If you are the landlord or tenant, please stay away from this agency for your own good.

Haruka · 2 July 2021

★★★★★ 5/5

Trustpilot

High calibre agents

I'm the landlord of a family-owned flat in Chelsea, and have used JDW for our last two tenancies.Initially, it was clear that Ed had a better knowledge of our neighbourhood than the other agents we tried. Given JDW's reputation, their fees were more reasonable than we expected - yet surprisingly the asking price was higher. It was a no-brainer, and more surprisingly, they managed to secure this higher level of rent, rather than it being a pitch just to win the business. When it came time to find new tenants, they again exceeded our expectations by securing (in the pandemic) 12 months advance rent at nearly the same rate.I wouldn't use JDW for management purposes as they seemed slightly inefficient (perhaps as all agents are?) when they organised our EICR. Aside from this, Ed has always had time on the phone to discuss anything from particularities to the state of the market - and his experience shows. Furthermore, his lettings team are very friendly and on the ball.Highly recommended.

Will · 28 June 2021

★★★★★ 5/5

Google

Very friendly and very helpful with any issues we've had

Tom · 20 September 2024

★★★★★ 1/5

Trustpilot

WORST company

WORST company - they try to brand themselves as trustworthy but are cut from the same cloth. I worked for them so can speak in experience but they stole my commission in broad daylight. They are simply conditioned to be a bunch of hypocrites and thieves and will ensure their bottom line is what matters. Strongly advise to stay away from them. Don't believe in their marketing - they are all black wolves in sheep's clothing.

JULES · 27 January 2022

★★★★★ 1/5

Trustpilot

This company are scammers

This company are scammers, they ask for holding deposit then ask for 2yrs of rent upfront and when i told them it wasn’t possible they said they were going to issue a refund and it has been almost 3 weeks now and they haven’t issued it yett

Victor · 24 May 2024

★★★★★ 5/5

Trustpilot

Parsons Green team

The Parsons Green team have been brilliant throughout my whole process of finding and securing a rented property. From the first phone call to them, they have kept in regular contact and always been there to answer any questions quickly and efficiently. I'd like to especially mention Nicole C who has been there to liaise with throughout the whole process and has been approachable, efficient, and extremely helpful. Thanks again to the team

Olivia · 12 April 2022

★★★★★ 1/5

Trustpilot

Buyer be aware! Stay away!

I lost 4 moths and 7k in fees because of misrepresentation. They fail to ask or choose to hide basic facts prior to listing a property causing a lot avoidable stress when you work with the right agent.This is fraud in the name of business Buyer be aware! Stay away.

Firat · 4 March 2024

★★★★★ 5/5

Trustpilot

Great service, easy to work with!

Simon and Zoe at the St Margarets office were Fantastic during the sale of our property in October 2020. They found us good potential buyers and made the whole listing process during Covid restrictions very easy.We instructed Simon & John D Wood just after lockdown lifted in May/June 2020 and despite everyone still finding their feet having been furlough the team were fantastic. We got listed quickly and they were more than happy to advise on staging the flat, the online listing and keeping things on point overall.Having listed properties before in the Twickenham area and having had bad experience we were so very pleasantly surprised by the excellent end to end sale with Simon, Zoe and St Margarets team!

JCH · 25 October 2020

★★★★★ 4/5

Trustpilot

John D Wood were very pleasant to deal…

John D Wood were very pleasant to deal with, and they were successful in letting my flat in very difficult lockdown circumstances. Nadia was thoroughly helpful and efficient throughout.

Diana · 9 May 2021

★★★★★ 1/5

Trustpilot

John D Wood in Wandsworth

John D Wood in Wandsworth, and more specifically Shae Preece and James Setright, epitomise the worst traits of estate agents. Dishonest, unprofessional and incompetent. They incited panic in the chain unnecessarily, they downright lied on many occasions, they pestered all sides incessantly which led to numerous complaints, and when it suited them ignored all communication. Despite having no qualifications, they believed they were experts in surveying, conveyancing law and mortgages and unbelievably tried to undermine experts in these fields. They will do their best to ruin any house sale or purchase. Avoid John D Wood at all costs.

Stay · 17 June 2020

★★★★★ 2/5

Trustpilot

Very disappointing overall experience…

Very disappointing overall experience with John D. Wood. Property managers who simply don't care and go AWOL when you email or call with a query or issue you need help with. Took far too long and proably broke the law in terms of the time between us moving out and getting our deposit back. Would not recommend as a result of our experience. If you work there at a senior level then your staff need some management training and your whole organisation needs to up it's game.

Paul · 7 May 2020

★★★★★ 1/5

Trustpilot

Absolute incompetency!

Terrible service and serious lack of professionalism. Moved in to the apartment 6 months ago and plenty of the issues are not fixed yet... and I am talking about serious issues like pests, water leakages and broken appliances. We have mice coming in and out of the apartment due to lack of pest proofing and a report made by the council. Yet they do not act. They bounce you from one person to another to wear you down and nobody in the company takes any responsibility. I have written to 5 people so far and nobody gets anything done. I think the only solution with these guys are to AVOID any property managed by them. Turns out the landlord is not aware of any of the problems. We will directly contact with the landlord even though she did nothing wrong but to trust these people.

Hasan · 26 March 2020

★★★★★ 5/5

Google

First time renters in our mid 40s we started the process with some hesitation. CHK couldn't have delivered a better experience. Harry found the perfect home for us at a sensible price and the whole process went very smoothly. Excellent communications. Lovely staff. Renting with CHK is a pleasure!

Sia · 28 August 2019

★★★★★ 5/5

Google

Had a great experience as a buyer. Effectively and efficiently managed the process to ensure a quick exchange and completion. Far better experience than other agents, this agent understands that it is their job to manage the whole sale and not just to find a buyer.

Richard · 27 August 2020

★★★★★ 1/5

Trustpilot

Terrible on all counts!

From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??

Lee · 23 October 2019

★★★★★ 1/5

Trustpilot

Very biased towards the landlord

Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.

Sohrab · 7 October 2019