Trusted Agent profile · Epsom
★★★★★
753 reviews across 2 platforms
2 Kings Shade Walk, The Ashley Centre, High Street, Epsom, KT19 8EB
Barnard Marcus's office in Epsom, at 2 Kings Shade Walk, is rated 3.2 out of 5 across 753 reviews on two platforms, including 255 Google reviews rated 4.6.
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Every review we hold for the Epsom office, from every platform, shown as written. First names only.
1/5
TrustpilotVENDORS - Spend that 0.5% extra
VENDORS - Spend that 0.5% extra to provide your buyers with a legal above board experience. We purchased a flat with Wintana at Barnard Marcus. They do not respect the law regarding conditional selling. We were forced to use in house solicitors to have our offer put forward. We were pushed to sign contracts when our property was not in the condition we offered. Very money-focused, no customer service whatsoever.
1/5
TrustpilotOverseas landlord with barnard marcus…
Overseas landlord with barnard marcus so hard to change agents at a distance. They are awful, they are slow to deal with any property issues, tell me the tenant is not responding, tell the tenant I am not replying. Fortunately the tenant and I contact each other so catch them out on lies.Do not trust them with your rental property
1/5
TrustpilotI signed a contract with them what a mistake !
I signed a contract with them in December, for 12 weeks, their staff over priced the property by £100,000.00 ! Local market knowledge !4 months later, i was told it was overpriced, as I tried repeatedly to get out of the 12 week contract which I believed to be over, I was told you then have to give a further 28 days notice !What a stitch up! avoid signing with them !Comment on agent feesThey got me to put the property on at £100,000 more than it was worth, with a fee based on this, then when the price was reduced wouldn't reduce their fee - its a scam to get more fee's !
1/5
TrustpilotUnprofessional
We agreed to move the 1st of March, the state agent asked us to live the 28th if Feb. We were trying to understand why pushing us to do so. We have previously arranged with our removal company for the 1st March. The state agent took 3 days to send us the contract over, just Te afternoon before we were supposed to move in. And it was delayed for a day, we had to reschedule the removal company many amd oay fees and change the date for a day where it increased £10 extra per hour! It is really disappointing and we were so frustrated. Don’t trust them and get anything written by email.
5/5
TrustpilotThe agent i spoke too had already…
The agent i spoke too had already answered 90% of my questions before i even had the chance to think of them myself!From the very start to end i felt supported and confident leaving the responsability with them.Highly recommend for an efficient and thorough service!
1/5
TrustpilotEstate Agencies immorality
It is immoral, unethical Estate agency taking deposit from the tenants and keeping it in their system to improve their cash flow. Maybe they are on the edge of bankruptcy.I agreed to rent a flat for 1300/month. then the agent said the landlord wants 1325 I said ok. We signed agreement and I paid £500 deposit, it was immediately deducted from my account. next day the agent said the landlord wants £1350 I said no I want my money back, aweek later said ok the landlord might consider your offer! I said no I want my money back! since 20 oct till now which is 31 oct I have not recvd my money and still asking them everyday to pay me my money. What should we do with people lie that?
1/5
GoogleBe warned. Standard terms of sale were for a percentage of the list price and not a percentage of the sale price, as is normally the case i.e. A fixed price regardless of what the property ultimately sells for. Partly my fault for not checking, but I had never heard of an estate agent playing this sort of sneaky trick. This cost me many hundreds of pounds in the end and meant that Barnard Marcus had absolutely no incentive to push for a better price for me as their client. In fact, they spent more time pressuring me to drop the price. The service itself was absolutely awful. You can never get hold of anyone and calls are not returned. On a number of occasions, I had to take to calling other estate agents and solicitors up and down the chain myself, as I couldn't get any action from Barnard Marcus. On some of these occasions, I learned that I had been outright lied to by Barnard Marcus, including being told that my buyers had no chain, which was absolutely not true and ultimately led to my onward purchase falling through. The threat of this was the first and only time that I actually saw any action from Barnard Marcus.... After it was too late.
5/5
TrustpilotGeorgina at Lavender Hill
My son bought a flat in Nine Elms, the process was handled by Georgina Saunderson from the Lavender Hill branch of Barnard MarcusThe structural survey identified a few issues that needed to be sorted outThe situation was complicated as the vendor has emigrated to Australia and the property unoccupiedHowever Georgina walked us through the process with sensible solutionsIt has been a pleasure to deal with her
5/5
TrustpilotI STRONGLY RECOMMEND BARNARD MARCUS IN…
I STRONGLY RECOMMEND BARNARD MARCUS IN REDHILL. WHEN ALL HOPE WAS LOST GARETH KING DID ALL HE COULD IN FINDING ME A BUYER. HE IS EXTREMELY HELPFUL, FRIENDLY, PROFESSIONAL AND I AM SO HAPPY. I HAVENT COMPLETED YET BUT GARETH THANK YOU!
5/5
GoogleI recently sold my flat through Barnard Marcus Epsom and the whole team there are friendly and helpful. My flat was sold in under a week and I was kept informed every step of the way. Julie the sales progressor was such a help in the last couple of weeks before completion and did a great job of chasing everything along. If I ever move back into the area, I will 100% go back to them!
1/5
TrustpilotGood luck if you are a seller!
Wanted to see an auction flat. Emailed. No response. Chased - one response with few details. Emailed two more times, no response. Showed up on day of viewing and met with a disinterested and rude agent really looking to end the viewing. What a wonderful experience! Would never use them if I were selling. Good luck to you if you are!
1/5
TrustpilotScammers
Scammers, don't trust them, I've lost time and money when I was about to buy a flat. They recommended me their mortgage adviser Timea Bozhani which charged me 750 pounds upfront. Despite having an excellent score I didn't qualify for any mortgage. I will never again use this agency, and for sure I'm not paying anyone upfront.
5/5
TrustpilotThank you
Dear Oscar Rodrigue,I am here to say thank you for helping and supporting in selling and buying my new home. Your assistance was very professional and remarkable. Myself and my family are grateful to you personally and also to Barnard Marcus. I rate you 5 stars to your service and to Barnard Marcus.Thanks again,Rita.
5/5
GoogleConna and his team from the lettings dept. have been great at handling my properties and I would highly recommend them.
1/5
TrustpilotAlready bad experiences during the…
Already bad experiences during the tenancy so we looked to move out, inventory checkout was poorly coordinated - we were told someone would call us on the day of checkout, nobody did, so we rang them up and they gave us the external inventory agents and they said they had no record of a appointment for our property. We are now 3 weeks post-leaving the property, and still no sight of the deposit.
5/5
TrustpilotThank you Priscilla Mohanarajah for…
Thank you Priscilla Mohanarajah for your excellent help with my mortgage. Very astute and always quick to reply. Thanks again!
1/5
TrustpilotUnprofessional and Misleading
I believe we were lied to and manipulated by Barnard Marcus in selling our property. They work for themselves, not you (even though you are paying them a commission). Our sale was riddled with issues and we were advised (repeatedly) of circumstances that were untrue. Please save yourself the headache and stress - find and use an alternative Real Estate firm.
1/5
TrustpilotAvoid at all costs.
Avoid at all costs.The important thing for them is the sale, not that they are selling a property with added incentives and then no incentives exist, they go up in smoke.
5/5
GoogleDamon is the funniest and yet professional estate agent I've worked with, really cared about what I was looking for and delivered as promised.
5/5
TrustpilotBM have been superb from start to…
BM have been superb from start to finish, special thanks to Dom for being so helpful throughout the process
5/5
TrustpilotFantastic experience with Eva and Leon
Fantastic experience with Eva and Leon. We sold and bought through them. They were highly effective in a challenging market. Above all else, when the sale had been agreed, they worked so hard to get it over the line. Couldn’t recommend them highly enough.
5/5
TrustpilotFairholme Crescent, Hayes, Middlesex, UB4 8QS
My Cousin bought a house in Hayes, the process was handled by Juile and Hayes branch of Barnard Marcus.The structural survey identified a few issues that needed to be sorted out.The situation was complicated as the vendor was in the care home and the property unoccupied.However Juile walked us through the process with sensible solutionsIt has been a pleasure to deal with her.
1/5
TrustpilotCrap service
Despite not using them to sell a property they keep contacting my wife who has blocked the number. They don't know when to give up.
1/5
TrustpilotI used Barnard Marcus to find a tenant…
I used Barnard Marcus to find a tenant for my flat. After a number of years my tenant moved out and I needed to release the deposit (set up by Barnard Marcus) They demanded an up front payment of £2955.95) - more than the deposit. These people are dishonest do not use them
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Tell us what you need and we'll put you in touch. Barnard Marcus hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epsom.
