Trusted Agent profile · Epsom
★★★★★
752 reviews across 2 platforms
2 Kings Shade Walk, The Ashley Centre, High Street, Epsom, KT19 8EB
Barnard Marcus's office in Epsom, at 2 Kings Shade Walk, is rated 3.2 out of 5 across 752 reviews on two platforms, including 255 Google reviews rated 4.6.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
1/5
TrustpilotI used Barnard Marcus to find a tenant…
I used Barnard Marcus to find a tenant for my flat. After a number of years my tenant moved out and I needed to release the deposit (set up by Barnard Marcus) They demanded an up front payment of £2955.95) - more than the deposit. These people are dishonest do not use them
1/5
TrustpilotExtremely vexed by these people. Stay away if possible
Lost out on an ideal location because staff at the mitcham office failed to phone me back. I phoned them on Monday, Tuesday and Wednesday. Each time receiving a promise that I would get a call back except on Wednesday afternoon when I called back for the second time that day and was told that the house went under offer that day.
5/5
GoogleI would recommend Bernard Marcus estate agents. Damon was professional, knowledgable and friendly. I am definitely going to use them again!
5/5
GoogleBarnard Marcus have been great and managed to get me an offer on my property on the first viewing , I have had my flat on with 2 different agents in over a year, yet they manage to get it under offer in less than a week ! Great work by Tom and all the team over in Epsom branch ! Thank you .PositiveResponsiveness
5/5
TrustpilotBarnard Marcus/ Priscilla Mohanarajah
I had the best experience with Priscilla Mohanarajah from Barnard Marcus, she was amazing through out the stressful process of finding the right mortgage, what i really appreciate in Priscilla performance is she understood the pressure and fears a buyer can feel during the process , she was assuring, patient and very helpful. Also I admire her follow up even after she done her part.
1/5
TrustpilotI wish I had read these reviews before…
I wish I had read these reviews before starting a tenancy managed by BM. As you can see from these reviews, the agency is a complete mess and nightmare. I won't bore you with the details, but after a year of living with mould, overflowing sewage, and occasional rodents I'm quite surprised they stay in business. They say they will do things and then they don't do them. Complete liars.
1/5
TrustpilotAbsolutely incompetent clowns
Absolutely incompetent, unprofessional and have no idea or what they are doing. Landlords and tenants need to stay far away from them as possible.There system is rediculously unorganised. Judging by all the reviews I'm not the only one that believes so. Should of been given a thorough breakdown of the funds given for fees and the deposit right at the beginning, and they should of have it on there record.
5/5
TrustpilotHelpful from start to finish
Brian at Barnard Marcus could not have been more helpful. We are a charity who had been gifted land in and we decided to sell at auction. We had no experience in this field whatsoever and Brian kindly guided us through the whole process from start to finish with a ended up with a fantastic result at auction.
1/5
TrustpilotIf you have the chance to avoid - avoid!
I had the displeasure of dealing with Barnard Marcus at Clapham Junction last year purchasing a house. Unprofessional, dishonest and rude doesn’t even scratch the surface.If you have the chance to avoid- avoid!I was lied to by their sales agent and only after speaking directly with the seller did their deception become clear.
5/5
TrustpilotVery enjoyable experience
Oscar from Barnard Marcus was very professional and was able to offer a lot of useful information. It was a pleasure to be shown around by someone, who obviously took pride in the job.
1/5
TrustpilotMy experience is on the lettings side
My experience is on the lettings side. If I could rate them as 0 stars I would. Incompetent to a level that is almost unbelievable. And on top of their incompetence they are rude and harass you with calls even after you have stopped doing business with them. Avoid at all costs.
1/5
TrustpilotTragic service and responsiveness
Tragic service and responsiveness. Reported a broken thermostat before Christmas, understood that because of the holiday period and maintenance availability it might take a while to get stuff sorted. It is now the 1st of February, our thermostat is still not changed, but our boiler has just gone as well and I have little-no faith that this will get sorted promptly. Avoid unless desperate for a property.
1/5
TrustpilotBooked a viewing a couple weeks ago
Booked a viewing a couple weeks ago, from the beginning the agent ola or olah smelled of paraphernalia and Body odours.His breath especially was the ticking time bomb I felt like a dragon was breathing all over me. Very messy and unofficial. Definitely off putting, It resulted in me going down the road to another lettings agent.
1/5
Trustpilotdishonest plus incompetent
A property with 4 bedrooms semidetached two entrance in SW17 , despite reducing from 2300 to 1700 did not let. But worse was removed the property with fake reasons without telling the landlord from the zoopla , most probably just to show the weeks to rent showing less on the zoopla. also hardly returns the messages, judge yourself IS THERE ANY WORSE AGENT
5/5
GoogleMe and my partner registered our details looking for houses in Epsom. Matt suggested speaking with their mortgage advisor who offered really helpful information and showed us properties we hadn’t yet considered. We are now in the process of buying and couldn’t be happier.
1/5
TrustpilotVery disappointing
Very disappointing, sent inquiry form right move, took 24hrs to respond back and insisted i see their mortgage advisor face to face before viewing property.Convinced them i required a small mortgage and wish to see the property first. Booked me in and no confirmation email, just ignored.
5/5
GoogleWe were served by Barnard Marcus all the way, from the very beginning. Starting with the search of the property, mortgage advice, negotiations with the seller and recommendation of very reliable solicitor. They were with us at every step of the process. Chloe, Carolyn, James and Annabel really helped us a lot. Thank you.
5/5
GoogleThank you Rebecca and Conna. You are the best! Michal & BeataPositiveProfessionalism
2/5
TrustpilotBe wary!
The evening before the auction I was notified the property I was following had its starting price increased by £30k! I'd not of even entertained giving them a deposit to bid at the new price. House sold for above market value despite needing extensive work? Very suspicious. Let's hope the deposit comes back easy?
5/5
GoogleYep , very helpful and efficient . Thanks Becks and Dean for helping me with my escapage lol
5/5
TrustpilotQuick and helpful!
I just had a couple of questions about a property so gave them a call. They were to the point and couldn't be more helpful. No beating around the bush or pushiness like I've had from other places 👍
5/5
TrustpilotWe rented a property through barnard…
We rented a property through barnard and Marcus and Sara the agent really helped us she was very helpful and I have had a very positive experience with them.
1/5
GoogleArranged a viewing at 2pm. They didn't turn up. When I phoned at 2.30 to enquire where they were I was informed they didn't have the keys to the property :(
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@barnardmarcus.co.uk, then we'll be more than happy to help you.
1/5
TrustpilotDo not do business with them wether you…
Do not do business with them wether you are selling or buying.Do not work for this people, they underpay, over work, disrespect, plenty of words game to trap you, every conversation is a doc to sign for them to then chase you back. Fake environment and no management, just appearance.
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