John D Wood and Co Sales Esher reviews

★★★★★ 5/5

Google

CHK Lettings has provided me with an outstanding service as a landlord for over 10 years.Particularly noteworthy is the high quality work and support provided by Catherine Harris ,the senior tenancy manager.Her attention to detail and meticulous administrative efficiency are essential in todays complex lettings environment.CHK benefits from having close co operation between its onsite team and provides a joined up service that is not found in large centralised management firms.

David · 11 October 2022

★★★★★ 5/5

Trustpilot

Delighted with how the Chelsea office…

Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.

Peter · 13 July 2024

★★★★★ 5/5

Trustpilot

Great result and lovely to deal with

The John D Wood team in Herne Hill led by Sarah Dirilen did a brilliant job on my sale and I couldn't recommend them more highly. They achieved a really great result having found several suitable prospective buyers and multiple offers, and all quicker than I expected. The whole team were excellent - very responsive and available, professional and a pleasure to deal with throughout.

Simon · 17 January 2025

★★★★★ 4/5

Trustpilot

Sound advice

Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process

Kr · 13 December 2025

★★★★★ 5/5

Google

Carole was an absolute star when we moved house. So professional and always a fantastic help! The best Estate Agent we have ever dealt with and we thoroughly recommend Carole and John D Wood!

Valerie · 27 August 2020

★★★★★ 5/5

Trustpilot

Highly recommended

I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!

HHM · 8 March 2022

★★★★★ 1/5

Trustpilot

Awful Lettings Management

As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.

Sarah · 30 May 2025

★★★★★ 2/5

Google

Okay at the basics and Andrina does a good job at viewings. 2 star as don’t come across as hungry for the sale or switched on / reading situations. New manager who started in the Summer took 2 months to call us despite saying to my husband and I twice he would call to arrange to come round. We had to switch to another agency and there is a huge difference in energy levels. Hence wouldn’t use again or recommend.

Emma · 27 August 2020

★★★★★ 5/5

Google

From the moment Andrina and Carole showed up at our house, we knew they were our house selling dream team. They completely "got" our house and it's unique selling points. They kept in regular contact with us on interest and house showings, and of course respected our house and our rigorous security rules with clients. John D Wood started to market our house in early February 2019 and we had a firm asking price offer by the end of March 2019. They also achieved a ceiling price for our road and the roads adjoining. This is no mean feat considering the housing slump and uncertainty over Brexit, and I know that a house very similar to ours being marketed close by for a similar price never sold and was eventually removed from the market (with another agency). I highly recommend the team for their customer service and laser focus on selling your property.

Zoe · 27 August 2020

★★★★★ 5/5

Google

We have been living in a CHK managed property for nearly 6 years. During our stay CHK handled all maintenance and troubleshooting requests in a very professional and generally expedient manner. Our annual contract renewal, annual property visits and check-out were handled over those years in a very pleasant and constructive manner by CHK’s Senior Tenancy Manager Catherine, respectfully balancing the interests of the landlord and us as tenants. We are looking back on a memorable stay in the UK and are thankful for CHK’s contribution to this. K.H - Tenant

Kaj · 27 August 2020

★★★★★ 5/5

Google

We worked with the Esher office of CHK to rent a home whilst i the U.K. on an expat assignment. They have a wonderful staff of professionals who are responsive, courteous, helpful and efficient. Catherine Harris, the agent we worked with went above and beyond to assist us in finding our home, and continued to support us along with her property manager colleagues as a liaison with the lovely owners. I would highly recommend this team and Catherine as your port of call for all things real estate related within the Esher-Cobham-Walton area.

M · 27 August 2020

★★★★★ 5/5

Trustpilot

The South Kensington Sales team is…

The South Kensington Sales team is friendly, knowledgeable and tenacious. I would highly recommend them for selling!

Alex · 17 April 2026

★★★★★ 1/5

Trustpilot

Awful experience

John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.

Sarah · 6 March 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!

SH · 18 October 2023

★★★★★ 1/5

Trustpilot

Absolutely Dismal Organization

Absolutely Tragic Organization Failure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.

Joseph · 8 February 2024

★★★★★ 5/5

Google

Recently leased a property from CHK, from day 1 Harry and the team were on hand to help and were super polite and professional.PositiveResponsiveness, Professionalism

Charley · 27 August 2021

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.

Sima · 3 February 2024

★★★★★ 1/5

Trustpilot

Terrible

Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.

Serkan · 18 June 2021

★★★★★ 5/5

Trustpilot

My overall experience with the John D Wood was excellent!

My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!

Geri · 11 August 2021

★★★★★ 5/5

Google

I have worked with Catherine over many years and have always found her to be friendly, efficient and professional

Michael · 19 August 2024

★★★★★ 5/5

Trustpilot

Very good experience with the Notting…

Very good experience with the Notting Hill team, definitely recommended!

Giuseppe · 23 April 2026

★★★★★ 1/5

Trustpilot

AVOID John D Wood Head of Lettings St Margret's/Richmond

AVOID John D Wood Richmond/St. Margaret's Branch Lettings

Lara · 6 May 2026

★★★★★ 5/5

Google

We bought our house through John D Wood Esher and couldn’t be more pleased. The whole team were excellent, from first viewing to completion. They even went the extra mile when things weren’t going smoothly for us. Complete professionals.

Rich · 16 April 2024

★★★★★ 5/5

Trustpilot

Eleni did a fabulous job

Eleni did a fabulous job, made all the paperwork seamless

Simon · 15 April 2026