Every review we hold for the Epsom office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBrilliant from start to finish. We had a couple of quotes to sell our house but we liked the down-to earth approach of the Hamptons team and the fact they list on all the major property sites. They gave us guidance as to what we needed to do to make the house look its best, worked to our timetable completely and then sold it on the first open day within a week of listing.
There were some delays with the sale with regard to finalising the freehold but the Hamptons sales progressor coordinated with all the solicitors involved and kept them on track as well as keeping the buyers in the loop throughout.
Overall, we were very pleased with the service from Hamptons.
Catherine · 22 June 2023
Agent replied · 21 June 2024
Thank you for your review Catherine. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleI sold a property with Hamptons last year when the market was in decline. The previous local agent lost interest when things went quiet to we switched to Hamptons. Paul was quick to setup the property and was good at advising on a price. Viewings came in quickly and within a few weeks we had sold at a price we were happy. The service was professional throughout, and trumped the other agent we'd tried in Epsom. I would highly recommend.
Andrew · 22 June 2023
Agent replied · 21 June 2024
Thank you for your wonderful review Andrew. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleDuring a very long probate sale we had two agents and honestly both were good. However I was reluctant about using a larger agency such as Hamptons, but needn't have worried. The team of Leon, Jonty and Laura were 1st class in attaining a sale, the feedback and ultimately the push to conclusion. Highly recommended. Thanks.
Simon · 3 October 2024
Agent replied · 24 October 2024
Thank you for your review Simon. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleHad a fantastic experience with the guys from Hamptons
Being the last viewing of the day, Jonty spent about 40 minutes showing us the property we were seeing, taking time to show us every feature. When we explained that we hadn’t put our place on the market, he arranged for his colleague Paul to give us a valuation on our place the next day. Less than 24 hours later, Paul was at our kitchen table giving us a very thorough/ well researched valuation on our current home. Throughout, the one thing he repeated over and over was “we will never pressure you to sell”.
The whole experience left us thinking we are unlikely to consider other agents in future.
Shane · 22 June 2022
Agent replied · 21 June 2024
Thank you for your review Shane. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleHamptons have been fantastic throughout our sale process, from listing and marketing the house, to viewings, to helping us navigate what turned out to be a very complicated and tumultuous process to pin down and hold the chain together. Special thanks to Eric, Becky and Laura who kept me (mostly!) sane.
Kate · 27 July 2024
Agent replied · 26 August 2024
Thank you for your wonderful review Kate. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleA huge thank you to Leon and ALL of the team at Hamptons in Epsom for helping us through what turned out to be a tricky process. Every time we called the office, everyone was familiar with us and our case. Very professional from the start and once the sale was agreed Laura was our dedicated person who then co-ordinated the legal process and helped keep the solicitors focused on our particular process - NOT an easy task !
Paul · 22 June 2022
Agent replied · 21 June 2024
Hi Paul, we are delighted that you enlisted Hamptons Estate Agents Epsom and Banstead and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleI felt confident from my first meeting with Francesco to discuss letting my daughter's flat that Hamptons would look after us well. The process with other members of staff like Alanna was equally smooth. They did the homework and found suitable tenants who we hope will return the flat in the equally fine order they received it.
Noel · 23 March 2024
Agent replied · 21 June 2024
Hi Noel, we are delighted that you enlisted Hamptons Estate and Letting Epsom and Banstead and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleI cannot recommend Hamptons Epsom highly enough. Leon has been great from start to finish, even taking the time to message out of hours, a true professional. Laura and Becky were always on hand, responding, chasing quickly and diligently making sure everything got over the line without any stress. Thank you so much
Steve · 7 June 2024
Agent replied · 21 June 2024
Thank you for taking the time to leave us a review Steve. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleTerrific service from Leon, Becky and the team at Hamptons. Constant communications and sound practical advice throughout the process from listing to completion. Very professional. A great many thanks.
John · 6 April 2025
Agent replied · 18 May 2025
"Woohoo! Thank you for the kind words! We strive to provide top-notch service and are thrilled to hear about your positive experience working with our team. Thank you for choosing Hamptons for your real estate needs!" #realestate #exceptionalservice. Best wishes, Lucy, Hamptons Customer Care.
★★★★★ 5/5
GoogleWe are really happy with Jonty at Hamptons. Jonty was polite, friendly, respectful, knowledgeable and organised. It was important to us that our estate agent was nice to work with and Jonty was - we enjoyed working with him! We appreciated him keeping us updated, working hard to chase matters and ensuring that the sale remained on track, whilst remaining calm! Thank you, Jonty!
Lindsay · 22 June 2023
Agent replied · 21 June 2024
Thank you for your wonderful review Lindsay. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleI cannot fault the professional service and pastoral care that Leon Stone and his team provided during my house sale and purchase. Their expertise and extensive experience was priceless throughout - and without them I doubt we would have managed to get through the factious experience that most people have when house buying and selling now. I recommend them highly!
Kin · 27 July 2023
Agent replied · 21 June 2024
Thank you for taking the time to leave us a review Kin. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleLeon did a great job of keeping in touch from our initial enquiry without being pushy. His view on the market proved accurate and he and Becky did a good job to get our sale over the line.
Colin · 16 March 2026
Agent replied · 16 April 2026
Thank you for your review! We strive to provide excellent communication and accurate market insights for our clients. We're happy to hear that Leon and Becky were able to successfully complete your sale. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe seem to have sold our house in record time thanks to Leon and Becky working as a team in Epsom. Their pricing was accurate and they advised us professionally every step of the way. We appreciated their friendly but efficient communications. Would highly recommend them.
Elizabeth · 24 July 2025
★★★★★ 5/5
GoogleWhat a hard working, friendly, knowledgeable team, Hamptons secured a buyer for our property and saw it throught to exchange, 20 viewings, 5 offers and a sale agreed in excess of the guide price, very impressed with Becky, Leon and the rest of the team, a massive thank you Hamptons, you are the best!
Jackie · 13 October 2025
Agent replied · 12 December 2025
"Thank you so much for your amazing review! We are thrilled that you had a positive experience with our hardworking, knowledgeable team at Hamptons. We are dedicated to finding the perfect buyer for your property and we are delighted to have exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI have just sold my home thanks to Hamptons Epsom & Banstead Team. They were amazing, professional,. very friendly and very polite. They made the whole process painless. They kept me updated with all the viewings and customer feedback. They also loved my cats. The service was very personable and not just another property sell to get their commission. I would highly recommend Hampton's and would be happy to use them again....but not too soon i hope :-)
Sharon · 22 June 2020
Agent replied · 21 June 2024
Thank you for leaving us a review. It is fantastic to hear the Epsom & Banstead Team provided such a high level of service and in particular made the process as smooth as possible. Feedback of this nature is very important to us and we look forward to making the team away of your review, thank you again.
★★★★★ 5/5
GoogleCannot recommend the Epsom Hamptoms team enough - to sell your house in this area you will not find a more committed team. They qualify buyers (not always the case across estate agents), they keep you updated on feedback without you having to chase (never the case with other estate agents) and instill confidence in the fact that they want the sale for you not just the commission!
Jackie is friendly, organised and always up to speed when the rest of the team are away from the office on viewings.
Christine is the best - she is friendly, kind, approachable, knowledgeable and experienced in the property market. She really cares and works hard to achieve the desired outcome. A total propety superstar!
If I was buying or selling a property I would without qustion contact Hamptons Epsom,
Jill · 23 June 2019
Agent replied · 21 June 2024
Thank you for taking the time to provide us with such a detailed review. Customer service is very important to us and as such we are thrilled to receive such positive feedback about Jackie, Christine and the team in Epsom. We take great pride in our people and are thrilled to hear the service you received was friendly, knowledgeable and committed. Thank you again, we look forward to sharing your review with the team.
★★★★★ 5/5
GoogleUnbelievable service for both the purchase and the sale. Christine is beyond exceptional, and i came to lean on her more as a friend through the process than an estate agent. When we couldn't sell, they took us on board and had us under offer in 2 weeks. They aided through the purchase and sale, chased whoever needed to be chased, and even through some trying circumstances, were professional, courteous and kind. I would never look to any other estate agent again and the team in Epsom break the usual thought process of moving. We cannot thank you enough for all you help - debs and greig
Deb · 23 June 2019
Agent replied · 21 June 2024
Thank you for leaving us a review. We take great pride in offering a high level of customer service and are delighted to hear that Christine had such a positive impact on your experience with us. In particular it is fantastic to hear this level of service was provided to you from start to finish and that you were supported throughout. Thank you again, we look forward to sharing your review with the team.
★★★★★ 5/5
GoogleHamptons managed to steer successfully a complicated house sale for me in Ashtead , whilst my property was tenanted .we managed a section 21 notice, one viewing , and an exchange and completion the day after the tenants vacated .All in a period of 8 weeks. I would like to express my thanks for a truly professional service and working together with Hamptons Lettings in Weybridge by Hamptons Sales in Epsom , with many thanks to Scott in Weybridge, liaising with the tenants, and the inventory inspection and Leon, , Becky and Christine in sales in Epsom to ensure vacant possession, exchange and completion all in one day !
I would definitely recommend Hamptons for their co ordination and patience and professionalism in completing a success for all parties in such a short space of time .
Penelope · 23 June 2019
Agent replied · 21 June 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are over the moon to receive such positive feedback about two of our branches. We take great pride in our people and are particularly proud when our teams work together, we are delighted to see such a fantastic example of co-ordinated sales and lettings effort across two offices. We will ensure both teams are made aware of your review, thank you again!
★★★★★ 5/5
GoogleOur house had been on the market for 6 months with another agent with few viewings and no offers. Having decided to put our house in the hands of Hamptons, we had 14 viewings in the space of 3 weeks, a couple of offers and one which we accepted. Leon got things going, Christine was brilliant organising and attending the viewings and Jackie has been a great link in the office. The key though was Christines hard work, customer care, communication skills and all round professionalism which secured our sale in 3 weeks. We are now in the legal process being ably assisted by Becky in particular and we hope our sale goes through as smoothly as it has done to date - watch this space!.
Robin · 23 June 2019
Agent replied · 21 June 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team had such a positive impact on your experience with us. It is particularly great to hear that Leon, Christine and Jackie provided a 5* service from start to finish and were able to secure a smooth and quick transaction, we take great pride in our people and look forward to sharing this feedback with the team. Thank you again!
★★★★★ 3/5
GoogleHamptons was polite and pleasant to work with when it comes to helping you buy a property. They were happy to answer questions through every step of the way to ensure you understand the overall process.
The issue I have is the communication between buyer and seller when getting closer to the completion date. I discovered I was not communicated with the queries raised at the time when I had a phone call with the seller, days after we moved in. The only queries I replied to were about keeping some items they were happy to give away. This unfortunately did not reach the seller because when I moved in, they were not there.
I do wonder in some circumstances can both buyers and sellers communicate directly with each other on matters for example additional items to leave behind while the rest can involve either estate agents and or solicitors where appropriate. Overall from a buyer’s perspective the staff were great to talk to as mentioned but communication and delegation of who should speak to who might need to be look at retrospectively.
Bao · 24 September 2024
Agent replied · 24 October 2024
Thank you for letting us know about your experience with Hamptons Estate and Letting Epsom and Banstead, please tell us more about it by sending an email to Customercare@hamptons.co.uk with your contact details so we can get in touch.
★★★★★ 5/5
GoogleBecky, Laura, Jackie and the team at Hamptons were absolutely outstanding. They were so patient with us as we navigated the purchase of our property and went over and above with all our relentless questions and requests. A great experience and highly recommended!
Benji · 22 February 2024
Agent replied · 21 June 2024
Hi there Benji, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 5/5
GoogleAs ever, we were immensely satisfied with the service Hamptons offered when selling our house. This is the second time we have moved with Hamptons, and we wouldn't hesitate to recommend Becky and the rest of the Epsom team. They have diplomacy and patience to spare, increasingly important in the current conveyancing market!
James · 22 June 2023
Agent replied · 21 June 2024
Thank you for your positive feedback of Hamptons Estate Agents Epsom and Banstead. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
★★★★★ 5/5
GoogleIt is always a nervous time when you are buying and selling your home simultaneously. But Leon and Becky at Hamptons, Epsom were excellent . They were very good with a friendly and professional approach. They made us feel at ease and helped us navigate even through tricky moments with a great deal of calm and reassurance. I would highly recommend their service.
Noveen · 22 June 2022
Agent replied · 21 June 2024
Thank you for your review Noveen. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleWhat a fantastic experience with an exceptional team! After six months with another estate agent yielding just five viewings, I switched to Hamptons. To my delight, I had nine viewings within two weeks, and just a week later, I received an offer and completed the sale! The communication between Hamptons and my buyer was seamless. I wholeheartedly recommend Hamptons in Epsom. Thank you all for your outstanding service! 😃
Lisa · 15 January 2025
Agent replied · 22 January 2025
Thank you for your review Lisa. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.