Trusted Agent profile · Epsom
★★★★★
1,141 reviews across 2 platforms
157 High Street, Epsom, KT19 8EW
The Personal Agent Lettings and Management Ltd's office in Epsom, at 157 High Street, is rated 4.8 out of 5 across 1,141 reviews on two platforms, including 146 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. The Personal Agent Lettings and Management Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epsom.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GooglePersonal agent are very approachable, and are always willing to help and give advice. I had the pleasure of Michelle Hobbs assistance when evicting my first tenant and they guided me through the process. I would certainly use them again without any hesitation.
5/5
TrustpilotGreat service from the team at the…
Great service from the team at the Epsom branch.Chris Sweby was efficient with his communication and it was a long bit smooth process.
5/5
TrustpilotFantastic & Excellent Letting Service
Bradley and his colleagues at the Personal Agent in Epsom provide an amazingly high quality standard of service for landlords and tenants. They simply are a cut above the rest in comparison to other lettings agents that I have dealt with over the past 10 years. They continually provide great professional service from start to finish and are a credit to the industry.
5/5
GoogleWe had an emergency case regarding a broken toilet and drain blockage, we called the personal agent, Bradley Snape has received our call effectively, he has responded in a quick and professional manner, he could and managed a contractor within less than 30 minutes, however, it was an experienced contractor, he could resolve the issue within 19 minutes and got the job done perfectly, Many thanks to you guys you made our day of Bank holiday.
5/5
TrustpilotProfessional and knowledgeable …
Callum was very professional and knowledgeable about the property and area it was in. Recommend his service.
5/5
TrustpilotReally smooth and quick process on…
Really smooth and quick process on renting my new home! Would love to leave a great review to the Agent Sameer Jamani, he has been very effective in the entire process, he attended to our enquiries very promptly, and I’m really grateful for the assistance!
5/5
TrustpilotGreat sales support following our offer…
Great sales support following our offer being accepted on our new house! It is what every estate agent should have! The aftercare assistance from Sarah was excellent and she kept us posted on all aspects of our purchase! Thank you Sarah!
5/5
TrustpilotRent a flat in Epsom, Surrey
Considering the difficult times and overall contrains the process went very well. Joe and Michael were very helpful and responsive to my enquires and replied to my emails very promptly. Great service. Tks again. G
5/5
GoogleVery positive and prompt service from this agency dealing with Michelle and I have found great service and professionalism .
5/5
TrustpilotSamantha Voller
Samantha is very quick to respond to messages and emails and is very precessional Judith
5/5
TrustpilotGreat Lettings Experience
Sameer (Sam) and Chris in Lettings were extremely helpful throughout the whole process and always made time to assist us.Sam's knowledge and communication was excellent. It made a potentially stressful move much easier to deal with. I would definitely use their service again in the future.
5/5
TrustpilotResponsible and helpful staff…
Responsible and helpful staff especially Ray. Good experience!
5/5
TrustpilotBrilliant service
Brilliant service, Chris was polite and very helpful. Professional.
5/5
TrustpilotA company that delivers
How refreshing to find a company that is honest, straightforward and as helpful as this one.My particular thanks go to Sammy and Simon who, between them, have made what could have been a very difficult time as stress free as possible.
5/5
TrustpilotOur agent Chris Sweby was very helpful
We recently had the pleasure of working with Chris Sweby, an outstanding real estate agent, and I cannot speak highly enough about the exceptional experience we had. From the moment Chris called us about our enquiry (I left a message on Friday night and he called Sat morning!! Amazing!) to the successful completion of our property offer, Chris's professionalism, expertise, and dedication were truly impressive.
5/5
TrustpilotThey were very responsive
They were very responsive, answered calls and replied to emails on the same day. And I like the way they incorporate information provided by Locrating on their website. Viewed a house arranged by Adam. He was punctual and well prepared, was always able to provide helpful information on site and quick reply to any followup questions.
5/5
TrustpilotWe bought our new home from The…
We bought our new home from The Personal Agent. The staff particularly Joseph Edwardson was very helpful n knowledgeable. We had very pleasant experience dealing with the team. I would strongly recommend the agency for buying your next home.Cheers
1/5
TrustpilotA Very Shady Agent
A Very Shady Agent. Have your wits about you when dealing with this agent. The agent John Ramsay from the Stoneleigh office reassured me that my offer was accepted and no one else would see the property, this was a complete lie as they kept the property on the market and after getting my mate to call and ask to see if they would show him the property which they happily agreed to do and told him there is a restrictive covenant which says you have to get freeholders permission to let the rooms or property which costs and can be refused. I am a buy to let investor so this information was crucial to the sale and I was not told this. John specifically said this would be a great buy to let investment before I walked in the viewing. This covenant renders the property worthless for my intended purpose. I called to speak to John who wouldn't take my calls. When he eventually called me back he kept saying they're just trying to find out more info from the sellers solicitor and only was forced to disclose the information when I had caught him out on in it by telling him what my mate had been told about the restrictive clause. The agent annoyingly would have been well aware of this clause previously as they had said they had an investor pull out at the very last minute due to not being able to get enough funds together and he said that was why it was back on the market. I now suspect this was another misrepresentation. Basically they were trying to withhold this crucial information from me for days and potentially weeks and stringing me along. Probably so they could use my offer to get other offers or to get me to loose money on fees and surveys, maybe on some bizarre hope that I would renegotiate after incurring so many costs and waisting so much of my time. Absolutely shocking practice!! I will never be dealing with them again.
5/5
TrustpilotHighly recommended!
The Personal Agent really lives up to its name.In particular, Emily is hugely helpful. From start to finish no problem, query or question was too much to ask and was dealt with promptly. She was always happy to help!
5/5
TrustpilotTom was fantastic throughout the…
Tom was fantastic throughout the process - very easy to talk on the inital house viewing. His response times were fantastic, even when he wasn't suppposed to be working.Was a pleasure to deal with.
5/5
TrustpilotReally good experience
I have been working with Callum to secure our first rental property. There’s been delays on my end due to house selling process but he’s remained responsive, friendly and helpful. I’d definitely recommend him and the agency.
5/5
GoogleMichelle my property manager is professional and very helpful with any queries. Her responsiveness and willingness to go above and beyond is truly appreciated. Highly recommended.
5/5
GoogleGood company, Bradley was very responsive and helpful in every step of the process which saved a lot of moving stressPositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotGreat support from Samantha and Ray
Great support from Samantha and Ray! Attention to detail, responsiveness and flexibility is something I value tremendously because I’m usually so pressed for time. The Personal Agent has been wonderful in working with me to get viewings in on weekends and support my search for a perfect home. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. The Personal Agent Lettings and Management Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epsom.
