4/5
TrustpilotThey listened and responded
They listened and responded to nearly all questions and enquiries and were supportive through out.
Trusted Agent profile · Epsom
The Personal Agent Epsom reviews
★★★★★
1,536 reviews across 3 platforms
2 West Street, Epsom, KT18 7RG
The Personal Agent's office in Epsom, at 2 West Street, is rated 4.9 out of 5 across 1,536 reviews on three platforms, including 498 Google reviews rated 4.9.
498
Reviews on Google
This office
40
Reviews on Facebook
This office
998
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotProfessional and courteous
We had a very good experience with The Personal Agent, Stoneleigh. Paul kept us informed throughout and the whole process from beginning to end was handled in a professional and courteous manner. Paul shone through on 'exchange' day when things started looking a bit wobbly due to various reasons at the top of the chain, but all worked out well in the end. We have no hesitation in recommending The Personal Agent to others.
5/5
GoogleThank you so much to Chris Shaw and the whole team at The Personal Agent. They are honest, hardworking, always available, brilliant! If you want to sell your house you have to use them! The BEST SERVICE ever! Chris is amazing
1/5
TrustpilotI couldn't Adam and Eve it!
I was out of contract with Personal Agent, Epsom - they had been trying to sell my flat for over a year. I got a call from Adam Latter, the chap that was managing the sale. We had - today - put it on with another, smaller, local agent and Adam tried to tell me that we had breached the contract. Which we hadn't! We were perfectly within our rights to put the flat on with whoever we wanted. We had - after the initial 3 months (last October) - a multi-agency agreement. We had sold this flat back in March (this year) and Adam managed that negotiation. His handling of that deal was abhorrent. He seemed more interested in the buyer than the vendor and tried to force us (bully us) into taking a lesser offer that we couldn't afford.My advice to Adam and all that may have learnt from him is to always put the vendor first - above the buyer, above your commission and above your own 'personal' opinion. The vendor is your client when selling a property - they should be your priority. It wasn't the case with us.Adam told us on this call that he was 'stepping back' for our own good. That's rubbish! He was just too inadequate a salesman to sell our property. My advice to Adam and others - if you make a mistake then own up to it and face it - don't run away from it. How dare he treat people this way? How dare he question my integrity when he was in the wrong? Personal Agent are supposed to be the best estate agent in Epsom and the local area - that's why we went with them. That's why we agreed to their high fees. Well, I'm here to tell you that, if you get Adam overseeing your sale I'd think twice before committing to it. Disgusted and disappointed from Epsom.Having read the response - it is simply not true. We have been with two agents since last October - the one that is directly opposite your branch! We even joked about the friendly rivalry that would ensue. We had concluded the three months sole trader agreement. This response is not good enough. Once again, my integrity is being brought into doubt. Shameful!
Agent replied · 16 June 2024
Dear Alan, Naturally we are extremely disappointed to receive your review and apologise that you feel so aggrieved. We have checked the agreement we have on file and we only appear to have a sole agency agreement. Whilst the sole agency period has expired, the agreement asks for a notice period should any client wish to withdraw or swap to a multiple agency. To our knowledge we had not received a call from you, to advise you were instructing another agent. Adam has been with the company for a number of years and has never received such poor feedback, so we are naturally concerned by your feedback and will be looking into the matter further. Adam’s suggestion to ‘step back’ was because he advised it does not look good if a property is advertised with multiple agents at once and we did not feel it would be beneficial for either of us. As you are aware we are a small local business and negative reviews do nothing to rectify any issue, so we would welcome an open dialogue to understand what we can do to put things right? We totally understand the stressful position you are in at present, and assure you no malice or distress was ever intended. We’re equally sorry we were unable to sell your property again, but wish you all the best for the future.
5/5
GoogleI sold and bought simultaneously through The Personal Agent and they went above and beyond. Joseph was especially attentive during the process and kept me in the loop the whole time. He even assisted with various issues once the sale and purchases had completed. I wouldn't hesitate to recommend!
Agent replied · 24 August 2024
Thank you for your feedback Nick. We work hard here at The Personal Agent to make sure we go above and beyond for all our customers. We are so pleased Joseph provided you with outstanding service.
5/5
TrustpilotSarah from The Personal Agent
We had Sarah dealing with our sale of our property and were thoroughly pleased. We had complications and delays in our sale and Sarah was fantastic in chasing it up with the others involved and her communication with us was brilliant. We would 100% recommend her services and thank Sarah for all the help and advice she gave us!
5/5
GoogleRosie was very professional. She knew a lot about the house and answered all my questions.
5/5
GoogleChris was very helpful through the process of us buying in Epsom. He was always available to answer any queries we had and would always return phone calls. He was honest and communicative. I would recommend Personal Agent to anyone wishing to buy in Epsom.
5/5
GoogleWe highly recommend The Personal Agent, they are very proffesional and also friendly and efficient. We just bought our first home through them and it was all very smooth and straightforward. Special thanks to Chris who has been great with communications and a very nice person to deal with. Thank you all for your help and support, we feel very lucky!
5/5
GoogleWe would highly recommend the Personal Agent for selling - Gareth, Ray and the team were excellent throughout and secured us several offers within a matter of days. They made the whole process easy and diligently chased solicitors for us to push the sale through.
5/5
GoogleWe have had a great experience selling our house with The Personal Agent Epsom. From the initial valuation, through to viewings and sale the staff have been brilliant. Our agent Ray is extremely efficient, has great communication and a very friendly manner. We’d wholeheartedly recommend Ray and the Personal Agent team whether you are buying or selling. Thank you to them all.
5/5
TrustpilotGreat Lettings Experience
Sameer (Sam) and Chris in Lettings were extremely helpful throughout the whole process and always made time to assist us.Sam's knowledge and communication was excellent. It made a potentially stressful move much easier to deal with. I would definitely use their service again in the future.
5/5
GoogleHave been using Adam Latter to help my wife and I search for our new home. After just one viewing, Adam understood exactly what we were after and gave some sound advice of the areas most likely to have what we are looking for. Nice, genuine and knowledgable. After some of the agents we have met, Adam has been great thus far. Hopefully we can find our next home with him.
5/5
TrustpilotThe Personal Agent has been looking…
The Personal Agent has been looking after my rental property and tenants for the last couple of years and I am happy with their services. I am especially grateful for Charlotte's help as Charlotte has always been very approachable, reliable and prompt sorting out issues. Thanks Charlotte for all your help thus far.
1/5
TrustpilotIf you are considering renting a…
If you are considering renting a property, please avoid this agency.Firstly, they rented me a property full of damp and mould covered with a layer of paint by the landlord which they knew about this. I was a third tenant moving in less than two years after being told by the next door neighbor. Furthermore, dampness and mould returned after 4 months in the whole property. This made us sick, especially me since I was pregnant and also had another child with disabilities. To conclude and to make matters worse, the property had gutter issues. Subsequently my landlord put a claim against the block management and still not resolved after me moving out. As soon as I talked about the damp and mold in the other rooms, he said in writing that the gutters were causing the damp and mould throughout the house, which was not the case. We were fed up of living in dispair, therefore we contacted the Epsom Environmental Health Agency and they confirmed in writing that the property had degrees of dampness not properly addressed by the landlord. To my dismay the landlord confirmed another story to the Environmental agency and served me section 21 because I reported him to the agency. This is illegal to kick out an excellent tenant that has been paying full rent and living in dispair for 8 months. We were happy to leave and took us a while to find another property. However, as section 21 was served the landlord instructed these bunch of cowboys to show the property to potential tenants. An open day was arranged and many people attended. To the first few visitors someone called Callum from the agency claimed that all the problems were caused by us which I addressed him on the spot saying that was not true. As a result, I took it further and am currently awaiting a response from the property ombudsman regarding my complaint. Then, as we managed to find a property early then my contract expired under their knowledge we paid three weeks worth of rent instead of the full amount. We were constantly harassed by them to leave as soon as possible because my landlord had to make repairs for the new tenant's arrival. At the time of my deposit being returned the landlord and t them claimed that they did not authorise me of not paying the full rent and deducted from my deposit. Of course I opened a dispute with DPS regarding this because they are liers.Avoid them if you want to avoid being misled and having heartaches.
Agent replied · 16 June 2024
Dear Milena, Both my colleague and the Landlord have been in regular communications with you already, however I am happy to explain it again on Trustpilot. Firstly, we do not manage this property. The Landlord instructs us on a Letting Only basis to find tenants. We are not the managing agents but I understand that in regards to the damp / mould, The Landlord had informed you on numerous occasions that it is a Block Management issue and is in hand with the relevant company. He has done everything possible to make your tenancy comfortable and pleasant. Upon being served notice, you asked to extend your stay. I am unsure as to the reason why if the property was in such poor condition. We understand you reported said matter to Environmental Health who scheduled a visit. The Environmental Health Officer stated that the damp issues reported were not in excess of what they were expecting to find and therefore were not as bad as what had been reported. The officer concluded that their investigation has been closed and no further visits will be carried out. We were instructed by the Landlord to re-let the property and organised a convenient time with yourself to attend. Callum, who was showing the property had only been with our agency for a couple of weeks and returned to the office upset by the way you had spoken to him. An applicant that was viewing the property also commented on your behaviour. With regards to your final rental payment and again further to our discussions with you, you have now agreed to pay this. In light of the above, I’m afraid your review is based very little on facts. I hope this clears up some misunderstandings but as always, please feel free to contact us. Kind regards,Cheryl Burn
5/5
GoogleRosie was great, really knowledgable about the areas and the properties we went to see. All the viewings went smoothly. We loved one of the properties and she was able to work out a time for our second viewing straight away. My Partner and I would completely recommend the Personal Agent.
5/5
TrustpilotThe Personal Agent are a great team
The Personal Agent Stoneleigh branch have a great team, who have provided me with excellent service. They quickly organised an open day for viewings and we had 3 good offers within days. Since then I have been kept up to date with progress, and we have now completed. Thanks to all at Personal Agent, especially Ben and Sam.
5/5
TrustpilotThe Personal Agent assisted in finding…
The Personal Agent assisted in finding my current dwelling 🏠. They're really professional, responsive and above all friendly. They addressed my queries throughout the whole process and until I moved into the property, and even thereafter.I would hugely recommend them to anyone looking for a property in the market and I would like to thank Chris for his support. It has been a great experience working with The Personal Agent.Regards, Aurelien
5/5
GoogleMorgan was great help from the start of our house buying process right until the exchange. He was very helpful, friendly and went above and beyond to help make my buying experience easier. I would not hesitate to recommend Morgan at the personal agent.
5/5
TrustpilotThank you Ren for all your help and support
I’m in the process of purchasing a flat with The Personal Agent and my point of contact is Ren Pugh at the Epsom Branch. I have experienced great customer service from Ren. I’m really pleased with how she is handling matters for me. She demonstrates great care, provides good support and keeps me updated with any progress and developments. When going through the challenges of purchasing a property having someone like Ren really helps and gives confidence and comfort. Thank you Ren for all your help, look forward to the completion of the purchase and to collecting the keys. Thank you
5/5
TrustpilotListing my property on the market
Have recently listed my property on the market with the support of Bradley Snape. I must add how extremely helpful he’s been throughout this whole process, whilst always be available to contact and share information with updates, his movement and speed of this work has made the overall process so smooth. I’d couldn’t recommend Bradley high enough and thank him for all the support.
5/5
GoogleRosie was great, really knowledgable about the areas and the properties we went to see. All the viewings went smoothly. We loved one of the properties and she was able to work out a time for our second viewing straight away. My Partner and I would completely recommend the Personal Agent.
5/5
TrustpilotThe Personal Agent Banstead
Samantha has been extremely proactive and helpful in selling our property, which was not the case when dealing with other agents previously. Although it has been a longer-than-expected process, Samantha persevered throughout and has always been professional and great at communicating. Also, thank you to George, who has been involved right from the beginning.
5/5
TrustpilotGreat Service
Thank you for your prompt response and giving an appointment so quickly. I would like to thank particularly Sameer for welcoming us very positively and showing patience towards our questions. He explained everything super clearly. Thank you again for your service!
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