Every review we hold for the Epping office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service
Branch Manger Robin was excellent in dealing with queries. He was always accessible. In his absence there was more than one person in the office who talks enthusiastically and with knowledge about the property. Level of service provided was beyond of my expectation. The entire process starting from the viewing to the completion was smooth and straight forward.
Nujhat · 14 September 2016
Agent replied · 10 June 2024
Dear Nujhat, I am so pleased to see that the service level you have received from Robin and the team at Chigwell, certainly lives up to the standards we are looking for as a company. Moving home with the assistance of the right people is actually an enjoyable experience, our teams are fully aware that communication from all staff is of paramount importance and can make the move stress free. Thank you for taking the time to add your thoughts, I will pass this on to Robin and his team. Remember we are always here to help.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotI would like to thank Greg for his help …
I would like to thank Greg for his help in finding me my new home. Regular phone calls kept me in the loop with new flats coming on and between Greg and Andy I was well looked after. Great team and by far the most efficient and friendly estate agents I came across. Thanks again for everything
Jamie · 17 August 2017
Agent replied · 10 June 2024
Hi Jamie,Thank you for taking the the time to post your review regarding Greg and Andy at the Woodford Green branch. I am pleased to see that they have really looked after you and helping you find your Dream Home.Thanks againRob wadeAssociate operations Director
★★★★★ 5/5
GoogleThanks to Ian and Tanya at the Epping branch, the sale of the house went very smoothly. We were kept up-to-date regularly and nothing was too much trouble.
Val · 15 September 2023
Agent replied · 11 June 2024
Hi Val,
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and we're delighted that the sale of your house went so smoothly.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotSteve Ford at Woodford office
Steve Ford at Woodford office - I called in on the off-chance to the office and saw Steve - firstly I was surprised he remembered me and the details of my property from 2015 - I needed to find out some historical information. Steve was very helpful and found all the information that I required.
Sheila · 13 February 2019
Agent replied · 10 June 2024
Dear Sheila,Thank you for your 5 Star recognition for the help you received from Steve at our Woodford Green office, he will be delighted to hear he was of such help to you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleWe were looking to purchase a property through Douglas Allen, and had a great experience working with Jake. Very friendly, professional and helpful, with great communication.
Amy · 14 October 2025
Agent replied · 13 November 2025
Good morning,
Thank you for your wonderful feedback about Jake.
We're delighted you had such a positive property purchase experience with us.
Best wishes
Douglas Allen - Epping
★★★★★ 5/5
TrustpilotSerious and reliable people!!
Very serious and reliable estate agency!!!All member of staff where extremely helpful and respond all the time to our enquiries especially Rachel Newland and Tanya KeeneThey introduce us as well, to a very good mortgage advisor William Nash from Mortgage Matters Direct who managed to find the best deal for usMany thanks !!!
Bogdan · 28 November 2019
Agent replied · 10 June 2024
Dear Bogdan,Thank you very much for your 5* review concerning our Chigwell team, Will, Rachel and Tanya will be only too pleased to have helped you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat, stress-free experoemce
We had a great experience dealing with Tanya Keene - Sales Progressor. Tanya was always available to speak to for queries or to keep us updated on the progress of the move. For what can be a stressful time for any Homebuyer, Tanya went above and beyond to ensure we were always in the loop. Great service
Gary · 18 September 2016
Agent replied · 10 June 2024
Dear Gary, It is always a pleasure to see that our sales progression team are keeping the clients fully updated and as you say helping them through what can be a stressful time. By having a dedicated team of sales progressors certainly helps to iron out those wrinkles that often occur during the sales process, giving them time to ensure that the issues are dealt with and more importantly the clients are kept in the loop. Our aim is always to ensure that the service level we offer is not like many agents until you agree a sale, it's right through until the day of completion. If we can help moving forward please do not hesitate to contact us.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotDouglas Allen Walthamstow gave us an …
Douglas Allen Walthamstow gave us an excellent service when buying a property through them. Ben and Maria made us feel assured they were doing all that they could to get our offer agreed and they didn't rush us either. We would recommend them and definitely use them in the future if we ever want to sell.
Amy · 20 November 2017
Agent replied · 10 June 2024
Dear Amy,Thank you for taking the time to post your 5 star review regarding Ben and Maria at the Walthamstow branch.We all know that buying a property can be stressful so it is nice to hear that things were dealt with at a comfortable pace and they both helped you secure your new home.I hope it all goes well for you .Rob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotMy property was with Douglas Allen…
My property was with Douglas Allen Barkingside branch, unfortunately due to a change of circumstances I have had to pull the property out of the market. Joe and his team Abdul and Hassan were true professionals and would recommend selling and buying from them. Their teamwork and work ethics are one of the best.
Joy · 12 April 2019
Agent replied · 10 June 2024
Dear Joy, Thank you for confirming that Joe and his team at Barkingside office have been true professionals. It is by having the right work ethics and working totally as a team to help our owners move forward is our commitment in all we do. When you are ready and need our help again, we look forward to ensuring we help you move next timeKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotFaisal Noor from Chadwell Heath Branch
I will like to use this opportunity to say a big Thankyou to Faisal Noor for the excelent services provided during buying our house. He make the buying process quickly and easier. I found him very professional, friendly and competent broker.I would very strongly recommended Faisal services, glad to have found him.
Mandraburca · 20 February 2020
Agent replied · 10 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotThanks for our lovely home
We were really impressed with the professionalism of everyone at the Chingford branch, particularly Jess, with whom we saw a number of homes over a number of months. Our new home is perfect for us, particularly for the cat, and the purchase went through really smoothly. Thank you everyone, we are very happy here! Jonathan and Selina
Selina · 29 October 2015
Agent replied · 10 June 2024
Dear Ms Papa,Thank you for your 5 Star endorsement of our Chingford office and in particular of Jess. I am glad that their professionalism helped you find your ideal home and wish you (and your cat!) many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotProfessional and informative
I recently used Douglas Allen to sell my house. The staff were all very professional and worked hard to get me a buyer. I wouldParticularly like to thank Rumel Miah and Andy Dumas who were my main points of contact. They kept me informed with regular updates and a very helpful online portal. My experience was very positive and I would highly recommend them.
Jason · 27 April 2023
★★★★★ 5/5
TrustpilotIan was absolutely fantastic in showing…
Ian was absolutely fantastic in showing us the properties around, despite being in traffic and running a bit late; Ian waiting for us and did not cancel the viewings. I really appreciated his patience and professionalism.
Suleman · 13 December 2022
Agent replied · 10 June 2024
Hello Suleman, Thank you for leaving us your feedback! Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotThank you to Nicolle Eustration
Two months later than we expected we finally "exchanged contracts" yesterday. Thanks to Nicolle Eustration and her hard work keeping everyone in the chain informed and chasing problems until they were resolved.
Without your help and co-ordination, I am sure we would not have reached "exchange of contracts" . Many thanks for going that extra mile Nicolle.
Ann · 2 May 2015
Agent replied · 10 June 2024
Dear Ms Davenport,Thank you very much for your feedback regarding Nicolle. Very few estate agents have Sales Progressors to do what Nicolle does in keeping on top of sales once they have been agreed and their customers are all the poorer for it. Nicolle often goes above and beyond the call of duty to ensure every customer buying or selling through Douglas Allen moves in the most stress-free manner possible and she will be delighted to see her efforts have been recognised in your review.I wish you much happiness in your new home.Regards, Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent, especially Janine Briggs
From start to finish Douglass Allen were execellnt when it came to selling our property. Janine Briggs especiialy help cordinate the whole processs keeping in contstant touch with updates. Her true professionalism shone through and nothing was a problem. I would highly recommend Janine and her team to anyone looking to buy or sell their property.
Dave · 13 March 2017
Agent replied · 10 June 2024
Dear Mr Carter,Thank you very much indeed for your kind words relating to Janine Briggs and your 5 Star review. Janine is one of a rare breed, a Sales Progressor who is 100% focused on turning a sale into a home-move and has been successfully doing this within Douglas Allen for almost 30 years! Most agents don't employ Sales Progressors and hopefully you have positively benefitted from our decision to do so right across our company.Thank you very much for choosing Douglas Allen to sell your home, your custom is genuinely appreciated.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGita VJN
I take great pleasure in writing this comment for this Company. Lucy is a great asset for them and its a great pleasure dealing with her. She went that extra mile to secure a property for us. Very pleased with the Customer Service we received from her and looking forward to have more more interaction with her. Very commendable indeed. Thank you so much Lucy♥️
Geetha · 17 March 2023
★★★★★ 5/5
TrustpilotAnn Marie
Ann Marie, Stuart And Andy have made the process of buying a house so simple and streamline it’s been an absolute pleasure working with all three. They are all very attentive and make it a conscious effort to make the customer feel comfortable and confident about their decisions at all times. Thank you once again for all your help.
Nandunica · 2 August 2024
Agent replied · 24 August 2024
Good morning Nandunica,
Thank you for your lovely review! We're thrilled to hear that our team made your house-buying process simple and streamlined. We strive to help our customers through what can be a stressful time.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen Barkingside - Very Helpful and Professional
The Douglas Allen team were very helpful and knowledgeable throughout the process of selling my home and buying a new property. They were very professional throughout and sought to resolve any issues immediately, despite the challenges presented.They worked as a team and ensured someone was always available to respond to queries. Many thanks to Chloe Brito, James Edge, Trejuan Simpson, Chelsey Baldwin and Joe Bradley. Your efforts are much appreciated.
Radicalie · 9 September 2022
★★★★★ 5/5
GoogleAdam has been fantastic in my dealings with him, so friendly and supportive, I would not hesitate to recommend him
Isabella · 12 February 2024
Agent replied · 11 June 2024
Hi Isabella,
Thank you for leaving a review! It's great to hear how fantastic your experience with Adam has been and how supportive you've found him to be throughout.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotI mainly dealt with Jordan and Joe who …
I mainly dealt with Jordan and Joe who were an absolute pleasure to contact. Their professional, understanding approach, where nothing was too much trouble made the whole selling process far less stressful. My thanks to Tanya and robin who mediated between the buyers and my solicitors. Thank you for your hard work. An excellent team
Fay · 30 August 2017
Agent replied · 10 June 2024
Dear Fay,Thank you for your 5 Star review of our Chigwell office who will take much pleasure from knowing they were able to help you so much in selling your home. We never forget that you are spoilt for choice when it comes to choosing an agent so we are determined to make sure that our results talk louder than others promises.Robin, Joe, Jordan and the whole team will be chuffed with your recognition and will join me I'm sure in thanking you for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotStewart was very supportive whenever I…
Stewart was very supportive whenever I came. I rate your service 5stars. Wish you all the best.
Sharda · 6 April 2024
Agent replied · 10 June 2024
Dear Sharda,Thanks for leaving us a five star review, we really appreciate it. Douglas Allen, Ilford Branch
★★★★★ 5/5
TrustpilotI’m a first time buyer
I’m a first time buyer, I had good encounter with one of the property agents ( Tia ) which she was very helpful in explaining all the process as well as get me my Agreement in principle with their Mortgage advisor. Thanks Tia
Kwadwo · 13 December 2021
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotI dealt with Shana who was really…
I dealt with Shana who was really lovely and helpful. She was very informative, knew the area like the back of her hand and genuinely showed an interest in us as people which is rare these days... I'd recommend asking for her if you're looking to find your dream home
Iain · 13 March 2020
Agent replied · 10 June 2024
Hi Iain,Thank you for posting your 5 star review regarding Shana in the Chingford office . I am sure she will be delighted that you have done this as a testimonial to her work with you.Shana has a genuine passion for what she does and it looks like it is shinning through.Thanks AgainRob WadeAssociate Operations Director
★★★★★ 4/5
TrustpilotNew to Douglas Allen
Having been unhappy with present estate Agent, have switched to Douglas Allen, and have been in contact with Emma at Chadwell Heath Branch, who, gave me more help and information than I was getting elsewhere, therefore we look forward to selling our house through yourselves, and thank Emma for steering us in the right direction.
Lynn · 26 August 2015
Agent replied · 10 June 2024
Dear Ms Finch,Thank you for your kind comments regarding our Chadwell Heath branch and in particular Emma. We are proud of our Investors in People accreditation where all our staff are trained to the highest levels within the industry and I am pleased that you have been the beneficiary of this.I am sure Emma and her Chadwell Heath colleagues will do everything within their power to achieve a sale of your home on your behalf.Kind regards,Jon Holden - Managing Director, Douglas Allen
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