The Personal Agent Epsom reviews

★★★★★ 5/5

Trustpilot

Thank you Samantha at the Banstead branch!

Having been searching for a property some time, I've spoken with Samantha Voller at the Banstead branch of The Personal Agent a handful of times and she has always been incredibly patient and more happy to help. Recently, Samantha has gone above and beyond to provide assistance with a property and I'm so pleased that she was our key contact on this occasion. She is responsive and proactive, and has been a delight to deal with on our property purchase so far. Thank you Samantha!

CL · 3 December 2023

★★★★★ 5/5

Trustpilot

Samantha and the team at the Banstead…

Samantha and the team at the Banstead branch have been amazing. I haven't gone through a sale of a property before and they have been very supportive and knowledgeable through the whole process. I thought the viewings would be overwhelming, but they managed the process professionally and calmly; I just had to leave the house (my choice), the rest was taken care of. The subsequent offers submitted were also completely managed by the team and I felt informed at every stage. Great teamwork by the branch led by George, the manager, who has also been involved and checking in with me. THANK YOU!

Julia · 29 November 2023

★★★★★ 5/5

Google

Sales progressor, Sarah Goddard, has been a dream! We purchased a property being dealt with by The Personal Agent and Sarah did more for us then all of the solicitors involved in the chain. Great communication and so lovely! If we need a property sale in the future, we will 100% be going with The Personal Agent now thank you to Sarah and her hard work. We really appreciate all of your time, thank you so much! Original review - We had a lovely viewing with Rosie, she was very informative and willing to answer questions, but equally not to pushy and allowed us to take our time with the viewing. Impressed with personal agents marketing and communication along the way so far too.

Lisa · 28 November 2023

★★★★★ 5/5

Trustpilot

Professional and friendly

Callum, Natasha and Stephanie have made the renting process very speedy and professional. They've kept me on track by maintaining contact throughout and responding to my enquiries in a friendly and helpful manner.

Shelley · 2 March 2026

★★★★★ 5/5

Trustpilot

Personal Agent have offered us a premium servicen…

Personal Agent have offered us an excellent service from the start to the end - thank you to Gareth, Rosie, Ray and Chris. However the heartfelt thanks for the most amazing service has to go to Sarah Goddard our dedicated progresser. A warm engaging lady whose attention to detail is excellent - and she really appreciates the fact that moving is challenging and so much more than a transaction. We cannot speak more highly of Sarah. Thank you Chris and all the team - a wonderful service.

Lisa · 13 November 2023

★★★★★ 5/5

Trustpilot

Katy jones was very lovely and…

Katy jones was very lovely and friendly,Answered all my questions I asked her.

Janet · 28 July 2026

★★★★★ 5/5

Trustpilot

Offering an excellent professional and friendly service

Spoke to Sammy just over a week ago with a view to marketing our property. The whole team came round a few days later to say hello and view the house. Within days our house was being marketed and we are very confident they will find us a buyer. Sammy and the team have been amazing with professional and friendly communication second to none. Thank you

Janette · 13 August 2024

★★★★★ 5/5

Trustpilot

Becky from personal agent is always…

Becky from personal agent is always polite, professional, and approachable, and she consistently stays on top of any issues or requests that come up. Compared to the other property managers I have had, she has been far more organised, responsive, and proactive. It has made a noticeable difference having someone reliable managing the property.

Lauren · 21 May 2026

★★★★★ 5/5

Google

Thanks for the showround.

Gregory · 21 September 2026

★★★★★ 5/5

Trustpilot

Letting

I spoke to Bradley on the phone as I wanted to let my house. I was so nervous but Bradley quickly put me at ease with his kind telephone manners.Bradley came to value my house, he was so cheerful,so professional and so honest. He explained and gave me all the information i needed.There was no question too difficult for him to answer. He knew his job well. Thank you so much Bradley.

Muskula · 9 April 2024

★★★★★ 5/5

Trustpilot

I cannot recommend the team at "The Personal Agent" Stoneleigh highly enough

I cannot recommend the team at "The Personal Agent" Stoneleigh highly enough. Dan the Assistant Manager was our main point of contact and he quite literally steered us through the process with the utmost professionalism and patience, but any contact with the rest of the team at the Stoneleigh branch has also been excellent. We initially went on to market with a "well known national estate agent" who did very little to market and sell the house over the six month period we were under contract with them, and within two weeks of moving to "The Personal Agent" we received offers, one of which has led to a sale.The team most certainly know their stuff. Dan not only managed our expectations with regards to the market situation, also provided us with recommendations of a conveyancing firm (who have been fantastic) and gave us details of a house clearance firm (also fantastic).I can absolutely say that "The Personal Agent" Stoneleigh Team have provided "a personal service" and I can only thank Dan and the Team for their professionalism in every aspect of this process.

Jackie · 16 October 2023

★★★★★ 5/5

Trustpilot

Callum Kirby is extremely helpful and…

Callum Kirby is extremely helpful and responsive if you are looking to let in the Epsom area. We signed up with several agents and Callum at the Personal Agent was one of only two that actually ever followed up with us again, and he consistently sent us listings and set up viewings, on properties he thought would be a good fit.

Angela · 12 October 2024

★★★★★ 5/5

Google

I not normally the type of person to name and shame people but on this occasion I have too Sam!!!!. Is an amazing asset not only as member of the company also as a person. Performing his job professionally and with full knowledge and confidence. And always always was there to help me. From start to finish THANK YOU so much to Sam I have completed my life time goal.

Lewis · 26 April 2024

★★★★★ 5/5

Google

Ruby was friendly , attentive and knowledgeable .Definitely recommend

Eliana · 13 April 2026

★★★★★ 5/5

Trustpilot

Sarah Goddard has been a dream!

Sales progressor, Sarah Goddard, has been a dream! We purchased a property being dealt with by The Personal Agent and Sarah did more for us then all of the solicitors involved in the chain. Great communication and so lovely! If we need a property sale in the future, we will 100% be going with The Personal Agent now thank you to Sarah and her hard work. We really appreciate all of your time, thank you so much!

Lisa · 21 November 2023

★★★★★ 5/5

Trustpilot

A* Customer Service

We have been looking for a house for months and we had a tight schedule as the kids were about to start school in Surrey and The personal agent helped us find a home, the referencing and moving in was quick.Chris made everything so easy for us as we are moving from London, we explained all our needs and schedules and he made it easy for us, he was very efficient, replied all our emails on time. I remembered one Saturday we were running late to meet up at the property and he waited past his hours just to accommodate us and help us with all our enquiresI told him when I am ready to buy a property he definitely will be my agent, his customer service was A*

Customer · 31 August 2023

★★★★★ 5/5

Google

We got the keys today to our new home and we can't recommend the Personal Agent highly enough. We felt we got to know staff really well throughout our buying journey - Morgan and Adam were super helpful finding properties that 'ticked the boxes' for our criteria, always knowledgeable with our questions, and really supportive through the ups and downs of finding a place to buy. Really felt that it was a team effort in helping us find a home! Sarah was a superstar when it came to sales progression, preserving my sanity on many an occasion! Communication with the entire team was always clear, prompt and attentive. We wouldn't hesitate to use the Personal Agent in the future in either buying or selling our home. Thank you to everyone in the team - you all do an amazing job!

Julie · 25 August 2023

★★★★★ 5/5

Google

We used the Personal Agent to sell our house, we also purchased our new house through them. The got the house on the market quickly, with good photos and video. They organised an open house within a few days, and we got 3 offers. The selling process hit some delays and their sales progresser Frank was excellent at keeping the chain together and dealing with buyers, sellers, their agents, solicitors and financial advisors. We have been happy with the whole service.

Dick · 25 August 2023

★★★★★ 5/5

Google

Magnificent team and service so glad I went with them. To all the team from Andrew who assured us we had picks the right agent for our property, to Sam and Anna and the team for the viewing and securing our buyer and to Frank for closing the sale and getting us to exchange (he was phenomenal). Would highly highly recommend the Stoneleigh branch

Salman · 25 July 2024

★★★★★ 5/5

Google

We brought and are now selling our property in Epsom through the Personal Agent and I cannot thank them enough for their work. Richard Digance, the Director of the Personal Agent has been dealing with us and has been an absolute star, with an honest and highly professional approach to all our concerns. It really has made selling our house painless and trouble free. Thanks Richard. Great Job - Dr and Mrs Hunt

Ian · 26 August 2019

★★★★★ 5/5

Google

Had a viewing today with Rosie. She was professional, punctual and lovely, took her time to answer all of our questions. Thanks again, Rosie.

Halimah · 10 April 2026

★★★★★ 5/5

Google

Rosie did a great job showing us around. Very friendly and helped us when the next viewers turned up early and wanted to get in!

Geoff · 2 April 2026

★★★★★ 5/5

Trustpilot

Could not be happier

I not normally the type of person to name and shame people but on this occasion I have too Sam!!!!. Is an amazing asset not only as member of the company also as a person. Performing his job professionally and with full knowledge and confidence. And always always was there to help me. From start to finish THANK YOU so much to Sam I have completed my life time goal.

LA · 22 March 2024

★★★★★ 5/5

Trustpilot

A personal and friendly experience

Right from the start viewing with Simon was so easy. Never rushed and very informative. Sarah then came and always had a smile even though every time we viewed it was pouring down with rain. When I rang the office Sammy was so helpful with any information and couldn’t do enough. From start to finish the staff at the Personal Agent have made our experience a good one.

GILLIAN · 25 April 2024