Trusted Agent profile · Epsom
★★★★★
752 reviews across 2 platforms
2 Kings Shade Walk, The Ashley Centre, High Street, Epsom, KT19 8EB
Barnard Marcus's office in Epsom, at 2 Kings Shade Walk, is rated 3.2 out of 5 across 752 reviews on two platforms, including 255 Google reviews rated 4.6.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
2/5
TrustpilotThe feltham branch are very goof at…
The feltham branch are very goof at finding tenants however once the tenants are in the communication after is very poor. Several emails sent and you rarely get a response. And the property management team are quite forceful in the way they demand repairs and work to be done immediatley. If you choose to go with one of their engineers which gives them commission based, I found they overcharge by at least 20%.
1/5
TrustpilotSold my house through this agency
Sold my house through this agency: AVOID. These people are below any professional standards.It is because of this type of incompetence and arrogance that Real Estate agents don't always have a good reputation. Shame on Barnard Marcus:- no agents during viewings or late, no contact for 2 months between offer and exchange, property photos were not reflecting the house still after asking to change them, 5 different people to deal with, no support between offer and exchange etc..., arrogance and greed is their motto. I regret I did not use Keating services who happened to be excellent.C.Charon
5/5
TrustpilotI sold my property with Barnard Marcus…
I sold my property with Barnard Marcus at sanderstead, the manager Shelley was excellent, very professional, kept me up to date all the way. Would definitely use this company again.Peter sinclair
1/5
TrustpilotBarnard Marcus Earls Court
Barnard Marcus Earls Court; Leighton Buzzard sequence homesI wish it was possible to give negative stars. We started renting a place as students without working water or heating, in response to this the agency did nothing! Now im chasing my deposit! They have not been able to reach the landlord since 5 months. Emmauel Durou, a wealthy Deloitte employee living in Dubai. I hope you are happy stealing money from students without even supplying running water in the kitchen and heating in the middle of February. Please dont support this terrible company which takes money in any way they can! They have made an enemy for the future!
1/5
TrustpilotTHE WORST OF THE WORST
THE WORST OF THE WORST! Left my mum and my little brother homeless! A holding deposit was placed on a rental property and she was promised that everything was going smoothly and that she needn't worry and that she can sign the contract the day before. 4 days prior to proposed check in date they called and said the property is no longer available as the tenants are not moving out and they have been problematic in the past and did not move out 3 months prior. WHY would they withhold such vital information??? Let alone re-market this property and lie to her? Whilst there isn't a legal leg to stand on they should have some moral compass! My mum has then had to seek an extremely expensive/unaffordable short term let to avoid homelessness and Barnard Marcus are refusing to at least cover the fraction of the costs incurred as they could not offer an alternative rented property. I am appalled, angered and trust this company to be held accountable for the misactions. This is the Earslfield Barnard Marcus Branch.
5/5
GoogleDean was really helpful and informative during the whole process. He was also really good at liaising between us and the landlord. Communication was also fabulous and Dean was able to answer all our questions.
1/5
TrustpilotVery poor.
Very poor.Buying a flat in Acton. Started the process for a new build in October and told we would be in before Christmas. It is now mid January and we still have not exchanged or recieved completion date.They lied and said they couldnt complete before Christmas as there was an error in a document, which nobody shared with me (so impossible to change). It turned out the orignal document was correct.The office staff are good but higher up (sales progression) do not care at all.Would not recommend - even with a new build has taken 3 months.
1/5
TrustpilotThe experience is beyond horrible
I had one of the worst experiences with Barnard Marcus. They don't provide the contract until the moving date. When they gave us the contract, the address, name and price are all incorrect. Not to mention, their employees attitude is beyond horrible. For example, when I asked them to provide the contract 1 week before the starting date of the contract.The agent shouted it at me that it's not like signing the contract on the moving date, we still have time.First of all, people should receive the contract few weeks in advance. And the most unforgivable part is the attitude, you should not shout it to your customer because you already received the deposit. We are still your customer and Barnard Marcus should complete their duty even after receiving the money!If you need to find a letting agent please don't go with Barand Marcus!!! So disappointed! Even now they still have not correct the address on the contract!
1/5
TrustpilotIncompetent
I have been having difficulty selling my house.I received a letter from Barnard Marcus saying they were aware of this & that they could help.They arranged a home visit. Less than 2 hours before the appointment they phoned to say there was no point in them coming as they don't do my area.
5/5
GoogleI have dealt with many estate agents during my property search and had to write a review following the excellent and enthusiastic service I received from Tom and James at Barnard Marcus. They took time to find out and understand exactly what kind of property I was searching for unlike other agents who tried to get me to view properties outside of by budget and preferences. Excellent customer service and wouldn't hesitate to recommend both Tom and James.
1/5
TrustpilotDISHONEST in the extreme
I am so angry with my experience. Bought a property via auction at the end of July. Was unable to view the property beforehand nor did I receive a call from Barnard Marcus to tell me I had won the property. I got my solicitor to do all the searches and liaise with the seller's solicitor and arranged my mortgage and valuation only to receive a phone call tonight (6pm on Friday), seven weeks after the auction to tell me that the seller has had a higher offer and will I increase my offer? I find out that all the properties that "sold" in the auction have been re-listed for sale via rightmove etc and it appears the seller had no intention of following through with the auction. Exclusive / Barnard Marcus have said I will not receive money back for expenses I have incurred. This place is extremely unprofessional and take no responsibility.
1/5
TrustpilotCannot be trusted!
Happily accepted my offer on a property to rent. Paid a deposit. They then told me that i had a CCJ so have failed the referencing!! Gave me some lame excuse and said i can't have my money back. I advised that i have the most recent copy of my credit report which shows i have no CCJ, but they were not interested! Now have to start a process all over again and somehow how to replace the money that they happily took with no remorse!
5/5
TrustpilotGreat service at Bernard Marcus Epsom
Great service at Bernard Marcus Epsom. Kurtney has been very professional and kind.. lovely girl.. thank you very much
5/5
GoogleI have been ever so pleased with the service that has been provided to me! Agent Dean Smith went above and beyond to help me with my tenancies! I couldn't be happier
1/5
TrustpilotAbysmal service - avoid like the plague
Barnard Marcus "managed" the property we lived in for two years.Appalling service: both property coordinators in charge of the property were equally as incompetent and the first one was extremely rude.The list of issues is too long to include in this review and the lack of reactivity or interest on their part was just staggering. As an example, they had no trace of who carried out the inventory & check out and they had no idea what scheme our deposit was put into...I hope I don't ever have to deal with Barnard Marcus again - if you can avoid them, definitely do!
1/5
TrustpilotAvoid!
Front office negotiators and managers were incompetent - when we initially put an offer in to let a flat they had worked out pricings wrong for deposit etc which we had to correct them. Throughout our time at the property they got our names wrong numerous times despite us again correcting them - it got to the point where we thought they were making a joke out of calling us by the incorrect names - very unprofessional. They also took my contact details wrong again despite me correcting them so I missed emails that were sent to me on plenty of occasionsThe Property Management team have no sense of urgency. We had broken oven for 2 months which we were unable to use at all - it seemed like we were chasing them as opposed to them chasing the landlord. Told it would be escalated but never was. We were advised to just try plugging the oven into a different plug socket to see if it would work which was ridiculous as the oven was fitted into a wall cabinet. Other things reported in the flat never fixed. Constantly us chasing for updates, never them coming to us with a solution. Deposit took over 10 working days to be returned, again we had to chase on this I've rented for 4 years and this is the WORST experience I've ever had.
1/5
TrustpilotRude
Rude, pushy and aggressive - avoid at all costs. I rang to request to see a few property brochures and see what was available - was put through to a woman who asked me 101 questions then became angry when I refused to answer some personal ones. I quote 'I'm not driving down and wasting my time if you refuse to answer' - I wasn't trying to book a viewing, and would have shared my info if I was shown brochure and saw a property I liked.
1/5
TrustpilotPoor service and bordering on illegal behaviours
I was a tenant with them. Very slow response time to any queries or concerns. I had to send numerous mails to request getting some mould in my bathroom removed. It took months to eventually fix. I had to email environmental health before they would respond to me. They gave the contractor the wrong house key when they came to finally do the work and when the contractor could not get inside they tried to charge me the call abort fee. It was exhausting dealing with them and they really are just a gang of crooks. Would not recommend from a tenant point of view as they charge very high fees also. If someone was not mature enough to stick up for themselves them would be severely out of pocket and living in a mould infested property.
1/5
TrustpilotAppalling company who seem only interested in their overinflated commission
If I could give Barnard Marcus 0 stars I would. Whilst they may have sold my property. In 6 months they found 1 potential buyer and I had to show him round. Throughout the entire period I had to chase them I complained on numerous occasions but nothing changed, and in the end when I complained formally in writing the response was "We understand you're not happy with the way your sale had been handled but none of the problems stopped the sale going through"Hopefully I'll never have to move again but if I do it won't be with Barnard Marcus.
5/5
TrustpilotSabira at Barnard Marcus is a star!
Brilliant service by Sabira. She is a great professional. She has done such a marvellous job with my sale recently. She explained everything in detail and made me feel so comfortable while taking through this journey. Thanks SabiraKeep up your good work Sadaf
5/5
Googleabsolutely smashed it, matt was great throughout the whole process and carolyne was amazing at sorting out mortgage
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
Trustpilot1 star because I cant select 0 stars!
1 star because I cant select 0 stars!! without doubt the worst lettings agent ever, Catalogue of errors, poor service incompetent staff in Richmond branch (Benjamin German) and also the head office (Ann Marie Kirby/Daisy Saunders. Unable to resolve queries, no co-ordination between staff. constant telephone chaser call with no resolution. Elevated to manager (Francesca Mitchell) without conclusion. Still waiting for my deposit after another BM error in taking a mysterious fee!!Do not under any circumstances use this company they are USELESS!!!
1/5
TrustpilotI even don’t want to give one star…
I even don’t want to give one star because of very very cheap and low costumer services. Avoid them because of the cheap behaviour of staff. They value their own time not the costumer.
1/5
TrustpilotAPPALLING SERVICE!! Avoid at all costs!!
I should have read the reviews here before engaging with this dubious estate agents - specifically the branch in Chiswick. I am the landlord of a property they let in July on a "find tenant only" basis. The agreement was for me to keep the tenant's deposit. Well, it is one month exactly today since they collected the all the funds from the tenants and I still have not seen the full amont in my account, they are still retaining more than £2000 of it. Its such an unethical bunch of individuals who constantly lie by email, phone and even face to face. The branch manager is probably the worst of the lot. He keeps blaming the delay on the accounts team and he claims he does not know why they are not executing the payment and he will follow up... its just absolutely ridiculous! its plain obvious that they just want to retain the capital for as long as possible to use it as working capital and improve cash flows, and they simply do not give peanuts about the clients and have zero consideration of the payment commitments they may have. Absolutely outrageous! PLEASE DO NOT USE THIS ESTATE AGENT AT ALL... real bloodsuckers!
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