5/5
GoogleAfter a mess with my first buyers the team soon sorted out new people. The sale is going through with Carla being very helpful on finals. Thanks to all Ian.
Trusted Agent profile · Epsom
Barnard Marcus Epsom reviews
★★★★★
753 reviews across 2 platforms
2 Kings Shade Walk, The Ashley Centre, High Street, Epsom, KT19 8EB
Barnard Marcus's office in Epsom, at 2 Kings Shade Walk, is rated 3.2 out of 5 across 753 reviews on two platforms, including 255 Google reviews rated 4.6.
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Reviews
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
Google5/5
GoogleProfessionals. A trustworthy source of information step-by-step. Excellent communicators. Empathetic. Open and friendly. Going the extra mile. Courtney Beach - Senior Lettings Negotiator - the Best! Thank you for everything!
1/5
TrustpilotWanted us to buy blind
Wanted to buy a house on auction. They wanted us to ‘buy blind’ (without a viewing) and were completely unhelpful
1/5
GoogleAfter tenancy ended, keep requesting deposit reduction. The reason is unsound. There’s no actual evidence to prove any damage or missing caused by the tenants during the tenancy period.
5/5
GoogleConna and the lettings team are very good. excellent service. highly recommend. great at sourcing suitable tenants to occupy my property and have been a comfort to deal with.
1/5
TrustpilotPoor communication and forceful sales…
Poor communication and forceful sales tactics. Receiving multiple unwanted sales calls and after reporting this, I was told I was rude and the member of staff put the phone down on me.
3/5
GoogleI recently bought a flat in Epsom and Maria (sales manager) has been extremely helpful throughout the process, whether it be getting access for viewings or answering my emails whenever i had a query, she was always on hand to help progress the sale. I got the keys within only a few months!
5/5
GoogleWe have just sold and bought through Barnard Marcus in Epsom. The whole team are amazing and couldn't have done more to help us. They sold our flat really quickly within just a few viewings and found us the perfect house. The Sales Progression department are so helpful and informative. We would recommend.
5/5
Trustpilotgreat customer service
Me and my partner were more than pleased with the service provided by Martin Mwangi at the south croydon branch, he was very professional and would recommend Barnard Marcus to anyone thanks to him. we have been in our apartment for 1year and couldn't of been more satisfied.
5/5
GoogleExcellent service by the whole team but must specifically mention Ebony who continued to support me in finding the right place for me. I would have no hesitation in recommending Barnard Marcus in Epsom for their commitment, professionalism, and attention to detail with the purchase of my new apartment. Thank you.
1/5
TrustpilotI have on several occasions been…
I have on several occasions been interested in property for auction by Barnard Marcus, however as a buyer I have experienced terrible service, many times not even receiving a reply to emails. Sellers with properties under 500,00 should look elsewhere in my opinion
1/5
TrustpilotAvoid this agent!
Avoid this agent!Paid full management, inventory check. Tenant left leaving inhabitable condition. Instructed repair work done, but 4 months, nothing done!Saying “it’s not our responsibility”Any appliances not working. Say “ not normal work to check appliance”4 months! Nothing done. Loss 4 months of income!
5/5
TrustpilotWe have found the team helpful
We have found the team helpful, from arranging viewings to consideration for the covid restrictions. Mr Enrique Bosch the mortgage person who is dealing with us has promptly replied and answered our queries with patience and a good understanding of the mortgage process.
5/5
TrustpilotKnowledgeable & Helpful
I had the pleasure of dealing with Anthony who was incredibly helpful and knowledgeable. He gave me very realistic advice and guidance on letting my house! Highly recommend! Thank you
1/5
TrustpilotA total waste of time
A total waste of time, it almost seems that they are doing you a favour to give you information. The Epsom office kept me 2 weeks waiting for a reply and after chasing them they gave me an unbelievable ridicolous answer.Bad, really bad experience.
1/5
TrustpilotAvoid
I tried to gather more information for a property I potentially wanted to bid on however the lack of interest shown from the agent was very surprising. If I ever have a property to auction I certainly would stay clear of this company.
5/5
GoogleWe’ve had a brilliant experience with the staff at Barnard Marcus Epsom. They were friendly, always kept us in the loop, great at communication, fast at getting back to us with any queries we had and found us our dream home!
5/5
GoogleGreat experience with Conna - from the start of our property search up to moving in he’s been so helpful and always makes himself available for any questions/queries. Would highly recommend! Thanks again!PositiveResponsiveness, Professionalism
2/5
Trustpilotno response to my emails over the last…
no response to my emails over the last 2 weeks.
1/5
TrustpilotContinuing to spam me with texts…
Continuing to spam me with texts despite never signing up
1/5
TrustpilotPoor customer service
Poor customer service, complete lack of information on flat purchase, staff just don't seem bothered at all that information that massively affects the purchase gets sent, they don't bother responding to requests and information in a timely manner. Overall a complete lack of respect for their customers
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
5/5
TrustpilotGreat experience
It has been a pleasure dealing with Victor and Andreja. They both managed to find me the perfect flat in less than a month.Totally recommendable.
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Tell us what you need and we'll put you in touch. Barnard Marcus hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epsom.
