Trusted Agent profile · Epsom
★★★★★
1,140 reviews across 2 platforms
157 High Street, Epsom, KT19 8EW
The Personal Agent Lettings and Management Ltd's office in Epsom, at 157 High Street, is rated 4.8 out of 5 across 1,140 reviews on two platforms, including 146 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. The Personal Agent Lettings and Management Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epsom.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
4/5
TrustpilotThe Personal Agent
The Personal Agent - Epsom. They are a very friendly and approachable team and I was kept well up to date with relevant information throughout my purchase. Thanks to Joe, Chris and Sarah.I would recommend this estate agent..
5/5
TrustpilotGreat support from Samantha and Ray
Great support from Samantha and Ray! Attention to detail, responsiveness and flexibility is something I value tremendously because I’m usually so pressed for time. The Personal Agent has been wonderful in working with me to get viewings in on weekends and support my search for a perfect home. Thank you.
5/5
GoogleI worked with Personal Agent when moving into my first rental property and they have been great The team are extremely professional and responsive and we were able to get everything in place in good time. I would highly recommend.PositiveProfessionalism
Thank you for your feedback Chris. We are so pleased that The Personal Agent Lettings team provided you with the very best service during your search for your first rental property. We hope you enjoy your new home!
5/5
TrustpilotThanks to Sarah Jane and Joe for their…
Thanks to Sarah Jane and Joe for their help to get things through. They were easy to get hold of and they put pressure on our chain when things were slow. Impressed and would use again.Thank you
5/5
TrustpilotChris was really helpful and…
Chris was really helpful and cooperative. He was very patient and answered all my questions. I would highly recommend him.
5/5
TrustpilotRental Viewing - Callum
Callum managed to arrange the viewing on very short notice, showing us a property exactly as required, based on our telephone conversation.He was extremely professional during the viewing, engaging the entire family throughout the viewing.Very knowledgeable about the area and its surroundings.
5/5
TrustpilotAdam is really great
Adam is really great. His quick response make the communication easier.
5/5
TrustpilotQuick to deal with any problems
The Personal Agent have always helped my partner and I deal with any queries for the property we rent in a prompt and effective manner. Charlotte who carried out our most recent property inspection was polite, prompt and professional in all aspects of the inspection.
5/5
TrustpilotDuring what has been the most…
During what has been the most unprecedented times for the housing market in 2020 with Covid 19 and the influx of buyers and sellers with the stamp duty break, The Personal Agent has been tremendous in all their efforts to sell our property. A special thanks has to go to Tom for his patience, support and kindly manner. Thank you for always being at the end of the phone and your ever timely response to all the emails.We can recommend The Personal Agent unreservedly.Thank youH&A
5/5
TrustpilotA helpful and informative team of estate agents
The Team at the Personal Agent in Epsom of Sue, Grace and Chris were always very helpful and informative in our search for a suitable property in the area, and I would recommend their service.
5/5
TrustpilotKATY WENT BEYOND THE EXTRA MILE!
Hi I am in a position to rent a house with my family. We are both non smokers and need a pet friendly home as most people do that love animals like their children. I was emailed to say a property I liked would not take pets. Knowing my pets don’t bark, scratch or chew and are better behaved than my children, I called back to see if anyone could help me. Katy the property manager hears how sad I was and even after the landlord refused pets on my initial enquiry she agreed to see me. On meeting the landlord she listened and was very happy for me to have them in her home ( covered in cream carpets!) If it were not for the persistence and tenacity of Katy I would never have been able to even be given the opportunity to view. THANK YOU KATY AT THE PERSONAL AGENT! Hope Rupert and your team are as happy as I was when you helped meThank you 😊 MC Epsom Downs
5/5
TrustpilotReliable friendly service
Charlotte at the Personal Agent has been managing my property for a few years now. She is very organised, replies quickly to any queries and takes care of any work required promptly. I'm very happy with the service I received and would happily recommend them to family and friends.
5/5
GoogleProfessional & very prompt service. Thank you Michelle
5/5
TrustpilotCharlotte Evans visit. Charlotte came round for our usual 6…
Charlotte came round for our usual 6 monthly inspection. She was very friendly and polite. She was quick and efficient going around the house. She has dealt with the issue I brought up with her promptly and effectively. I look forward to meeting with her again.
4/5
TrustpilotGreat experience
They are very good at what they do. Would have liked a bit higher sale price but that’s the market. The agent that worked with me was brilliant. Professional friendly supportive and I would recommend Personal Agent to my friends
5/5
TrustpilotBrad and his team were very…
Brad and his team were very professional and communication was great
5/5
TrustpilotExcellent service
We bought our house through The Personal Agents in Stoneleigh, Andrew was so helpful and proffesional, he kept us updated and informed throughout the whole process, we would definitely recommend them, and will use them again.
4/5
TrustpilotIsabela
Isabela, the agent who showed the property today, was absolutely fantastic! 🌟
5/5
TrustpilotAmazed by such a quick sale!
I wasn’t sure about selling the house just out of lockdown, having had 3 different valuations, but the John at Banstead reassured us that we would get our asking price and that it would sell quickly. Great photos and video were taken on Tuesday morning, we were online by Wednesday afternoon, 4 viewings booked by Wed evening, SOLD by first viewing on Thursday morning! Great job guys! We are not completed yet, but I have been very impressed by the whole team so far - John, George and Tom.
5/5
TrustpilotThe best!
The best!! Thank you Callum
5/5
TrustpilotI view a few times property in the past…
I view a few times property in the past and would say Grace has been amazing in terms of showing us the property and giving us details and advice.Lovely customer service from personal agent
5/5
TrustpilotPolite and knowledgeable
I found Sameer a very polite and pleasant person who was doing his job in a professional manner. He was willing to answer any questions about the property he presented to me and he made me feel comfortable.
5/5
GoogleRecently used The Personal Agent to rent a property - very professional and excellent communication from both Matthew & Joe, both made the process easy. Would definitely recommend their services and would personally look to use them in future if needed.PositiveResponsiveness, Professionalism, Value
Thank you for your feedback Mark. We are so pleased Matthew and Joe provided you with excellent service!
5/5
TrustpilotTom was excellent when my seller was…
Tom was excellent when my seller was proving difficult and helped to ensure the sale completed , he was very supportive and worked hard on my purchase, I would definitely recommend the personal agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
