Douglas Allen Epping reviews

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐Outstanding Service from Nisha Kaur

⭐⭐⭐⭐⭐ I had an excellent experience with Nisha Kaur, Sales Manager at Douglas Allen Chadwell Heath, during the purchase of my property at 108 Primrose Avenue, RM6 4PR, with completion scheduled for 27/07/2026. From the beginning, Nisha was professional, approachable, and highly responsive. She kept me informed throughout every stage of the purchase, communicated clearly with all parties involved, and was always available to answer my questions. Her dedication, attention to detail, and proactive approach helped make the entire process much smoother and less stressful. Nisha's commitment to providing excellent customer service and ensuring everything progressed efficiently was truly appreciated. I would highly recommend her to anyone looking to buy or sell a property. Thank you, Nisha, for all your hard work and support, I really appreciate everything you have done. KR Dr.Kabir

MD · 23 July 2026

★★★★★ 5/5

Trustpilot

Fantastic Agents, lovely people!

From the moment we met Lisa, who came to value our uncle’s property, I knew we would be choosing Douglas Allen. Lisa was incredibly thorough, warm, organised, and professional throughout. She was honest and straightforward, yet never pushy, which immediately put us at ease. Lisa confidently told us they would sell the house quickly, and she was absolutely right, as it sold within just three days! Throughout the entire process, Douglas Allen kept us fully informed at every stage. Tanya then took over the sale progression, and she too was exceptional. Tanya was professional, attentive, thorough, and genuinely lovely to deal with. She ensured everything ran smoothly from start to finish and always kept us updated, making what could have been a stressful process feel seamless. Both Lisa and Tanya were absolutely fantastic, and I cannot praise them highly enough. I would wholeheartedly recommend Douglas Allen to anyone looking to buy or sell a property. In fact, I almost feel sad that I no longer have a reason to speak with these two wonderful ladies! Thank you both so much for all your hard work, patience, support, and professionalism throughout. We truly cannot thank you enough. Douglas Allen are very lucky to have you both, you deserve a pay rise! Many thanks,
Keren McRobert

Keren · 30 May 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Jake Kemp at Douglas Allen. He was professional, extremely helpful, and completely trustworthy throughout the entire process. Jake made everything far less stressful and helped me stay on top of what I needed to do without ever being pushy. He really listened to our needs and supported us every step of the way. Thanks to Jake, we found our forever home. I would definitely use Douglas Allen again to buy a property and would have loved for them to sell my house as well, unfortunately it was outside of their area. Highly recommended.

Amber · 15 March 2026

★★★★★ 1/5

Trustpilot

AVIOD

Our experience with Douglass Allen was incredibly disappointing from start to finish. When selling our house, the property was not put on the market for three weeks and was not listed on Rightmove in a timely manner, causing unnecessary delay from the outset. We were not kept informed of interest in our property at any point, and communication throughout the process was shockingly poor. On one occasion, we specifically asked for a viewing to be cancelled, yet this was not done and a viewer turned up at our home unexpectedly, which was completely unacceptable. The member of staff handling our sale was off work for weeks, and during that time we were left completely in the dark with no proactive updates or handover. When I eventually called to chase an update, I spoke to someone who was extremely rude and unhelpful, which only added to the frustration. To make matters worse, keys were released to the buyers before we had confirmed that we had vacated the property, resulting in them turning up before we had even left. This was a serious breach of professionalism and caused significant stress. Overall, the lack of communication, poor organisation, and disregard for basic procedures made this a very upsetting experience. I would not recommend Douglass Allen based on our experience.

Alice · 31 January 2026

★★★★★ 5/5

Google

After having no success with another agent i popped into Epping Branch and met Lisa she was very attentive and took our details and within a few days she had arranged 6 viewings and 2 bids and also spent her day off to do a viewing, she sold our property and achieved a good price, Lisa was constantly contacting us with updates and is a great communicator, and very professional we think she is the best estate agent we have met!

Lynn · 6 November 2025

★★★★★ 5/5

Google

Not all estate agent are the same indeed. From my experience, I can say that Douglas Allen are truly a cut above the rest. The service, professionalism, knowledge and care from all the staff is a cut above the rest. They are simply excellent especially Jake Kemp. Jake was an absolute pleasure to work and was outstanding from start to finish. His expertise, attention to detail, and proactive approach made selling my home a seamless experience. He truly went above and beyond what I expected. Thank you Jake, Lisa and the whole team at Douglas Allen Epping. I would gladly recommend your service to anyone looking to sell. Thank you.

Cornie · 23 October 2025

★★★★★ 5/5

Google

We had an absolutely fantastic experience with Douglas Allen, thanks to Lisa and Jake. They not only helped us sell our home incredibly quickly but they also found us our dream family home in record time. The entire process was seamless and professional from start to finish. Lisa and Jake were so polite, trustworthy and efficient that we felt completely at ease relying on them. If you’re looking for a truly outstanding estate agent who can deliver results and make the whole journey stress-free, we can’t recommend them highly enough. Thank you so much Lisa & Jake ⭐️⭐️⭐️⭐️⭐️

Jade · 16 October 2025

★★★★★ 5/5

Google

We have been very pleased to receive Lisa’s help and advice over the last month regarding a property which is not a straightforward sale. Lisa has been incredibly supportive during what has been a tricky time for us, and we will definitely be in contact again as and when the family agrees what to do with a property which we are dealing with following bereavement.

Andy · 15 February 2026

★★★★★ 5/5

Trustpilot

Exceptional service

We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

Philip · 24 September 2025

★★★★★ 5/5

Google

My experience with Douglas Allen (Epping), thanks to Lisa and Jake, has been incredible. They helped me find a buyer for my home incredibly quickly. The entire process was professional, but friendly, from start to finish. Lisa and Jake are a very efficient team. If you are looking for a truly professional estate agency who can deliver results, I can’t recommend them highly enough.

Lorraine · 28 November 2025

★★★★★ 5/5

Trustpilot

douglas allen estate agents!🌈🌞happy day tuesday.excellent team hornchurch branch

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc. used in-house conveyancing team. used douglas allen before recommended to a friend. kept fully informed of selling what happens next.progress with phone calls emails. supporting senior person threw moving selling sale process. excellent service. thank you 100% always goesthe extra mile guiding you through sale process. looking forward to our new adventures. definitely recommend David and the team, use again in the future.

Gail · 7 May 2025

★★★★★ 5/5

Trustpilot

Amazing! Thankyou Caroline, Morgan & Alex

Brilliant service from viewing the property to getting our offer accepted! We contacted Caroline to view a property on Friday and was booked in for the next day! Caroline was a pleasure to speak to, her responses were clear and super quick. After our offer was accepted, we briefly dealt with Morgan who was very friendly and helpful. Although we didn’t use Morgan as our mortgage broker, I have no doubt that he would have done an amazing job. We also had brief dealing with Alex. Alex was great, always on hand for questions and very helpful. Every time I called up with a question - someone was always able to help me. I did not speak to one person who was unhelpful. Overall, I would highly recommend Douglas & Allen. Especially Caroline, who was an absolute pleasure! I’d like to thank everyone for their help. As first time buyers, it can be stressful and scary but Douglas & Allen put us at ease after the first call.

Chloe · 1 April 2025

★★★★★ 5/5

Google

Thank you so much to Jake who has been brilliant in my house search, he is really knowledgeable, super friendly and organised - always keeps his word. Always a pleasure to talk to him, really recommend having a chat with him if you’re looking to buy or sell.

Kerrie · 15 February 2026

★★★★★ 5/5

Google

I am so happy to have found an estate agents that gives a passion in working hard to get a sale through and work with all parties to go above and beyond in all aspects of. Thank you Lisa and Tanya ♥️

Ampika · 2 April 2026

★★★★★ 5/5

Google

I am very impressed with Douglas Allen in Epping. They have handled my purchase with integrity and professionalism. Jake has been my main contact and he has been particularly helpful. Lisa has been really helpful too. Thank you.

Peter · 15 March 2026

★★★★★ 4/5

Trustpilot

Professional, helpful, friendly staff

This was my first experience of selling a property by auction. My initial contact was with Greg who did the valuation and explained the ins and outs of selling by auction. His team arranged the photographs, setting up the auction and viewings. They kept me informed of all viewing appointments as they became arranged and reported feedback where received. Staff were always friendly and helpful and dealt with any queries I had promptly. Special thanks to Phebi, Luke and particularly to Michelle, who went above and beyond to chase completion so it finally took place on the day, right before closing time.Well done everyone and thank you.

Carol · 25 October 2024

★★★★★ 5/5

Trustpilot

Excellent customer service!

I would like to thank Jake Kemp at the Epping branch for his continual support and assistance during the process of selling my house. He has gone above and beyond and has helped me every step of the way. The whole team are putting their everything into selling this property.

Mr · 10 October 2025

★★★★★ 5/5

Trustpilot

Sale of my family home in Theydon Bois

Ian White and the team at the Epping branch of Douglas Allen have been absolutely superb from start to finish of the sale of my long-term family home in Theydon Bois after my father passed away. Their kindness and compassion made the process so much easier for myself and my brother. Ian, Luke, Adam and Tanya Keene all worked tirelessly for us to secure the sale. It made things so much easier using JS Law for the conveyancing too. Very professional dealings in all aspects of the sale and I cannot recommend them highly enough.

Julia · 2 September 2024

★★★★★ 5/5

Google

All staff will at Douglas Allen group at epping were great! First spoke to Ian who was so kind, friendly and very helpful. He arranged a meeting with mortgage broker Roy who explained the process very well step by step. Then the viewing was very warm and welcoming. I'd also like to mention Adam who made the viewing very special and made me like the property even more. I may have forgotten some names but I promise you that I have had the nest experience. I eould recommend Douglas Allen group to anyone who needs to buy a house. I'm so grateful for the excellent and very professional service I have received!

Rose · 25 July 2024

★★★★★ 5/5

Google

After my father passed away his house needed to be sold due to owing equity release, the team were very helpful from the beginning very open and informative about everything. Ian White was helpful with all the paperwork, dealing with the solicitors, explaining everything and keeping me informed at all times ( given that paperwork is not my strongest point and never had to deal with solicitors before was a life saver). The team made the whole process a lot easier and managed to sell the house in two weeks and above asking price. I would recommend them to anyone in the area and would definitely use them again.

Sean · 25 July 2024

★★★★★ 1/5

Trustpilot

By far the worst Estate agent ever.

We went to view a house with Douglas Allen (Chadwell Heath branch) in December 2023 before the Christmas holidays. The house was advertised with 3 other agents but I chose Douglas Allen because a while back, a young chap by the name of Bilal Arbi who works for Douglas Allen was really helpful in supporting me with an offer I had made on a property back in September, but I wasn’t successful in securing the property. To cut a long story short, for the house I went to view in December 2023, Douglas Allen only accepted my offer after doing something called an “offer qualification”, a disguise of where they force you to have a meeting with their in house mortgage advisor, to underhandedly force you to take out a mortgage with them. This is unethical and immoral- I’ve dealt with other estate agents before and they’ve never operated in such a way. Nevertheless I sat through this meeting and then eventually after a few days the seller accepted my offer but I had to increase it by £7000. I made the biggest mistake doing this. After accepting my offer, the seller still kept the house on the market with other agents because he was hoping to secure higher offers than mine. The property has tenants who are council tenants of 10 years and the seller is struggling to remove them. Despite knowing this I went ahead with good intentions to buy this house, giving Douglas Allen the benefit of the doubt that they are doing everything they can to push the seller to remove the house off the market and remove the tenants. I did my mortgage application and surveyors were sent to survey the property. After my mortgage went through, 2 days later I find out from Tanya Keene, their Sales Progressor, that the seller had issued a Section 21 to the tenants but they refused to move. She then went on to say the seller would need to get a court eviction order to forcibly remove the tenants which could take up to 6-9 months, all in the while upholding the notion that the seller had no idea that his tenants were council tenants! I couldn’t believe the utter nonsense she was spouting- Tanya claimed she had no idea about what the seller was up to and in the telephone conversation I had with her, she was taking the seller’s side and making excuses for him that he’s naive and innocent in all of this. I am very disappointed that they allowed a surveyor to survey the house, which I paid a sum of over £500 for the surveyor cost the property, knowing full well that the sale of this house will not complete any time soon. I had already instructed solicitors and paid an £800 deposit for them to start their checks, but the seller was doing nothing from his side to make this sale happen. This is all down to Douglas Allen’s carelessness- they should’ve done more to understand this seller’s motives. As a result, I lost a lot of money and so much of my time was wasted on this one property which I had set my heart on. Also, one of their Sales Negotiators, Samuel Stephens, as nice as he was, he seemed very ill informed on the entire process of processing offers. He had initially asked me to send over my payslips, P60, 3 months bank statements and much more for simply making an offer on a house? This was then looked into by the mortgage advisor who herself admitted Samuel was not supposed to ask for this much information and that the offers are supposed to be emailed to someone more senior than him, and that he will be told to delete the sensitive files I sent over to his email. After I had withdrawn my offer for this property, they put the house back on the market, knowing full well there are sitting tenants in the property who will not be vacating the property anytime soon. This shows they have no reservations in deceiving people. This is a very poor reflection of Douglas Allen and I would advise anyone to steer well clear of them!

Khadija · 23 July 2024

★★★★★ 5/5

Google

Adam at the Epping Branch has been very helpful with my property search. He took me to see a few properties that suited my criteria and also got me advice for my mortgage. Even though I am no longer looking in the Epping area it is good to see a professional agent on the high street. I wish you all the best Adam and hope we can do business together in the future!

Mr · 28 September 2024

★★★★★ 5/5

Google

I would highly recommend Douglas Allen (Epping), especially Joanne , who is friendly and professional from the very beginning of the process. I found her to be extremely knowledgeable, and her communication skills are second to none. She helped ease a lot of the stress involved with our hunt for a new home.

Bhanu · 12 April 2026

★★★★★ 5/5

Google

The staff at Douglas Allen have been absolutely amazing (especially Ian, Luke and Dan). They helped me through the entire process and because of them I have been able to purchase my dream home! They have been brilliant every step of the way. Could not have asked for a better estate agents. I will be recommending them to all my family and friends. Thank you for making the experience so streamlined and for going above and beyond to help! I would given them more than 5 stars if I could!

Yeliz · 19 May 2024